Topic: Bitlucy withdrawal problem, does this acceptable? - page 4. (Read 5039 times)

I'm pretty sure Bitlucy doesn't have 100,000 euro.

They copied (plagiarized!) the Terms from Betcoin.ag, who's had them since 2015.

Maybe that's all they have

Ah, OK, so give it a month instead of a week.

What I say is that this scam site supposedly giving a week or month for complaints is a joke, because if they cared about the complaints they wouldn't have closed the official thread, which was where people started to complain about the withdrawals not being processed.

And expressing the complaint with the form is another joke because if they wanted to process the withdrawals they would do it, period.

What I say is that Bitlucy is a scam site that is laughing at people, and the way Royse777 is handling it does not convince me.

I don't think you understand what I say. Royse is giving people a week or less to launch a complaint. I think that he/she/bitlucy should be giving users a month to send complaints/claims.

People can tag at anytime, i'm not saying wait a month to tag.

Really?

I couldn't disagree with you more.

Can we call a spade a spade, please?

Bitlucy is a SCAM SITE.

We are not aware that any withdrawal has been processed in all this time since it was launched. Let's see an example of what happens:


And it turns out that we have to put the burden on those who have asked to be paid? That they have to fill in a form when they had to explain their problem before filling it in the official thread that was closed by Royse777 ahead of time?

I'm sorry but Bitlucy is a scam site and for Royse777 to show up now saying that he has processed 4 withdrawals, when they could process them if they wanted to without form or bullshit is not going to make me change my trust.

Bitlucy is a SCAM SITE at the level of 1xCrap and if they want to prove that they are not the burden of proof is not on those who have been scammed.

Sorry if I sound a bit harsh in my reply, yahoo62278, as I think we are basically on the same side but I'm starting to get a bit fed up with the subject already.

Thanks for this detailed report on the casino's terms of use. This was a great effort on your part.
What caught my attention in all of this is that the casino actually represents a set of accumulated problems that no one noticed and there is no room for discussion with the casino staff after the official announcement was closed here on the forum.
It is also clear that the problems related to the withdrawals are only that of the tree that covers the forest. And that this casino does not provide sufficient guarantees to be used effectively.
Perhaps it is not new that scam casinos are launched and this will not stop in the future either, but it is really unfortunate that a trusted member of the forum gets involved in such projects, putting his reputation on the line.

Lots of unfortunate sequence of events. I will post some details I felt I must share with the community being a part of it.

1- Bitlucy has a page that explains how to "make payment" rather than "how to deposit". It can be found here but there is absolutely no page that explains how to withdraw or even a single mention of it. It sounds more like you are making a payment rather than a deposit to the casino.

2- There's a 5% compounding fee on inactive accounts per month, are you also going to compensate users with the same percentage for the inactivity on withdrawals?

3- The maximum total winnings for any player on a single day is 100,000 EURO.

Does that mean you have a max bet adjusted accordingly to this condition? I have seen streamers win millions of dollars on a single slot hit, so do you have a max bet accordingly for in a rare case when a player wins a million dollars, for example, or does he lose out 90% because of this rule?

4- Rule 8.4 says "If we find a suspicious betting pattern upon review of your play, that includes but is not limited to betting with a deposit that was not confirmed at the moment of play, Bitlucy reserves the right to void all bets."

This is very confusing. There are 2 types of mechanisms so far in casinos/sportsbooks

1st - Allow the player to gamble while the deposit is unconfirmed.
2nd - Allow the player to gamble only after the deposit is confirmed.

Now your rule sounds like you are NOT allowed to gamble with the deposit that is unconfirmed but then what's the idea of showing unconfirmed deposits in the balance? Makes zero sense to me. So basically if the player wins you will void the winnings while if the player loses, you will let it be?

5- Rule 8.9 says "We have a wagering requirement of 1.5x for your deposits. This is to prevent money laundering and using us as a mixer. The same wagering requirement applies for any bonus that moves to the main balance after you complete the required wager for it."

So, basically you are asking the player to wager 1.5x again even after unlocking the bonus because it can be used for money laundering? Please explain.

6- Rule 9.6 says "If you win 10 Bitcoin or more, we reserve the right to divide the payout into ten installments, paid with 20 per cent every month for 5 months until the full amount is paid out."

Shows the casino lacks funds because waiting for 5 months is a long time to get my withdrawal, although I appreciate the honesty.

7- Rule 18.5 says "To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100."

So if anything goes wrong, you are only liable to cover losses worth max €100?

Bitlucy disaster should be a lesson and good example for everyone who want to get in business of managing any signature promotional campaign in forum.
This is not the job for everyone, and that is why I appreciate good managers like Hhampuz and others like him that I won't name.
Don't start promoting something if you are going to change rules all the time and if the service website you are promoting is not rock stable.
I only managed some betting competitions in forum but I can't tell you it's not easy as it seems.

I think giving a month would be a reasonable timeframe to make your legitimate complaint, after that I would say that the company gave users plenty of time. Royse may also consider changing the BitLucy title prompting users to fill out form if they have an issue as well as a link to the form in the last post or something.

As I can see, Royse is a co-owner of Bitlucy. It’s very much possible that he doesn’t have access to a lot of things. Maybe casinos official channels are also included on that list. He may not have access to them, just a guess though.
He has a lot to lose here in the forum. So, he must be looking for the best solution. It's sad how the project is managed.

for me, it is very surprising how this problem is managed, especially when it comes from an older and proven member. Google form posted on a couple of forum posts is not the right choice, it seems more like a forced solution to calm the negative story about the casino and manager.
I checked all their other official channels like Twitter, Reddit, and Telegram and nowhere else have I found any mention of solving problematic withdrawals. how will other users who do not use or do not know about this forum solve the issue? Where to complain?

Bitlucy can leave this forum, they still did not have a reputation to protect while Royse has something to lose here.

As a DT1, I'm going to red tag him now, in the hope that it will raise the seriousness of this situation and resolve it.

Royse777 have just posted this since few minutes in the Services subsection:


I really wonder why he chose that section at the same time that he had the option to use the casino's official announcement in the gambling section of the forum. Then what will be the fate of those assessments if Royce insists on ignoring the calls from community after the period he set for accepting complaints has passed?
The most important question is why the casino's official channels are not used to publish the objection or complaints form?

I will make an update sometimes tomorrow.

It's the one who has "already removed the avatar by now".
But I know that he had issues with his web services, hence the fact he has noticed late is imho excusable.

But the reality shows that you've done good PM-ing them. Hence my merit.

I've keep tracking their accounts for few days and if I'm not mistaken, they're active everyday. Since I thought it's already to long, so I think I need to PM them and I know both of them are very rarely visit this board.

Probably it's a different user that I didn't notice.

Hi, I'm the other user.

I never checked the campaign topic (only talked with Royse through PM after he asked if I was interested in joining it) and had no idea this topic existed. I already removed the avatar by now.

Thanks a lot for this information. I was still wearing the avatar. I wasn't tracking this topic for a few days and didn't even notice that the campaign was over.

I am sad to see bitlucy is having problems which wasn't solved.

Most probably they're not active, hence your PM won't do much. Did you check their last login date? It's in their profile.
Also keep in mind that browser caching makes avatars last a little longer even after they're changed.

I had the same question about one highly reputed member today, but I didn't PM him. Some 30 min later I've seen that his avatar is changed.


So while you do have a point, you may be a bit overzealous about it

Aside from Bitlucy still not resolving their issues yet,

I wonder why there's 2 users still wear the Bitlucy avatar until now, even if they consider the long withdrawal problem isn't high likely to scam, it still doesn't make sense since Royse777 had been announce the avatar campaign was closed https://bitcointalksearch.org/topic/m.60373656

That's a free advertisement for Bitlucy, however I will try to PM them and want to know their reason.

I would say that both positions are understandable, those of you who for empathy, Royse777's previous reputation or whatever, do not want to rush to support the flag and those of us who supported the flag to see if they would hurry to resolve things, having removed the flag support if this had happened, which I trust less and less as time goes by.

I've been in contact, and recommended to respond here. Unfortunately, he (she?) didn't.
The lack of communication is something I've seen in other cases, and that's what destroys reputations.

The Flag has been active since it got it's first DT-support. I'm not in a rush to add to that.