🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 8.

bitcasino.io

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Over 1,300 games in store for you!

Quote from: ktetris on September 19, 2017, 05:40:31 AM

@bitcasino.io are You here to help? if yes then please try to do this by contact with Your team to check the case... You dont reply to my personal message', replying only here telling to use askgamblers (which didn't approve my case probably because of Your contact with them to avoid posting the case ?) or to sue You in curacao - yes if this is the only chance I will sue you but before this final step I'd like to try fix this without court!
Thanks

Hi ktetris

We believe our policy in handling your particular case has been fully transparent, that is, we have been in direct contact with you via your registered email address, and via our chat facility when you have contacted us.

We are comfortable that both you and us have clear understanding as to why your claims are groundless. Namely that you have opened up a number of accounts in order to repeatedly claim our welcome bonus - something we clearly prohibit in our Terms and Conditions, and you have ignored our T+Cs in a number of other material respects. We feel that our T+Cs are clear, fair, and in line with the overwhelming majority of the industry. The very fact AskGamblers' judgement has not been delivered in your favor speaks best for itself.

However, once again, we find it appropriate to underline you are within your rights to go to our regulator if you feel the case hasn't been resolved to your satisfaction.

Best regards,
Bitcasino.io

ktetris

newbie

Activity: 9

Merit: 0

@bitcasino.io are You here to help? if yes then please try to do this by contact with Your team to check the case... You dont reply to my personal message', replying only here telling to use askgamblers (which didn't approve my case probably because of Your contact with them to avoid posting the case ?) or to sue You in curacao - yes if this is the only chance I will sue you but before this final step I'd like to try fix this without court!
Thanks

adamistraybar

member

Activity: 233

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★Bitvest.io★ Play Plinko or Invest!

yes this site is a 100% scam

game-protect

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Quote from: bitcasino.io on September 18, 2017, 07:50:58 AM

players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io

And who exactly is your regulator?

Even the Public Prosecutor's Office itself informed in an email that there is no regulator for online casinos in Curacao!

Joel_Jantsen

legendary

Activity: 1988

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Get your game girl

Quote from: bitcasino.io on September 18, 2017, 07:50:58 AM

As with most other gambling portals, we find it important to have an independent third party as the place where customers can escalate complaints that they don’t feel we’ve resolved to their satisfaction.
While AskGamblers is a well-known affiliate in the industry, quite separate to this it has for a long time offered an independent third-party complaint service respected by players and casinos alike.
Given their reputation we are happy to use them as the first point of contact for player issues, though players are obviously well within their rights to go to our regulator if they prefer.

What players should really do is sue you for scamming money.Why don't you tell us more about your affiliated casinos like VegasCasino and SportsBook ? Why there are only complaints/scam accusations against your partners all the time ?

Quote from: Lucky7btc on September 18, 2017, 12:57:20 PM

EVERYONE SHOULD AVOID USING A BONUS HERE!!!

Using a bonus ? Everybody should avoid the casino totally! *TrayBear will jump in to shill for the scammers now*

Lucky7btc

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Activity: 1299

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With an active bonus, the maximum bet amount per wager/spin is m฿ 6 until the wager requirements have been completed. This includes double up wagers after a game round has been completed, for instance, wagering winnings from previous game round on red or black.

EVERYONE SHOULD AVOID USING A BONUS HERE!!!

TwitchySeal

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Join the world-leading crypto sportsbook NOW!

Quote from: bitcasino.io on September 18, 2017, 07:50:58 AM

players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io

Is there any record of a player going to your regulator (curacao) and getting any sort of decision...or even response? (not just for your site, for any site they license)

Is there any public record of the actual regulations you have agreed to follow? Are there any that are put in place to protect players?

From what I can tell, Curacao basically requires a fee to be paid in exchange for a "license" - which allows you to open a bank account. I've never heard of them even once step in to protect a player. I have seen casinos use the excuse "we have to keep your money/see your ID because of our regulators..." plenty of times though. (Obv I don't buy it)

bitcasino.io

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Over 1,300 games in store for you!

Quote from: Stunna on September 14, 2017, 09:30:49 PM

Yep, before you play at a casino for fun you should read pages of fine print to avoid having your winnings seized. Is anyone starting to realise that deposit bonuses are predatory at best or scams.

What's weird about this situation is instead of just notifying the user immediately that he couldn't bet that amount, they let him continue to play and withdraw then collected all sorts of KYC from him and then hit him with this. It's almost like they were digging through T&C and trying to find an excuse to deny it. Ultimately I have to ask why your software doesn't enforce this arbitrary bonus max bet limit.

It seems pretty unreasonable that people will defend casinos Terms & Conditions as if this is a totally reasonable thing to do. Maybe it's how normal online casinos operate but it's still blatantly unfair and is probably why the vast majority of people don't trust online casinos. Remind me to update all my website T&C's to add something like "If a user wins 5 times in a row they should not be cashed out" and then choose to exercise it when someone wins big. See how ridiculous that sounds?

That being said I don't have a ton of info about this particular claim but it's really questionable to direct someone to askgamblers, an affiliate website that is paid by your website to complain about an issue.

Hi Stunna

As with most other gambling portals, we find it important to have an independent third party as the place where customers can escalate complaints that they don’t feel we’ve resolved to their satisfaction.
While AskGamblers is a well-known affiliate in the industry, quite separate to this it has for a long time offered an independent third-party complaint service respected by players and casinos alike.
Given their reputation we are happy to use them as the first point of contact for player issues, though players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io

game-protect

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Activity: 1344

Merit: 507

Quote from: ktetris on September 15, 2017, 02:02:23 AM

@bitcasino.io please try to help me personally because as You can see askgamblers don't want to do this for some reason...
Yes this 6mBtc maxbet is so hidden (at least they should have mark this on red on bonus page not on 50'th point in t&c...). They offer 1000 bonus x 40 and allow to bet max 6... most casinos have rule like You can bet max 20% of the bonus amount - then it's fair enough, here You have to bet 40,000 / 6 = 6666 max slot bets to clear it = impossible to win, as someone says they can also put like "if You win 3 times in a row in a max (6mbtc) bet then you cannot cashout". This is just insane how you can cheat players putting shady rules, IMO everyone who's depositting for higher bonus here is betting more than 6mbtc - if You depo 1000, You have 2000 to play with and You bet once 10 on black on roulette = they have your deposit because iven if You finally win they will tell you you have bet 10mbtc once Shocked

You have to note that the civil laws of a jurisdiction always stand above the terms and conditions of an operator and their 40,000 / 6 = 6666 max slot bets rule to clear is pretty sure not in accordance with Curacao laws for several reasons:

1) To demand 6666 bets from a customer is an unreasonableness and therefore has no legal basis!

2) If an online casino has the rule of max 6mBtc bets after the receipt of a bonus, they have to implement the max bet into the betting software, because they have customers worldwide and can not presuppose that everyone speaks and understands English.

ktetris

newbie

Activity: 9

Merit: 0

@bitcasino.io please try to help me personally because as You can see askgamblers don't want to do this for some reason...
Yes this 6mBtc maxbet is so hidden (at least they should have mark this on red on bonus page not on 50'th point in t&c...). They offer 1000 bonus x 40 and allow to bet max 6... most casinos have rule like You can bet max 20% of the bonus amount - then it's fair enough, here You have to bet 40,000 / 6 = 6666 max slot bets to clear it = impossible to win, as someone says they can also put like "if You win 3 times in a row in a max (6mbtc) bet then you cannot cashout". This is just insane how you can cheat players putting shady rules, IMO everyone who's depositting for higher bonus here is betting more than 6mbtc - if You depo 1000, You have 2000 to play with and You bet once 10 on black on roulette = they have your deposit because iven if You finally win they will tell you you have bet 10mbtc once Shocked

Stunna

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Primedice.com, Stake.com

Quote from: Trayber on September 14, 2017, 09:03:29 PM

Quote from: ktetris on September 04, 2017, 05:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

Yep, before you play at a casino for fun you should read pages of fine print to avoid having your winnings seized. Is anyone starting to realise that deposit bonuses are predatory at best or scams.

What's weird about this situation is instead of just notifying the user immediately that he couldn't bet that amount, they let him continue to play and withdraw then collected all sorts of KYC from him and then hit him with this. It's almost like they were digging through T&C and trying to find an excuse to deny it. Ultimately I have to ask why your software doesn't enforce this arbitrary bonus max bet limit.

It seems pretty unreasonable that people will defend casinos Terms & Conditions as if this is a totally reasonable thing to do. Maybe it's how normal online casinos operate but it's still blatantly unfair and is probably why the vast majority of people don't trust online casinos. Remind me to update all my website T&C's to add something like "If a user wins 5 times in a row they should not be cashed out" and then choose to exercise it when someone wins big. See how ridiculous that sounds?

That being said I don't have a ton of info about this particular claim but it's really questionable to direct someone to askgamblers, an affiliate website that is paid by your website to complain about an issue.

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: Trayber on September 14, 2017, 09:03:29 PM

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

First of all, illegal casinos can not have valid terms and conditions and therefore he could not breach any.

Secondly, if he bet more than the bonus rule states, why do they ask for his documents? Why not simply say that he bet more than allowed and that's it?

Why always this KYC nonsense if someone won a larger amount?

If the identity of the player is so important (for a bitcoin casino), why do they not check it prior to accepting any deposits or bonus?

If he has lost, his identity of course does not play any role!

Just to clarify, if minors are not allowed to enter a disco, they logically check it at the entrance and not at the exit!

Trayber

sr. member

Activity: 337

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Quote from: ktetris on September 04, 2017, 05:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

TwitchySeal

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Quote from: bitcasino.io on September 14, 2017, 06:52:31 AM

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io

Hi,

Full disclosure, I do not have a ton of information on ktetris' claim.

Regardless of ktetris' claim, why are you directing a player to an affiliate site "askgamblers", when you are licensed by a regulatory body?

To me, you are discrediting your own licensee ( curacao ) by doing so. Does curacao not have any interest in protecting players that play at site they regulate?
What rules are you forced to follow as a business licensed by Curacao?
1) Pay the fee
2) Huh

??

Who owns askgamblers?
What kind of business deal do you have worked out with them? How can we be sure that their "rulings" are unbiased?
I'd love to have a conversation with the owners of Bitcasino, the Curacao Regulators as well as AskGamblers.com

bitcasino.io

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Over 1,300 games in store for you!

Quote from: ktetris on September 14, 2017, 05:39:05 AM

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io

ktetris

newbie

Activity: 9

Merit: 0

Got another reply from askgamblers
"Hi,

Our complaint department sent you the notification email to inform you that the complaint had been rejected, including the explanation for that decision. You my or not disagree with it, of course, but the department did not find provided evidence as sufficient and valid enough.
You are more than welcome to address directly to the casino's the relevant licensing authority, in this case that would Curacao http://prntscr.com/gkz7ot
If you click on the link provided, and on the Curacao blue written text you will get the more info on how to get in touch with the licensing authority.

Sincerely,

Stephanie,"

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

ktetris

newbie

Activity: 9

Merit: 0

Hello,
Thank You for the tip - I have replied to them with this question.
@bitcasino.io I am waiting 72 hours for Your reply - I have sent You my username, can You help?

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: ktetris on September 13, 2017, 02:52:08 AM

Quote from: game-protect on September 11, 2017, 06:25:37 PM

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - [email protected]"

So I don't know the reason Sad

I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

Answer to their email and tell them that you do not disagree with their decision, but just want to know what the reason is?

If they in general do not offer dispute resolution for bitcasino.io or if this is caused by your case specially?

ktetris

newbie

Activity: 9

Merit: 0

Quote from: game-protect on September 11, 2017, 06:25:37 PM

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - [email protected]"

So I don't know the reason Sad

I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

adamistraybar

member

Activity: 233

Merit: 12

★Bitvest.io★ Play Plinko or Invest!

ask gamlbers can do anything bitcasino.io is a scam dont bet deposit dont bet

they will say we can only talk via email then ignore you and steal your funds

there garbage

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