So say I sold a few coins, and I emailed the buyer... how long should I wait before I ask for the transaction to be aborted? Is there a system in place to handle lack of communication?
I don't see anything related to that on the FAQ, but some guidelines would be appreciated.
Sorry, we are just in the process of implementing the preferred payment methods module. I don't want to write the FAQ now and then change it again in a day or two. Just like on bitcoinmarket.com we deal with transactions that should be aborted once they are not completed over a period of 10 days. If you have any requests please don't hesitate to send an email to admin at bitmarket dot eu and we will get it sorted.
EDIT: Also, if anyone has any suggestions regarding the way the exchange operates please post in here or write us. Thanks.
Ok, I don't really think this system works for me because;
- I don't have a way of knowing my emails aren't getting into some guy's spam folder
- I have no way of knowing if the buyer isn't just using the exchange as a hedge, only completing the trades if the market moves in the way he expects
- There are no hard rules regarding communication
My own history is that I have 2 trades done... on one it has been 6 days and 3 email, no response whatsoever. The other I got a response for very quickly, an agreement was made as to the method of payment and I've been waiting for 3 days for the transfer confirmation.
Nothing fancy, no huge values, but as the market moves up I find myself frustrated because I don't get the cash to buy more bitcoins in time before prices go too high, and I don't have the bitcoins to sell for a higher price. The market just moves too slow.
What I would like to see implemented, short of a full exchange, was a communication system mediated by the exchange so
1) email history is kept
2) the sender is the exchange, resolving the spam folder potential issue
Also a simple rule like - 48 hours of no communication gives the seller the chance to cancel the trade and get the coins back. This of course means the exchange must be sure there was an attempt and no reply. Just waiting for 10 days sucks on such a dynamic market, mostly because there is zero assurance the trade will actually be completed by the buyer, whereas the seller is locked in for however long.