Topic: ★ BITSTARZ.COM - BTC & EUR Casino | Get 200 Free Spins + 5BTC Welcome Package ★ - page 9. (Read 23714 times)

Hi, I understand you must be upset but you must be new to online casinos? You said you definitely noticed you received a bonus. At that point you should have read the terms and conditions as most online casinos have various terms on their SUB bonuses. I do agree that it sucks they add it automatically but they do have an option to disable the bonus in the bonus page. Anyways you can't just assume by taking a bonus that there are no restrictions thats why its important to read the terms and conditions. Many casinos have a max bet term when using bonus. I'm an experienced online casino player so anytime I think about taking a bonus on a new site I have a thorough read of the T&C and then decide if I'm still going to take their sign up bonus. A 25mbtc max bet term really isn't that bad for slots as its about $10 a spin. For table game players it isn't worth it using a bonus in that case. Anyhow you knowingly saw the bonus funds added and continued to play without asking questions or having it removed before your play. Hopefully Bitstarz refunds your deposit as that seems the right thing to do in this situation.

To summarize, player took 100% bonus and didn't read any of the bonus terms and conditions and managed to run up his balance quite a bit and only after requesting a withdrawl was notified that he breached the terms and conditions of using said bonus.

Player thinks its absurd to have a max bet term and that bitstarz is shady for having one but in the online casino industry its pretty standard. Many of the large online casino operators all have a max bet rule on bonuses. For example, Guts casino has a 7.50 euro max bet, and if I searched other large reputable online casinos I would expect to find comparable.

This is a valuable and costly lesson for the player if he so chooses to play any other online casinos and take their Sign Up Bonus that he should read through the terms and conditions very carefully as it relates to bonuses.

Just an FYI to anyone who is considering playing at BitStarz.com -- They are a huge scam and follow extremely unethical business practices. See below to learn how they screwed me over..

So, I deposited a pretty small amount of bitcoins (roughly 0.5btc or ~$200 USD) and I ended up crushing (up about 20 bitcoins when I was cashing out). I played fairly, and did not do anything that was against their terms and conditions.. I hit quads at Let it Ride within like 20 minutes (which was about 6 bitcoins or so). After that I played roulette and a few other table games plus some slots.

I eventually got to a point where I was up to 20 bitcoins, and decided to cash out. I started with a test of 1 bitcoin and sent it to my wallet just to make sure it went through smoothly. Shortly after this, my account was disabled, the withdrawal was "discarded" and a live chat popped up from a person named "Mike." At this point, things started to go downhill, and I assumed they were going to try to swindle me out of the money I won... I was right.

In live chat "Mike" said that I had violated their terms and conditions, and my winnings were "confiscated." I asked him why this happened, since I read the t&c before playing. He said it was clearly outlined that you cannot bet more than 25 mbtc when utilizing their bonus. This was definitely not clearly outlined in any way, as I looked over the terms and conditions pretty carefully before playing. Also, I did not even select to receive a bonus, it is apparently applied to your deposits automatically. If i knew you could only bet 25mbtc when utilizing the bonus, I would not have accepted the bonus.

So anyway, I asked Mike where it said there is a max bet and why it let me bet more than 25 mbtc if it was not allowed (since I obviously did not see it or I would not have bet over 25 mbtc)... He then said it was in their "bonus terms and conditions" which I had no idea even existed before playing. This is absurd, and is obviously just a cheap ploy for them to not have to pay people who actually win at their bitcoin casino. This information is buried deep on their website and very hard to find.

In case you don't understand how messed up this is... it's essentially the equivalent of going to a casino, in say Las Vegas, and sitting down at a table where the max bet is $25. You then somehow manage to bet $100 per hand for over 3 hours and win a good bit of money without the pitboss saying a word. You color up your chips and go to the cage, excited to cash out your winnings. When you get to the cage, they say sorry, we aren't giving you the money you won - you violated the terms and conditions that were written in tiny letters on a plaque when you walked into the casino. If I lost my bitcoins, I'm sure they wouldn't have credited me back because I "violated" their terms and conditions. What a scam..

Even if you read my review, and are aware of these extremely absurd bonus rules, it just goes to show you what kind of people they are. I would not trust them with any amount of money (or bitcoins), and would definitely not trust any of their associated online casinos. You should avoid BitStarz at all costs. When all was said and done BitStarz swindled me out of over $8,0000 USD (or 20 bitcoins). If you are going to gamble online, I would highly recommend that you find one that follows more ethical practices than BitStarz.

I hope that if you are on this page researching BitStarz, you find my review so you do not encounter any of the issues I came across. I would also recommend avoiding any of their associated online casinos. On their website it says that they are operated by Softswiss N.V. fwiw.

This thread is surprisingly....dead.

Anyway, on a more positive note, I just wanted to thank the BitStarz team for my experience there so far.  Deposits and cashouts are always handled swiftly, and whenever I've had an issue your Support team is always there to help out and extremely friendly.  Sadly I have no huge wins to share (in this post at least), but you guys have my thanks nonetheless.  Seriously though, someone give your Support guy (Mike?  maybe) a big high five and a raise.



You guys have a ton of variety for slots, I just wish more places had cool Keno games.  For some strange reason, I love 'em.


Thanks again!

Hi,

Could you please contact our support or live chat with your username?

Best regards,
Nick

I am from malaysia, and i dint see any free spin bonus from my account.

You can get it just by register, but there are some countries that are not eligible to get the free spins no deposit bonus. So if you come from one of the following countries, you wont be eligible to get the free spins.
More details for the free spins https://www.bitstarz.com/promotions

how to get free 20 spin bonus no deposit bonus.
i dint see any bonus?

Dear friends,
Today is the last chance to grab 20 free spins before Christmas at BitStarz!
That’s right, it’s time for the beloved Free Spins Wednesday
where you can easily grab free spins on Boomanji or Fruit Zen!

Here’s how:

• Deposit €20 or 50 mBTC
• Wager the amount before midnight
• Get 20 Free Spins tomorrow at 14:00 CET

Read more details here: bitstarz.com/christmas-calendar

So, I guess its same as like Pd, Lb, and other casinos out there need to provide solid proofs about their players winnings LoL..

Congrats to the winner, I am always so tempted to play the slots but they don't seem to like me.

Player was recording his game play when he
suddenly got a €16,200 win on Supernova game!


MEGA WIN ON SUPERNOVA: €16,200 ON A SINGLE SPIN!
"Rai75" from Latvia was having a few spins on the popular slot
and managed to win the colossal amount of €16,200 earlier this week.


Video is here: youtu.be/_9X8QCjDLGU


But this is not the first time that this game pays big. In August, a player
known under the pseudonym "hamsterchops" won over €17,000 while
playing the same game!

Why don't you try your luck at this smokin' hot video slot?
Play it here: bitstarz.com/#game-quickfire-MGS_SupernovaSlot-7387

Hi fast2fix,

We don't put the formula there to mask our numbers, but it is basically amount of slots games wagering that counts towards it. Everything else gets deducted by the end of the period.

Best regards,
Nick

i could not find any information about points earned/calculated in slot wars.any information on how is the points calculated in slot wars?

Hey Tstar,
Thanks for your message. Well, right now we have so many plans with casino
that frankly speaking sportsbook is not a priority.
Will be happy to see you using any of our services

Kind regards,
Max
BitStarz Team

I go with twister: when you say is on the way you mean you're planning it or right now is not a priority? To me, it's seems right my second guess since you said you want to give the best as a casino.
Personally I bet sports, I don't play on casino's game. So you'll see me (and my money) when you'll open the sportsbook!