Topic: Bitcoinica - Advanced Bitcoin Trading Platform - page 6. (Read 51103 times)

Hello!

I would like to remind everybody that we are offering USA cash deposits to Bitcoinica @ 3.75% rate for any amount. Deposits are also processed in less than an hour.

Right now, we have a promotion going where we pay you 1 FREE BITCOIN for trying our cash deposit service! Even if you only deposit the minimum ($10).

If you are a newbie, you can participate here:
https://bitcointalksearch.org/topic/free-coins-10-free-btc-for-newbies-funding-mtgoxbitcoinica-with-cash-67919

If you are an established member of the forum, you can participate here:
https://bitcointalksearch.org/topic/free-coins-10-free-btc-for-users-funding-mtgoxbitcoinica-with-cash-67917

You can also of course fund your Bitcoinica account with any of the methods we accept:

- SEPA transfers within the EU: within 1 business day.
- International USD wire transfers: within 1 to 2 business days
- International GBP wire transfers: within 1 to 2 business days.
- Instant deposits through Liberty Reserve.
- Instant deposits through MtGox vouchers.
- Instant deposits through PerfectMoney.
- Instant deposits through Pecunix.
- Instant deposits through CosmicPay USD.
- Instant deposits through CosmicPay EUR.
- Instant deposits through C-Gold.

You can also withdraw from your account using the following:

- SEPA transfers within the EU: within 1 business days
- International USD wire transfers: within 1 to 2 business days.
- International GBP wire transfers: within 1 to 2 business days.
- Instant withdrawals through Liberty Reserve.
- Instant withdrawals through MtGox vouchers.
- Instant withdrawals through PerfectMoney.
- Instant withdrawals through Pecunix.
- Instant withdrawals through CosmicPay USD.
- Instant withdrawals through CosmicPay EUR.
- Instant withdrawals through C-Gold.
- AURUMXCHANGE MASTERCARD: Customers can INSTANTLY transfer their Bitcoinica codes into the card and withdraw their funds at more than one million ATMs worldwide, as well as make purchases anywhere MasterCard is accepted.

If you have any questions, please let me know.

Thank you!
Roberto

Sorry, but that makes no sense at all. I only got 160$ compensation (40$ less than I should have gotten) and nothing else as it was a FORCED LIQUDATION. Take a look at my account please (fidel). I am still missing 40 BTC then (and the missed profit).

Please explain the calculation in detail how "its a forced liquidation at the price point of AT LEAST $5.27". And please explain in detail how I did not make a 174$ loss.

EDIT A SECOND PORTION SHOWED UP SO I AM NOW FULLY COVERED.

Thanks for getting this fixed

There's no "missed profits" because we have compensated the difference between the liquidation price and the current price (which was less than $0.. It's like a forced liquidation at the price point of AT LEAST　$5.27, so you're free to re-establish your positions without losing anything.

I'm in a situation very similar to this as the compensation received on my weirdly executing stops IN NO WAY COVERS THE DAMAGE DONE TO MY POSITION.

I expect settlement in full.

Hello Zhoutong!

Ok. Thank you for the compensation!

BUT

1)
200 BTC w/ leverage of 5 = 40 BTC = 40 * 5,35$ = 214$
214$ - compensation of 160$ = 54$ missing

2)
Missed profits: Bought @ ~4,75, ~0,60$ price increase = 0,60$ * 40 * 5 = 120$

So what about these 174$ (120$ + 54$) ?

Maybe my calculation is not 100% correct but it sure points in the right direction.

I don't think it is fair that you hold the users responsible for errors in your code.
I would like to have my long position restored with 200 BTC 5:1 Leverage. Buy price ~4,75$.

Regards,
Fydel

How is the fixing of the non working deposits going? My BTC deposit from days ago still isn't showing up.

tried that & the newly credited $s don't work, just gives a circle with a line through it symbol in the BTC amount when try to exchange to coins, like a no entry sign so I'm forcibly stuck with $ & now must sleep, current Gox rate $5.26 - I expect you to honour this if it goes up, which it will

thanks

edit - too tired, found that one has to press 'calculate' to see, so it does work with these - but leaving now till tomorrow

see edit above, too tired now, too crazy stuff to try & follow it all

You can use the Exchange feature to exchange it to BTC yourself. With our zero-spread promotion, you don't have to pay anything extra to convert your currency.

well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter

edit: well thanks for the $600 at least, I just need to take a break now from all this crazyness - I will look at it again after a night sleeping on it, I don't think that it's back to fair yet but am too tired & confused by it all to unravel it atm, anyway thanks for moving toward getting this fairly solved for all you clients hopefully

Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.

We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.

You're one of the customers with stop orders. And we couldn't locate your stop orders accurately when we process the compensations.

Now it's fixed, please check again. Thank you!

+1

"cash credits" means what exactly? $ or BTC or both, my BTC were false force liquidated & I expect them back in BTC, you then put me in to a 250 BTC short position due to this mistake, more losses - all of which I expect to be made good to me including the profit my position would have earned if this error had not happened

good to see you posting again - kindly confirm, thanks

RESOLUTION

We have already compensated customers whose long positions that have been liquidated in error. The compensation amount is $0.8 per BTC.

If you have a stop order that was executed wrongly and you were not compensated, please contact us at [email protected].

Thank you for your co-operation in this matter.

Zhoutong,

The cash deposit received on my account in no way covers the losses my current position has taken from this error. You need to check your numbers as this is in no way even close to satisfactory or even better reverse the trades.

Could we have an exact eta on this.

I've been catched up on this too... same username as here... hope you can clean up the mess...

Wow seems Bitcoinica is making the 43k back from the users...

I was apparently force liquidated on my 750 BTC long position @ $4.46 when Gox day's low is $4.87

I was anticipating this rise & had left 750 BTC worth of limit sell orders higher than my base price with up to above $5 & some of these filled making me then short, I couldn't work out what the hell was going on when I took a look after being away for a few hours, with that price rise my limit sells should have orderly closed out my long position for a profit, instead I saw a new short position of -250 BTC which was running at a loss in a fast rising market so I just liquidated as it was impossible to understand, my margin balance before all this was at 130 BTC now it's at 19 BTC, I expect to be refunded 111 BTC & also compensated for any profit I would have made if this 'system error' had not happened

I have received no reply to an important query about my account from the 26th Feb with a follow up 1 week ago requesting a response as I can't even log in to customer support to check this - Zhoutong kindly put both these matters right asap!

My Bitcoinica ID is the same as on the forum - thanks

edit, added pic



so that's 99.5301 BTC force liquidated at $4.3658 which was never close to be refunded, BTC not $ btw plus any loss of profit from my position because of this including getting me short for -250 BTC at yet another unjustified loss



see incorrect forced liquidation status for my 750 BTC long position