Except their verification process is horribly broken and instead of providing a reasonable solution they will simply lock the account for good. That is about as scammy as it gets. They know that most people won't go to the trouble of getting a new ID card or whatever is needed to pass the verification (if at all possible) so they can sweep up those small amounts.
If this was purely a KYC issue they would work to help their customers. This is not what's happening. Their support people are acting like assholes determined to piss you off and make it not worth bothering to regain access.
Except if they were really scamming they would have ran away by now. As I said, I'm not defending them, they are extremely unprofessional and a horrible service in general but personally I got verified after a month, I withdrew everything and here I am. You can get verified as well, it just takes time.
They are not only unprofessional.... We can't call "horrible service" actions that killed bittrex reputation. Because this is what they did.... they distroyed their reputation. They where one of the main exchange on the market. How could anyone trust them again after this shit!?
For a comparison we can look on how poloniex treated this kyc requirement... First of all they declared that there will be an annuncement of a deadline for kyc, and even after the deadline customers will be able to withdrawal their funds without verification. This if fair and professional.
It is clear that poloniex don't want to steal customers funds.... What about bittrex?
I understand your point. I'm not defending them whatsoever, they are garbage. I'm just saying that they can't be called scam as we usually know the word scam. They are, in some way, scamming but with a more sophisticated way. Nonetheless I don't think they are spending the money that's stuck in there because disabled/unverified accounts can become verified/enabled again.
Bittrex support asked me for submitting US passport and bill utility for an enhance verification. I would add my account is DISABLED for TWO months now! they closed my tickets and kept the only one. I submitted the document but 24 hours and nothing. I know some people saying they are a scam and don't send your ID but what would you do if you have your coins stuck there!! try whatever possible way. I have submitted all the documents including the passport before. DOn't get it !!