I just had a talk with one of their customer services rep via live chat and apparently the CEO joined in on our talk as well judging by the tag next to their name. I expressed some concern for the way withdrawals have been handled so far and asked if they processed their player's withdrawals yesterday at 20:00 CET as announced earlier. They said they did.
I asked them to submit some proof or a status update in this thread or in their gambling ANN that shows that withdrawals are being processed and they promised to do that at the end of the day. Probably after 20:00 CET. After the status update, we can follow the comments of players to see if their withdrawals have been sent or if there are still negative comments from their users about non-processed transactions.
Topic: Bitlucy withdrawal problem, does this acceptable? - page 8. (Read 4939 times)
Royse777 hasn't logged in for the past two days and so far there is no news of withdrawn funds reaching the players. I have had a look at the thread and I will bring this quote:
I doesn't look good. Even if this is resolved, it seems to me that the site's reputation will be tarnished.
I doesn't look good. Even if this is resolved, it seems to me that the site's reputation will be tarnished.
The main problem from my point of view with this site is that it is supported by a trusted member on the forum, and therefore the suspicion that it is a scammer or that it provides services that do not live up to the expectations of users, especially members who trust this trusted member, is always overlooked.
I don't think this casino would have the patience of the group if it was launched by an unknown group. In any case, we don't know anyone from his team except Royse777.
I support in large part the evaluation he received from Direwolf for the sole reason that deposits are not supposed to be accepted as long as the casino cannot fulfill its commitments regarding withdrawals .
I don't think this casino would have the patience of the group if it was launched by an unknown group. In any case, we don't know anyone from his team except Royse777.
I support in large part the evaluation he received from Direwolf for the sole reason that deposits are not supposed to be accepted as long as the casino cannot fulfill its commitments regarding withdrawals .
... and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
I've just checked and it's not down.
I know:
he announces that the site is back on line, but...
That's exactly my issue with this situation. Let me explain: When the site was down there was no point in tagging Royse777. There was no risk of them taking more deposits which would later become unavailable withdrawals. The fact that the site came back up, and Royse777 continues to promote it, while clients weren't allowed to withdraw puts BitLucy's scam level in 1xBit territory. That's why I feel it's justified to leave that tag. It seems like the site has no issue accepting deposits, but until they are issuing withdrawal requests I don't think anyone should make a deposit. That's my justification for the red-tag.
And to yahoo62278's point, specifically:
Any actions like a negative can be edited or removed once issues are corrected and the website is working properly.
I've never been the type to etch my reviews in stone. If things start working normally and everyone gets their withdrawals as expected my tag will be removed.
I'm going to follow Rikafip and SFR10 on this and I'm removing the avatar and text, it makes no sense for me neither to advertise nor to get paid for advertising something that does work 100%, bitlucy needs to fix the issues, needs to fix whatever is wrong with customer support and their one engine and then start a promotional campaign and an advertising one.
Thank you for posting here. So far I know of BlackHatCoiner, Stompix, Rikafip, and SFR10 as members who voluntarily chose to stop promoting BitLucy. Rather than punish those who haven't acted I think it's important to recognize those who do.
The website seems to be online, so that would mean that you can start processing your player's withdrawals with no further delays. According to the recent updates by Royse777, the next manual withdrawal is scheduled for 20:00 CET. In about 3 hours from now. I will keep an eye on the Bitlucy ANN thread and this reputation thread and remove my avatar and personal text if it doesn't look like anything is moving in the right direction after 20:00 CET. There really should be no excuses more and bring one site down to start another and ask players to keep resending their withdrawal requests.
This does not give anyone clear indication of when they'll be allowed to withdraw their money. I believe that until people are able to withdraw their funds, it is unsafe to use this casino. Yet Royse777 continues to promote it and has demonstrated little concern for those waiting for a withdrawal.
Sorry, but I don't consider this to be enough reason to give someone a negative feedback so early.I think Bitlucy website is fairly new website and several times I checked it was in not working or it was in maintenance mode.
Everyone was well aware of this, they accepted the risk and they could expect issues with placing bets and with withdrawals.
Don't forget that many people are promoting same casino with avatars as well.
It's still strange how the entire forum came out for Lightlord, who was sick and failed to pay participants for 8 weeks, and yet nobody has given any honest opinion, negative or positive, since this thread was created; he must be powerful to have everyone on silent mode while something unusual is happening on his company's website.
Not many people rushed to give Lightlord negative feedback, and I was first to say to give a guy a break if he was really sick, even if some people never trusted him about that.In case of Royse777 I am asking for patience and let's wait until we can see some clear answers from him.
I asked him a question in my last post of this topic, and he didn't reply so far, so I will send him PM and ask for clarification.
Any actions like a negative can be edited or removed once issues are corrected and the website is working properly.
I'm going to follow Rikafip and SFR10 on this and I'm removing the avatar and text, it makes no sense for me neither to advertise nor to get paid for advertising something that doesn't work 100%, bitlucy needs to fix the issues, needs to fix whatever is wrong with customer support and their game engine and then start a promotional campaign and an advertising one.
Fixed typo.
Fixed typo.
I just finished reading all the comments and concluded that receiving payments [regardless of the first two being late] is not fair while some users have issues with the platform in question [they might only be a few, but still], so I also removed my personal text and avatar!
- For what it's worth, I have nothing against you @Royse777 [thank you for everything].
- For what it's worth, I have nothing against you @Royse777 [thank you for everything].
Lightlord received his first red tag less than 24 hours after the thread was created, while he was in a coma and unable to defend himself, and people were busy passing judgment even before he responded to the thread- he fixed his mess, but his tag was never removed.
What you forgot to mention is that lightlord had a long history of lack of communication and delayed payments, its not like it was the first time he delayed payments and instantly got the negative feedback like you presented it here. People would probably be more vocal if it was the same situation with Royse777 and businesses he promoted had similar issues before. As far as I know that hasn't been the case and that's why majority of members are willing to give him benefit of the doubt and some time to sort it out before tagging. With that being said, situation with Bitlucy doesn't look good at the moment so I am removing my avatar&personal text.
Don't forget that many people are promoting same casino with avatars as well.
Make matters worse, if they are promoting a casino that is having withdrawal issues but is still accepting deposits - every promotion should be paused until they are able to run smoothly again.In a perfect world that would be the way things would work. These expectations can easily slip down the slope to become demands (at least by some.) People are getting paid and I wouldn't expect too many to volunteer to pause their paycheck.
This is how the normal world operates, BlackHatCoiner took a bold step!!
I'm temporarily removing my avatar and personal text. At least until I see some activity.
It's still strange how the entire forum came out for Lightlord...
That's simply not true. I created the thread:
In less than 24 hours, It had more than 15 replies. (At least, people gave their honest opinion) You were one of the victims, and you know how it feels to work and not be paid, despite the fact that it is the opposite of someone who deposits, plays a game, and is unable to withdraw! People are losing patience out there because there have been so many casinos on the forum that have delayed withdrawals to the point where it has become a problem.
Lightlord received his first red tag less than 24 hours after the thread was created, while he was in a coma and unable to defend himself, and people were busy passing judgment even before he responded to the thread- he fixed his mess, but his tag was never removed.
As far as I know, there are 4 of us in DT that we keep the red tag. And the one who did not hesitate for 24 hours was The Pharmacist, as I explained aobve. That again verified my answer to dkbit98
It's still strange how the entire forum came out for Lightlord...
That's simply not true. I created the thread:
Do you think Lightlord behavior is acceptable?
And I can tell you that he was treated rather leniently by the community at large because of his previous reputation. However, The Pharmacist did not hesitate for a second to tag him because he had already done so in the past for the same reasons, switching to neutral afterwards. Then some other members thought the same but in general there was debate on the subject so saying that the whole forum came out for him is false.
Not many people rushed to give Lightlord negative feedback, and I was first to say to give a guy a break if he was really sick, even if some people never trusted him about that.
That's true
In case of Royse777 I am asking for patience and let's wait until we can see some clear answers from him.
I also agree to have a little patience, because also in this case, unlike Lightlord's, as far as I know with Royse777 there have been no previous problems with withdrawals in casinos in which she has been involved in the past.
Lightlord received his first red tag less than 24 hours after the thread was created, while he was in a coma and unable to defend himself, and people were busy passing judgment even before he responded to the thread- he fixed his mess, but his tag was never removed.
Look, if you want to open a thread in defense of Lightlord I will answer you there, since what you are questioning is more than explained already.
As far as I know, there are 4 of us in DT that we keep the red tag. And the one who did not hesitate for 24 hours was The Pharmacist, as I explained aobve.
Going back to the point of the thread:
... and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
I've just checked and it's not down.
Don't forget that many people are promoting same casino with avatars as well.
Make matters worse, if they are promoting a casino that is having withdrawal issues but is still accepting deposits - every promotion should be paused until they are able to run smoothly again.In a perfect world that would be the way things would work. These expectations can easily slip down the slope to become demands (at least by some.) People are getting paid and I wouldn't expect too many to volunteer to pause their paycheck. For these reasons I'm not a fan of tagging folks just for promoting a suspected scam. Especially in this case; until a week ago this looked good to go since it was promoted by a reputable manager, launched signature and avatar campaigns, had a cool looking website.
Besides, if this goes really wrong they'll just not pay their avatar campaign participants, and that will sort things out on its own.
Don't forget that many people are promoting same casino with avatars as well.
Make matters worse, if they are promoting a casino that is having withdrawal issues but is still accepting deposits - every promotion should be paused until they are able to run smoothly again.It's still strange how the entire forum came out for Lightlord, who was sick and failed to pay participants for 8 weeks, and yet nobody has given any honest opinion, negative or positive, since this thread was created; he must be powerful to have everyone on silent mode while something unusual is happening on his company's website.
Not many people rushed to give Lightlord negative feedback, and I was first to say to give a guy a break if he was really sick, even if some people never trusted him about that.In case of Royse777 I am asking for patience and let's wait until we can see some clear answers from him.
I asked him a question in my last post of this topic, and he didn't reply so far, so I will send him PM and ask for clarification.
His first response, in my opinion, was not good. He's a trustworthy member who should bear responsibility for any mishaps his company causes to her customers.I asked him a question in my last post of this topic, and he didn't reply so far, so I will send him PM and ask for clarification.
I just hope everyone gets paid and all drama goes away sol!! It is crazy!
Sorry, but I don't consider this to be enough reason to give someone a negative feedback so early.
If the question was only about timing then I would agree with you, but it's not. It's about actively promoting the site, attracting new clients (and deposits) while the current clientele are unable to withdraw. How much time would be appropriate for this to continue?
If we are to discuss timing and whether it's too early or not; it's fair to point out this isn't an overnight glitch. This has been an issue for over a week now. Technical difficulties aside, they could have issued those withdrawals manually in that time.
This does not give anyone clear indication of when they'll be allowed to withdraw their money. I believe that until people are able to withdraw their funds, it is unsafe to use this casino. Yet Royse777 continues to promote it and has demonstrated little concern for those waiting for a withdrawal.
Sorry, but I don't consider this to be enough reason to give someone a negative feedback so early.I think Bitlucy website is fairly new website and several times I checked it was in not working or it was in maintenance mode.
Everyone was well aware of this, they accepted the risk and they could expect issues with placing bets and with withdrawals.
Don't forget that many people are promoting same casino with avatars as well.
It's still strange how the entire forum came out for Lightlord, who was sick and failed to pay participants for 8 weeks, and yet nobody has given any honest opinion, negative or positive, since this thread was created; he must be powerful to have everyone on silent mode while something unusual is happening on his company's website.
Not many people rushed to give Lightlord negative feedback, and I was first to say to give a guy a break if he was really sick, even if some people never trusted him about that.In case of Royse777 I am asking for patience and let's wait until we can see some clear answers from him.
I asked him a question in my last post of this topic, and he didn't reply so far, so I will send him PM and ask for clarification.
It's been three days since Royse777 made that excuse-filled post that offered no solution, no accountability, and no responsibility for this situation. Given Royse777's popularity and his services I can understand why a lot of you are reluctant to criticize him, especially those of you who've helped promote his services in the past.
But, this is not looking good. The clients of that casino are still waiting for their withdrawals, and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
But, this is not looking good. The clients of that casino are still waiting for their withdrawals, and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
It's still strange how the entire forum came out for Lightlord, who was sick and failed to pay participants for 8 weeks, and yet nobody has given any honest opinion, negative or positive, since this thread was created; he must be powerful to have everyone on silent mode while something unusual is happening on his company's website. The casino is only a few months old and they are already acting bankrupt; they also struggled to pay sig participants, causing it to be paused.
They don't even still to their own rules!!
Quote from: Bitlucy
Developing an easy platform to deposit, play and withdraw with crypto - how and when you want.
I'm sorry to be the one who has to do this, but I can't stand by in good conscience and let this continue. I know this will be an unpopular move, but I also know it's the right thing to do.
Royse777 is acting as the representative of the new casino BitLucy, as has been demonstrated by his actions and suggested by his posts quoted in this thread. He started the official BitLucy thread in the gambling board, and just made a post to address the site being down for the last 24 hours, and users denied withdrawals for the last week. In that post he announces that the site is back on line, but to those who've been waiting for their withdrawals he offers this tidbit:
This does not give anyone clear indication of when they'll be allowed to withdraw their money. I believe that until people are able to withdraw their funds, it is unsafe to use this casino. Yet Royse777 continues to promote it and has demonstrated little concern for those waiting for a withdrawal.
This post will serve as a reference to the tag until the issues with withdrawals are resolved.
Royse777 is acting as the representative of the new casino BitLucy, as has been demonstrated by his actions and suggested by his posts quoted in this thread. He started the official BitLucy thread in the gambling board, and just made a post to address the site being down for the last 24 hours, and users denied withdrawals for the last week. In that post he announces that the site is back on line, but to those who've been waiting for their withdrawals he offers this tidbit:
Those who had withdrawal problems and were complaining, please request withdrawal again. Wait for the withdrawals to be processed if it does not process in the given time then please fill out this form.
This does not give anyone clear indication of when they'll be allowed to withdraw their money. I believe that until people are able to withdraw their funds, it is unsafe to use this casino. Yet Royse777 continues to promote it and has demonstrated little concern for those waiting for a withdrawal.
This post will serve as a reference to the tag until the issues with withdrawals are resolved.
~snip~
I have received your request through the form. There are one more too. Please read update here just posted. I would request you to request a new withdrawal since we had to cancel all past request while we had withdrawal system updated. They should process it in the given time.Thanks for filling up the spreadsheet, I will follow back with the spreadsheet after 24 hours from now and will check your status.
Sorry for the inconvenience that happened.
It's been three days since Royse777 made that excuse-filled post that offered no solution, no accountability, and no responsibility for this situation. Given Royse777's popularity and his services I can understand why a lot of you are reluctant to criticize him, especially those of you who've helped promote his services in the past.
But, this is not looking good. The clients of that casino are still waiting for their withdrawals, and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
But, this is not looking good. The clients of that casino are still waiting for their withdrawals, and the bitlucy website has been down for over 24 hours. Maybe it's too early to call it an exit scam. Or is it?
I know there are many cases popped up here in the ANN thread but as per my knowledge most of them are just fake cases, some are trolls and most of them are abusers who are giving their best to get back abused money, I am confident in this statement.
These are some tactics that I have learned from them so far.
- You give them no deposit bonus, they will create multiple accounts, in some cases 10 to 100s or even more. They will then exploit the system and make huge amount of money before requesting an withdrawal.
- You ask them to deposit some small amount of money so that you can at-least filter the free abusers and narrow your list to only depositors thinking they are legit (before doing other investigation). They will deposit in one account and then send peer to peer transfer in the system to the account they deposited. So that they can withdraw money from that deposited account.
- You ask them to give the transaction ID of the deposit they made, they will come with random transaction iD and will claim it their deposit.
These are some tactics that I have learned from them so far.
- You give them no deposit bonus, they will create multiple accounts, in some cases 10 to 100s or even more. They will then exploit the system and make huge amount of money before requesting an withdrawal.
- You ask them to deposit some small amount of money so that you can at-least filter the free abusers and narrow your list to only depositors thinking they are legit (before doing other investigation). They will deposit in one account and then send peer to peer transfer in the system to the account they deposited. So that they can withdraw money from that deposited account.
- You ask them to give the transaction ID of the deposit they made, they will come with random transaction iD and will claim it their deposit.
I have filled in your form, however i have little faith it will make a difference given my experience with BitLucy so far.
- I never took a no deposit bonus from BitLucy, i have one account & noone ever asked for my txid.
- I made my account, deposited money twice last tuesday and then made a withdrawal. I waited 24 hours.
- I asked your live support how long my withdrawal would take on wednesday. They said less than 24 hours.
- I asked your live support where my withdrawal was on thursday. They said 24 hours.
- I asked your live support where my withdrawal was on friday. Telling them i would post my experience on here if they continued to give false information. They told me it would be done the same day.
- I asked your live support where my withdrawal was on Saturday. They said wait 24 hours. It was at this point i told your support that I'd be posting my experience on here. At which point 'BitLucy' took over the conversation and assured me that my withdrawal would absolutely be processed the same day and they would email me as soon as it was complete.
- I check on Sunday and of course no money has been sent and the whole site has been taken down again.
And you're saying its me/other players that are the fraud?
I cant speak on behalf of the other complainers. But as was pointed out above, its ridiculous to dismiss their allegations on the basis that they had an issue with other casinos as well. Plenty of these issues where solved in the players favor, or involved scam casinos.
I have no issues with anywhere else stake, fortunejack, bustabit are all exemplary casinos which i use all the time. There is no excuse for the continued lies your support team are giving about payouts, which simply aren't being processed.
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