bitstamp btc withdrawal problem | Bitcointalksearch.org

hazek

legendary

Activity: 1078

Merit: 1003

Quote from: blueshoe on April 10, 2014, 03:20:59 AM

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

Please contact support here: https://www.bitstamp.net/support/ and explain your issue and you will be assisted.

blueshoe

sr. member

Activity: 277

Merit: 250

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

mmitech

legendary

Activity: 1148

Merit: 1001

things you own end up owning you

Quote from: billyb0b on March 07, 2014, 07:37:09 AM

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

you cant call, you have to submit a ticket through their system, my advice is to not spam them with tickets, open only one ticket and wait, they might have allot of work, now that gox is gone allot of customers are moving there....

billyb0b

newbie

Activity: 3

Merit: 0

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

mmitech

legendary

Activity: 1148

Merit: 1001

things you own end up owning you

Quote from: billyb0b on March 07, 2014, 07:30:29 AM

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

check if you have any open orders... cancel them and try again

billyb0b

newbie

Activity: 3

Merit: 0

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

chatterhead

newbie

Activity: 21

Merit: 0

I have been trying to withdrawl cash out of my account, they came back to me for more info to comply with the KYC and AML requirement, which I have replied with all the document needed...but they have gone muted for more than 48 hrs by now...
its getting frustrating...

Are they following the footstep of MTGOX?

awesomeami

member

Activity: 98

Merit: 10

7 withdrawals last 5 days
all working OK - hitting blockchain minimum 2minutes, maximum like 2 hours, but no problem
email confirmation working OK instantly
USD deposits and withdrawals within 5 working days

zakalwe

sr. member

Activity: 445

Merit: 251

Quote from: Rannasha on February 18, 2014, 02:38:04 AM

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Sorry for The late answer but it has been a busy day.

The bitcoin withdrawal worked for me after I disabled the email confirmation (I have seen it works now so I'll enable it again)

The money withdrawal was not permitted to me due a larger than usual withdrawal request, so they asked me to answer some KYC questions. This morning (Berlin time) I received an email that confirmed my withdrawal.

So now it's ok.

I have to say that operators have been patient with me (I got mad) but I also have to say that Bitstamp should increase their customer service. They have people's money and ppl can get nervous very easily. Especially in times like these.

But as I said above it's all right now and I am a happy Bitstamp customer again

smoothie

legendary

Activity: 2492

Merit: 1473

LEALANA Bitcoin Grim Reaper

Quote from: hazek on February 18, 2014, 04:57:29 AM

Apologies for the issue. It is now resolved and confirmation links should work again.

Thanks for the fast turn around. Grin

31337157

member

Activity: 111

Merit: 10

Quote from: hazek on February 18, 2014, 04:57:29 AM

Apologies for the issue. It is now resolved and confirmation links should work again.

::thumbs up::

hazek

legendary

Activity: 1078

Merit: 1003

Apologies for the issue. It is now resolved and confirmation links should work again.

smoothie

legendary

Activity: 2492

Merit: 1473

LEALANA Bitcoin Grim Reaper

Quote from: Rannasha on February 18, 2014, 03:57:23 AM

Quote from: smoothie on February 18, 2014, 03:48:54 AM

Quote from: 31337157 on February 18, 2014, 03:36:57 AM

Quote from: Rannasha on February 18, 2014, 02:38:04 AM

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

My Bitcoin-withdrawal sat at that status for a bit under 2 hours last night before it hit the blockchain.

It just hit the blockchain. Just looks like the normal delay I had previously.

They need to fix that email confirm bug. Kinda annoying.

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: smoothie on February 18, 2014, 03:48:54 AM

Quote from: 31337157 on February 18, 2014, 03:36:57 AM

Quote from: Rannasha on February 18, 2014, 02:38:04 AM

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

My Bitcoin-withdrawal sat at that status for a bit under 2 hours last night before it hit the blockchain.

smoothie

legendary

Activity: 2492

Merit: 1473

LEALANA Bitcoin Grim Reaper

Quote from: 31337157 on February 18, 2014, 03:36:57 AM

Quote from: Rannasha on February 18, 2014, 02:38:04 AM

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

31337157

member

Activity: 111

Merit: 10

Quote from: Rannasha on February 18, 2014, 02:38:04 AM

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: 31337157 on February 18, 2014, 02:34:42 AM

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

31337157

member

Activity: 111

Merit: 10

Quote from: zakalwe on February 18, 2014, 01:53:04 AM

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

zakalwe

sr. member

Activity: 445

Merit: 251

Same here. And I can't withdraw money either!

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: Rannasha on February 17, 2014, 06:24:12 PM

Quote from: jlin on February 17, 2014, 06:15:47 PM

Is anyone else experiencing issues with withdrawing btc? I tried withdrawing over an hour ago, and the status was still "Email confirmation needed", even though I clicked on the confirmation link. The withdrawal request eventually automatically canceled. I noticed that it is past midnight in Slovenia. Do they only process btc withdrawals during business hours? I was under the impression that the withdrawals were supposed to be automatic.

I encountered the same issue.

I ended up temporarily disabling email-confirmation and redoing the withdrawal and it has been stuck on "Waiting to be processed" for 1.5 hours now.

My withdrawal hit the blockchain a few minutes after my post.

Topic: bitstamp btc withdrawal problem (Read 24752 times)