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Topic: BFL refund through Paypal claim - page 3. (Read 15293 times)

legendary
Activity: 1890
Merit: 1003
legendary
Activity: 1918
Merit: 1570
Bitcoin: An Idea Worth Spending
legendary
Activity: 1890
Merit: 1003
July 13, 2013, 08:31:19 PM
The AUP folks might be able to address your issues:

(402)935-2223   Sheryl AUP Compliance      
(402)935-2250   Katrina AUP Compliance      
(402)935-2275   Lisa AUP Compliance      
(402)935-2332   Julie Gonzales AUP Compliance      
(402)935-5140   Alahandre Elise(?) AUP Compliance  

AUP = Account Use Policy (If I recall correctly)
AUP = TOS enforcement (Terms Of Service)

(402)935-2255   Jasmine Account Review      
(402)935-2256   Jamie Account Review      
(402)935-2257   Jamie Account Review      
(402)935-2328   Chris Account Review      
(402)935-2333   Luke Account Review      

(402)935-2239   Collin Fraud & Security     Fraud Prevention    
(402)935-2267   Mark Fraud & Security     Trust & Safety    
(402)935-2272   Michael Fraud & Security     Protection Services    
(402)935-2366   Suzanne Combes Brown Fraud & Security     Risk Management Manager    
(402)935-2368   Sheryl London Fraud & Security     Protection Services: Senior Agent    
(402)935-5134   Bill Gray Fraud & Security     Internal Audit. Mountain View Office: 650-864-8046

(402)935-2015   Teresa Rains Charge Backs       
(402)935-2141   Mikalea Charge Backs       
(402)935-2152   Anna Charge Backs       
(402)935-2189   Margaret Charge Backs       
(402)935-2340   Debbie Charge Backs   
newbie
Activity: 43
Merit: 0
July 13, 2013, 01:56:15 PM

PayPal turned down my refund within minutes. The reason stated was "This dispute closed because it was opened for more than 45 days after the transaction date or did not meet other filing criteria."

I contacted PayPal by phone and received the same response, even though I am a long-time account holder.  PayPal did promise to contact BFL and ask them to ship my order--for whatever that's worth.

My next step has been to contact PayPal's fraud department to point out the blatant and ongoing violation of their terms of service for pre-order sales.  I believe this is BFL's Achilles heel.  BFL needs PayPal.

FYI: [email protected]

The PayPal rep I spoke with agreed with my assessment that BFL is violating the TOS.

Quote
From PayPal's FAQ:

Does PayPal permit transactions for pre-sale items?

A pre-sale item is advertised for sale before the seller actually has the item. Often, these items are sold before they are available to the general public.

A seller might use the money from the pre-sale of an item to purchase the item.

PayPal permits pre-sales on a limited basis as long as the seller:

    Guarantees shipment within 20 days from the date of purchase.
    Clearly identifies the item as a pre-sale.
    Provides proof, if needed, that they can successfully deliver the product (supplier information, purchase invoices, shipping information, or delivery confirmation).

I don't expect to ever receive a product from BFL, but I'm not laying down for them.

Let's keep the pressure on PayPal and maybe they can help BFL find their checkbook.

hero member
Activity: 924
Merit: 1000
July 13, 2013, 12:23:09 PM
http://www.ic3.gov/faq/default.aspx

Q: Can I file a complaint if I have been victimized by an individual or company in the United States, but I am not a citizen of the United States?
If one of the two parties involved is located within the United States, please feel free to file a complaint.
legendary
Activity: 1890
Merit: 1003
July 13, 2013, 10:20:03 AM
hero member
Activity: 630
Merit: 500
Bitgoblin
July 13, 2013, 10:04:02 AM
If you still haven't charged back your credit card / paypal / contacted the FTC, what's your reason?

It's clear these guys aren't shipping Singles and are full of shit

They can't even finish their day 1 order, lol
Because they are stupid&delusional, I'd say?
hero member
Activity: 674
Merit: 500
July 12, 2013, 08:53:10 AM
Three letters:  R O I

and three more:  L O L
hero member
Activity: 674
Merit: 500
July 12, 2013, 08:35:06 AM
#99
If you still haven't charged back your credit card / paypal / contacted the FTC, what's your reason?

It's clear these guys aren't shipping Singles and are full of shit

They can't even finish their day 1 order, lol
hero member
Activity: 674
Merit: 500
July 11, 2013, 09:09:55 AM
#98


hero member
Activity: 630
Merit: 500
Bitgoblin
July 11, 2013, 08:36:46 AM
#97
For those of you with significant preorders "investments" with BFL, I'd suggest you'd seek refunds soon through whichever avenue you choose.  You want to be at the front of the refund line and not at the end.  Soon the company will be looted and then protected by bankruptcy laws.  It will then be unlikely you will see your funds nor any miner.
This.
newbie
Activity: 48
Merit: 0
July 11, 2013, 08:27:59 AM
#96
got my money back through paypal refund.  Cheesy
hero member
Activity: 574
Merit: 500
July 11, 2013, 03:43:28 AM
#95
dates aside, how many of the products have they shipped as a percentage vs what they've sold?  They never stopped taking orders once they started did they?  Have they shipped more than 5% of their orders?

~ 10-15% of Jal

~0-0.5% of SC

~0-0.5% of Little SC

~ 1% of MiniRigs

So of total orders they would be above 5% but by not much
hero member
Activity: 924
Merit: 501
July 11, 2013, 01:29:08 AM
#94
dates aside, how many of the products have they shipped as a percentage vs what they've sold?  They never stopped taking orders once they started did they?  Have they shipped more than 5% of their orders?
legendary
Activity: 1890
Merit: 1003
July 11, 2013, 01:27:20 AM
#93
Then comes the 24th, 25th, 26th, etc....

All the way up to the 1st and then it starts all over again. (times 12x)

Yeesh, these BFL customers have  the patience of Buddah!

erk
hero member
Activity: 826
Merit: 500
July 10, 2013, 11:46:52 PM
#92
One single a day goes out their door

They have actually done more than that, it's a bit deceptive, although Jody's status report says that they are still shipping single orders from June 23rd. 2012, there were hundreds of the things ordered that day, and they have almost shipped them all, they reckon a day or two to finish the 23rd. off.


https://forums.butterflylabs.com/blogs/bfl_jody/227-wednesday-july-10-2013-shipping-update.html
hero member
Activity: 674
Merit: 500
July 10, 2013, 10:57:01 PM
#91
One single a day goes out their door
hero member
Activity: 674
Merit: 500
July 09, 2013, 10:21:45 PM
#90
legendary
Activity: 1190
Merit: 1000
July 09, 2013, 03:18:54 PM
#89
Solitude is a bit strident.
Don't know if you intended it or not, but this gets the Oxymoron of Day Award.

NOTE: NO!  I am not calling k9quaint a moron!  If unsure, look up the word.  Thank you.

One could be alone (solitude) in a harmonica factory running at full tilt (strident). So technically, not a contradiction in terms (oxymoron).  Cheesy
full member
Activity: 238
Merit: 100
July 09, 2013, 03:12:19 PM
#88
Okay, let's review the day. 

There's apparently some internecine conflict going on in Shenzen involving Avalon.  It's not clear yet what that's about, except there looks to be somewhere between 300K and 2 million chips sitting around, depending on calculations and assumptions.

Bitfury is selling imminently in EU and USA, at around 50 bucks a GH for delivery next month.  Good luck to all.

BFL is, well, who knows. 

I'm checking out for a couple days.  The lunatics have taken over the asylum, far as I can tell.

See ya.
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