🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 9.

Stunna

legendary

Activity: 3192

Merit: 1278

Primedice.com, Stake.com

Quote from: Trayber on September 14, 2017, 10:03:29 PM

Quote from: ktetris on September 04, 2017, 06:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

Yep, before you play at a casino for fun you should read pages of fine print to avoid having your winnings seized. Is anyone starting to realise that deposit bonuses are predatory at best or scams.

What's weird about this situation is instead of just notifying the user immediately that he couldn't bet that amount, they let him continue to play and withdraw then collected all sorts of KYC from him and then hit him with this. It's almost like they were digging through T&C and trying to find an excuse to deny it. Ultimately I have to ask why your software doesn't enforce this arbitrary bonus max bet limit.

It seems pretty unreasonable that people will defend casinos Terms & Conditions as if this is a totally reasonable thing to do. Maybe it's how normal online casinos operate but it's still blatantly unfair and is probably why the vast majority of people don't trust online casinos. Remind me to update all my website T&C's to add something like "If a user wins 5 times in a row they should not be cashed out" and then choose to exercise it when someone wins big. See how ridiculous that sounds?

That being said I don't have a ton of info about this particular claim but it's really questionable to direct someone to askgamblers, an affiliate website that is paid by your website to complain about an issue.

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: Trayber on September 14, 2017, 10:03:29 PM

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

First of all, illegal casinos can not have valid terms and conditions and therefore he could not breach any.

Secondly, if he bet more than the bonus rule states, why do they ask for his documents? Why not simply say that he bet more than allowed and that's it?

Why always this KYC nonsense if someone won a larger amount?

If the identity of the player is so important (for a bitcoin casino), why do they not check it prior to accepting any deposits or bonus?

If he has lost, his identity of course does not play any role!

Just to clarify, if minors are not allowed to enter a disco, they logically check it at the entrance and not at the exit!

Trayber

sr. member

Activity: 336

Merit: 252

Quote from: ktetris on September 04, 2017, 06:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

I have one question for you:

Did you bet more than 6mbtc per spin while you had an active bonus?

If so then your shit out of luck buddy. The term is clearly laid out on their website in the Bonus terms and conditions. Whether you think its ridiculous or not if you broke the term while using the bonus to obtain your 20BTC balance then you clearly have no case. It's up to you the player to carefully read any terms and conditions when you accept a bonus at any online casino. Most have a term in place that limit the amount you can bet while using an active bonus. And at most fiat online casinos this amount is usually much less and is also very common practice.

Next time you take a bonus at any online casino read the terms so you don't break the rules again. This was a very costly mistake you made yourself.

TwitchySeal

legendary

Activity: 2520

Merit: 2015

Join the world-leading crypto sportsbook NOW!

Quote from: bitcasino.io on September 14, 2017, 07:52:31 AM

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io

Hi,

Full disclosure, I do not have a ton of information on ktetris' claim.

Regardless of ktetris' claim, why are you directing a player to an affiliate site "askgamblers", when you are licensed by a regulatory body?

To me, you are discrediting your own licensee ( curacao ) by doing so. Does curacao not have any interest in protecting players that play at site they regulate?
What rules are you forced to follow as a business licensed by Curacao?
1) Pay the fee
2) Huh

??

Who owns askgamblers?
What kind of business deal do you have worked out with them? How can we be sure that their "rulings" are unbiased?
I'd love to have a conversation with the owners of Bitcasino, the Curacao Regulators as well as AskGamblers.com

bitcasino.io

hero member

Activity: 864

Merit: 1002

Over 1,300 games in store for you!

Quote from: ktetris on September 14, 2017, 06:39:05 AM

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io

game-protect

hero member

Activity: 1344

Merit: 507

Did you move to another ezone in Curacao in August, as UTS has claimed?

ktetris

newbie

Activity: 9

Merit: 0

Got another reply from askgamblers
"Hi,

Our complaint department sent you the notification email to inform you that the complaint had been rejected, including the explanation for that decision. You my or not disagree with it, of course, but the department did not find provided evidence as sufficient and valid enough.
You are more than welcome to address directly to the casino's the relevant licensing authority, in this case that would Curacao http://prntscr.com/gkz7ot
If you click on the link provided, and on the Curacao blue written text you will get the more info on how to get in touch with the licensing authority.

Sincerely,

Stephanie,"

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

ktetris

newbie

Activity: 9

Merit: 0

Hello,
Thank You for the tip - I have replied to them with this question.
@bitcasino.io I am waiting 72 hours for Your reply - I have sent You my username, can You help?

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: ktetris on September 13, 2017, 03:52:08 AM

Quote from: game-protect on September 11, 2017, 07:25:37 PM

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - [email protected]"

So I don't know the reason Sad

I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

Answer to their email and tell them that you do not disagree with their decision, but just want to know what the reason is?

If they in general do not offer dispute resolution for bitcasino.io or if this is caused by your case specially?

ktetris

newbie

Activity: 9

Merit: 0

Quote from: game-protect on September 11, 2017, 07:25:37 PM

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - [email protected]"

So I don't know the reason Sad

I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: ktetris on September 04, 2017, 06:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

If true, definetely worth to sue the responsibles!

I have all the info and documents you need to enforce your claim: Curacao license scam 1668/JAZ, sub-licenses have no legal basis!

And please also post your story in the comment section of this SportsBet.io + BitCasino.io article in the Online Gambling Scams! section on Game Protect website.

You also need to make screenshots of your jackpot win, account balance and store the conversation with bitcasino.io

adamistraybar

member

Activity: 233

Merit: 12

★Bitvest.io★ Play Plinko or Invest!

ask gamlbers can do anything bitcasino.io is a scam dont bet deposit dont bet

they will say we can only talk via email then ignore you and steal your funds

there garbage

game-protect

hero member

Activity: 1344

Merit: 507

Quote from: ktetris on September 11, 2017, 06:00:58 AM

Quote from: bitcasino.io on September 05, 2017, 05:50:06 AM

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

Hello, I don't know why but askgamblers has declined my complaint Sad

can You please help me to deal with that here? Don't wanna contact Your licensor for now yet. I am sending private message to You with my username.
Thank You

They have suggested the same to another customer who had an issue with them:

Quote from: ExcessTest on April 12, 2017, 01:24:38 AM

I did not take any screenshots as I had no idea I would have my account locked.

Unfortunately sportsbet.io is not listed on casinomeister or askgamblers. So I am not sure why they would suggest I open a complaint on askgamblers when I am unable to. And since they are not replying to my emails or posts here I doubt they would reply to any mediators.

Can you please ask askgamblers why they declined your complaint?

Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

ktetris

newbie

Activity: 9

Merit: 0

Quote from: bitcasino.io on September 05, 2017, 05:50:06 AM

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

Hello, I don't know why but askgamblers has declined my complaint Sad

can You please help me to deal with that here? Don't wanna contact Your licensor for now yet. I am sending private message to You with my username.
Thank You

ktetris

newbie

Activity: 9

Merit: 0

Quote from: bitcasino.io on September 05, 2017, 05:50:06 AM

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

OK I will try this now, thanks also for the other's users tips. I will update.

adamistraybar

member

Activity: 233

Merit: 12

★Bitvest.io★ Play Plinko or Invest!

lol there a sham stop betting stop dealing sue them or post about how bad they are so others are saved there a evil company that just steals now

bitcasino.io

hero member

Activity: 864

Merit: 1002

Over 1,300 games in store for you!

Quote from: ktetris on September 04, 2017, 06:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

Hi ktetris

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

Joel_Jantsen

legendary

Activity: 1876

Merit: 1308

Get your game girl

Quote from: ktetris on September 04, 2017, 06:49:48 AM

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

Please open a scam accusation here : https://bitcointalk.org/index.php?board=83.0
They have indeed scammed you and stole your 20 bitcoins.You are not the first person to suffer.If you wish to,please proceed with legal allegations as they are also running on fake gambling licenses.They are known as famous scammers in the gambling scene and you should avoid them at any cost.You can help us by spreading the word about them.You should have done research prior to depositing money here.For now,open a scam accusation.They will blackmail you,give you death threats ,don't budge,community is with you.

ktetris

newbie

Activity: 9

Merit: 0

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

bitcasino.io

hero member

Activity: 864

Merit: 1002

Over 1,300 games in store for you!

Quote from: Kakmakr on August 31, 2017, 02:39:20 AM

What has happened with the regular promotions and fun events that was hosted by this casino? They used to post regularly in this forum with the latest promotions. I used to participate in these fun events, but it has stopped. They always had the best give-aways and free coins to try out new games.

How can I promote a site, if they are no different than any other site. I usually refer new users, when they have these fun events.

Come on Bitcasino, you can do much better than this. ^smile^ Bring back the good ole days.

Hi Kakmakr!

We're glad to hear from you.
All our current promotions and events can be found here: https://bitcasino.io/promotions

And soon really we'll be back to this thread with our promos.

Cheers,
Bitcasino.io

Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 9. (Read 196276 times)