Topic: Bittrex ignores thousands of clients! - page 2. (Read 43593 times)

from what country ?

It is very surprising to me that out of so many thousands of registered users with this so called business, and after so many problems caused that for some went emotional, no one knows at least one of these owners in person or where they live to have them or their family legs broken, to say the least. There's nothing more convincing than having their kids eat with a straw.

Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled.  Thx all for the support (moral mainly) !!!

My tickets were turned into one today, even waiting for a solution.

I made this experience & for the future I will take your advise !
I have to wait & update my position here, once my account will be enabled.

Anyway thank you :-)

I had that, you have to read all the information back and confirm its an ongoing issue.  Its a way to clear out the duplicate tickets that build up in their system, call it priority checking.   Its preferable to them wasting time on anything that might have already been solved I guess.  If they only have limited resources, they've automated part of the process to try and get the queue refined.

Theres alot of accounts with casual owners and some that need far more urgent solutions.    I dont have a great reliance on Bittrex, I would advise crypto users to spread their use to a number of different solutions never just one exchange anyway.  But I got similar and the ticket was eventually resolved after confirmation.

Crypto is best used in a distributed way, thats the backbone of its strength and continuation I think.  Regardless of the brand its best to split up any dependency on centralised sites.  

That's why I stopped them too when they started to ask for some identifications as I find it quite doubtful if there's a website offshore that's asking for my identity. And I thought that sending them another ticket will help the concerns but it looks like they are being left behind with some new exchanges who are making some noise with their customer service.

No, not cancelled; but they ask to the sent to them reminder on the open tickets.
Bittrex wrote in addition that is no reply will be sent by you they will send a reminder.
You see, this issue is getting ridiculous; Bittrex lost the overview, while educating new staff.

bittrex basically stole thousands of users funds without warning them , they suddenly started to stop supporting some countries that the US forbids trading with
while this rule of US has existed for a couple of years , Bittrex decided to stop the traders from these countries without warning and they haven't paid the user their hard earned money

there are tons of problems even for residents of other countries , basically everyone who is trusting bittrex after this is throwing the money away

So basically if people don't update their tickets, they will get cancelled?

the issue here is that any person that is located in a sanctioned country will not be get a reply from bittrex but also some people that are not in any of these countries are being treated with the same approach

check if your country is on this Sanctions programs list

https://en.wikipedia.org/wiki/Office_of_Foreign_Assets_Control

i have been waiting since October with no reply from their support

What's your concern with bittrex? I'm not able to read all the messages here but if that's not helping you try to send them another ticket. There are a lot of tickets that has been sent and for sure yours was buried by another ticket from other traders who addressed their complain to them.

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

Almost 4 months without a solution...

Hi. Such a response was received from Bittrex via BBB Northwest:" The individual’s complaint is based on an error the individual made that is out of the control of Bittrex.  In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address.  More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token.  Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address.  But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds.  As such, Bittrex currently only has one individual on staff who would provide this service at all.  And, even in that case, it takes the individual a significant amount of time to complete the process correctly.  This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk.  While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error."
Bittrex has somewhat distorted the essence of the problem but managed to solve it after almost 2 months, including through the Better Business Bureau. 

567788 - solved.

Got my wrong deposit address issue solved via BBB trick.

GNU, thank You very much.

LET'S REPORT BITTREX TO AUTHORITIES


Federal Bureau of Investigation (FBI)
Internet Crime Complaint Center(IC3)

Ic3.gov/default.aspx

they prolly sell your info to who? :\ hmmm

All those exchanges are a bunch of total and hypocritical scum, and you guys are giving those suckers your sensitive data like: ID, Passport credentials and so on!

I have an open ticket, Request #1137093, relating to a deposit issue.