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From: ButterflyLabsINC .
Sent: Tuesday, 22 April 2014 3:42 AM
To: xxxx
Hello Nathan-
Your Tracking number is: CJ241898478US VIA: USPS Tracking
Regards,
Nathan X.
Butterfly Labs Inc.
Customer Service
On Thu, Apr 17, 2014 at 6:25 PM, Nathan xxxxwrote:
Hi Nathan, the unit has arrived. I cannot see my RMA in my account. Are you able to add it in so I can track it please?
Sent from Windows Mail
From: ButterflyLabsINC .
Sent: Tuesday, 8 April 2014 1:43 AM
To: Nathan xxxx
Greetings Nathan-
Unfortunately at this time we can not upgrade the unit to a 60Gh/s Miner or supply the parts to upgrade yourself. Making any modifications to the PCB board will void the warranty and are not recommended to attempt unless you are adequately trained in PCB board / chip set soldering. We will keep an eye out for your package.
Regards,
Nathan X.
Butterfly Labs Inc.
Customer Service
On Mon, Apr 7, 2014 at 5:49 AM, Nathan xxxxxxwrote:
Hey Nathan,
Board is on it’s way. How much would it cost to have the second side populated to make it a 60Gh/s unit? even if you just supply the components that I can solder on would be an option.
Sent from Windows Mail
From: ButterflyLabsINC .
Sent: Thursday, 3 April 2014 4:42 AM
To: Nathan xxxxxx
Greetings Nathan-
You can just send in the board for repair if it would make shipping costs easier. We will repair the board and have it shipped back via USPS Standard Shipping normally within 3-5 business days of the unit's arrival.
Regards,
Nathan X.
Butterfly Labs Inc.
Customer Service
On Wed, Apr 2, 2014 at 12:27 PM, Nathan xxxxwrote:
Thankyou. What exactly will happen? I just want to understand as it will be costly to send in. Will you repair? What cost will there be to me? Do i have to send the entire unit or can i just send the board by itself?
Sent from my Windows Phone
From: ButterflyLabsINC .
Sent: 3/04/2014 2:35 AM
To: Nathan xxxxxxx
Subject: Re: TECH Form: Damaged bitforce sc orion
Greetings Nathan-
Your RMA number is: xxxxxx-RMA You will need to write this on both sides of the parcel box with your defective unit along with a note indicating it is a Third Party RMA. You will want to ship it to:
Butterfly Labs
c/o RMA Dept.
10770 El Monte
Suite 101
Overland Park, KS 66211
I sincerely apologize for the inconvenience. If you have any questions or concerns, please do not hesitate to contact us.
Regards,
Nathan X.
Butterfly Labs Inc.
Customer Service
On Tue, Apr 1, 2014 at 11:24 PM, Nathan xxxxxwrote:
RMA #00000
Sent from Windows Mail
From: ButterflyLabsINC .
Sent: Wednesday, 2 April 2014 3:33 AM
To: Nathanxxxx
Greetings Nathan-
Very sorry to hear about the issues you're experiencing with the miner you received. Since you are not the original owner, we will have to initiate a Third Party RMA. I will need the serial number located on the back of the miner along with your name and current shipping address before we can proceed further.
Regards,
Nathan X.
Butterfly Labs Inc.
Customer Service
On Mon, Mar 31, 2014 at 7:09 PM,wrote:
Name: Nathan
Email: xxxxxxx
Message:
Hi, I have purchased a second hand unit and it looks to have water damage (I was told "taken apart for cleaning, now doesn't work").
I was wondering if you could assist in repair. Either I can send you the base board for repair or if you could assist with circuit diagrams so I can troubleshoot myself.