Topic: Bitwala - Get ready for Blockchain Banking - page 8. (Read 38595 times)

Looking forward to it. This is one aspect which is really missing in the crypto world. Everything is decentralized, except for the banking part. Be your own bank!

I preregistered today and im pretty excited to read on in this thread. Lets see how things are turning out, but it could be the thing needed !

Hi malschauen,

I need some time to answer all your questions but be assured that your case has not been forgotten and we are working on all aspects in-house and with BitPay to get the needed answers.

Best regards,

Robert @Bitwala

I have been made full in the meantime... 

As for your issue: Have a try of contacting them on Telegram, maybe that helps. In my the same lady from support ("Alis") confirmed the refund in the end but also a "Mahmoud H" on telegram was particularly helpful and listened to my case.

Thanks! Would use Bitwala again in the future!

Have a similar issue, maybe you can help me somehow, as support doenst read my emails and only send standardized answers which doenst answer my message.

I actually have problems with 2 transactions:

1. Transaction ID: pt83B35D5ozsY5xnz, made on 19.12.17 for 1527.78.
They were confirmed on time within the blockchain but on pending status on the bitwala site.
I told support, who told me that I will receive back 1527.78 Euro in Bitcoin depending on the current Bitcoin rate.
On 13.02.18 I received back +0.13195543 BTC, which were equal to about 980 Euro on this day.
This actually means that I received about 550 Euro less than I send to you. After telling support about this multiple times, support doenst seem to care or to give me any calculation why they would assume 0.1319 BTC on 13.02.18 to be worth nearly 1550 Euro.



Again, I reiceived not the equivalent amount in EURO but more than 30% or about 550 Euro less.


Second Transaction: Transaction ID: hafoLituDCshGqFAg

For 1380.11 Euro on 21.12.2018, the same problem like with the other transaction, got confirmed on time on the Blockchain.
But when asking for a refund, Bitwala staetes for not having received any bitcoin, even when I send them the link to the Blockchain:


After I received this message multiple times as answer to my blockchain link, I actually today received the answer that this will be forwarded:



All in all I had cashed in btc worth about 6000 euro to my bitwala card. After the card programm shut down, I received back only 980 Euro in btc till the current moment.
Reason:
1 Transaction for 1500 euro was paid back with 980 euro about a week ago after more than a month
Another transaction for nearly 1500 euro was denied by bitwala even if i gave them the blockchain link
3000 Euro which were confirmed on my card couldnt be returned as they were the other 2 transactions pending. Now the support deleted the 2 transactions pending but I did not receive any answer from the mychoicesupport anymore as well as the bitwala support seems like they are playing a slow game trying to not have to send all the money back, sorry for the assumption but denying actuall bitcoin rates as well as blockchain confirmations is not very serious for me.

So acutally I just want to get the money back I sent to you about 2 month ago.

Hi Polivka,
Happy to hear the issue was solved to your satisfaction.

Best regards,
Robert @Bitwala

~~~~~~~~~~~~~~~BREAKING NEWS~~~~~~~~~~~~~~~~~~~~~~~~~

Just got notice - Will get the right refund! Yeah!

The Problem is:

1) I made a SEPA transfer
2) Everything went fine, I got confirmation via BIP70 payment protocol - transaction went into a block 18 minutes later
3) Something went wrong on Bitpay/Bitwala side, my payment never got credited
4) They hold my Bitcoin ransom for over a month while I had to watch the price decline and had no chance to sell it
5) Support finally reacted, assured me twice that my refund will be based on the EUR value of that time
6) They just sent the BTC amount back (not the EUR equivalent)

Hi mishax1,

Thank you for sharing your find. Sadly we can't change the choice of words because this is directly from our partner SIMPLEX.

I hope you don't find it too irritating and yes you can paste any Bitcoin wallet address into it.

Best regards,

Robert  @Bitwala

When did we start calling Bitcoin as "Bitcoin Core" ?

Is this a serious question  ?

Bitcoin Core is the reference implementation of Bitcoin and the most
used Bitcoin client as well as the software that you need if you want to run
a full node.

I assume that you can simply enter a regular Bitcoin address from any
client (aside from the new bech32 address format).

Going to buy.bitwala.com  to buy Bitcoin and seeing this..
 WTF is Bitcoin core ?

Hi Polivka,

Thank you for getting in touch. I'm happy to help you but I'm not quite sure what the problem is. Could you explain if the issue is that you didn't receive your refund in EUR, or if you are unhappy with the current EUR to BTC exchange rate?

Best regards,

Robert @Bitwala

I don't, it's not "my company".
I still don't understand where the problem was/is, but I am sure whatever the problem is they're not doing whatever you think they're doing on purpose.

Maybe you can outline the problem in single three-word sentences from the beginning and not have me guess half the story.

Bitpay being a supplier of choice of Bitwala makes it Bitwalas issue to clarify that. As you can see the transaction made it into a block 18 minutes later - and the payment was not small; at least by my measures

How do you deal with the fact that they deleted the records of the refunded transactions in your company accounting?

That's a BitPay issue then, not a Bitwala issue.

Please be aware that BitPay uses the exchange rate at the moment they initiate the refund AND they take a substantial transaction fee, so if the payment in question was reasonably "small", that might be the reason for not receving the "correct" amount of bitcoins....

This problem is isolated from the other refunds, and yes - I also received them.

The problem described above is that I have gotten the wrong exchange rate for a refund.

I don't understand your exact problem....

But you might want to check your spam folder (for the email addy that you regged your bitwala account with) for bitpay emails, you should find the refund instructions there.

I received both the email for the refund AND the refund last week, and I know many other customers have as well.

Hello All,

 I hate to carry this into the public, but I have a problem with a payment I made and your support isn't really understanding (support ID 228180).

The story in short: I did a SEPA transfer with a payment protocol enabled wallet (electrum) - got a signed invoice from bitpay:



Got confirmation via payment protocol immediately:



Their website changed immediately indicating that they also received the broadcasted transaction:



transaction was broadcasted on time (in fact 3 minutes after the invoice was issued), blockchain explorers show this:



I immediately contacted support and it has been confirmed TWICE to me that the refund will be based on the EUR amount of that invoice (since the bank closed down Bitwalas account anyhow only a BTC refund was/is technically possible):

and

All I want here is that they keep fair and honour the refund. This is going on for nearly two month now and besides the support always being nice nothing happened.
Thanks for your attention!

Hi ledio,
Thank you for informing the channel and us about your successful refund. We love and come from the crypto community and we will always make sure to never betray our user's trust.

Best regards,

Robert @Bitwala