This is the weakness when a site is managed by himself alone without any other staffs to support him.
Anytime he has an issue in real life, the site and players will be abandoned till he can come back.
I have no idea why he does not want to hire some staffs to help him in handling the casino, is he having a trust issue so he cant trust anyone to help him with his gambling business?
Bitvest was one of my favorite sites years ago because I loved their plinko game but I left it after no upgrades at all at Bitvest + the repetitive issue related to withdrawal and slow response.
This suggestion has been raised up before and for sure he read this for many times in their community, But guess Lightlord still didn't get any help and decide to operate to do usual things he do. If this issue continue to exist then provably that this will lead up something bad for their business, since provably that lots of gamblers including their old time gamblers might get disappointed for those issues happening in their casino.
For sure they can able to pay for getting additional workers, but it leaves a question to me on why Lightlord still didn't choose to follow the recommendation of people and just decide to operate by his self. For sure Bitvest is a profitable casino and if they would just maximize things needed on their casino then for sure that there's a high chance that this casino would earn a lot more success.