Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 74.

DonRavy

newbie

Activity: 32

Merit: 0

Quote from: blackarrow on July 29, 2014, 02:57:21 PM

Quote from: DonRavy on July 29, 2014, 02:52:13 PM

Now what about the refunds? Where's the money BA?

If you have purchased from us, your money are here: http://www.globalfoundries.com/

I sure did, batch #1 X-3... I'm just not sure you understand the word refund or the legal implications of requesting one. You might wanna start looking into that. Fast.

edit: also, deleting my posts won't really do you much good, as others before me have said, research the Streisand effect, you might learn something.

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: DonRavy on July 29, 2014, 02:52:13 PM

Now what about the refunds? Where's the money BA?

If you have purchased from us, your money are here: http://www.globalfoundries.com/

abdullahadam

sr. member

Activity: 285

Merit: 250

Quote from: blackarrow on July 29, 2014, 02:55:03 PM

Quote from: abdullahadam on July 29, 2014, 02:50:27 PM

How about those of us who have already purchased PSUs? Should we send it back?

If you have purchased the PSU just for compensation and you would prefer to use other type of PSU for the compensation miners, please ask our customer support not to send you the PSU with your miner. We will then be able to refund you the PSU cost.

Regards!

You have already sent me the PSUs here in Canada.
Can I send it back for a refund?

Thanks

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: abdullahadam on July 29, 2014, 02:50:27 PM

How about those of us who have already purchased PSUs? Should we send it back?

If you have purchased the PSU just for compensation and you would prefer to use other type of PSU for the compensation miners, please ask our customer support not to send you the PSU with your miner. We will then be able to refund you the PSU cost.

Regards!

tempestb

hero member

Activity: 729

Merit: 500

Quote from: blackarrow on July 29, 2014, 02:49:35 PM

Quote from: tempestb on July 29, 2014, 02:45:57 PM

Blackarrow, I'm a customer. I have a simple question.

With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?

This needs some clear answer as to the process so we know what to expect.

Thanks

No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.

Regards!

Thank You

DonRavy

newbie

Activity: 32

Merit: 0

Quote from: blackarrow on July 29, 2014, 02:45:52 PM

Quote from: jimmothy on July 29, 2014, 02:39:04 PM

This is a joke right?

Did it take you a few hours to write this post?

No, the forum messages, do not take half a day but take precious hours.

However, writing these announcements take more than half a day: http://www.blackarrowsoftware.com/store/index.php?dispatch=news.list

Considering your track record it is not at all surprising that such an announcement takes you more than half a day, something that anyone with any sort of competence and any kind of intra-business communication experience would be able to write up in less than an hour. But since your people in charge of production and debugging write up your news announcements, I guess your janitors do your accounting, your secretaries the product delivery, and your director the evasion of romanian authorities in Reading... oh wait! Woopsie!

Now what about the refunds? Where's the money BA?

abdullahadam

sr. member

Activity: 285

Merit: 250

Quote from: blackarrow on July 29, 2014, 02:49:35 PM

No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.

Regards!

How about those of us who have already purchased and received our compensation PSUs? Should we send it back?

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: tempestb on July 29, 2014, 02:45:57 PM

Blackarrow, I'm a customer. I have a simple question.

With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?

This needs some clear answer as to the process so we know what to expect.

Thanks

No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.

Regards!

alfabitcoin

sr. member

Activity: 476

Merit: 250

Quote from: blackarrow on July 29, 2014, 02:40:32 PM

Quote from: DebitMe on July 29, 2014, 02:36:47 PM

OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...

Unfortunately as you are not our customer we cannot spend time to answer your questions.

I would like to point out to our customers that this individual is still trying to put subliminal messages into his replies by falsely affirming that our chips are "behind other manufacturers". Affirming this is a blatant lie. He is in no position to affirm this as he has never seen or tested our chips.

Lame ba, lame.

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: DebitMe on July 29, 2014, 02:44:57 PM

better off buying AM chips in bulk.

So this is the company paying you.....

tempestb

hero member

Activity: 729

Merit: 500

Blackarrow, I'm a customer. I have a simple question.

With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?

This needs some clear answer as to the process so we know what to expect.

Thanks

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: jimmothy on July 29, 2014, 02:39:04 PM

This is a joke right?

Did it take you a few hours to write this post?

No, the forum messages, do not take half a day but take precious hours.

However, writing these announcements take more than half a day: http://www.blackarrowsoftware.com/store/index.php?dispatch=news.list

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: DebitMe on July 29, 2014, 02:36:47 PM

OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...

Unfortunately as you are not our customer we cannot spend time to answer your questions.

I would like to point out to our customers that this individual is still trying to put subliminal messages into his replies by falsely affirming that our chips are "behind other manufacturers". Affirming this is a blatant lie. He is in no position to affirm this as he has never seen or tested our chips.

jimmothy

hero member

Activity: 770

Merit: 509

Quote from: blackarrow on July 29, 2014, 02:35:40 PM

The reason why we have not posted updates is that it takes almost half a day of some staff that are in charge with production and debugging to write it. We have decided that we cannot risk to introduce a probable 1 day delay each week for the update as it is not in the best interest of our customers.

Regards!

This is a joke right?

Did it take you a few hours to write this post?

blackarrow

hero member

Activity: 532

Merit: 500

Quote from: greenlion on July 29, 2014, 02:27:52 PM

Quote from: blackarrow on July 29, 2014, 02:11:24 PM

Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned. There are about 5 people flooding this that consider themselves to represent all our customers. We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.

This "garbage" is 100% YOUR fault for failing completely to keep customers updated, and reneging your compensation/price matching promises.

It's not acceptable to keep making promises to start production or ship, then disappear completely for weeks without any explanation.

Failing completely to keep customers updated? Have you read this page?

http://www.blackarrowsoftware.com/store/index.php?dispatch=news.list

We have not cancelled the compensation. As announced, compensation is going to be shipped immediately as we clear the queue.

The reason why we have not posted updates is that it takes almost half a day of some staff that are in charge with production and debugging to write it. We have decided that we cannot risk to introduce a probable 1 day delay each week for the update as it is not in the best interest of our customers.

Regards!

abdullahadam

sr. member

Activity: 285

Merit: 250

Quote from: blackarrow on July 29, 2014, 02:11:24 PM

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

BlackArrow, not one single update posted since July 6th. You call this keeping customers up to date??

subseaguru

hero member

Activity: 560

Merit: 504

I know the voices in my head aren't real.

I have bought from AMT and BA and they both say the same thing. nearly word for word. "its not our fault", "its the supplier", "we always keep the customer first in all decisions". same shit, probably the same people too.

DonRavy

newbie

Activity: 32

Merit: 0

Too little, too late. What about refunds? Where's the money, Lebowski?

terrapinflyer

hero member

Activity: 602

Merit: 500

Quote from: blackarrow on July 29, 2014, 02:11:24 PM

Quote from: Mattster28 on July 29, 2014, 01:47:20 PM

Why would a competitor need to try and keep customers away from you? You are doing a DAMN GOOD job of that yourself.

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

Regards!

I almost fell out of my chair. Roll Eyes

blackarrow

hero member

Activity: 532

Merit: 500

Pictures taken today can be viewed here:

http://ecointalk.net/gallery/album/60-30072014-update/

Note that today we have not assembled LCDs or Wifi because the control boards need to be changed a little bit (some resistors) to configure proper contrast, and wifi.

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