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Topic: Bitmain to release S17E 64TH - page 4. (Read 4433 times)

member
Activity: 81
Merit: 43
November 14, 2019, 03:56:10 PM
Got my first s17E in my hands today.
It’s arrived it’s bigger that the s17pros slightly quieter haven’t observed it too much had to pop out to work
7 min avg was only 63th but I’m sure it will climb up and end up around 64 !
Temps also look good but I do have it by the window and I live in Canada currently -8C

Edit
Been around 9 hours machine is 63.85Th Avg
temps are 61 59 60 pcb and chip 68 69 67
Fans are 2880 2880 3720 3720
Frequency is 436 417 435 errors 0.0000%
Firmware is from Nov 2 2019
Psu is definitely hotter than the s17 pros
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
November 14, 2019, 08:27:23 AM
I have 1 coupon  for 368  buying yet 1 more s17 pro looks tempting.  1599-368 = 1231 + 120 to ship =1351  and maybe no trump tax.  With paypal six months no interest.

I talked with frodocooper about a special thread on the bitmain coupon/refund situation it is a very unusual deal they are doing so I will be able to create this thread in hardware as a one time exception .  i.e. we do not want it to get lost in service discussion. As the thread may help out more then 1 or 2 or even 10 forum members. To get their fair refund/credits/coupons.

Edit I used my 368 coupon and purchased 1 more s17pro.  Cost was  1350 with shipping after coupon. If I get another Malaysia unit I will be at 40 for tax about 1390 usd for a unit that sold for over 3000 less then a month ago.  Yeah  I got caught up on 2 s17pro's and paid 4900 + 1200 = 6100 for 2 pieces.

But  with trump tax not applied due to  Malaysia builds  the next 2 cost  1550 and 1350 = 2900 for 2 pieces.

so with cost averaging 4 for 9000 = 2250 a piece.
full member
Activity: 392
Merit: 159
November 14, 2019, 08:26:55 AM
Quote
I cannot wait to hear the answer to this... I really expect them to be hypocrites and claim that they will do it at current BTC value, as that will save them BTC.

I somehow agree with Stryfe, but to be honest I am happy am getting something back.

Also, if they would refund you at BTC current value ($8601.54) you would get 0.01767242, the difference with yours (0.01822347) would be 0.00055106 BTC.

That is the amount that 2x s9j can generate in a whole day not including any expenses.

Now, since, the s9 era is/has drawn to an end this amount is what you can generate in half a day with a T17+ (64th) it does not seem that much of big deal.
I would prefer them to be fair and stick to the price of the time of purchase, as it would be fair, no matter if this would involve to pay more or less and have this clearly written in their conditions. At least for the next time if not now  Cool

As for their guerilla marketing approach, I do not agree as well, but still, find them a bit better than others.
Maybe they will change in the future?  Grin
hero member
Activity: 544
Merit: 589
November 14, 2019, 06:51:03 AM
Also S17 Pro - 53 TH/s has been lowered from 1999$ to 1599$ so make of that what you wish, but I think new miners are on the way.

20%, that's another big drop. Another round of coupons on the way?

As for "new miners on the way", that seems about right. Drop the price to sell out all stock, then release something more efficient at the same $/TH. Then send out coupons to all the people they just screwed to entice them to throw more $ at them... hard to get out of the cycle once they drag you in.

5nm is still a long way off (probably post-halving), but I could see them releasing a final optimization of the 7nm to get a few % better efficiency to ride out the time until the halving and 5nm.
sr. member
Activity: 604
Merit: 416
November 14, 2019, 05:40:21 AM
Bitmain has yet again lowered the prices of almost all if not all units. I noticed they added back T17e and T17+ as well. However, S17+ has been pulled from shop as it is probably sold out.

T17+ price looks really attractive.

Also S17 Pro - 53 TH/s has been lowered from 1999$ to 1599$ so make of that what you wish, but I think new miners are on the way.

Current prices before shipping:

Antminer S17 Pro - 53 TH/s - 1599$ (7 day shipping)
Antminer T17 - 42 TH/s -1003$ (7 day shipping)
Antminer T17 - 42 TH/s- 898$ (shipping in January)
Antminer T17+ 64 TH/s - 1368$ (shipping in January)
Antminer T17e - 50 TH/s - 1068$ (shipping in January)
Antminer S17e - 60 TH/s - 1508$ (shipping in end of December)
Antminer S9k - 14 TH/s - 138$ (7 day shipping)
Antminer S9SE - 16TH/s - 430$ (7 day shipping)
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
November 13, 2019, 11:57:50 PM
at least you got a reply - I asked about my refund/credit almost 4 days ago now...

this why i am thinking of a thread for refunds/credits/coupons.
legendary
Activity: 2338
Merit: 2541
EIN: 82-3893490
November 13, 2019, 11:44:19 PM
...

at least you got a reply - I asked about my refund/credit almost 4 days ago now.


also --- Now that Bitmain owes me a refund of 152.01 or 0.01822347 BTC based on the value of BTC at the time of purchase, 8341.44. Or because BTC is worth more and Bitmain owes me (instead of me owing them) is Bitmain going to claim that the refund will be processed at current BTC value?

basically meaning they will give me less BTC??

While that would be the fair answer overall - it would not be fair since they did not afford me that luxury when I was paying for my miner, BTC was near 9500 and they made me pay BTC amounts based on the 8300 value above because that was the value at the time I placed my order.

I cannot wait to hear the answer to this... I really expect them to be hypocrites and claim that they will do it at current BTC value, as that will save them BTC.
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
November 13, 2019, 11:13:40 PM
Okay I finally got a reply about my order for 2x  s9k's  I am owed $114 and have been promised a refund in BTC.
So for the record a redacted version of the email is below.

Quote
Re: [Bitmain] Re: my credit for order number
Nov 13 at 11:05 PM

PHILIP A######
To: Bitmain
Cc: Philip A######

On Wednesday, November 13, 2019, 10:55:16 PM EST, Carol (Bitmain) wrote:

My reply > My BTC address is :

146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

https : // www . blockchain . com/en/btc/address/146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

Please send 114 usd in btc to that address.

Thank you,

Philip A######

aka philipma1957 of bitcointalk.org

##- Please type your reply above this line -##

Your request (#5#####) has been updated. To add additional comments, reply to this email or click the link below:
https : // support . bitmain . com/hc/requests/5#####

Carol (Bitmain)
Nov 14, 11:55 CST

Hello philipma1957,

Thanks for your consultation!

Yes, there is credit of 114USD in your order ID 00120190########.
According to our policy, the refund should be processed via BTC since you paid the order via BTC.
Please kindly provide a valid BTC wallet address used for refund and 114USD will be transferred to BTC according to the real time excahnge rate when our finance team doing the refund.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

We appreciate your feedback: https : // www . surveymonkey . com/r/bitmainsurvey
Kindly beware of phishing scams and always verify the domain name. Product sales and payments are handled exclusively via our official website (www.bitmain.com). Bitmain does not solicit payments via any other websites or channels. Please see blog. bitmain . com/en/tag/scam.
** "Solved" means we replied - we may still be working on your issue.

I will post on this once a week

@ frodocooper  I would like a suggestion or input from you as to how to create a thread  to help get refunds for people on these new policies from bitmain. I would not have tried on my $114 refund if not for others posting here.  I also have  a much larger one due for about 865 I kind of want to make a thread for others like me.  Maybe a sticky or something.  Fell free to  pm  your ideas on this.

Phil
legendary
Activity: 2338
Merit: 2541
EIN: 82-3893490
November 13, 2019, 09:32:42 PM
The only thing that is worrying me about the refund of these credits is what price will they take into account.
Will they take the price when I asked for refund (yesterday- 8750$), will they take the price of order (2019.09.09.-10256$)- I HOPE NOT, or will they take the price when they actually refund (which can be any day they choose).

my guess is they do whatever nets them more - when I did an order to try their 50% up front and 50% later (I paid only a few weeks after the first payment) the first half was when bitcoin was worth 8341.43 - when I made the second payment, I scanned their QR code and it told my wallet how much to send (USD) which my wallet sent that value - the problem was that bitcoin was worth 9610.92. Bitmain claimed I owed them still another $72 worth of BTC because they were valuing BTC at the 8300 price not the 9600 price. They said they do so to be more fair to their customers.... I am sure that if when I made the second payment, if BTC would have been worth 7,000 they would have not honored the 8341.43 price, nor would I expect them to. But in this case BTC was worth more so they used the lower value to get more BTC.

I will never do the 50/50 payment again unless I know that BTC will plummet in value right after the first payment so that my second payment will be worth more - but of course, how would I ever know that?
sr. member
Activity: 604
Merit: 416
November 13, 2019, 08:57:13 PM
The only thing that is worrying me about the refund of these credits is what price will they take into account.
Will they take the price when I asked for refund (yesterday- 8750$), will they take the price of order (2019.09.09.-10256$)- I HOPE NOT, or will they take the price when they actually refund (which can be any day they choose).
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
November 13, 2019, 06:56:19 PM
since I  have not got an answer on the s9k  I sent this today.

Quote
Nov 13 at 6:44 PM

Bitmain <[email protected]>
To: philipma1957
##- Please type your reply above this line -##
Dear philipma1957
Thanks for reaching out to Bitmain!
Our working hours are 9am-6pm Beijing time (GMT+8) from Monday to Friday.
We are working hard to respond quickly to every query. Thank you for your patience.
To add additional comments, reply to this email.
For more information and assistance, please refer to our FAQ page: https://support.bitmain.com/hc/en-us
   
philipma1957
Nov 14, 07:44 CST

I have never received a proper answer to my question on Order ID: 00120190******** 2019-08-08 *******

I paid you $798.91 you said the order was only 684.91

I am due a credit of 114.00.

I have multiple PayPal orders right now I would like a credit of 114 to my pay pal order payment Order ID: 001201******* was paid with PayPal. on 2019-10-16 ******

I paid 1083.06 with my PayPal account. I am going to request a refund of 114 via my PayPal account.

Please get back to me on this. As I am due a larger refund on an other order.
I want these credits please. reply soon.

Philip ******* also known as philipma1957 of bitcointalk.org

Attachment(s)
Bitmain sept order sk.pdf

Regards
The Bitmain Team
To place your order safely - go directly to www.bitmain.com from here or type the address into your browser.
This email is a service from Bitmain. Delivered by Zendesk | Privacy Policy
legendary
Activity: 2478
Merit: 6693
be constructive or S.T.F.U
November 13, 2019, 04:58:24 PM
i finall received a mysterious coupon which may have been for the s9k.  since it was 2x 57 = 114. and the coupon was for more.  i did not freak out.

My case was different , they didn't give me any coupons for the S9ks , however they have reduced the remaining amount I have to pay for the Antminer T17e December batch, i got a little over 230$ discount, plus i used a 150$ coupon for that, got me a 200$ coupon which i sold for about 100$ if i am not mistaken, so i got this T17e for really cheap, so i can't complain.
member
Activity: 81
Merit: 43
November 13, 2019, 02:05:30 PM
Emailed them today as well asking for a refund of the difference of one of the orders that have shipped out and provided them a bitcoin address, will update if I get anything or if they roadblock me with a coupon or whatnot
legendary
Activity: 2338
Merit: 2541
EIN: 82-3893490
November 13, 2019, 11:39:38 AM
yea, but paying with paypal wont work for me. I would have to cash out btc to fiat and then place the order. I do not wish to go that route, I will have to wait for a refund. I have an existing coupon I want to use with the refund/credit as well.

I emailed them 3 days ago and still waiting for a response.
full member
Activity: 265
Merit: 232
November 13, 2019, 11:21:25 AM
I have a "credit" that I want to use to place an order right now for another 17 series miner but they also told me I have to wait until my existing order ships.... why is that? in case the price changes again and hence the credit changes?

Based on what was posted above and what they told me this morning, you don't need to wait until order ships, but you need to place the order with PayPal and then inform them of the order ID for them to apply the credit. You could wait until order ships to see if they actually put coupons on your account. It's not clear if they will be doing that or not, but you can apply existing credit based on latest pricing update they sent out. I would expect them to apply coupons after shipping, otherwise people aren't going to easily know what their "hidden credit" is or how to use it without contacting support. If you apply the credit now, you're at least guaranteed the credit won't reduce, but it could technically increase as well.
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
November 13, 2019, 08:46:57 AM
Just some notes about these "Credit" as they call it in Bitmain...

Remind me to give you some merit for this. I am waiting until the 19 th of Nov to send merit again as I am try to figure out if I have a
25
30
50

point merit source
I last gave out merits on the 18th of oct.

Back to this post and bitmain in general.

I have a s17 pro in transit it shipped from and was built in malaysia so tax is 48 dollars not 550 like my last two from China.
Right now I have a 368 coupon
I also have 2x t17e that I paid 3569 and are listed at 2704   so I should get a 865 credit.
This gear still says Nov 1-10 shipping time.  it is the 13th  I am fairly annoyed about it as I would certainly use the 865 credit on another s17pro since It is built in and comes from Malaysia.  so 1999-865 = 1134+ 120+50 = 1304 net  with tax and shipping.
I would also use my 368 coupon on the s17 pro   and 1999-368 = 1631 + 120 + 50 = 1801 net.

I am delayed due to bitmain on two orders I just mentioned.

Worse off is the  not knowing   if the 2x t17e  will ship from malaysia  and be counting as a 3330 sale   tax of 70  or if they ship from china and are tax at 830

So
2x t17e  late and     will tax be 70 or 830
1x t17    due in dec  will tax be 25 or 270
1x t17+  due in dec  will tax be 50 or 550

not knowing the tax 145 or 1600   or maybe one from column a and two from column b  for a total of 890  makes doing business hard.

In a perfect world  I get all the gear on the low tax 145

I buy 2 more s17 pro for 3105 total.
legendary
Activity: 2338
Merit: 2541
EIN: 82-3893490
November 13, 2019, 08:14:18 AM
so - for refund they will give btc? but for using it as credit to a new order, the new order cannot be in btc? what malarkey is this?

I have a "credit" that I want to use to place an order right now for another 17 series miner but they also told me I have to wait until my existing order ships.... why is that? in case the price changes again and hence the credit changes?
sr. member
Activity: 604
Merit: 416
November 13, 2019, 06:00:50 AM
Just some notes about these "Credit" as they call it in Bitmain:

Quote from: Carol
In addition, now you have credit of 853USD, you can choose to use it in your new orders or refund. If you choose refund, you need to provide a valid BTC wallet address, thanks.

- Carol

Quote from: Bella
Customer cannot see credit, but can ask us to move your credit to new order.
Please note new order should be with USD/Paypal payment method.

- Bella

Since those are the conditions of using it. I am going to refund it and we will see how that whole process goes.
Figured, some might find this info useful.
member
Activity: 139
Merit: 46
November 12, 2019, 11:50:00 AM
My 2  t17e  units shipped today the 12th   2 days late

they ship from malaysia   should mean only 2.6% tax vs 27.6%

If bitmain  does that they are good to go.  It is a guess at best.

teslawatt  has the gear in hand zero trump tax.  At least buy 1  or 2 of them from him.

i dont think anyone has the s17+  74 th model yet ,  every supplier has only offered the pre-order for dec 21-31 ship date,
i just haven't found a miner with the hashrate/power/price,   to match up, the efficiency is really what i need as we all do  Grin
member
Activity: 81
Merit: 43
November 12, 2019, 11:18:04 AM
[...]

Let me know how this goes I am also in chat with them as well this is what I got.  I id take credit or refund anything but coupon I have two 368$ I can't sell for 50% of the value considering I should be getting about 3x800+ in credits much rather anything but coupon if possible
My order shipped out a little over a day ago

Quote from: Bitmain
Thanks for your consultation!

Your order is ready for shipment and will be shipped out soon. You can choose to refund after your order is shipped out.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN
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