Topic: Bitlucy withdrawal problem, does this acceptable? - page 9. (Read 5039 times)

Hey Royse, thanks for posting your explanation about this, but you didn't confirm have you finally become co-partner and marketing director for BitLucy, like you said back in April?

I have to say that I suspect most of the people who are complaining about withdrawals from Bitlucy probably got that early free bonu$ money, and I do recognize some of them for always and only complaining about betting websites.
I didn't use Bitlucy myself so I can't say more about them and withdrawals, but I see their website is in maintenance mode currently.

I wouldn't create this thread if this is the only one solution!

Almost gambling have mandatory KYC and everyone should know they could be asked in the future. It doesn't solve 100% against abusers, but it do reduce some percentage since they need to spent more times and effort to create fake KYC.

You're allowing an user to deposit and then directly withdraw their funds on casino? A casino isn't a mixer and they're combat against AML, the withdrawal issues happen because the manual checking, tightening wager requirements will proving they're high likely a real gambler.

If you're not a regular gambler and not familiar with gambling, you're better off to learn first before talking non sense.

You had the most valid reason at first on why they kept holding withdrawals (despite Royse already mentioned that they kept on imrpoving such system). But then you said the worse suggestions for strict rules. Having abusers can already be solved just with that manual withdrawal checking (since they are not stake that has huge traffic) or just simply don't create abusable promotions. Verification like those are already way too far for the others gamblers. Even I can have KYC and still have multiple accounts. Tightening wager requirements? Are you dumb? You just said that they should be resolving withdrawal issues but then you suggest that they should do things to prevent users to withdraw. I don't really see your general idea on what they should do. Maybe your suggestion is way better than their collective ideas and experience?

I don't think this is correct that you dig those gamblers with their own experiences on other casinos, I understand it's odds when a gambler faced so many problem in other casinos, but the gamblers I mentioned above isn't a trolls who trying to hurt the casino reputation. Based on the list you provided, they're correct with their accusation especially they have provide an evidence.

TheSuspect500 aka CSGO500 team admitted he was wrong, so he pay all the winning with small compensation.

I can't comment to much about this accusations because there's no more explanation about bad bet attempts, it's either mojdragane is an abuser or rollbit wrong suspecting a player.

I understood, but usually an abuser is spread a completely nonsense and trying to hurt someone reputation while the good users sometime didn't do that. Though it's just a personality and we can't use that to trust someone since many people are an professional actor, but since most of the reasons I see regarding this withdrawal problem are because of abusers that taking advantages over your casino e.g. bonus, promotions, features etc. I think it's better for you to make your casino more strict, though you may lose some gamblers, but this can be an option (it's good you have removed the free bet and have a hard requirement of the welcome bonus).

The strict rules what I mean is:
-Ask a verification through his phone number when sign up
-Ask a KYC when you in doubt to prove he's a one person or have other alts.
-Tightening the wager requirements in order to prevent someone withdraw his initial deposit.

Almost two months problem with Bitlucy and they have relaunch site but still not can't solve many people withdrawing trouble, maybe if you can check on this tread many member complaint about their withdrawing.

BitLucy.com 🎰 200% deposit bonus, 🕡 valid for 48 hours!

I don't know why @Royse777 looking other reason like cheater and abuse bonus sign up, why not process with withdrawing after more than one month many member can access to their account.

I didn't understand why he scrapped previous scam accusations of other companies instead of providing a solution to the accusations against his company; it appears more like "yes, we are not the first to delay withdrawals after all others did it in the past," and I hope the right thing is done.

Nothing kills more than being able to deposit but unable to withdraw; a hot wallet should never be left empty.

I read a few pages and found that a few of them attempted to withdraw their initial deposit without placing a single bet; the cases are too numerous to read; I hope they resolve these issues soon; I opened an account with this company but have yet to use it; their football market options are quite interesting.

What has already been said, and where? I was simply responding to the question with information that was publicly available. Royse777 has my full respect for the work he does, and this was not intended to belittle him in any way. However, if you find this particular piece of information unnecessary in this thread, feel free to report my post to a moderator, and/or fuck off. This is a free world!

Casinos do get challenges, and withdrawal issue is one of the challenges Bitlucy is facing today. Luckily i happened to be among the "Member" rank who took part in Bitlucy's first campaign, and it was indeed a smooth experience till it was placed on pause due to it's massive abuse by users, and we got paid off with a deposit in our Bitlucy wallets, i made some withdrawal but it wasn't successful and Royse777 had to pay us manually through our bitcoin wallents. So what am i trying to say. I think Sir Royse777 is still working on trying to fish spammers from real investor, because i think Royse777 still got a good reputation on this forum which he wont want to compromise with.

I don't see the necessity of your post... doesn't even adds up any help to the issue and was already said by the others.

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Nevertheless, issues indicated by the OP are already silenced and settled. I don't see any problems with having a withdrawal taken and assured manually especially for a newly made website that is being built from scratch. You cannot just create a whole big ass gambling platform then release it and expect no issues, regardless of how big your system is, issues will still arise. Baby steps are the ones they are making. All of the gambling platforms we have in this forum as of the moment also had their issues back in the day. And so how they start their withdrawals. Payment system in crypto isn't also that well way back from 2013-2017, notably to new crypto gambling websites.

Also, I don't see the patience nor the knowledge of those gamblers that expects a new gambling website (only published in about 3 months and had to change providers and devs) to be as good as Stake, Roobet, etc. I'd rather not accept if one week they haven't had any online supports. Speaking of supports, man do you think supports are the owners? I don't see how a support can settle an issue specially about withdrawal. Do you think their supports can give you money without the permission of the CEO or any admins? Tighten your nuts and bolts, they are loosing..

I think this pretty much explains:


Also, according to this post, he has been working with the BitLucy team for over a year.

Actually i seen Royse777 as a campaign manager not really part of them. And secondly, concerning the announcement. I feel like he wants to obtain a vital information before updating or dispensing information on his own way of understanding and what he scooped out from the organisers of Bitlucy, i believe from my perspective, it has not gotten to extent of raising much alarm, whatever that many happened to bitlucy, it's from their team.

I just want to be clear that I'm holding back judgement on this issue for now, but...


This is looking like the beginning of a lot of excuses to come.  If you're the marketing manager I suggest you refrain from attacking those who've made claims against your organization, and focus on the facts of the issues reported as they pertain to your organization.  It'll come off way more professional and a lot less scammy.

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I won't have time to go through these one by one until later, but are any of the held withdrawal requests merely attempting to withdraw their initial deposit?

@Solosanz thanks for bringing this here. Someone pointed this thread to me or honestly speaking I would miss it. I even hadn't logged in here from last few days. Waking up with work and going to sleep straight way from the desk. This is how my days are now.

You have asked many questions to discuss I guess. I would rather skip them and let you all to address and continue. I am going with important parts that I need to address here. After all it's that it matters.

Before I start let me clear it that I still have not checked all details with the team, everything I am writing from my memory and experience. I will go through possible all users details (you mentioned above, taking their usernames and email address) and individually address them later. It's even better if anyone offer me help to find the usernames (posted publicly) and give me a list in my PM. It's not possible for me to check every posts from the ANN and anywhere in different board. Thanks in advance.

(This could be messy to read but still, I hope you all manage)
https://bitcointalksearch.org/user/rokuen-2795942
rokuen

Problem with btc365: https://bitcointalksearch.org/topic/m.60232267
Seems problem with bitDice: https://bitcointalksearch.org/topic/m.59695528
Problem with BK8: https://bitcointalksearch.org/topic/m.59398922
BetFury: https://bitcointalksearch.org/topic/m.58592342
=========
https://bitcointalksearch.org/user/betesports-2790812
Betesports
Problem with Csgo500: https://bitcointalksearch.org/topic/m.59996016
Problem with Egb.com https://bitcointalksearch.org/topic/m.58962655
==========
https://bitcointalksearch.org/user/pinger651-3372048
pinger651
AceDBets.io https://bitcointalksearch.org/topic/m.59986396
BETOP.GG https://bitcointalksearch.org/topic/m.58388611
================
https://bitcointalksearch.org/user/mojdragane-3465496
mojdragane
AceDBets.io https://bitcointalksearch.org/topic/m.60204468
Rollbit.com https://bitcointalksearch.org/topic/m.60189824
Roobet.com https://bitcointalksearch.org/topic/m.59859803
===========

I am not judging their cases (whatever it is) with Bitlucy with above but it seems these users always had issues with casinos. It seems eventually they fall into problem with casinos. With Bitlucy may be this is just a continuation. I have only skimmed the first pages of their post history. It was just a quick one.

Anyway,

https://bitcointalksearch.org/user/endingo-2880706
endingo
Bitlucy username: Cekniki (Since I found the username, I will check his case with the department)

https://bitcointalksearch.org/user/davidr22-3479006
davidr_22
Please provide your username.

https://bitcointalksearch.org/user/leytonlufc-3482774
leytonlufc
Please provide your username.

With pinger651 we settle with him that we will give his deposit back, but not sure if we have already done it yet. I will bring info.

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I would request anyone who had issue with bitlucy, let me know. First post the issue in the ANN thread and then fill up the form (The spreadsheet will be private so please don't worry about personal information. I need to know your problem and if this is valid, you will get solution).
https://forms.gle/ra1Uk5xVhJmfq9kR8
The form will be closed after 17th.
Please make one entry for one user, make my life easier.

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Insight,
I know there are many cases popped up here in the ANN thread but as per my knowledge most of them are just fake cases, some are trolls and most of them are abusers who are giving their best to get back abused money, I am confident in this statement.

These are some tactics that I have learned from them so far.
- You give them no deposit bonus, they will create multiple accounts, in some cases 10 to 100s or even more. They will then exploit the system and make huge amount of money before requesting an withdrawal.
- You ask them to deposit some small amount of money so that you can at-least filter the free abusers and narrow your list to only depositors thinking they are legit (before doing other investigation). They will deposit in one account and then send peer to peer transfer in the system to the account they deposited. So that they can withdraw money from that deposited account.
- You ask them to give the transaction ID of the deposit they made, they will come with random transaction iD and will claim it their deposit.

These are some key strategies we are able to see but there could be many more tactics, logic they use just to justify their abuse so that we allow them their withdrawals. If we still don't allow then in some cases they come and wants to blackmail us.

Let me give you an example that happened not long ago but just yesterday. Even I had to chat with the guy in the support.
https://paste.ee/p/CeIpi
It worth reading it from line 196, that's when I had to enter.

In summary, the simple thing he could do is to give a tx ID that matches the data we have. We would credit him his money but instead he went and started threatening and blackmailing the entire casino.

He didn't stop there. He came to my official telegram, the previous support managers telegram, CEO's telegram, my bounty group and everywhere. The chat he had with me: https://imgur.com/a/pmz7zKS
Whatever he has done is only possible for a person who wants to hit you hard, like very badly

So this is just only one example of internal cases of many we deal every day. Only the one who are handling it knows how painful it is to deal with the bad actors.
By the way, with our old system, in one day we had like 13k or 20k registration (speaking from my memory) and all happened because we had only $7 no deposit bonus. We had to close it though.

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PS: I am not saying it's true for all cases that pops up in the ANN threads, scam accusations and reputation boards:
When someone takes unfair advantages and when they get caught, when they fail then their only weapon is to hit your reputation.
When good users are getting paid in a casino they do not care much and come to public to post about it all the time.

Not all provide an evidence, but I'm sure high likely those aren't fake story because some of the complaints providing his username account or proof of chat. There are many more users who complaints about withdrawal issue, but I didn't add in the thread since it's more like personal hating rather than solving their issue. Most of the case will be solved on the PM since Royse777 ask them to contact him, when he already active in this forum and read this thread, he can answer this question.

yes, all systems should be done automatically. no need to wait to be processed manually. it's certainly not fun.
but I also had time to register on this site. just to try out the bonuses offered to Bitcointalk members. how to claim is also manual. previously via PM Royse777, but after that, we can chat with support to get bonus credits in our account.
from that experience, most likely some features are still handled manually. and of course, it will take quite a long time if the queue is a lot.

From some of the cases you mentioned, did the members whose withdrawals were withheld by the platform provide any evidence? like deposit or win? Or is it just a story that they are dealing with a new gambling site?

There's no clear announcement from him, but he do mentioned like he already become a part of Bitlucy since he using a word we in his post.



They do have it, but the account only active for a week Bitlucy

Perhaps, honestly my main intention is having a discussion on how many users look into this case because it's not good how the thread only discuss about withdrawal problem and the site aren't fully worked. It's okay to have a problem because we can't deny there must be a single user who face an issue while most of users aren't, but after reading on the thread, the discussion isn't healthy and this is the reason why I create this thread.

Are you saying Royse777 is a part owner of BitLucy? I thought he was only a campaign manager for them, but I do find it odd that they do not have an official account that i'm aware of.

Also odd that royse hasn't been online for a week. Maybe he is on vacation? Send him a pm regarding this thread. He may pop online and try to answer some of your concerns.

BitLucy.com 🎰 200% deposit bonus, 🕡 valid for 48 hours! this new casino was posted by Royse777 who're known as good and experienced campaign manager, this bring a good appearance since many users think when the ANN posted with known user, it wouldn't scam and would have be great service. This casino started with giving away 7 free bet to 777 users with some requirements e.g. played in pragmatic play provider with 30x wagering requirements, all went good until Royse777 said many users want to abuse his bonus and in the end he stopped the free bet.

But during the thread started until right now, many users keep complaining about their withdrawals are always pending and the live support doesn't help anything, all they do are only to promise and keep convincing the victim to wait more longer. It will be different if they complaining into this thread, where Royse777 handled it ASAP, though the recent accusations still not solved because he's inactive since June 05, 2022.

This is the summarize of valid accusations against Bitlucy based on my own research, I have ignored some accusations including a troll :
1. rokuen's got rejected his withdrawal after waiting for 15 hours, the reason is upgrading withdrawal system
2. Betesports's waiting his withdrawal for 5 days, the support promise to pay him after few hours
3. endigo's can't withdraw his $600
4. pinger651's won 1000 Euro and got cancelled due to broke their rules, his funds convert back to his beginning deposit, he waiting the withdrawal for 7 days
5. mojdragane's waiting for 8 days to withdraw $700
6. davidr_22's waiting for 3 weeks to withdraw $1000
7. leytonlufc's waiting for 2 day while the support promise to pay him after 24 hours

I don't know the specific what does Royse777 position on Bitlucy, but he seems to be have a good impact behind this casino. Honestly looking how his performance and solving the issue, especially handling many abusers and trolls wouldn't be easy. He told this casino was created from the scratch and every day he keep learning how to manage his casino to become better. But the question is, how long we need to wait until this withdrawal problem is completely solved? it's already around a month and a half.

I know if the gambler who contacted Royse777 the problem will be solved ASAP, but does all the withdrawal must be proceed manually? the gambler must be feel frustrated to wait his withdrawal each day by day. I think everyone ever face this problem either on casino or exchange, I believe you guys know how it feels when the money still not arrived on your wallet while you're in needed with your money.

I see the Bitlucy campaign already stopped, but the avatar campaign still continued and there's a user remove his avatar. I think every participants of the avatar campaign should look into this thread.

No hard feeling and offense to Royse777, but this kind problem should be solved otherwise your reputation might be ruined if this project fall and take this as a friendly advice.