Author

Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 294. (Read 531178 times)

newbie
Activity: 6
Merit: 0
Got my 2 s9s today, but one is not working Sad

Cannot find a manual on the website, was trying to do a factory reset so I can make sure it is defective.  Came on for 15 minutes, then went offline.  Temperature was fine, now just a flashing FAULT light.

Does anyone know how to do a reset on this model so I can try this before requesting a RMA?


Thanks in advance.

Hi Incanus,

Thanks for choosing Bitmain.

Please inform us details of your issue at support.bitmain.com and one of our customer support reps will be happy to resolve your issue ASAP.

We wish you a happy mining experience,

the Bitmain team


Status update:

After 5 days of talking with Quentin via email we are no closer to a solution.

The day I posted here, I went to Bitmain's website and read that for people who can repair their own machines, they can order parts.  The BB board listed said to state what model you are repairing as it needs to be programmed correctly, so I placed an order for an 1/0 and a BB board, seeing that S9 wasn't listed on the parts, but that they still haven't put the manual for the S9 up either, so I figured they had not updated the website.  I stated CLEARLY on the order that I needed S9 parts, that I had a defective S9 and that once I was able to determine which board was bad, or both for that matter, I would request a RMA and return it for a replacement, keeping whatever returned as a spare part.  Makes sense from my end as I lose more money being offline than the cost of the parts.  I get a order confirmation and it is sent out and then I get a message from Quentin that they don't have S9 parts for sale.  SO what is on the way to me, I still have not gotten an answer, I cannot give a screenshot as it doesn't even appear on my network (so there is nothing to navigate to) NOW my new batch 3 miner is down.  Out of 3 I have only 1 working.  One of the hashcards is not working and I have uploaded a screenshot of it, but we are now at 5 days and Quentin doesn't seem to understand what is going on.  HELP.  Do I take delivery and see if the parts are right?  He will not answer me.

Status update:

Over 13 days now and no end in sight.

On the plus side, one miner seemed to have a short in the control board due to it not being seated in the chassis properly, it is now up and running.  But the original problem miner has a bad control board and I have been waiting 3 days for a reply about replacing it.  Anyone else have problems with customer service from Quentin?  Since I told them it was the control board, don't you think that 13 days is a bit long to figure that out on Bitmain's end?  It really makes me reconsider doing any further business with them.  I was even willing to PAY for parts instead of going thru this warranty bull, because I knew it would get me up faster and not cost me lost income from having a paperweight on my bench. 
legendary
Activity: 2464
Merit: 1710
Electrical engineer. Mining since 2014.
I had nothing but trouble with the new firmware 24th June 2016, so I reverted back to the original firmware 8th June 2016
Board 1 ran with a low hash rate, ~2-3Th/s.
Back to the original firmware and everything is normal.

I have S9 batch 2.
I'm mining at Kano CKPool.
legendary
Activity: 4326
Merit: 8899
'The right to privacy matters'
here is my last order that I was charged on:


HOWELL, NJ, US   06/23/2016   3:43 P.M.   Delivered
Lakewood, NJ, United States   06/23/2016   8:16 A.M.   Out For Delivery
06/23/2016   8:10 A.M.   Arrival Scan
Newark, NJ, United States   06/23/2016   6:48 A.M.   Departure Scan
06/23/2016   6:19 A.M.   Arrival Scan
Louisville, KY, United States   06/23/2016   4:27 A.M.   Departure Scan
06/23/2016   3:00 A.M.   Import Scan
06/23/2016   1:51 A.M.   Arrival Scan
Anchorage, AK, United States   06/22/2016   3:59 P.M.   Departure Scan
06/22/2016   12:59 P.M.   Arrival Scan
06/22/2016   10:39 A.M.   The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Osaka, Japan   06/22/2016   10:17 P.M.   Departure Scan
06/22/2016   10:38 A.M.   Arrival Scan
Narita, Japan   06/22/2016   9:26 A.M.   Departure Scan
06/22/2016   8:33 A.M.   Arrival Scan
Shenzhen, China   06/22/2016   3:33 A.M.   Departure Scan
06/22/2016   1:00 A.M.   Export Scan
Shenzhen, China   06/21/2016   10:15 P.M.   Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
Lakewood, NJ, United States   06/21/2016   7:08 A.M.   The receiver must pay the duties or taxes due on the package.
Shenzhen, China   06/21/2016   3:07 P.M.   Your package is in transit. We're updating plans to schedule your delivery.



06/20/2016   12:44 P.M.   The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Shenzhen, China   06/20/2016   11:15 P.M.   Arrival Scan
06/20/2016   10:59 P.M.   Departure Scan
06/20/2016   7:38 P.M.   Origin Scan
06/20/2016   5:06 P.M.   Pickup Scan
China   06/20/2016   1:10 A.M.   Order Processed: Ready for UPS









The bold is normal  after that it went sideways

Here is this new order  so back to the norm or sideways?  I will know soon enough.

   06/29/2016   2:57 P.M.   The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Shenzhen, China   06/29/2016   10:55 P.M.   Arrival Scan
06/29/2016   10:52 P.M.   Departure Scan
06/29/2016   7:53 P.M.   Origin Scan
06/29/2016   4:21 P.M.   Pickup Scan
China   06/29/2016   10:54 P.M.   Order Processed: Ready for UPS












legendary
Activity: 1593
Merit: 1004
Quote

Well that much was inevitable.  What happens next could still go either way.  I haven't even gotten that far which suprises me since they probably went out from bitmain at the same time.  All I have is this so far:

Shenzhen, China    06/29/2016    10:55 P.M.    Arrival Scan
                   06/29/2016    10:52 P.M.    Departure Scan
                   06/29/2016    7:52 P.M.    Origin Scan
                   06/29/2016    4:21 P.M.    Pickup Scan
China            06/29/2016    10:54 P.M.    Order Processed: Ready for UPS

This is SOP for UPS. It arrives and departs Shenzhen at least twice, often more.  Probably just being transferred back and forth to customs within the same facility.  We should know more in the AM.  But Friday is starting to look doubtful.
legendary
Activity: 1726
Merit: 1018
My expectations after halving -- are that they'll try for $1,800 -- and if demand is still there, it will stay close to there for a long while.

On an other unfortunate note -- I got the dreaded email from DHL...

Quote
EVENT CATEGORY
30 Jun 16 6:59 AM - Clearance delay - SHENZHEN,CHINA, PEOPLES REPUBLIC

Further Details - Shipment is held pending clarification of goods valuation
Next Steps - A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by Customs.

I guess that I was forewarned -- probably won't know until tomorrow...

 Huh Huh Huh


I used ups and I am stuck on this:

06/29/2016   2:57 P.M.   The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.


MY guess is I will be reading a f u very soon.

Well that much was inevitable.  What happens next could still go either way.  I haven't even gotten that far which suprises me since they probably went out from bitmain at the same time.  All I have is this so far:

Shenzhen, China    06/29/2016    10:55 P.M.    Arrival Scan
                   06/29/2016    10:52 P.M.    Departure Scan
                   06/29/2016    7:52 P.M.    Origin Scan
                   06/29/2016    4:21 P.M.    Pickup Scan
China            06/29/2016    10:54 P.M.    Order Processed: Ready for UPS
sr. member
Activity: 546
Merit: 253
My expectations after halving -- are that they'll try for $1,800 -- and if demand is still there, it will stay close to there for a long while.

On an other unfortunate note -- I got the dreaded email from DHL...

Quote
EVENT CATEGORY
30 Jun 16 6:59 AM - Clearance delay - SHENZHEN,CHINA, PEOPLES REPUBLIC

Further Details - Shipment is held pending clarification of goods valuation
Next Steps - A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by Customs.

I guess that I was forewarned -- probably won't know until tomorrow...

 Huh Huh Huh


I used ups and I am stuck on this:

06/29/2016   2:57 P.M.   The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.


MY guess is I will be reading a f u very soon.

Same message for me. Damn I really was hoping for a Friday delivery.
legendary
Activity: 4326
Merit: 8899
'The right to privacy matters'
Yes I am really hoping that they adjust their prices after the halving.  They haven't adjusted the prices for their older S7 and S7-LN in a while which really surprises me.

As long as Bitmain sells every one of the miners they make they can charge as much as they want. Free market capitalism at it's best. Think about how fast each batch of the S9 miners has "sold out." Would you lower your prices if you were selling everything you made? Probably not, and you might even raise your prices to see how much more you could make. Oh, sure, some of the people buying the miners will complain about the price, but at the end of the day they still sent the BTC or used a credit card to buy them.

If/when another company selling equivalently powerful miners arrives on the scene is likely when you will see prices moderate.

Cheers,

- zed



 Or prices may rise if btc jumps up strong.
sr. member
Activity: 475
Merit: 265
Ooh La La, C'est Zoom!
Yes I am really hoping that they adjust their prices after the halving.  They haven't adjusted the prices for their older S7 and S7-LN in a while which really surprises me.

As long as Bitmain sells every one of the miners they make they can charge as much as they want. Free market capitalism at it's best. Think about how fast each batch of the S9 miners has "sold out." Would you lower your prices if you were selling everything you made? Probably not, and you might even raise your prices to see how much more you could make. Oh, sure, some of the people buying the miners will complain about the price, but at the end of the day they still sent the BTC or used a credit card to buy them.

If/when another company selling equivalently powerful miners arrives on the scene is likely when you will see prices moderate.

Cheers,

- zed
legendary
Activity: 4326
Merit: 8899
'The right to privacy matters'
My expectations after halving -- are that they'll try for $1,800 -- and if demand is still there, it will stay close to there for a long while.

On an other unfortunate note -- I got the dreaded email from DHL...

Quote
EVENT CATEGORY
30 Jun 16 6:59 AM - Clearance delay - SHENZHEN,CHINA, PEOPLES REPUBLIC

Further Details - Shipment is held pending clarification of goods valuation
Next Steps - A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by Customs.

I guess that I was forewarned -- probably won't know until tomorrow...

 Huh Huh Huh


I used ups and I am stuck on this:

06/29/2016   2:57 P.M.   The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.


MY guess is I will be reading a f u very soon.
full member
Activity: 228
Merit: 100
My expectations after halving -- are that they'll try for $1,800 -- and if demand is still there, it will stay close to there for a long while.

On an other unfortunate note -- I got the dreaded email from DHL...

Quote
EVENT CATEGORY
30 Jun 16 6:59 AM - Clearance delay - SHENZHEN,CHINA, PEOPLES REPUBLIC

Further Details - Shipment is held pending clarification of goods valuation
Next Steps - A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by Customs.

I guess that I was forewarned -- probably won't know until tomorrow...

 Huh Huh Huh
legendary
Activity: 1624
Merit: 1130
Bitcoin FTW!
IMHO I am waiting for the halving before shelling out for a rack of these machines, It seems a waste spending 3btc on a item that is immediately going to half in productivity in less than 2 weeks.

After the halving tho, I will be interested in selling off the 12+ S7's and upgrading to all S9's. I would keep buying S7's but I am going to soon run out of power lol

regs alex


Yes I am really hoping that they adjust their prices after the halving.  They haven't adjusted the prices for their older S7 and S7-LN in a while which really surprises me.
It makes sense for them, there's no other big company that makes miners this efficient nowadays, so they can let prices stagnate for a while. You're kind of forced to buy these, so bitmain's simply racking up those dollars. They've adjusted their prices a lot recently, so as not to be in competition with avalon, but now that they've not released anything, along with Bitfury, they can let these prices stay. I'm assuming they're going to drop the price after halving.
legendary
Activity: 1096
Merit: 1021
IMHO I am waiting for the halving before shelling out for a rack of these machines, It seems a waste spending 3btc on a item that is immediately going to half in productivity in less than 2 weeks.

After the halving tho, I will be interested in selling off the 12+ S7's and upgrading to all S9's. I would keep buying S7's but I am going to soon run out of power lol

regs alex


Yes I am really hoping that they adjust their prices after the halving.  They haven't adjusted the prices for their older S7 and S7-LN in a while which really surprises me.
newbie
Activity: 45
Merit: 0
IMHO I am waiting for the halving before shelling out for a rack of these machines, It seems a waste spending 3btc on a item that is immediately going to half in productivity in less than 2 weeks.

After the halving tho, I will be interested in selling off the 12+ S7's and upgrading to all S9's. I would keep buying S7's but I am going to soon run out of power lol

regs alex

I'm in a high power cost area.  After halving (less than 10 days and counting) my S7 goes from profitable to money loser.  So easy decision.
newbie
Activity: 45
Merit: 0
Hi I have received two units of S9 and both have one board hashing around 2.7

They are batch 2, is it a normal? Any tips?

Thanks!

https://i.imgur.com/2mRZROr.png

Few days after the fact but switch the connection that low preformance board plugs into the controller.  You should have an open slot.  I had the same problem fixed it for me.
newbie
Activity: 37
Merit: 0
Man them thangs sold out Huh
member
Activity: 68
Merit: 10
IMHO I am waiting for the halving before shelling out for a rack of these machines, It seems a waste spending 3btc on a item that is immediately going to half in productivity in less than 2 weeks.

After the halving tho, I will be interested in selling off the 12+ S7's and upgrading to all S9's. I would keep buying S7's but I am going to soon run out of power lol

regs alex
legendary
Activity: 1260
Merit: 1006
Mine for a Bit
Does anyone have the link to the HP PSU that can be used for the S9?
sr. member
Activity: 546
Merit: 253
I'm liking the new firmware update. HW errors are down, boards are more consistent with one another.
sr. member
Activity: 546
Merit: 253
I missed B4 as I have been traveling quite a bit lately, did the price drop below $1975 USD or hold firm?

$1935.00
legendary
Activity: 1218
Merit: 1003
I missed B4 as I have been traveling quite a bit lately, did the price drop below $1975 USD or hold firm?

The prize was 3.05 BTC

Jump to: