Bonus Abuse: Who is to Blame? - page 9.

Cling18

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Quote from: Boristhecat on June 16, 2022, 08:13:36 AM

Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

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I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes? Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

A strange question - the violator is always to blame. Even if the thief used the door that for some reason was not closed, he remains a thief, and the one whom he robbed remains an innocent victim. As for statistics, I would not overestimate its importance. Casinos that make bonus programs are well aware that some unscrupulous players will not use them properly and will be able to somehow cheat. But bonus programs give more profit than losses, so these collateral losses are acceptable for the casino.

Those who have done wrong are really to be blamed. No matter what the reasons are, cheating is still cheating, abuse is abuse and there's no excuse. If a site has a mistake regarding the bonus security scheme, it doesn't mean that people have to take advantage of them. If we know what's right and wrong, we should take responsibility for our actions.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

-skip-
I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes? Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

A strange question - the violator is always to blame. Even if the thief used the door that for some reason was not closed, he remains a thief, and the one whom he robbed remains an innocent victim. As for statistics, I would not overestimate its importance. Casinos that make bonus programs are well aware that some unscrupulous players will not use them properly and will be able to somehow cheat. But bonus programs give more profit than losses, so these collateral losses are acceptable for the casino.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

So I was reading this article where a recent study showed that 71% of online gambling merchants have reported an increase in promotion abuse over the past year.

Quote

After surveying 1,700 fraud and payment professionals based at online gambling platforms, the study found that 62% of all types of online merchants had suffered an increase in fraud over the past 12 months. These operators detailed significant impacts on revenue as a result of online fraud.
Promotional offers are a common tactic employed by online gambling platforms to attract customers; such offers include loyalty rewards, sign-up bonuses and free bets.
Savvy players make use of multiple accounts and different IP addresses to exploit these promotions, finding loopholes that result in heavy financial losses for the companies targeted.
Another form of fraud that has seen an increase is online payment fraud, with 67% of merchants reporting a rise in payment details being taken from customer accounts. The high traffic of the websites involved can make it difficult for companies to clamp down on fraudulent activity.

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes? Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

As a child, I read the novel Ascanio by Alexandre Dumas. One of the main characters of this historical novel is the great sculptor Benvenutto Cellini. He managed to escape from the castle of Sant'Angelo. He was a prisoner. Fortress Sant'Angelo was considered an impregnable fortress.

Alexandre Dumas wondered why in history there are cases of successful escapes from impregnable fortresses? The author of adventure novels concluded - "This is due to the fact that the jailer may forget that he is guarding the prisoner. However, the prisoner will never forget that he is in prison."

This explains a lot about gambling abuse...

The attackers are very eager to get free money. Therefore, they are diligently looking for opportunities to get them at online casinos.

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Quote from: Chato1977 on June 16, 2022, 05:49:04 AM

of course the Cheater/abuser , who do you think to be blame in this? the site is making business and those abusers wanted a MONKEY BUSINESS .

So they are the one who must be blame here.

If the abuse made intentionally, I see that as a the one to blame for but if the site is not that good and not secured then other gamblers are being tempted to abuse the system, I think the gambling site is the one who are responsible for this. You can't just make a promotion if you think your site is not secured yet, once you have this bonuses you should be more confident about your own system. Technically, the abuser will get what he deserve and this is an eye opener for the site to be more secured next time.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

Casinos mean well when they offer bonuses, they just want to announce their launch to reward their existing players, and invite new players to try their casino, its the cheaters and abusers' fault why casinos are losing from their bonuses, they are the victim here and we should not blame the victim, but casinos should be aware of these abuses and how they exploit these bonuses, it's for their own good if they can keep up with their security, so they can only reward those who deserve it.

Chato1977

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of course the Cheater/abuser , who do you think to be blame in this? the site is making business and those abusers wanted a MONKEY BUSINESS .

So they are the one who must be blame here.

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Quote from: AmoreJaz on June 15, 2022, 03:26:27 PM

Quote from: madnessteat on June 15, 2022, 04:16:48 AM

I don't think any of them are to blame, but they all need to pay attention to it and counter fraud. Casinos make money at the expense of their customers, so they have to provide safe storage of user funds. But most casinos buy software from software creators and don't have such a high level of technical specialists as cheaters. Customers should understand that because their private keys are kept by the casino.

but in case the abuse is not detected early, it is the casino itself who will suffer the most. so for me, it is the responsibility of the casino to secure their filters for such abuse. because let's admit the fact that these people will always try to exhaust the bonus given, and will find loopholes in the site to get as much as they can. if you are a site which has long-term goals, you will invest in your security and other protection protocols. you can't tell the abusers to stop but you can restrict them with your security measures.

What security measures? If any gambler abusing the bonus system can register several accounts on his relatives - wife, brothers, sisters, etc. and use a proxy so that in case of inspection the casino could not prove abuse. As we know today, even the most advanced security systems cannot resist this.

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Quote from: seoincorporation on June 15, 2022, 09:48:27 PM

Each time the casino creates a new bonus they decide the rules, and if a smart customer finds a way to take advantage of this bonus is because the casino does a bad job releasing a bonus that can be exploited. So, each time a user abuses any bonus promo es because that promotion wasn't well designed and from my point of view that's the casino's fault.

It's depends on the casino itself, according to this article the gamblers find a loopholes to create multiple accounts with different IP address. If the casino already mention on their TOS or the bonus rules of prohibiting the use of multiple accounts, then the gamblers are wrong. If the casino didn't stated anything and confiscated the money since it would harm their casino, the casino could be blamed since there's no rules, but at the same time that's rules didn't need explicitly stated since almost anyone know what is abuse mean.

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I remember this same argument when we are at group , Someone pointed that it is casinos fault to not finding every bugs and problems their site might experience first before releasing the game .
but some pointed that if you are not a greed gambler and a fair one? then you will be exposing those problem instead of abusing so for me personally ? it is always the abuser that will be in blame here , because not the advantage is what we need to talk but the honesty .

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I also think both are to blame, but knowing this, a casino must put measures in place so that this does not happen, or at least that the impact is minimal, in the same way that supermarkets put measures in place to avoid being robbed, although it is inevitable that at the end of the year a small percentage of items will be stolen.

I thought this in Bilucy's case. It is one thing if you have half a dozen people abusing you, but when you have such a large number that you have to stop operating, it means that you have had bad foresight and bad management.

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Quote from: seoincorporation on June 15, 2022, 09:48:27 PM

I blame the Casinos and let me explain why.
Each time the casino creates a new bonus they decide the rules, and if a smart customer finds a way to take advantage of this bonus is because the casino does a bad job releasing a bonus that can be exploited. So, each time a user abuses any bonus promo es because that promotion wasn't well designed and from my point of view that's the casino's fault.

Thats the reason why it is more ideal to the gambling platform to make an all-around of testing which takes two phases which is the beta testing and alpha testing before releasing it into the market that can be use by the users and one of the mistakes of the management is not having a QA testing with it, of course it is the most crucial that might get abuse by those users and at the same time it depends on the user if they will report of it if they found a leak it is good to tell to the management can be possible get rewarded too or abuse the system.

seoincorporation

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I blame the Casinos and let me explain why.

Each time the casino creates a new bonus they decide the rules, and if a smart customer finds a way to take advantage of this bonus is because the casino does a bad job releasing a bonus that can be exploited. So, each time a user abuses any bonus promo es because that promotion wasn't well designed and from my point of view that's the casino's fault.

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Quote from: Wexnident on June 15, 2022, 07:37:59 PM

Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

For the first question, it's possibly because they don't want any innocent users to get hit by their fraud detection system. That would cause possibly a LOT more issues in the long run compared to letting some users take advantage of their bonuses. Though afaik bonuses have a set limit e.g., a set amount of withdrawal before being able to withdraw (not including the ones from the bonuses) so I don't think they lose out that much?or rather they just aren't able to maximize their profits.

Ofc the ones to blame are the fraudsters. No way in hell is there a world where the act of scamming/taking advantage of a loophole is the right thing to do.

Yes, the fraudsters are to blame but it is very difficult to know who the fraudsters are, especially on the internet, because they can easily use other identities. Casinos will limit and anticipate fraud or abuse of the bonuses they provide users but it will take some time before they can figure out who did it. Casinos can view reports from their site about new users who have registered on their site and see where they are coming from. And usually, the casino will check users who have almost the same IP as other users or will have a way to detect fraudsters who abuse the bonus.

ibuddy122505

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Who is to Blame? You can blame fraudsters most of cases, but things definitely work out as usual. We acknowledge reward abuser is exist, so any advancement will be gone exceptionally soon because of masses of abusers. The online gambling operators takes necessary measures however some of the time genuine clients get impacted following the occasions. It's not easier to give fight against abusers but gambling operators changes their terms and condition to make the thing fair.

However, there is still gap between gambling operators and clients. The thing is very new, so we've to battle against the victimizers from both side.

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Quote from: Wexnident on June 15, 2022, 07:37:59 PM

Ofc the ones to blame are the fraudsters. No way in hell is there a world where the act of scamming/taking advantage of a loophole is the right thing to do.

For me scamming is very different from taking advantage of casino promotion. I'll make an analogy for this to explain more properly:

Scamming is like cheating, it's like using a 3rd party-tool to a particular casino or website to rigged their game for your own benefit. It's stated on their TOS that using those are illegal and can face some serious charges if proven to be guilty.

While promotion abuse or exploit doesn't violate anything on the TOS making people not afraid to do it. It is the fault of casino owners because they did not review properly if there will be a loophole on their promotion.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

For the first question, it's possibly because they don't want any innocent users to get hit by their fraud detection system. That would cause possibly a LOT more issues in the long run compared to letting some users take advantage of their bonuses. Though afaik bonuses have a set limit e.g., a set amount of withdrawal before being able to withdraw (not including the ones from the bonuses) so I don't think they lose out that much?or rather they just aren't able to maximize their profits.

Ofc the ones to blame are the fraudsters. No way in hell is there a world where the act of scamming/taking advantage of a loophole is the right thing to do.

ralle14

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I guess it depends on the situation but i'd put the blame more on the users that tend to abuse it knowing the rules are already laid out. On the other hand, abuses are inevitable when it comes to promotions given that casinos don't have the perfect solution against abusers.

Quote from: uneng on June 15, 2022, 03:35:27 PM

Abuses are a serious issue because they reveal the casino security system isn't robust enough to work efficiently and gives gamblers a hint there might be another more serious security flaws which can potentially compromise users' funds deposited on the platform... If a hacker can steal from promotions, he can potentially invade the system and steal from the site's balance, depending the security measures currently in use on the casino, that has to be inevitably developed and upgraded frequently, since there is a constant war between defenders and invaders in online environment, as we can see since the beginning of the internet with viruses, anti-viruses and hacker attacks.

I agree, it puts their security to the test. I'm not sure about hacking from promotions as they rarely happen but most of the promotion abuse we usually see nowadays comes from gamblers that are caught due to multi-accounting and some casinos take so much time before abusers get caught.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants?

Blame for what? Why the site is being abused?

In the first place, there will be no abusers if no such thing will be intentionally done. I don't blame the gambling operators as I'm sure they have a good tool to fight against abusers but it's just that these abusers are focused on how to take advantage of the bonuses.

The best thing to do here is to revise the bonus terms. Make it to the point that it's not that easy to achieve. I doubt these fraudsters will still do some effort if they found the bonus terms are a bit of a hassle thing to do for them to put some effort to take advantage of it. The fraudsters don't have the mindset the same as real players that have a goal of putting effort to achieve those bonuses.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

What kind of question is this? Abusers are the ones who are doing dirty here. There's even no need for much heavy and tight security to deal with the abusers if these people are honest. But that's an impossible thing to imagine that there will be no abusers. The site should just do everything to take down those and do an IP ban if necessary and prohibits the use of VPN if the situation of system abuse is now massively happening.

Big withdrawals should be checked first and bonuses should be reviewed. Lots of things should be done just to minimize the advantages and benefits that these abusers are doing. No need actually to strengthen the security but rather do some brainstorming to catch these abusers.

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Quote from: Davidvictorson on June 15, 2022, 01:39:56 AM

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes?

A gambling platform or merchant should know about this and they must be able to provide the best tech for their platform. Or this will always happen. But as we know that online world will never be 100% guaranteed security, a perfect system, and also others. Many fraudsters, people, or hackers may still be able to crack or hack the system in order to get more bonuses. And here, this may be the one that is utilized by them to get more money from gambling merchants. We are not sure enough, but probably there are some groups who are working like this, utilizing the bonus by doing any frauds. as long as they can, they will continue.
And this should be the homework for gambling platforms to add a security system to their platform.

Topic: Bonus Abuse: Who is to Blame? - page 9. (Read 1464 times)