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Topic: Bitcoinica - Advanced Bitcoin Trading Platform - page 7. (Read 51103 times)

member
Activity: 90
Merit: 10
I had the short possition, -4000 BTC.
i was liquidated at 5.46 when price hits 5.15.  
.30pt Slipage ? is that a joke ?
vip
Activity: 490
Merit: 502
Hi,

We just experienced a system error that caused a few bad ticks. Everything is back to normal.

We are deciding on the compensations for affected customers. Compensation will be in the form of cash credits. So feel free to re-establish your positions if you're affected.

We apologize for the error and we will get back to you shortly. Thanks for understanding!
hero member
Activity: 1138
Merit: 523
An explanation isn't good enough.

Basically an option of our choice between reversal of the trades or sale @ say 5.25 is the only acceptable option I can see in all this mess.
hero member
Activity: 522
Merit: 500
Hasta la Bitcoin siempre!
I lost faith now.

1. 200 BTC bought at 4.72$ (5.0 : 1 Leverage)
2. Position was forced liquidated @ 4.4749$. Today! Two hours ago!

BUT the price was never below 4.86511$ today. I dont understand that. Look at MtGox.
And forced liquidation would have been at 16% loss (4.72$ - 0.7552$ = 3.9648$).

So WTF is going on? I just did not loose only 40 BTC. I also lost the profit I would have made because the ~10% price gain.
The price was rising just a couple of the minutes AFTER my 200 BTC were liquidated. I think this can't be a coincidence.

In the order history the status for that transaction looks kind of strange too. Its says "47485474231017".

This sucks. I feel betrayed.

Regards,
Fydel
hero member
Activity: 1138
Merit: 523


This kind of fubared failcake just isn't on from someone who wants to be considered a serious player in the bitcoin world.
rjk
sr. member
Activity: 448
Merit: 250
1ngldh
Zhoutong you need to have a serious look at your coding.

I've just had 2 portions of 50btc sold from a stop order @ 4.77 they executed @ 4.57 which is WAY FUCKED compared with the current market.

I expect to see those two trades reversed asap.
This kind of shit has been happening for months, and no resolution.
hero member
Activity: 1138
Merit: 523
Zhoutong you need to have a serious look at your coding.

I've just had 2 portions of 50btc sold from a stop order @ 4.77 they executed @ 4.57 which is WAY FUCKED compared with the current market.

I expect to see those two trades reversed asap.
donator
Activity: 3108
Merit: 1166
following the Bitcoinica thread & just to say that I temporarily withdrew quite a lot of coins from there a couple of days ago via Mt.Gox code & it all worked perfectly, I was expecting some possible delay or manual processing but it was almost instant - under 1 minute, will post again when I make a deposit
sr. member
Activity: 324
Merit: 260
Hi,

I apologize for the deposit delays. Due to a system error, some of the addresses generated are still from the old server, and that means all deposits have to be entered manually (which caused the delays).

Only a small number of users were affected. To prevent this, please change address before you deposit Bitcoin next time.

Thank you for your patience!

My problem is not about the recent incident. I deposited MTGOX REDEEM CODE, but got an internal server error page. CODE was used, NO FUND was added.

Please email us the problematic code, and we will credit your account manually.

。。。。。。

I emailed you FIVE DAYS ago.

Check your email at [email protected] or see http://help.bitcoinica.com/discussions/problems/...
vip
Activity: 490
Merit: 502
Hi,

I apologize for the deposit delays. Due to a system error, some of the addresses generated are still from the old server, and that means all deposits have to be entered manually (which caused the delays).

Only a small number of users were affected. To prevent this, please change address before you deposit Bitcoin next time.

Thank you for your patience!

My problem is not about the recent incident. I deposited MTGOX REDEEM CODE, but got an internal server error page. CODE was used, NO FUND was added.

Please email us the problematic code, and we will credit your account manually.
sr. member
Activity: 324
Merit: 260
Hi,

I apologize for the deposit delays. Due to a system error, some of the addresses generated are still from the old server, and that means all deposits have to be entered manually (which caused the delays).

Only a small number of users were affected. To prevent this, please change address before you deposit Bitcoin next time.

Thank you for your patience!

My problem is not about the recent incident. I deposited MTGOX REDEEM CODE, but got an internal server error page. CODE was used, NO FUND was added.
vip
Activity: 490
Merit: 502
Hi,

I apologize for the deposit delays. Due to a system error, some of the addresses generated are still from the old server, and that means all deposits have to be entered manually (which caused the delays).

Only a small number of users were affected. To prevent this, please change address before you deposit Bitcoin next time.

Thank you for your patience!
hero member
Activity: 522
Merit: 500
Hasta la Bitcoin siempre!
Did you sent the coins to the new bitcoin address or the old one?

I have no problems depositing to and also withdrawing from the new address.
hero member
Activity: 770
Merit: 500
You're fat, because you dont have any pics on FB
3 days have now passed..

no deposit showed up..

 Sad


Hellooooooooooooooooooo?


sr. member
Activity: 324
Merit: 260
As a customer, I hate being ignored. If you cannot solve the problem right now, at least give me a response tell me what is going on.
sr. member
Activity: 324
Merit: 260
Even MTGOX USD deposit is broken. I've just tried to deposit 500 USD MtGox redeem code, but got a server error. My code is gone, no balance appeared in my account. Mr. Zhou, please return me 500 USD + 6.8265 BTC, thanks!

连MTGOX USD充值都坏掉了。我刚在周家网站上充值500美刀的MTGOX充值码,结果遇到服务器错误,码被用掉了,钱没充进去。周先生,请还给我500刀加6.8265币,谢谢!
You should probably contact support about this if you haven't done so already. This forum is not meant for support questions, although notifying the community about this is a good idea of course.

Yes, I did, but got no response after two days.

Now it's been four days. I wonder what Mr. Zhou is doing these days.
hero member
Activity: 770
Merit: 500
You're fat, because you dont have any pics on FB
holy cow!  there is even a longer delay for depositing, I deposited some coins over 24 hours ago..

Jesus... 

Im getting sick of this..
sr. member
Activity: 324
Merit: 260
Even MTGOX USD deposit is broken. I've just tried to deposit 500 USD MtGox redeem code, but got a server error. My code is gone, no balance appeared in my account. Mr. Zhou, please return me 500 USD + 6.8265 BTC, thanks!

连MTGOX USD充值都坏掉了。我刚在周家网站上充值500美刀的MTGOX充值码,结果遇到服务器错误,码被用掉了,钱没充进去。周先生,请还给我500刀加6.8265币,谢谢!
You should probably contact support about this if you haven't done so already. This forum is not meant for support questions, although notifying the community about this is a good idea of course.

Yes, I did, but got no response after two days.
sr. member
Activity: 476
Merit: 250
moOo
Got my coins.

thanks again.

rjk
sr. member
Activity: 448
Merit: 250
1ngldh
Quote


WHAT THE MOTHER FUCK DONT THINK YOU COULD FUCKING TELL PEOPLE ON THE FUCKING DEPOSIT PAGE?

How many people got fucked with this shit?
are we going to get our coins back or even a fucking answer?



We have already changed everyone's deposit address. If you get the address from the deposit page then you're fine.

Otherwise, please send the txid and address to [email protected] and we will process accordingly. We still control the private keys from the old server and we can retrieve the coins for you.
Shouldn't you set up some kind of automatic wallet sweep from any compromised addresses?
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