Hi oz.kashi and bitcointalk community,
We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalksearch.org/topic/solved-btc365com-scam-me-20mbtc-5359552).
Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:
1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)
2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.
3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation.
3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.
3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?
To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.
Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!
Hi,We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalksearch.org/topic/solved-btc365com-scam-me-20mbtc-5359552).
Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:
1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)
2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.
3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation.
3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.
3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?
To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.
Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!
I'll start with the fact that my username on the site is: "ozkashi" As you know.
I can not understand why it is so difficult to you defeintly know that is my username only by my name.. Are there more customers you closed the account because of abnormal activites ? or you just want to buy more time to scam more customers? This is a very interesting question.
Regarding " cropped screenshots" , unfortunately you block my access to the account and the chat conversation with you can not be exported, so luckily I took screen shots of it.
Plus I confirm that I twice withdraw money from the site to my wallet, but I can not figure out why you think is ok to steal from me 20mbtc that in my balance.
about "2c) this is total nonsene. this is The exact sentence. " As for now I played only few bets (they win)." i explain that the bets that i placed win.
Your attempt to confuse is pathetic
in "3c)" you admit that you know my user name in yours site Otherwise how did you know that i withdraw more then 20 mbtc from the account?
I demand to get the rest of the money I have left in the account immediately.
Replied on your accusation thread to avoid double posting.
Many players abuse sportsbook so I can understand if a user was limited and maybe tried to abuse by creating multiple accounts. But there should be no reason to not allow the user to withdraw their balance, unless you have solid proof of multi accounting or fraud.
Hi savetheFORUM, good points. I'd add that the main issue with limiting bets is that naughty syndicates/users generally just create different accounts and abandon the bet-limited account.. this has been getting increasingly sophisticated bad actors using software to rotate IP addresses and mixers to avoid linking their withdrawal addresses.
