I like the way Bitstarz are trying to appeal to the BCT community, I think people should review their definitions of what they are accusing them of.
RHavar is a member I have seen around a lot in the gambling forums (I almost exclusively read the gambling section) and he should know that bitstarz shouldn't be blamed for a customer/gambler not doing his due diligence when accepting free money from a casino.
I think you should review your negative feedback dude.
The player in question
accidentally broke some of the fine print on the terms of service by betting too much. He was neither stopped or warned by the software. When he won money from
unrelated bets, that were not in excess of any casino limits, his entire account balance was cleared only when he wanted to withdraw.
Those are the facts. If you're cool with that -- then bitstarz sounds like a great casino, and I'd encourage you to play there. I personally would've been horrified if it happened to me, and view it as pretty scammy behavior.
Apparently I'm not the only oneI've made numerous suggestions to betstarz how to make their policy more fair (e.g. revert ALL violating bets, be them wins or loses) but they've shown zero interest in actually doing right by their players. That said, if they fix their policy (which they say they're doing) and return the misappropriated funds to players they've taken, I'd be more than happy to remove my negative trust.
Hi there,
To answer the question once again. Technical implementation takes time to develop, and point taken, it's under development
but it's nothing that unfortunately can be done over night. This is done by our platform and is affecting multiple casinos out
there who wishes to have the same solution. The positive thing here is that it will benefit all of us and it's under development.
Again, calling; following one of the most common rules online a "scammy behavior" I'm not sure if I agree. One can always argue
that we're not clear enough with posting the terms (which we again do in multiple spots, including emails, promotion page, etc),
but we're doing our best to notify you until the technical implementation is there.
You also have to understand that reverting violating bets is practically impossible as it's registered on the server, we have to pay
fees on it to our providers and it would be extremely time consuming beyond what's reasonable. As mentioned, we are working
on a technical solution which would be best for all of us, but kindly note this is a limitation by the provider of our software
and the issues lies within it, and it takes time.
Mike
