Topic: Bittrex ignores thousands of clients! - page 4. (Read 43541 times)
BBB пoмoгaeт, жaлoбa или oтзыв...
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
Me tardaron alrededor de 2 semanas en verificarme la cuenta
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Same here and im spanish living in Spain, wtf bad joke.
"The company has stated they have or are working on increasing their staff support to handle the surge and hope to resolve the issues as soon as possible."
Yeah, they claim that for over a month now... how long is something like that going to take?
I got an automated response to my 1.5 month old ticket last week, again... they requested a response... told them again the same thing like the previous times they wanted a response on their automated messages.
The message from Better Business Bureau has come to mail:
Thank you for contacting Better Business Bureau. This message is in regard to your complaint submitted on 1/20/2018 against Bittrex, Inc.. Your complaint was assigned ID 12626491.
Your complaint has been sent to the business for their response. Once they have responded to BBB, we will contact you again. In the meantime, if the complaint becomes resolved please inform us in writing.
Please remember that copies of your future correspondence will be sent to the company as well.
Sincerely,
Jazmine Zamudio
Resolutions Consultant
Thank you for contacting Better Business Bureau. This message is in regard to your complaint submitted on 1/20/2018 against Bittrex, Inc.. Your complaint was assigned ID 12626491.
Your complaint has been sent to the business for their response. Once they have responded to BBB, we will contact you again. In the meantime, if the complaint becomes resolved please inform us in writing.
Please remember that copies of your future correspondence will be sent to the company as well.
Sincerely,
Jazmine Zamudio
Resolutions Consultant
Now you only have to wait. I waited four days before getting my issue fixed
The message from Better Business Bureau has come to mail:
Thank you for contacting Better Business Bureau. This message is in regard to your complaint submitted on 1/20/2018 against Bittrex, Inc.. Your complaint was assigned ID 12626491.
Your complaint has been sent to the business for their response. Once they have responded to BBB, we will contact you again. In the meantime, if the complaint becomes resolved please inform us in writing.
Please remember that copies of your future correspondence will be sent to the company as well.
Sincerely,
Jazmine Zamudio
Resolutions Consultant
Thank you for contacting Better Business Bureau. This message is in regard to your complaint submitted on 1/20/2018 against Bittrex, Inc.. Your complaint was assigned ID 12626491.
Your complaint has been sent to the business for their response. Once they have responded to BBB, we will contact you again. In the meantime, if the complaint becomes resolved please inform us in writing.
Please remember that copies of your future correspondence will be sent to the company as well.
Sincerely,
Jazmine Zamudio
Resolutions Consultant
Here is how my address to bbb.org after his creation looks:
It isn't sure that I have formulated all points correctly, but I have received the letter on mail with contact information on the address
It isn't sure that I have formulated all points correctly, but I have received the letter on mail with contact information on the address
Can you make a tutorial please?
Go here https://www.bbb.org/en/us and start the process
When they ask you which company, choose Bittrex Inc, Bellevue WA
They'll direct you to the Northwest version of BBB, follow the process and when they ask you if there are crimes or any serious legal thing involved say NO. Say no to everything that would normally require a real lawyer.
Anyway I don't know for how much this system will be useful, when I used it they had already received 222 complaints in few days, now they're at 500. They're being rapidly flooded so they might soon stop helping people as well.
Ok, thanks for council, I have written the address in https://www.bbb.org/en/us I hope for acceleration of the solution of a question which has dragged on for a month with support of Bittrex.
I rejected the reply from bittrex and kept the complain open also i mentioned that i am not in a country from the list and offered to prove it in anyway possible, now i am just waiting for the reply hopefully they can double check the id and documents i sent them
the annoying thing is that they are treating me like a criminal not even replying to any support ticket for more than 4 months
Good, bittrex probably thought it could dismiss all BBB complaints with the same cut and paste reply. Lets see what the BBB does on Monday (or earlier if it works weekends).
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Can you explain to the BBB that because your country is not on that list the reply from bittrex isn't satisfactory? The BBB must have procedure for continuing your complaint.
I rejected the reply from bittrex and kept the complain open also i mentioned that i am not in a country from the list and offered to prove it in anyway possible, now i am just waiting for the reply hopefully they can double check the id and documents i sent them
the annoying thing is that they are treating me like a criminal not even replying to any support ticket for more than 4 months
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Can you explain to the BBB that because your country is not on that list the reply from bittrex isn't satisfactory? The BBB must have procedure for continuing your complaint.
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Same here and im spanish living in Spain, wtf bad joke.
Can you make a tutorial please?
Go here https://www.bbb.org/en/us and start the process
When they ask you which company, choose Bittrex Inc, Bellevue WA
They'll direct you to the Northwest version of BBB, follow the process and when they ask you if there are crimes or any serious legal thing involved say NO. Say no to everything that would normally require a real lawyer.
Anyway I don't know for how much this system will be useful, when I used it they had already received 222 complaints in few days, now they're at 500. They're being rapidly flooded so they might soon stop helping people as well.
This is the latest reply i got from bittrex through BBB
I was talking about the banking secrecy act, which is the main reason they suspended the accounts as explained in the BBB website
https://www.bbb.org/northwest/business-reviews/virtual-currency/bittrex-inc-in-bellevue-wa-1000048938/Alerts-and-Actions
"Brittrex responded to BBB to state the reason for these complaints is the company’s commitment to follow the recent U.S. regulatory requirements to comply with the Bank Secrecy Act has created a backlog in their support response as they work to verify the identification of their customers. The company has stated they have or are working on increasing their staff support to handle the surge and hope to resolve the issues as soon as possible."
If you have BBB your correct address I don't know how they could claim you're an Iran/Cuba resident when you're clearly not. Maybe they just wanted to dismiss your case with a cheap excuse
Ticket#: 1053858
I don't receive any email verification.
please change my email. i can verify.
I don't receive any email verification.
please change my email. i can verify.
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
Can you make a tutorial please?
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
GOT MY ACCOUNT SORTED THANKS TO THE BETTER BUSINESS BUREAU (BBB)
After 4 months of frustration and stress, tried everything no success to get my account enabled. Someone mentioned the BBB https://www.bbb.org/en/us, were taking complaints and they would contact Bittrex. I went online and filled in the form, explained my situation, the BBB replied within few hours and they sent the complaint to Bittrex and within 48 hours, had my account enabled after 4 long months!!!. BBB sent me an email to see if my complaint was resolved satisfactorily. Thank you, Better Business Bureau for your help!! They already had over 100 complaints regarding Bittrex, 99% have been sorted. Try it out.
After 4 months of frustration and stress, tried everything no success to get my account enabled. Someone mentioned the BBB https://www.bbb.org/en/us, were taking complaints and they would contact Bittrex. I went online and filled in the form, explained my situation, the BBB replied within few hours and they sent the complaint to Bittrex and within 48 hours, had my account enabled after 4 long months!!!. BBB sent me an email to see if my complaint was resolved satisfactorily. Thank you, Better Business Bureau for your help!! They already had over 100 complaints regarding Bittrex, 99% have been sorted. Try it out.
You are my hero!
A month of absolutely no response.
One (1) business day after contacting BBB, I had my account back.
does this work for ppl outside of the us ?
I join this question.
Request #579099
Manual verification of documents for an extended account is required!
Thank you.
Manual verification of documents for an extended account is required!
Thank you.
Request #996720
Repeated verification. Ticket created January 09, 2018 21:48 and now no answer
Repeated verification. Ticket created January 09, 2018 21:48 and now no answer
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