★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 5.

jonasBTC

jr. member

Activity: 118

Merit: 4

Quote from: BitcoinVideoPoker on October 25, 2019, 12:25:16 AM

Quote from: snooprock on October 24, 2019, 03:49:29 PM

Why do nearly half of my deposits require confirmations before they get credited?

From your FAQ's

You can be playing in just a couple seconds! We do not wait for any confirmations before funding your account. As soon as your deposit transaction is detected on the Bitcoin network, your account will be credited.

If you blatantly misrepresent how things work on your site, then it does make me question what other underhanded things you do.

Hey snooprock,

Thank you for noticing. As you might be aware, transactions take time to process even without a confirmation. Sometimes a confirmation happens to occur in the meantime, this does not mean that we wait for it.

Let me reassure you that we DO NOT misrepresent how things work on our site or carry out any underhanded activities.

Please understand that we don't have end-to-end control over the entire blockchain and how transactions are processed, what you posed as a question falls under this category and has nothing to do with our processing of your deposits.

Regards,
BitcoinVideoCasino

Either you do wait for confirmations, or you don't.

I send from the same wallet, to the same bitcoinvideocasino wallet address, yet maybe 1/3 of the time I get a "Pending" popup instead of a popup indicating the credit was applied immediately.

You explained why sometimes it's pending here
https://bitcointalksearch.org/topic/m.29357127

Doesn't explain why suddenly my same wallet would be at risk for a double spend, but you should at least be acknowledge that not all deposits are instant...as you previously have.

I just did a small deposit to see. Sent from the same wallet I always do, to the same wallet you always provide.

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: snooprock on October 24, 2019, 03:49:29 PM

Why do nearly half of my deposits require confirmations before they get credited?

From your FAQ's

You can be playing in just a couple seconds! We do not wait for any confirmations before funding your account. As soon as your deposit transaction is detected on the Bitcoin network, your account will be credited.

If you blatantly misrepresent how things work on your site, then it does make me question what other underhanded things you do.

Hey snooprock,

Thank you for noticing. As you might be aware, transactions take time to process even without a confirmation. Sometimes a confirmation happens to occur in the meantime, this does not mean that we wait for it.

Let me reassure you that we DO NOT misrepresent how things work on our site or carry out any underhanded activities.

Please understand that we don't have end-to-end control over the entire blockchain and how transactions are processed, what you posed as a question falls under this category and has nothing to do with our processing of your deposits.

Regards,
BitcoinVideoCasino

snooprock

newbie

Activity: 17

Merit: 0

Why do nearly half of my deposits require confirmations before they get credited?

From your FAQ's

You can be playing in just a couple seconds! We do not wait for any confirmations before funding your account. As soon as your deposit transaction is detected on the Bitcoin network, your account will be credited.

If you blatantly misrepresent how things work on your site, then it does make me question what other underhanded things you do.

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: jonasBTC on October 21, 2019, 04:58:22 PM

If people password protect their account, the site won't allow them to login without it.

It also should ask for the password when making a withdrawal. It does for 2-fa, why not for password?

Hey jonasBTC,

Ideally, you should have a password and a 2FA to protect your login into the account. 2FA is the more secure of the two that also protects your cashouts.

Nevertheless, we are always open to adding new additional features in the future.

Regards,
BitcoinVideoCasino

jonasBTC

jr. member

Activity: 118

Merit: 4

If people password protect their account, the site won't allow them to login without it.

It also should ask for the password when making a withdrawal. It does for 2-fa, why not for password?

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: captaindz on October 08, 2019, 01:30:21 PM

Last day dice jackpot was 7515.76 and today is 1398.48 and records show that no one won dice jackpot, Any explanation?
Noob question: if jackpot balance is zero is there chances to win if i play!

Hey captaindz,

We've checked from our end, and everything seems to be in order. If there are irregularities you can rest assured they will be sought after and rectified

If the Jackpot balance is 0, then you have to wait for it to grow.

Regards,
BitcoinVideoCasino

captaindz

member

Activity: 109

Merit: 10

Quote from: captaindz on October 08, 2019, 01:30:21 PM

Last day dice jackpot was 7515.76 and today is 1398.48 and records show that no one won dice jackpot, Any explanation?
Noob question: if jackpot balance is zero is there chances to win if i play!

BitcoinVideoPoker explanation pls!

captaindz

member

Activity: 109

Merit: 10

Last day dice jackpot was 7515.76 and today is 1398.48 and records show that no one won dice jackpot, Any explanation?
Noob question: if jackpot balance is zero is there chances to win if i play!

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: nicksmith1966 on October 06, 2019, 05:27:14 PM

I also cannot withdraw my winnings from the zec casino and its now 6th october. no response from admin!!

Hey there,

Please write to us at [email protected] with more details of the issue you're facing and we'll help you sort it out.

Alternatively, you can join us on Telegram at @bitcoinvideocasino and ping the admin for help

Regards,
BitcoinVideoCasino

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: nicksmith1966 on October 06, 2019, 05:27:14 PM

Quote from: BitcoinVideoPoker on September 02, 2019, 08:09:16 AM

Quote from: ?? on ??

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time.

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

I also cannot withdraw my winnings from the zec casino and its now 6th october. no response from admin!!

What error message/notification you get while trying your winning from the site? Above user experienced the same issue with you IMO and it seems that it has been solved already but unluckily the error happens again when you try to withdraw your ZEC.
Be patient, although it may take a bit longer for you to wait but I still believe than BVC will fix the error and you'll be able to withdraw your ZEC. It is common thing here where they need longer time to give responses to user's issue. Have you tried to contact them via the telegram group?

nicksmith1966

newbie

Activity: 2

Merit: 0

Quote from: BitcoinVideoPoker on September 02, 2019, 08:09:16 AM

Quote from: ?? on ??

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time.

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

I also cannot withdraw my winnings from the zec casino and its now 6th october. no response from admin!!

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: MonsterV on September 29, 2019, 11:05:28 AM

Well I understand what you mean, but I would rather telegram group can be support for users who experience problems like a livechat. Indeed, in a platform that has several members who work according to their fields, but at least you can direct users who have problems to the support team directly so that they get a response faster than having to wait in a queue. It is unfortunate if telegram group is only a means of discussion and admin only ignores messages about user problems, it will certainly cause disappointment.

Certainly MonsterV, we are prioritizing bringing a quick resolution to user problems who reach out to us through the group.

MonsterV

legendary

Activity: 2212

Merit: 1008

Quote from: BitcoinVideoPoker on September 29, 2019, 10:36:55 AM

Quote from: BTCevo on September 28, 2019, 03:57:14 AM

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

Let me start by saying that our new Telegram group is more catered towards providing a space for likeminded people to have conversations related to their experiences. While it can be used as a means to report issues by our community, the group's purposes is not solely to act as a support platform, but a much broader one where shared experiences can be created. Rest assured, support tickets are being processed at a quick pace and will continue to be done so

Well I understand what you mean, but I would rather telegram group can be support for users who experience problems like a livechat. Indeed, in a platform that has several members who work according to their fields, but at least you can direct users who have problems to the support team directly so that they get a response faster than having to wait in a queue. It is unfortunate if telegram group is only a means of discussion and admin only ignores messages about user problems, it will certainly cause disappointment.

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: BTCevo on September 28, 2019, 03:57:14 AM

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

Hey BTCevo,

Let me start by saying that our new Telegram group is more catered towards providing a space for likeminded people to have conversations related to their experiences. While it can be used as a means to report issues by our community, the group's purposes is not solely to act as a support platform, but a much broader one where shared experiences can be created. Rest assured, support tickets are being processed at a quick pace and will continue to be done so

We appreciate your feedback and hope to see you on the BitcoinVideoCasino Telegram group!

Regards,
BitcoinVideoCasino

BTCevo

legendary

Activity: 1834

Merit: 1008

Quote from: tranthidung on September 22, 2019, 04:45:39 AM

Quote from: BitcoinVideoPoker on September 21, 2019, 08:54:58 AM

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: tranthidung on September 22, 2019, 04:45:39 AM

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

Certainly tranthidung. We're open to feedback from our community all the time

tranthidung

legendary

Activity: 2310

Merit: 4085

Farewell o_e_l_e_o

Quote from: BitcoinVideoPoker on September 21, 2019, 08:54:58 AM

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Hello everyone,

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

Regards,
BitcoinVideoCasino

Spaffin

full member

Activity: 1316

Merit: 108

As far as I know video casinos today will become very popular. A person who always uses only the site will be very happy to communicate with a living person. But I believe that there are certain problems for those gamblers who have problems with the Internet. Nevertheless, they understand what to play a game of chance, it is necessary to be careful and to see well what is happening on the table, and the Internet will distort the image. In addition, I would like to know how the dealer is selected, because trust plays a very important role.

BitcoinVideoPoker

hero member

Activity: 806

Merit: 500

Quote from: rexxarofmoknathal on September 02, 2019, 03:12:45 PM

Is this casino distributing dividends? If so when will these be distributed and how is this calculated?

Hey rexxarofmoknathal,

The casino does not distribute dividends, however the team is working on enhancing the gaming experience for the most loyal players. More news to follow on this soon!

Regards,
BitcoinVideoCasino

Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 5. (Read 143640 times)