Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 8. (Read 196276 times)

I feel special 

To ensure that all of our currently active and loyal players receive the full attention and care of a VIP host means that we will need to start looking at who is currently active and playing on our site so that they can be rewarded.

This message is to notify you that we can see your last 90-day activity has decreased below the VIP-level. If your activity does not increase within the next 30 days, your account will not be eligible for VIP benefits and will not have an assigned hostess until your activity reaches the VIP-level again. We hope to continue having you as one of our valued VIP players, so I hope that your activity increases again

Sincerely
Henrik

Hi ktetris

You can find all the information you need here: https://bitcasino.io/about/gaming-license

Best regards,
Bitcasino.io

Please tell me exact name and contact to Your regulator. Thank You.

because their bonus system is questionable,to put it mildly
it is not because the guy has cheated them,which we do not know,it is what casino says he did
maybe he did,BUT the way their bonus system works and the way they handle disputes
hey,go to one of our affiliate sites and ask if we were right to hold your 20 btc winnings... it is as if Israel would direct palestinians to resolve conflicts to one of the synagogues

Would you be willing to disclose how much you've paid askgamblers so far? How are they an 'independent third party'. Also, you didn't answer the majority of my question, in order to avoid these steady complaints why not just enforce a software limit or make terms much more clear and practical.

Via your Terms & Conditions you guys are *potentially* in the right legally, but from an ethics/business standpoint this type of confiscation is super dishonest and unfair. If this happened to me, I would feel scammed. All your websites are engaged in this type of behavior: https://bitcointalksearch.org/topic/m.18527694

Why is this a warning to others not to deposit here? The guy clearly tried to cheat the system, by creating multiple accounts and that is against the ToS of the site. You cannot expect people to back you, if you tried to cheat the system and you got caught. If you were caught doing this in Brick n Mortar casinos, you would be bleeding on the side of the pavement in some back alley, back in the day.

These days, you are just escorted out of the premises and banned from the casino. If you lucky, the Police will not get involved  in this. ^hmmmmm^

is he here to help? seriously,you want a casino representative help you to get 20 bitcoins from them 
this is one of the funniest things I've heard in a while
despite borderline scam bonus terms,if they can prove you opened multiple accounts to claim their bonuses
then you are in violation of their TOS and as much as I hate when casinos do not pay jackpots or big winnings
I don't think you will be able to get anything from them,but this topic will sevre as a warning to all who are depositing there
p.s. the third party that is directly associated with the casino can't be considered neutral

This casino has gone to shits as far as promotions are concerned. Why the hell don't you have any table games bonuses? This is complete bullshit and part of the reason I haven't deposited in a long time...

What are the regulations you follow?

Hi ktetris

We believe our policy in handling your particular case has been fully transparent, that is, we have been in direct contact with you via your registered email address, and via our chat facility when you have contacted us.

We are comfortable that both you and us have clear understanding as to why your claims are groundless. Namely that you have opened up a number of accounts in order to repeatedly claim our welcome bonus - something we clearly prohibit in our Terms and Conditions, and you have ignored our T+Cs in a number of other material respects. We feel that our T+Cs are clear, fair, and in line with the overwhelming majority of the industry. The very fact AskGamblers' judgement has not been delivered in your favor speaks best for itself.

However, once again, we find it appropriate to underline you are within your rights to go to our regulator if you feel the case hasn't been resolved to your satisfaction.

Best regards,
Bitcasino.io

@bitcasino.io are You here to help? if yes then please try to do this by contact with Your team to check the case... You dont reply to my personal message', replying only here telling to use askgamblers (which didn't approve my case probably because of Your contact with them to avoid posting the case ?) or to sue You in curacao - yes if this is the only chance I will sue you but before this final step I'd like to try fix this without court!
Thanks

yes this site is a 100% scam

And who exactly is your regulator?

Even the Public Prosecutor's Office itself informed in an email that there is no regulator for online casinos in Curacao!

What players should really do is sue you for scamming money.Why don't you tell us more about your affiliated casinos like VegasCasino and SportsBook ? Why there are only complaints/scam accusations against your partners all the time ?

Using a bonus ? Everybody should avoid the casino totally! *TrayBear will jump in to shill for the scammers now*

With an active bonus, the maximum bet amount per wager/spin is m฿ 6 until the wager requirements have been completed. This includes double up wagers after a game round has been completed, for instance, wagering winnings from previous game round on red or black.

EVERYONE SHOULD AVOID USING A BONUS HERE!!!

It is explained here Curacao license scam 1668/JAZ, sub-licenses have no legal basis! why they have no valid license!

They claim that mBetSolutions N.V. is licensed and regulated by the Government of Curacao.

Please ask bitcasino.io to show the license issued to mBetSolutions N.V. by the Government of Curacao?

The trade name Curacao eGaming claims that mBetSolutions N.V. operates under its license 1668/JAZ, but

1) Curacao eGaming is not the Government of Curacao, so where is the license issued to mBetSolutions N.V. by the Government of Curacao?

2) If the Government of Curacao authorized the trade name Curacao eGaming to issue licenses to gambling operators, then we need to see this 1668/JAZ license to check if this is really true, or not? So where is this 1668/JAZ license?

Why does Curacao eGaming not show their 1668/JAZ license on their website to confirm that they are really authorized by the Government to issue licenses?

Despite of this, you surely know that trade names have no legal ability, so how can Curacao eGaming have a contract with the Government?

The operator of the trade name Curacao eGaming is a N.V. = anonymous venture! Why would the Government of Curacao authorize an anonymous venture to issue licenses in the name of the Government? Does this make any sense?


To claim that the trade name Curacao eGaming of an anonymous venture is the licensing authority in Curacao confirms their absolute incompetence in regard to legal things!

Please note that you ask gamblers, but in regard to legal things you should ask legal experts and not gamblers.

If you are injured, you go to the doctor and not to the baker!

Is there any record of a player going to your regulator (curacao) and getting any sort of decision...or even response?  (not just for your site, for any site they license)

Is there any public record of the actual regulations you have agreed to follow?  Are there any that are put in place to protect players?

From what I can tell, Curacao basically requires a fee to be paid in exchange for a "license" - which allows you to open a bank account.  I've never heard of them even once step in to protect a player.  I have seen casinos use the excuse "we have to keep your money/see your ID because of our regulators..." plenty of times though. (Obv I don't buy it)

Hi Stunna

As with most other gambling portals, we find it important to have an independent third party as the place where customers can escalate complaints that they don’t feel we’ve resolved to their satisfaction.
While AskGamblers is a well-known affiliate in the industry, quite separate to this it has for a long time offered an independent third-party complaint service respected by players and casinos alike.
Given their reputation we are happy to use them as the first point of contact for player issues, though players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io

You have to note that the civil laws of a jurisdiction always stand above the terms and conditions of an operator and their 40,000 / 6 = 6666 max slot bets rule to clear is pretty sure not in accordance with Curacao laws for several reasons:

1) To demand 6666 bets from a customer is an unreasonableness and therefore has no legal basis!

2) If an online casino has the rule of max 6mBtc bets after the receipt of a bonus, they have to implement the max bet into the betting software, because they have customers worldwide and can not presuppose that everyone speaks and understands English.

@bitcasino.io please try to help me personally because as You can see askgamblers don't want to do this for some reason...
Yes this 6mBtc maxbet is so hidden (at least they should have mark this on red on bonus page not on 50'th point in t&c...). They offer 1000 bonus x 40 and allow to bet max 6... most casinos have rule like You can bet max 20% of the bonus amount - then it's fair enough, here You have to bet 40,000 / 6 = 6666 max slot bets to clear it = impossible to win, as someone says they can also put like "if You win 3 times in a row in a max (6mbtc) bet then you cannot cashout". This is just insane how you can cheat players putting shady rules, IMO everyone who's depositting for higher bonus here is betting more than 6mbtc - if You depo 1000, You have 2000 to play with and You bet once 10 on black on roulette = they have your deposit because iven if You finally win they will tell you you have bet 10mbtc once