Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 7. (Read 143750 times)

Now it's my turn.

Made one deposit.  Was never verified but credited immediately.  Played and lost.  Did a 2nd deposit of 1.07 bitcoin - never credited.  

Email #1
Emailed [email protected] immediately.   No auto reply ("We've received your request and will get back to you") or auto ticket ("Your ticket # is XYZ and you can follow it's progress here)

Email #2
Sent a follow up email with a screen shot of my account showing

- The fact that my "account" had been reset to play money
- That none of my previously played games could now be verified
- Showing my deposit address

Received an email in reply to Email #2 saying "Please provide me with the Bitcoin Games / Bitcoin Cash Games deposit address which you sent your funds to and I'll look into this for you. Please note the address must be sent as text, not as a screenshot." --- No reply to email #1/

This casino is 6-7 years old.   This EXACT issue has been occurring for years  (there's mention of it just a few posts above mine of the most recent)

I appreciate that bitcoinvideocasino prides itself on being this pseudo anonymous libertarian gaming site, but this is a great example of how when something breaks, it's caveat emptor mutherfuc****

So as I watch the price of bitcoin crash, I get no assurance that my bitcoin will be returned, or that they even saw my original email.

No support over weekends.   No ticket system.   No one apparently even reading the initial emails.

I HATE posting in forums to get attention of site owners.   But it's very obvious that customer service is FAR DOWN on the priority list for these guys.  

Check your emails and fix my issue please.

Hello everyone,

Just wanted to update everyone that we're processing every concern we receive from our users in a timely manner considering all the effort our developers put into catering to such issues at hand. We're also simultaneously working on not just providing our users a smooth experience but bringing new updates to enhance and further this experience.

To all the users who have reached out to us with their concerns, we thank you for your patience and hope to see you on our website soon.


Thank you,
BitcoinVideoCasino

Good to know that already solved. Bitcoin Video Casino is a years-old casino, and it has not had bad reputation, as I know. Once again, they do not scam their users, and their reputation has become bigger a little bit after your case closed.
Cheers, Bitcoin Video Casino.

Update:  Funds Have Been Returned

Funds have been returned, the matter is closed.

Based on the price of BTC (according to preev) on July 23 vs today, the price of BTC has dropped over 8%.

Is it safe to assume bitcoinvideocasino has no staff or support on  weekends?

No, I don't think they are exit scamming at all.  They've processed a couple decent size withdrawals instantly for me over the past month or so.  I just think there is no one steering the ship, and that most of their business is setup via automation while they are out relaxing and enjoying the fruits of their success.   So when there are issues, we are at their mercy to come back to shore and handle business in a timely manner.  

It's not how I'd run the business if it were me.  And it's likely going to be the nail in their coffin if they don't get their act together.  

Are they finally exit scamming? I find that this site is unique in their own right that they do not additionally have more than at 10 players at once.

I've been skeptical about this site but I also haven't gambled on it, and I am a little displeased that I missed out on their 'glory' times when they were most active.


I hope to see this site reevaluate itself, and start to focus on customer service, and withdrawing times, because I do like this site most out of many.

This site is holding thousands of dollars of my money

Back on July 23rd, I'd been depositing and playing most of the day.  Then something strange happened, one of my deposits was never credited.  I've been playing at this site off and on for years now, and I've never had this happen before, where one of my deposits was not credited. 

So I've been trying to get this deposit returned to me, and it's like pulling teeth.  I've sent numerous emails, private messages ect.. And I still don't have my funds back in hand. It's been 4 days now. 

I try to be reasonable. But I am really sick of wasting time on this.  It should be very easy for them to confirm everything is exactly like I'm telling them, and to return the missing funds back to me.  But that has not happened, and their communication stinks.  They have a responsibility to their players to handle issues that might arise in a timely manner, but they are not and it seems like they are very cavalier about the whole thing.

What I'm most annoyed about this mess is that because they are holding my funds hostage, I can't sit on the sidelines in USDT like I normally do when it's very clear that Bitcoin is in a down trend. So aside from having to waste hours chasing down MY FUNDS, they are also costing me money on top of it all.

I will also mention that they are annoying one of their biggest and most avid players.  I hold all of the recent video poker scores on their big wins page and have screenshots and videos of numerous big scores and heavy play over the years. So if my funds aren't returned very soon, you guys will not see anymore action from me.     

To be clear, this site has always paid me every single penny I've won over the years.  So I'm not saying they are stealing my funds or anything.  I just want them to have a little more urgency when players have issues, and to get better at resolving those issues in a timely manner.  It's been 3 days since I've heard from you via the private message, and that is unacceptable.

It should be very easy for you to look at the logs, confirm my deposit was never credited and proceed to return those funds to me.  If you need the developer to figure out how and why this happened, then do that on your time.  It's not fair to make me wait on MY FUNDS because your system has bugs or is unreliable. This is my money, not yours.  And it should be a priority to return those funds to me as soon as possible.  I mean give me a break, you have maybe 10 players tops during peak hours.  So either you guys are out fishing and not treating this as a real business, or you simply don't take this issue seriously.  Either should give players pause.   

I'm posting this publicly because that seems to be the only way to get any movement on this issue. And other players deserve to know what to expect from support if problems do arise.

I think the voting/poll is great as you hear straight from your customers what it is they want and don't want but since there're only so few votes maybe is worth spending some more time fixing the advertisement maybe in different threads or sites even 

Hello, thank you for your message.
Please contact us [email protected] and we will proceed with the withdrawal right away.

Thank you

Yes, we have received it and we are working on it right now.
Thank you!

PLEASE PROCESS CASHOUTS ON ALL YOUR SITES.
ITS HAPPENING AGAIN, NOT GETTING CASHOUT IN TIMELY MANNER.  IT'S BEEN ALMOST A DAY.


https://i.imgur.com/5GsxgpF.png

So I sent you the pm with all the details almost 2 hours ago.  Can you at least have the courtesy to tell me whether ot not it's been received, and that you are on the case?  The minute I sent it, you logged off of bitcointalk. 

So far I've sent 4 emails and a pm, and I still don't have confirmation that you've received my information let alone are working to resolve the issue. If you are away because you are working on it, then take 2 seconds and let me know so I'm not left hanging here. I've already wasted hours on this and I sort of feel like I'm being held hostage.

Thanks

Good, thanks

I've resent yet again to admin@.  If you still don't receive it I will copy to you in a pm.

Sorry for the confusion.
Please send to [email protected]
It is connected to the support ticket system.

Looking for to receiving your ticket.

Thanks!

Thanks, I've resent the email to [email protected] instead of admin@

For some reason, we can't locate your request in our ticket system.
Can you please send it right now to [email protected]?

I will review it right away and help you.
Thank you!

Looking forward to your email

Will you please check your email and address my missing btc deposit.  This has never happened in the 5 years I've played with your site off and on, and it's a little frustrating that it's been nearly a day since I inquired about it, and I still haven't received a response.

Thanks

Hello everyone,

We will be conducting a scheduled maintenance on Monday 22nd July for a period of approximately 12 hours.

BitcoinVideoCasino will be offline for the maintenance during this time period. Please bear with us while we conduct this upgrade.

Thank you for playing with us, and we hope to see you on our portal again.

Regards,
BitcoinVideoCasino