Cannot find a manual on the website, was trying to do a factory reset so I can make sure it is defective. Came on for 15 minutes, then went offline. Temperature was fine, now just a flashing FAULT light.
Does anyone know how to do a reset on this model so I can try this before requesting a RMA?
Thanks in advance.
Hi Incanus,
Thanks for choosing Bitmain.
Please inform us details of your issue at support.bitmain.com and one of our customer support reps will be happy to resolve your issue ASAP.
We wish you a happy mining experience,
the Bitmain team
Status update:
After 5 days of talking with Quentin via email we are no closer to a solution.
The day I posted here, I went to Bitmain's website and read that for people who can repair their own machines, they can order parts. The BB board listed said to state what model you are repairing as it needs to be programmed correctly, so I placed an order for an 1/0 and a BB board, seeing that S9 wasn't listed on the parts, but that they still haven't put the manual for the S9 up either, so I figured they had not updated the website. I stated CLEARLY on the order that I needed S9 parts, that I had a defective S9 and that once I was able to determine which board was bad, or both for that matter, I would request a RMA and return it for a replacement, keeping whatever returned as a spare part. Makes sense from my end as I lose more money being offline than the cost of the parts. I get a order confirmation and it is sent out and then I get a message from Quentin that they don't have S9 parts for sale. SO what is on the way to me, I still have not gotten an answer, I cannot give a screenshot as it doesn't even appear on my network (so there is nothing to navigate to) NOW my new batch 3 miner is down. Out of 3 I have only 1 working. One of the hashcards is not working and I have uploaded a screenshot of it, but we are now at 5 days and Quentin doesn't seem to understand what is going on. HELP. Do I take delivery and see if the parts are right? He will not answer me.
Status update:
Over 13 days now and no end in sight.
On the plus side, one miner seemed to have a short in the control board due to it not being seated in the chassis properly, it is now up and running. But the original problem miner has a bad control board and I have been waiting 3 days for a reply about replacing it. Anyone else have problems with customer service from Quentin? Since I told them it was the control board, don't you think that 13 days is a bit long to figure that out on Bitmain's end? It really makes me reconsider doing any further business with them. I was even willing to PAY for parts instead of going thru this warranty bull, because I knew it would get me up faster and not cost me lost income from having a paperweight on my bench.