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Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 6. (Read 196395 times)

legendary
Activity: 1750
Merit: 1115
Providing AI/ChatGpt Services - PM!
Can this casino ever return to the stage where they honored their commitments and where they had awesome promotions without hidden clauses and excuses. This was my favorite casino and I used to like to promote it to all my friends, but they have gone downhill since.
As far as I know,they have been scamming/cheating users since day 1 of their existence.Critics say,they are ran by an agency which also controls other scam projects like sportsbet.io/vegascasino.io. You can check their ratings on bitcointalk.

Now we see technicalities being used, not to honor their payouts. In a competitve environment like Bitcoin gambling, you only have 1 chance to prove yourself and to build a good reputation and I think they are burning bridges now, with all these dirty tricks.  Angry
They have lost it all with one of their projects sportsbet.io getting  multiple scam accusations every week.I don't why would anyone play here when they're much better options around (like the one in my signature)
legendary
Activity: 3542
Merit: 1965
Leading Crypto Sports Betting & Casino Platform
Can this casino ever return to the stage where they honored their commitments and where they had awesome promotions without hidden clauses and excuses. This was my favorite casino and I used to like to promote it to all my friends, but they have gone downhill since.

Now we see technicalities being used, not to honor their payouts. In a competitve environment like Bitcoin gambling, you only have 1 chance to prove yourself and to build a good reputation and I think they are burning bridges now, with all these dirty tricks.  Angry
hero member
Activity: 1344
Merit: 507
Your customer Peter Pan publicly announced to gladly compensate 20% of the funds upon payment for help in this thread: BITCASINO MADE ME WHOLE

I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

First you persisted that you did everything correct based on your terms and conditions and after my legal assessment he suddenly received his 100 Bitcoin. After receipt he deleted all his posts and escaped!

But I already added the whole story to the BitCasino scam article for everyone to read.
member
Activity: 63
Merit: 10
When updating my google authenticator app, I've lost all my keys. How can I login to the site now?
hero member
Activity: 864
Merit: 1002
Over 1,300 games in store for you!
Bitcasino.io stole my balance of ~70 mBTC. Account id: musbad1988. I sent a deposit of 35 mBTC, doubled it and they banned my account after I pressed "withdraw" button.

The long story is... my withdrawal was rejected with reason "under security review". Since nothing was changing in 10+ hrs I contacted support via livechat and they said my account was "automatically flagged". They later asked to provide photos of my ID and proof of address for "KYC reasons" (ohh yeah, Bitcoin casino asks for KYC! In that country in the middle of nowhere, need to be an idiot to believe). But I did sent it all. They ignored it for long,

I had to ask status via livechat twice a day before once a guy from security named Joshua joined livechat. He asked me what wallet was I using, why I used the fee I used and other similar questions. I use paper wallet and raw transactions maybe that's why it caused such suspicion and "flagged" account issue (...or maybe it's because I used public PC in a library Cheesy), BUT... then he said I provide false information and my account is to be closed. I mean he literally said "You lied to me, musbad1988". Well who is this guy to judge me in such a rude way after all? He asked me to submit selfie with passport. I did it soon but it turned out my upload via broken form on site failed and I had to resubmit it one more time. So it was about 2 weeks from date I registered and my funds were locked.

After another week of waiting they replied with a question "Do you have other accounts registered?". I said no and they banned me forever. Without explaining why, just said "breached our terms on providing false information". I asked them to refund me at least my deposit but they simply ignored this message.

What a scam! It was just 0.07 BTC and guess what will happen to your deposits of 1-2+ BTC  Shocked

Hi musbad1988,

Your account has been closed due breach of our Terms & Conditions on providing us false information and failing ID verification.

2.16.
You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Players device properties, detection of geo-location and IP masking, transactions and blockchain analysis.

...

3.11.
We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.

...

13.1.
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.


Our full Terms and Conditions can be found here: https://bitcasino.io/about/terms-and-conditions.

Other than that, you case was escalated to AskGamblers Complaints Team, and here is the link to thread with their resolution:
https://www.askgamblers.com/casino-complaints/bitcasino-io-closed-my-account-with-funds

Regards
Bitcasino.io Security Department
hero member
Activity: 1008
Merit: 1012
Bitcasino.io stole my balance of ~70 mBTC. Account id: musbad1988. I sent a deposit of 35 mBTC, doubled it and they banned my account after I pressed "withdraw" button.

The long story is... my withdrawal was rejected with reason "under security review". Since nothing was changing in 10+ hrs I contacted support via livechat and they said my account was "automatically flagged". They later asked to provide photos of my ID and proof of address for "KYC reasons" (ohh yeah, Bitcoin casino asks for KYC! In that country in the middle of nowhere, need to be an idiot to believe). But I did sent it all. They ignored it for long,

I had to ask status via livechat twice a day before once a guy from security named Joshua joined livechat. He asked me what wallet was I using, why I used the fee I used and other similar questions. I use paper wallet and raw transactions maybe that's why it caused such suspicion and "flagged" account issue (...or maybe it's because I used public PC in a library Cheesy), BUT... then he said I provide false information and my account is to be closed. I mean he literally said "You lied to me, musbad1988". Well who is this guy to judge me in such a rude way after all? He asked me to submit selfie with passport. I did it soon but it turned out my upload via broken form on site failed and I had to resubmit it one more time. So it was about 2 weeks from date I registered and my funds were locked.

After another week of waiting they replied with a question "Do you have other accounts registered?". I said no and they banned me forever. Without explaining why, just said "breached our terms on providing false information". I asked them to refund me at least my deposit but they simply ignored this message.

What a scam! It was just 0.07 BTC and guess what will happen to your deposits of 1-2+ BTC  Shocked

Pretty much this is happening more and more when casinos start losing money.

Instead of paying out, they are request very private and sensitive material like Passport photos, selfies, proof of residency, employment slips, etc. Knowing that 99% of people will never send their private info to an unknown casino which will most likely re-sell it on the black market.

Hence its very important to check these threads and make sure you aren't gambling with a casino which has those practises. These casinos are simply not fair.
Yeah but if they are like these other casinos who are running out of the U.S they are going to need to pay off those entities that are punishing those who are still running on their jurisdictions.

Fun Fact:
Domain (ub.com) used to belong to ultimatebet - Home of the biggest online poker cheating scandal ever (owners could see players cards, stole tens of millions) in 2009.  In 2011 they got shut down and ended up just stealing the rest of the money.

Oh interesting, I didn't know that bit of history. They probably got a good deal on the domain. I wonder if the name "United Bitcoin" came after the domain (as it seems rather strange to use the word "united" when you're forking)

Most of the major US-facing poker site domain names were seized by the US government on Black Friday.  Some sites, like Stars, decided to play nice, withdraw from the states, pay a shitload of money, and take on other debt in order to curry favor (and it worked, since Stars is now allowed to operate in New Jersey).  Other sites, like UB (and their sister site AP) decided to bounce and steal everyone's money.  I'd imagine the domains were sold or released and got snapped up by enterprising resellers who sold the domain to these guys, who created a name that fit the domain.
legendary
Activity: 3808
Merit: 1723
Bitcasino.io stole my balance of ~70 mBTC. Account id: musbad1988. I sent a deposit of 35 mBTC, doubled it and they banned my account after I pressed "withdraw" button.

The long story is... my withdrawal was rejected with reason "under security review". Since nothing was changing in 10+ hrs I contacted support via livechat and they said my account was "automatically flagged". They later asked to provide photos of my ID and proof of address for "KYC reasons" (ohh yeah, Bitcoin casino asks for KYC! In that country in the middle of nowhere, need to be an idiot to believe). But I did sent it all. They ignored it for long,

I had to ask status via livechat twice a day before once a guy from security named Joshua joined livechat. He asked me what wallet was I using, why I used the fee I used and other similar questions. I use paper wallet and raw transactions maybe that's why it caused such suspicion and "flagged" account issue (...or maybe it's because I used public PC in a library Cheesy), BUT... then he said I provide false information and my account is to be closed. I mean he literally said "You lied to me, musbad1988". Well who is this guy to judge me in such a rude way after all? He asked me to submit selfie with passport. I did it soon but it turned out my upload via broken form on site failed and I had to resubmit it one more time. So it was about 2 weeks from date I registered and my funds were locked.

After another week of waiting they replied with a question "Do you have other accounts registered?". I said no and they banned me forever. Without explaining why, just said "breached our terms on providing false information". I asked them to refund me at least my deposit but they simply ignored this message.

What a scam! It was just 0.07 BTC and guess what will happen to your deposits of 1-2+ BTC  Shocked

Pretty much this is happening more and more when casinos start losing money.

Instead of paying out, they are request very private and sensitive material like Passport photos, selfies, proof of residency, employment slips, etc. Knowing that 99% of people will never send their private info to an unknown casino which will most likely re-sell it on the black market.

Hence its very important to check these threads and make sure you aren't gambling with a casino which has those practises. These casinos are simply not fair.
hero member
Activity: 1008
Merit: 1012
Bitcasino.io stole my balance of ~70 mBTC. Account id: musbad1988. I sent a deposit of 35 mBTC, doubled it and they banned my account after I pressed "withdraw" button.

The long story is... my withdrawal was rejected with reason "under security review". Since nothing was changing in 10+ hrs I contacted support via livechat and they said my account was "automatically flagged". They later asked to provide photos of my ID and proof of address for "KYC reasons" (ohh yeah, Bitcoin casino asks for KYC! In that country in the middle of nowhere, need to be an idiot to believe). But I did sent it all. They ignored it for long,

I had to ask status via livechat twice a day before once a guy from security named Joshua joined livechat. He asked me what wallet was I using, why I used the fee I used and other similar questions. I use paper wallet and raw transactions maybe that's why it caused such suspicion and "flagged" account issue (...or maybe it's because I used public PC in a library Cheesy), BUT... then he said I provide false information and my account is to be closed. I mean he literally said "You lied to me, musbad1988". Well who is this guy to judge me in such a rude way after all? He asked me to submit selfie with passport. I did it soon but it turned out my upload via broken form on site failed and I had to resubmit it one more time. So it was about 2 weeks from date I registered and my funds were locked.

After another week of waiting they replied with a question "Do you have other accounts registered?". I said no and they banned me forever. Without explaining why, just said "breached our terms on providing false information". I asked them to refund me at least my deposit but they simply ignored this message.

What a scam! It was just 0.07 BTC and guess what will happen to your deposits of 1-2+ BTC  Shocked

They are the same casino that runs Sportsbet.io and doing a hell of a lot of promotions on their site.
They want you to deposit first then ask for KYC and ignore you so to keep your winnings as long as they can so to trade your btc on the exchanges to profit from?

No thanks.
newbie
Activity: 3
Merit: 0
Bitcasino.io stole my balance of ~70 mBTC. Account id: musbad1988. I sent a deposit of 35 mBTC, doubled it and they banned my account after I pressed "withdraw" button.

The long story is... my withdrawal was rejected with reason "under security review". Since nothing was changing in 10+ hrs I contacted support via livechat and they said my account was "automatically flagged". They later asked to provide photos of my ID and proof of address for "KYC reasons" (ohh yeah, Bitcoin casino asks for KYC! In that country in the middle of nowhere, need to be an idiot to believe). But I did sent it all. They ignored it for long,

I had to ask status via livechat twice a day before once a guy from security named Joshua joined livechat. He asked me what wallet was I using, why I used the fee I used and other similar questions. I use paper wallet and raw transactions maybe that's why it caused such suspicion and "flagged" account issue (...or maybe it's because I used public PC in a library Cheesy), BUT... then he said I provide false information and my account is to be closed. I mean he literally said "You lied to me, musbad1988". Well who is this guy to judge me in such a rude way after all? He asked me to submit selfie with passport. I did it soon but it turned out my upload via broken form on site failed and I had to resubmit it one more time. So it was about 2 weeks from date I registered and my funds were locked.

After another week of waiting they replied with a question "Do you have other accounts registered?". I said no and they banned me forever. Without explaining why, just said "breached our terms on providing false information". I asked them to refund me at least my deposit but they simply ignored this message.

What a scam! It was just 0.07 BTC and guess what will happen to your deposits of 1-2+ BTC  Shocked
hero member
Activity: 1344
Merit: 507
Bitcasino is licensed to conduct online gaming operations by the government of Curaçao under the gaming license

1668/JAZ. NetEnt games are operated in co-operation with Elec Games N.V. who are licensed and regulated by the

Government of Curacao under the same license no: 1668/JAZ.

Their previous Halloween promotions was much better than the 13 free spins you get now. I am a bit disappointed that this

site are going down like this... it is one of my favourites.  Sad
Have you seen bitcasino.io's license issued by the government of Curacao?

If yes, please show us this license? If not, why do you state such a nonsense here?

Did you realize that the 1668/JAZ license was issued to the trade name Curacao eGaming and not to bitcasino.io?
hero member
Activity: 1299
Merit: 502
So, I've seriously got to ask what the hell is going on with this casino.

1 1/2 year VIP player here, and used to play at their site excusively - the weekly cash drops, cash to the moon etc were a phenomonal part of the casino - and i would, without fail, play there most of the time, out of loyalty if nothing else.

I won probably over 20K (euros) from these cash drops - BUT, because they existed, I'd happyily play it back in, plus lots more - but what incenstives are there to play now?

Their free spins weekly review is a pile of BS - they have no regular promotions - and there is literally no reason for me to continue playing here.

We were promised a ton of new and exciting promotions when the new site launched - I got a 200mBTC bonus when the new site launched, but that's it - nothing since, apart from 10X weekly free spins, which is utterly pathetic.

I get that the price of bTC has clearly had an impact, and yes, the cash drops may have been costing them too much in the end - but heck, how many players i wonder they've lost due to this?

I would love to play there again - they've always been so good to me (processing a 15K withdrawal with no questions asked in seconds, no KYC etc) - and used to win the cash drops so regularly, but now... there's nothing.

Oficially moving to another casino, so if anyone's got recommendations for a VIP player about the best other casino to join, would love to know!

On a site note, Bitcasino.io says on the bottom of their website they're owned and operated by Luckbox Ent Ltd - has this always been the case? I thoguht it was mBet Solutions (who it now appears only is responsible for the games?)

Regardless, it's a complete shame what has happened to this casino, and I wonder if it's a new owner or something, but as a business owner myself, this is NOT the way to run a business!

Just my two cents...

Bitcasino is licensed to conduct online gaming operations by the government of Curaçao under the gaming license

1668/JAZ. NetEnt games are operated in co-operation with Elec Games N.V. who are licensed and regulated by the

Government of Curacao under the same license no: 1668/JAZ.

Their previous Halloween promotions was much better than the 13 free spins you get now. I am a bit disappointed that this

site are going down like this... it is one of my favourites.  Sad

Exactly what happened to me - took the 13 free spin. It cost me just as much to deposit than I won off the 13 spins. The spins had a wager attached to it. Which if i known I wouldn't deposited. After winning I begin wagering on slots. After realizing my bonus counter didn't move. I tried moving to table games and they were blocked due to bonus. So I forfeit the remaining bonus which took the bonus and majority of my own deposit too. Apparently they forces you to use your own money first. Restricting you to slots only. If you forfeit while having a bonus (EVEN IF YOU DID NOT TOUCH THE BONUS) any winnings will be taken along with the bonus. If you forfeit before while losing. The bonus is taken away leaving you with your losses from your original deposit. While wager requirement not counting. LIKE I SAID FORGET THIS PLACE!
legendary
Activity: 1904
Merit: 1074
So, I've seriously got to ask what the hell is going on with this casino.

1 1/2 year VIP player here, and used to play at their site excusively - the weekly cash drops, cash to the moon etc were a phenomonal part of the casino - and i would, without fail, play there most of the time, out of loyalty if nothing else.

I won probably over 20K (euros) from these cash drops - BUT, because they existed, I'd happyily play it back in, plus lots more - but what incenstives are there to play now?

Their free spins weekly review is a pile of BS - they have no regular promotions - and there is literally no reason for me to continue playing here.

We were promised a ton of new and exciting promotions when the new site launched - I got a 200mBTC bonus when the new site launched, but that's it - nothing since, apart from 10X weekly free spins, which is utterly pathetic.

I get that the price of bTC has clearly had an impact, and yes, the cash drops may have been costing them too much in the end - but heck, how many players i wonder they've lost due to this?

I would love to play there again - they've always been so good to me (processing a 15K withdrawal with no questions asked in seconds, no KYC etc) - and used to win the cash drops so regularly, but now... there's nothing.

Oficially moving to another casino, so if anyone's got recommendations for a VIP player about the best other casino to join, would love to know!

On a site note, Bitcasino.io says on the bottom of their website they're owned and operated by Luckbox Ent Ltd - has this always been the case? I thoguht it was mBet Solutions (who it now appears only is responsible for the games?)

Regardless, it's a complete shame what has happened to this casino, and I wonder if it's a new owner or something, but as a business owner myself, this is NOT the way to run a business!

Just my two cents...

Bitcasino is licensed to conduct online gaming operations by the government of Curaçao under the gaming license

1668/JAZ. NetEnt games are operated in co-operation with Elec Games N.V. who are licensed and regulated by the

Government of Curacao under the same license no: 1668/JAZ.

Their previous Halloween promotions was much better than the 13 free spins you get now. I am a bit disappointed that this

site are going down like this... it is one of my favourites.  Sad
hero member
Activity: 1344
Merit: 507
This place is surely rogue. If anyone depositing here get's what they deserve. I STRONGLY ADVISE ANYONE NOT TO DEPOSIT HERE. They have gone downhill and are now scamming deposits. I have unsubscribe from any promos and closed my account. Unless you are willing to be ripped off PLEASE DO NOT DEPOSIT HERE!!!
Can you please explain how their recent deposit scamming strategy works so I can add their recent scam strategy to the BitCasino scam article?

The silence in this thread recently strongly indicates that this ship is in the process of sinking!
hero member
Activity: 1299
Merit: 502
This place is surely rogue. If anyone depositing here get's what they deserve. I STRONGLY ADVISE ANYONE NOT TO DEPOSIT HERE. They have gone downhill and are now scamming deposits. I have unsubscribe from any promos and closed my account. Unless you are willing to be ripped off PLEASE DO NOT DEPOSIT HERE!!!
hero member
Activity: 1299
Merit: 502
how much btc i must deposit to get VIP?

There is nothing special about being a VIP there anymore. This is why a number of us quit depositing there. The only promos they offer are dumb ones like this
We love table games so much we would like to spread the love by giving you the chance to claim your share of m฿ 800!
Simply bet at least m฿ 1 per game round on any Baccarat or Blackjack game by OneTouch or Evolution and win the most games in a row.
hero member
Activity: 864
Merit: 1002
Over 1,300 games in store for you!
how much btc i must deposit to get VIP?

Hi Gennady12,

Thank you for contacting us.

Once you qualify for our VIP program, our VIP department will contact you directly.

Cheers,
Bitcasino.io
full member
Activity: 360
Merit: 100
how much btc i must deposit to get VIP?
hero member
Activity: 1344
Merit: 507
we find it appropriate to underline you are within your rights to go to our regulator if you feel the case hasn't been resolved to your satisfaction.

What are the regulations you follow?
They don't know the regulations and therefore hardly can follow any!

But they use the alleged regulations, especially in regards to KYC, to selectively defraud their customers with claiming that their terms of service were breached.
legendary
Activity: 1834
Merit: 1008
Just tried to login and now my account is disabled.  Started playing here in 10/01/2014.



I believe that they are facing some issues on their site, many of them said that it is scam. So to get your id back since 2014 is pretty much impossible here. And why you back now? There is tons of bad thing happened and you still come back for it? If you want to play better try other similar site which have better review
full member
Activity: 331
Merit: 100
Just tried to login and now my account is disabled.  Started playing here in 10/01/2014.

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