Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 199.

Biodom

legendary

Activity: 3892

Merit: 4331

Quote from: mettalmag on December 02, 2016, 08:24:59 AM

Quote from: vancenkansas on December 02, 2016, 08:19:05 AM

Quote from: mettalmag on December 02, 2016, 08:13:08 AM

One of my S9-s board stopped hashing after the warranty was over, I might need to send it for repair at my own costs.
As I know I need to send it in US right? And also what will be the max cost of repair/replace the board ?

I paid $150 plus $25 Shipping to Colorado a couple weeks ago....location is relevant to the shipping cost.

I'm sending my boards from Georgia, Tbilisi. Shipping would be higher. Does they pay for shipping back or it is on me too ?

I think that they have a site in both Russia and Ukraine for all EU/european customers.
https://bitmainwarranty.com/contact/

NotFuzzyWarm

legendary

Activity: 3822

Merit: 2703

Evil beware: We have waffles!

Quote from: mettalmag on December 02, 2016, 08:24:59 AM

Quote from: vancenkansas on December 02, 2016, 08:19:05 AM

Quote from: mettalmag on December 02, 2016, 08:13:08 AM

One of my S9-s board stopped hashing after the warranty was over, I might need to send it for repair at my own costs.
As I know I need to send it in US right? And also what will be the max cost of repair/replace the board ?

I paid $150 plus $25 Shipping to Colorado a couple weeks ago....location is relevant to the shipping cost.

I'm sending my boards from Georgia, Tbilisi. Shipping would be higher. Does they pay for shipping back or it is on me too ?

Er, contact them first. As far as I know they have EU and Russian repair sites as well as the one in Colorado.

mettalmag

legendary

Activity: 1084

Merit: 1003

≡v≡

Quote from: vancenkansas on December 02, 2016, 08:19:05 AM

Quote from: mettalmag on December 02, 2016, 08:13:08 AM

One of my S9-s board stopped hashing after the warranty was over, I might need to send it for repair at my own costs.
As I know I need to send it in US right? And also what will be the max cost of repair/replace the board ?

I paid $150 plus $25 Shipping to Colorado a couple weeks ago....location is relevant to the shipping cost.

I'm sending my boards from Georgia, Tbilisi. Shipping would be higher. Does they pay for shipping back or it is on me too ?

vancenkansas

newbie

Activity: 24

Merit: 0

Quote from: mettalmag on December 02, 2016, 08:13:08 AM

One of my S9-s board stopped hashing after the warranty was over, I might need to send it for repair at my own costs.
As I know I need to send it in US right? And also what will be the max cost of repair/replace the board ?

I paid $150 plus $25 Shipping to Colorado a couple weeks ago....location is relevant to the shipping cost.

mettalmag

legendary

Activity: 1084

Merit: 1003

≡v≡

One of my S9-s board stopped hashing after the warranty was over, I might need to send it for repair at my own costs.
As I know I need to send it in US right? And also what will be the max cost of repair/replace the board ?

vancenkansas

newbie

Activity: 24

Merit: 0

freq set to 600, all boards show the same, fan at 90%, approx 12.7th scoring, noise wise its the quietest of 5 s9's - no howling

wolfen

hero member

Activity: 770

Merit: 523

Quote from: vancenkansas on December 01, 2016, 10:54:40 PM

Quote from: vancenkansas on November 26, 2016, 07:08:24 AM

So my batch 21 13.5 s9 purchased from Bitmain Colorado 5 Nov was actually getting pretty decent numbers, took a look at it one morning and pow, one board not hashing…power down/up multiple times etc etc .. no change, contacted Colorado, sent them the appropriate screen shots, they offered an exchange of the entire unit, bundled it up and shipped it off yesterday. I don’t recall reading anyone else exchanging an entire unit, could this be the beginnings of EXCELLENT customer service? Huh

So I sent off my batch 21 13.5th to bitmain warranty.com Friday after they offered to exchange it after a board stopped hashing and now Thursday night its merrily hashing away in my garage (granted the proximity of Kansas to Colorado is probably relevant) but it included this little stocking stuffer…

Kernel Version   Linux 3.14.0-xilinx-gf387dab-dirty #38 SMP PREEMPT Fri Jun 17 20:02:51 CST 2016
File System Version   Fri Jul 15 21:14:01 CST 2016

There is a 13.5 sticker on it but it includes the fan speed control and adjustable freq YEEESSS
  Thank You BitmainWarranty.com

That is the last pre-autotune firmware. Are all the boards running at the same frequency?

vancenkansas

newbie

Activity: 24

Merit: 0

Quote from: vancenkansas on November 26, 2016, 07:08:24 AM

So my batch 21 13.5 s9 purchased from Bitmain Colorado 5 Nov was actually getting pretty decent numbers, took a look at it one morning and pow, one board not hashing…power down/up multiple times etc etc .. no change, contacted Colorado, sent them the appropriate screen shots, they offered an exchange of the entire unit, bundled it up and shipped it off yesterday. I don’t recall reading anyone else exchanging an entire unit, could this be the beginnings of EXCELLENT customer service? Huh

So I sent off my batch 21 13.5th to bitmain warranty.com Friday after they offered to exchange it after a board stopped hashing and now Thursday night its merrily hashing away in my garage (granted the proximity of Kansas to Colorado is probably relevant) but it included this little stocking stuffer…

Kernel Version   Linux 3.14.0-xilinx-gf387dab-dirty #38 SMP PREEMPT Fri Jun 17 20:02:51 CST 2016
File System Version   Fri Jul 15 21:14:01 CST 2016

There is a 13.5 sticker on it but it includes the fan speed control and adjustable freq YEEESSS
  Thank You BitmainWarranty.com

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: gt_addict on December 01, 2016, 12:36:10 PM

Quote from: imnotarobot on December 01, 2016, 11:17:42 AM

Quote from: babycicak on November 30, 2016, 06:58:00 AM

i received the reply email from Bitmain to share with you all.

-------------------------------------

Here are the links to the previous firmware versions. Please select the link that corresponds to your machine's default frequency.

CAUTION: This firmware is only valid for machines purchased prior to October 1, 2016. Using the firmware on machines purchased after that date (Batch 16, 17 and higher) will cause the machine to malfunction and void the warranty.

These links are for your use only. Do not share with anyone else. We need to confirm each request to ensure that the customer is getting the correct firmware.

https://shop.bitmain.com/files/download/s9-20160715-550M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-600M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-650M.tar.gz

Please let us know if you have further questions.

Regards,
Barbara
Bitmain

-------------------------------------------

good they have old version firmware...

apparently the part where it says

Quote

These links are for your use only. Do not share with anyone else

was lost upon you.

And that maters to you why? The fact he has shared them to help the community must have been lost on you. Bitmain made a cock up and people don't like the new firmwares so he has kindly helped out to give people the chance to roll it back etc.

Jeez, you just cant please some people Roll Eyes

some advice download all three links to a usb stick or two for the future

gt_addict

hero member

Activity: 2534

Merit: 623

Quote from: imnotarobot on December 01, 2016, 11:17:42 AM

Quote from: babycicak on November 30, 2016, 06:58:00 AM

i received the reply email from Bitmain to share with you all.

-------------------------------------

Here are the links to the previous firmware versions. Please select the link that corresponds to your machine's default frequency.

CAUTION: This firmware is only valid for machines purchased prior to October 1, 2016. Using the firmware on machines purchased after that date (Batch 16, 17 and higher) will cause the machine to malfunction and void the warranty.

These links are for your use only. Do not share with anyone else. We need to confirm each request to ensure that the customer is getting the correct firmware.

https://shop.bitmain.com/files/download/s9-20160715-550M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-600M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-650M.tar.gz

Please let us know if you have further questions.

Regards,
Barbara
Bitmain

-------------------------------------------

good they have old version firmware...

apparently the part where it says

Quote

These links are for your use only. Do not share with anyone else

was lost upon you.

And that maters to you why? The fact he has shared them to help the community must have been lost on you. Bitmain made a cock up and people don't like the new firmwares so he has kindly helped out to give people the chance to roll it back etc.

Jeez, you just cant please some people Roll Eyes

imnotarobot

newbie

Activity: 14

Merit: 0

Quote from: babycicak on November 30, 2016, 06:58:00 AM

i received the reply email from Bitmain to share with you all.

-------------------------------------

Here are the links to the previous firmware versions. Please select the link that corresponds to your machine's default frequency.

CAUTION: This firmware is only valid for machines purchased prior to October 1, 2016. Using the firmware on machines purchased after that date (Batch 16, 17 and higher) will cause the machine to malfunction and void the warranty.

These links are for your use only. Do not share with anyone else. We need to confirm each request to ensure that the customer is getting the correct firmware.

https://shop.bitmain.com/files/download/s9-20160715-550M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-600M.tar.gz
https://shop.bitmain.com/files/download/s9-20160715-650M.tar.gz

Please let us know if you have further questions.

Regards,
Barbara
Bitmain

-------------------------------------------

good they have old version firmware...

apparently the part where it says

Quote

These links are for your use only. Do not share with anyone else

was lost upon you.

gt_addict

hero member

Activity: 2534

Merit: 623

Quote from: bluudz on December 01, 2016, 07:53:33 AM

What do you guys reckon is a best temperature for those miners to run on? I have noticed that when it becomes too cold it starts hashing lower. Its very strange, but it seem to me the best performance is when the chips are about 100C. Is that still safe temperature to run on?

Any miner I've had that I've been able to see the temp on has run best when the BOARD temp is 50c so whatever the chips are in relation to that. Usually about 20-30c more than the board.

bluudz

full member

Activity: 215

Merit: 116

Why so serious?

What do you guys reckon is a best temperature for those miners to run on? I have noticed that when it becomes too cold it starts hashing lower. Its very strange, but it seem to me the best performance is when the chips are about 100C. Is that still safe temperature to run on?

wolfen

hero member

Activity: 770

Merit: 523

Quote from: Biodom on November 30, 2016, 09:01:04 PM

I was able to finally rollback my Batch 12 S9 to 7/11 version. What a relief!
Chip temperatures are 10C lower, errors are 5-6 times lower as well.
As far as i can see, bitmain was focused on autotuning and made a firmware (11-25) that is worse for non-autotuning batches.
No progress at all for four months (in software) as far as early S9 batches are concerned.

That is excellent news

Biodom

legendary

Activity: 3892

Merit: 4331

I was able to finally rollback my Batch 12 S9 to 7/11 version. What a relief!
Chip temperatures are 10C lower, errors are 5-6 times lower as well.
As far as i can see, bitmain was focused on autotuning and made a firmware (11-25) that is worse for non-autotuning batches.
No progress at all for four months (in software) as far as early S9 batches are concerned.

NotFuzzyWarm

legendary

Activity: 3822

Merit: 2703

Evil beware: We have waffles!

Quote from: elokk on November 30, 2016, 05:07:08 PM

I am curious to know what everyone else has done with junk boards. Maybe sidehack could salvage the asics and build a limited run of stick miners or pods?

Starting with chips in the s7 the combination of smaller package size/finer lead pitch coupled with top sinks epoxied to them, all make the harvesting and reuse of the chips nigh impossible.

HerbPean

legendary

Activity: 1638

Merit: 1005

Quote from: elokk on November 30, 2016, 05:07:08 PM

I am curious to know what everyone else has done with junk boards. Maybe sidehack could salvage the asics and build a limited run of stick miners or pods?

Might be the best thing to do.

elokk

hero member

Activity: 723

Merit: 519

I am curious to know what everyone else has done with junk boards. Maybe sidehack could salvage the asics and build a limited run of stick miners or pods?

wolfen

hero member

Activity: 770

Merit: 523

Quote from: mamiakimo on November 30, 2016, 04:28:03 PM

Quote from: elokk on November 30, 2016, 04:23:47 PM

Quote from: HerbPean on November 30, 2016, 02:52:02 PM

Quote from: elokk on November 30, 2016, 02:43:52 PM

Is a burned board repairable or basically junk?

It depends what has been burned.

Give us a picture.

One board is burnt under the heat sinks which I have not yet removed and also burned on the front end. A second board has light burn marks on the front end as well.

Hard to see in these pictures

http://imgur.com/a/owLyE

http://imgur.com/a/FdSCi

http://imgur.com/a/RVDci

don't send it, it's junk

You may want to throw it on ebay and let them bid it up. I'm sure there are parts/heatsinks that can be used.
If you send the pictures to bitmainwarranty.com and create a support ticket they can tell you for sure if they can repair.

mamiakimo

full member

Activity: 197

Merit: 100

Quote from: elokk on November 30, 2016, 04:23:47 PM

Quote from: HerbPean on November 30, 2016, 02:52:02 PM

Quote from: elokk on November 30, 2016, 02:43:52 PM

Is a burned board repairable or basically junk?

It depends what has been burned.

Give us a picture.

One board is burnt under the heat sinks which I have not yet removed and also burned on the front end. A second board has light burn marks on the front end as well.

Hard to see in these pictures

http://imgur.com/a/owLyE

http://imgur.com/a/FdSCi

http://imgur.com/a/RVDci

don't send it, it's junk

Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 199. (Read 531173 times)