I have been asked in the ticket #1874 to wait saying the transaction needs to be 'registered'.
My MCAP transfer is still not showing up on C-CEX wallet. The
transaction ID provided is invalid but the transaction shows successful on your website.
Please check the transaction link you have provided. I can wait patiently but you need to explain me
why. What does it mean by transaction being registered? Why did not it
get registered at the time you updated it there?
I thought sending is not like a courier service where one company
takes less time and another more (difference in mode of
transport?). Being a software engineer myself , I have fair knowledge how crypto transfer works.
The more time this transaction is pending,
the more I am forced to believe that something is wrong.
Again my bitcoin transaction has also been
pending for a while. How is it that your all other exchanges are able
to send out bitcoins so quickly (in minutes) and you take 1 day (and counting) ?
Makes me wonder whether you are trading with customer assets (BTC/MCAP).
All I need is answers. I have invested money trusting you.
Please don't force me to believe that this is a scam.
Dear @ ksefe,
Can you please share your withdrawal transaction id for MCAP, so that we can check the same at our end & get back to you.
Thanks & Regards,
Team BGF
Hi Team BGF,
The transaction is specified in the ticket with snapshots of the transaction saying successful and below being the transaction ID.
SUCCESSFUL 01-Jun-2017 Trans Id : https://etherscan.io/tx/0x48c2d308fad5d7b92057dfaff7e35fd72c1930f6a09f872222b6dd271f1de6e4
The transaction is not registered in the etherscan blockchain which doesn't make sense if you are using their platform and initiated a transfer.
My C-CEX wallet is empty for 3 days now.
Also could you tell me how long do the BTC transfers take? It's a weird question to ask the "time" for automated software sending, but in your case almost all people who invested seem to ask the same question. After the authorization from customer, the network authorizations (even > 1000) should not take more than 1 hour if you are using ethereum platform.
There is seems to be something fishy about your transfers.
Kindly tell me whats happening. I want to WHY the process is taking so long. It doesn't look very likely from a software developer point of view.