Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 37. (Read 196395 times)

Good move, really appreciate your way of dealing with this issue....oh by the way, am not one of this four latter winners

Within our security department we are using different methods of identifying fraud activity. We are not sharing this information in public.

What was your method of checking possibility of double casino accounts? With proper VPN it is not likely that you will find multiboxing accounts.
I guess you can only check IP - which is fine on basic level, but insignificant when there is someone willing to go all in. But it is good that you try to minimize this type of dealings.

Hey guys! We just made a re-draw and removed funds from players who used multiple accounts within this lottery (we had 4 winners from this group). So new winners are:

FanEa****
crohn****
Isos****
realj****

Best regards,

BitCasino Team

+2

Something similar happened with a previous draw (maybe valentine day's one ...not sue tough but everuthing is wrote in this thread) in which some players had multiple winnings but disclaimer of that draw had announced that one ticket per person policy.
That time also new names weren't drew; hope this time you will do the right thing.

+1

Gotta draw another name.

Why did u let him win? You should disqualify his tickets

Hi Bits,

As we wrote to you directly, you told jokes from multiple accounts attempting to claim multiple prizes, which goes against the spirit of the promotion. That's why we decline to pay out your promotion winnings.

Regards,
Bitcasino Team

Thanks for information got the email and responded back to it. Now I know where am upto on this as am sure coming months will be active once again

Joke of the day

"There was something strange when the withdrawal of the prize, such as a joke and unfair for the winner and the users who participated in, I do not think this site is deceiving but we know bitcasino is a great site"

I withdraw bitcoin, but they refuse withdrawals
username: Bits

Hi crazyearner,

Thank you for getting in touch! Unfortunately we haven't received any of your recent emails but our VIP hostess has now contacted you directly about your personal rewards and your gift is currently being organized.

All the best,
Bitcasino.IO team

Hi cesurasean,

We have now completed a full security review of your account after your allegation of your account being compromised / hacked.

As stated to our support team, you alleged that your account was compromised to our support team on May 13th at 16:29 GMT and subsequently reported on this forum on May 13 at 19:32 GMT:

--------------

13-May 16:29, support chat:
alleged hack 500 mbtc gone "I just step away from the computer and for some reason my coins were being spun, I didn't click anything. I just left the game up and now they're are gone"

--------------

According to our security logs your account has logins, deposits game play and withdrawals from the same location, which means the account was only accessed both before and after the alleged hack, from the same location.

You enabled Google authenticator on May 13 after speaking with our support team at 16:33 GMT.

On May 13th at 17:16 GMT you made a deposit (from the same cluster of bitcoin addresses as previous deposits), had a winning session on the games and then subsequently lost these winnings and deposit at 18:07 GMT.

You also had 6 other deposits on this day from 12:28 to 16:17 and on the same day at 10:46 and at 10:57 you made 2 withdrawals.

On Sunday 15th of May, a deposit was made yet again from the same location, played with these funds and lost them.

Therefore we can conclude that the deposits and games played, both before the alleged hack and after the alleged hack, were done from the same location. Deposits and game play from the same location also happened before and after gauth was enabled. There was no remote or foreign logins / deposits / gameplay / withdrawals on your account during this period.

We recommend that you always log out of your account, when you have finished your gaming session, else the cookie will be present to remember your login the next time you play. However to be clear, the purpose of 2 factor authentication is not to secure your own device / computer, but rather to stop unauthorized access from a remote location / computer. Therefore a hacker would need to know your username / password and a one time code from your smart phone, which means your account can not be compromised from a remote location. 

If you have concerns about someone else logging into the site from your own computer in your own home, we recommend that you log out after each session. To be super safe, you can withdraw your current balance after each session. In 2015, we processed withdrawals with an average of 2.5 minutes, so we have no problems with you withdrawing from your account after each session.

We have also checked with our VIP team in regard to the missing shipment from amazon (which amazon confirmed was delivered), that even though we paid and sent the gift, we allowed you to reuse all those points and put towards a new gift, so you did not lose out on anything.

On checking your previous chats with our support team too, we would like to note, that this is not the first time you have brought up similar issues at our casino to get refunds on your losses by threatening to post “on all forums”. 

If you wish to close your account, please let us know. As part of our responsible gaming policy and gaming license, we will immediately do so, and set a time period (if requested), whereby it can not be reopened until that time period is up or can be closed permanently if requested.

In conclusion, we do not believe your account was compromised due to the facts that:

- Your account was only accessed from the same location both before and after the alleged hack.
- Your account was only accessed from the same location both before and after the Google authenticator was enabled.
- No money was withdrawn from your account during the alleged hack (only played and lost).
- This is not the first time you have tried to coerce our VIP and support department into giving you refunds.

We never like to bring security issues onto the forum, however, when we presented you with all the facts over the weekend, you were not prepared to change your allegations on the forum posts, so this leaves us no choice but to post our “security review” response on here.

Bitcasino Security Team

LOL! Dude, sounds you're just trying to fish for some extra funds after fuming. First you say you've never gotten a gift and that they're scamming, then you go on talking about your gift in every other post, then you go on to say that you have actually gotten gifts in the past from them.

I mean.....really?

Hoping support can help me here. I sent an email regarding VIP status. And I have yet to receive any response from support. I am trying to find out my total points I have. If you could be as kind to pm me on here with my current report or get back to my email I would like this very much.

I've accessed my account for 3 several days without having to enter 2 auth info.


Clearly their 2 auth doesn't work so well if you have auth'd your account and don't hit the logout button to force your account to be logged out.

Clear security flaw on the casino's part.


-Sean

with 2 auth enabled on your account, your account can still be access hours later via reopening the website on the same computer. 2 auth isn't enforced behavior on this website. you have to manually log out, and then back in for it to request 2 auth info again. clear security flaw. Bitcasino denies this behavior on their site, as well.

their site should boot a user's account after 30 minutes to 1 hour of inactivity, and force a 2 auth again, to make sure no hackers have accessed my account!


-Sean

Since my last post, Andrea from the casino says she has shipped me out another amazon gift.


"Your gift was shipped

Thank you, your order has been placed.
An email confirmation has been sent to you.

Order Number: 113-0448722-2981046
Xbox One Wireless Controller will be shipped to Sean Brady by Amazon.com.
Guaranteed delivery: May 17, 2016"


We'll see if I get it this time. I have gotten gifts in the past from them.


-Sean

Still no resolution to my problem. They swear they're going to amazon me another gift via postal mail, but no mention of a refund for the stolen credits.

I've also been accused of blackmail for mentioning anything to them about my account. Crazy.

-Sean

Still didn't understand if that missing Btc was withdrewn or busted at casino games or.just disappeared from balance. Just check transaction history or playtrought.
Hope youve explained in details to support what went wrong with your Account otherwise it may be difficult for.them helping you.
Just try to be a little more patient and monday they will look into it deeply.

A good start would be a long detailed expanation here , with screenshots and evidence of what  you are talking about.

After you made your deposit, how much did you win/lose?

Did someone hack your account and lose your deposit?

If the money was lost, it's more of a gift  you're asking for than a refund.