Hello, my ticket #457578
Opened more than 2 month ago.
Issue – Name Mismatch.
All the documents have.
Thank you.
Topic: Bittrex ignores thousands of clients! - page 7. (Read 43593 times)
Ok, so they answer my ticket from verification issues, he said the documents were caught in a transient error...
"I understand the frustration you must be feeling because I want to get your account verified for you as well. Unfortunately, your submission is still caught with a transient error, causing the verification to not properly process.
I have gone ahead and reset your attempt, so you should be able to try again. I just suggest that you retake a picture of your documents before you submit again.
In regards to manually verifying your account. Unfortunately, we need to also be able to view your documents on your account. And as of right now because of that error, we are unable to do so, which again I do apologize for. "
So now he keeps reseting the enchanced verification so I can resend the documentation, sent 2 times already and keeps saying "Your verification information is currently being processed"
So I'm just stuck sending the documentation and seems he can't acces them... They really need to fix the issue it's not our fault. Been a month now
"I understand the frustration you must be feeling because I want to get your account verified for you as well. Unfortunately, your submission is still caught with a transient error, causing the verification to not properly process.
I have gone ahead and reset your attempt, so you should be able to try again. I just suggest that you retake a picture of your documents before you submit again.
In regards to manually verifying your account. Unfortunately, we need to also be able to view your documents on your account. And as of right now because of that error, we are unable to do so, which again I do apologize for. "
So now he keeps reseting the enchanced verification so I can resend the documentation, sent 2 times already and keeps saying "Your verification information is currently being processed"
So I'm just stuck sending the documentation and seems he can't acces them... They really need to fix the issue it's not our fault. Been a month now
Hello! 2 my accounts were blocked probably because I sent the same passport, I created a ticket 5 days ago and still no answer. Help # 957878!
Is it allowed on that exchange to have 2 accounts for same person?
Unless one is for you and one for your business?
It's not allowed anymore. This is their new policy starting from August 24, 2017.
https://support.bittrex.com/hc/en-us/articles/115001262712-Multiple-Account-Policy
Quote
Multiple Account Policy
Ryan
August 24, 2017 04:23
PLEASE NOTE
At this time, Bittrex does not allow multiple accounts
We will automatically detect and disable new accounts linked to existing customers. Bittrex understands that users may have opened duplicate accounts and have funds stuck in a disabled account. If you have an account disabled due to having opened multiple accounts you will need to open a ticket and work with our support team to consolidate your accounts. At this time there is a significant wait time to have accounts consolidated. Requests for consolidation will be processed in the order they were received.
Ryan
August 24, 2017 04:23
PLEASE NOTE
At this time, Bittrex does not allow multiple accounts
We will automatically detect and disable new accounts linked to existing customers. Bittrex understands that users may have opened duplicate accounts and have funds stuck in a disabled account. If you have an account disabled due to having opened multiple accounts you will need to open a ticket and work with our support team to consolidate your accounts. At this time there is a significant wait time to have accounts consolidated. Requests for consolidation will be processed in the order they were received.
I can withdrawal now. I did the 2fa trick, but I believe they knew I did not really want to disable 2fa and they verified my account.
(Without disabling my 2fa)
(Without disabling my 2fa)
Hello! 2 my accounts were blocked probably because I sent the same passport, I created a ticket 5 days ago and still no answer. Help # 957878!
Is it allowed on that exchange to have 2 accounts for same person?
Unless one is for you and one for your business?
Hello! 2 my accounts were blocked probably because I sent the same passport, I created a ticket 5 days ago and still no answer. Help # 957878!
Is it allowed on that exchange to have 2 accounts for same person?
Unless one is for you and one for your business?
Hello! 2 my accounts were blocked probably because I sent the same passport, I created a ticket 5 days ago and still no answer. Help # 957878!
Hello! I dont can to get answer on my ticket many time .Help me!!! My ticket #987635
I also got a generic type email that mentioned what the op said to send (which I did with original ticket and my email response to that) but this generic email also says they need:
4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face.
Their webpage about performing verification says nothing about needing two forms of government ID. Suddenly demanding two is outrageous.
https://support.bittrex.com/hc/en-us/articles/115005329167-Creating-a-Bittrex-Account-and-Performing-Verification
An earlier post today said someone tried the 2FA trick and was just told that verification issues are being addressed separately. They didn't ask him for two forms of ID.
They must have wised up to the 2FA trick.
Thank you for providing us with the required information.
YOUR 2FA has been DISABLED/REMOVED
Please make sure to re-enable two-factor to secure your account and increase your limits.
When enabling 2FA we display the "secret" key. Please make sure to store this key in a safe place, it will allow you to restore your 2fa in the future should you lose or wipe your device.
Verification issues are being addressed separately in the order in which they are received.
So I followed the steps and they removed 2Factor, but here was their response about processing my request for enhanced verification (we are going on 4 weeks without any progress)
This ticket was entered as a 2FA ticket. Agents working this view are not trained to assist you with verifications. Your request has been forwarded to appropriate team.
Best Regards,
Tom @ Bittrex
I also got a generic type email that mentioned what the op said to send (which I did with original ticket and my email response to that) but this generic email also says they need:
4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.
I only sent them my driver's license in a selfie (attached to ticket AND also my email response to ticket email). I do have my birth-certificate which is government-issued, right? I don't have a passport, so I don't know what else to use. Should I hold up my birth certificate and take another selfie to send to them? Seems impossible to get verified. I am unable to withdraw funds or add to them at the basic level.
This ticket was entered as a 2FA ticket. Agents working this view are not trained to assist you with verifications. Your request has been forwarded to appropriate team.
Best Regards,
Tom @ Bittrex
I also got a generic type email that mentioned what the op said to send (which I did with original ticket and my email response to that) but this generic email also says they need:
4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.
I only sent them my driver's license in a selfie (attached to ticket AND also my email response to ticket email). I do have my birth-certificate which is government-issued, right? I don't have a passport, so I don't know what else to use. Should I hold up my birth certificate and take another selfie to send to them? Seems impossible to get verified. I am unable to withdraw funds or add to them at the basic level.
Hi,
I was enhanced verified before they blocked the account.
Everything (depositing, withdrawing, making trades) was working fine!
Until now; no response from support. I do not even know the reason they disabled the account.
I was enhanced verified before they blocked the account.
Everything (depositing, withdrawing, making trades) was working fine!
Until now; no response from support. I do not even know the reason they disabled the account.
enhanced verified but suddenly disabled
ticket #933369
No response from support
Please add it to the list
ticket #933369
No response from support
Please add it to the list
Were you enhanced verified before it became compulsory, or did you get verified afterwards, then get disabled?
Thank you for providing us with the required information.
YOUR 2FA has been DISABLED/REMOVED
Please make sure to re-enable two-factor to secure your account and increase your limits.
When enabling 2FA we display the "secret" key. Please make sure to store this key in a safe place, it will allow you to restore your 2fa in the future should you lose or wipe your device.
Verification issues are being addressed separately in the order in which they are received.
same with mine 
a 10 minute enhanced verification is now going on 6 hours
Yeah, Mine has been going on for two months
enhanced verified but suddenly disabled
ticket #933369
No response from support
Please add it to the list
ticket #933369
No response from support
Please add it to the list
a 10 minute enhanced verification is now going on 6 hours
Keep at guys....
Just got my account back ..... used the disable 2FA idea...and keeped asking all the hard questions,,,,
JUST KEEP at them ....
Feeling Relieved i must say....
Good Luck everyone
Just got my account back ..... used the disable 2FA idea...and keeped asking all the hard questions,,,,
JUST KEEP at them ....
Feeling Relieved i must say....
Good Luck everyone
Please include my ticket #519628 to the list too.
Opened more than a month ago. Issue – Name Mismatch.
Opened more than a month ago. Issue – Name Mismatch.
finally got a response to reset my basic verification.
they reset my basic verification and told me to do an enhanced.
So I redid my basic; it still wouldn't verify.
It seems their basic verify is broke and they know it.
I'm not happy about their enhanced since when they get hacked someone will have my photo ID.
they reset my basic verification and told me to do an enhanced.
So I redid my basic; it still wouldn't verify.
It seems their basic verify is broke and they know it.
I'm not happy about their enhanced since when they get hacked someone will have my photo ID.
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