"Hey, there... we just brought the propane truck around to say we're severing all business ties with you, so we're gonna need that propane back.... and the tank. We
Topic: Butterfly Labs Forced "On Hold For Refund" for all my Single SC orders - page 60. (Read 59172 times)
May 16, 2013, 05:06:09 PM
I don't think a worse PR move could be imagined.
"Hey, there... we just brought the propane truck around to say we're severing all business ties with you, so we're gonna need that propane back.... and the tank. Weheard you complained on the Internet that we missed the last four months in shipping propane out during Winter, and we kept saying we'd get to it the next month, but kept failing to show up because propane's fucking hard based this decision on a number of factors. You'll get a check in the mail."
"Hey, there... we just brought the propane truck around to say we're severing all business ties with you, so we're gonna need that propane back.... and the tank. We
May 16, 2013, 05:04:56 PM
Could that be because you were holding out on giving them your payment details
No. Provided details @ 4:12 PM CST
May 16, 2013, 05:04:34 PM
That's really not a smart move on their part at all.
They've openly lied on multiple occasions and are on very thin ice.
There is nothing more motivated than a disgruntled customer and should that customer be motivated and vocal enough as to bring deceit within the spotlight of a consumer intermediary/ies to the point at which they choose to intervene, that could cause a huge headache to BFL and their customers. If found to be operating outside the law cease any production before it's even started.
They've openly lied on multiple occasions and are on very thin ice.
There is nothing more motivated than a disgruntled customer and should that customer be motivated and vocal enough as to bring deceit within the spotlight of a consumer intermediary/ies to the point at which they choose to intervene, that could cause a huge headache to BFL and their customers. If found to be operating outside the law cease any production before it's even started.
May 16, 2013, 05:03:57 PM
had you logged in and agreed to the new terms of the 1st of May ?
Yes.
May 16, 2013, 05:03:09 PM
had you logged in and agreed to the new terms of the 1st of May ?
May 16, 2013, 05:02:48 PM
"Refund given, complaint resolved. Neeeext!"
Waiting on the refund, fwiw.
Could that be because you were holding out on giving them your payment details, pending your public tantrum on this thread, or did you timely provide refund information and fail to timely receive your refund?
Here, let me fix it for you: "Refund initiated, complaint will be resolved once customer provides required information. NeeeeeeeeeeEXT!"
May 16, 2013, 05:02:43 PM
Without knowing the exact definition - It seems he have done libellous statements at this forum.
If there is anything I have said that is false, libelous, or in no-way rooted-in-fact, please point them out to me.
May 16, 2013, 05:02:28 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
IOW,
Thank you very much for the almost 5k interest free loan you provided us for the last xx months, now kindly fuck off and leave us alone!!!!!!!
May 16, 2013, 05:00:40 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
F**k me, they can't actually do that when they entered an agreement to deliver once the sale completed. His 'frustration' stems from their inability to deliver despite many broken promises.
The error is entirely on their part. Has Christian openly stated anything libellous in public forums?
A trade is a two-part deal.
Without knowing the exact definition - It seems he have done libellous statements at this forum.
May 16, 2013, 04:59:58 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
Else, Christian is not made whole.
May 16, 2013, 04:55:30 PM
(Wall-of-angst Deleted. I've never ever felt this abused a customer before. Filed a complaint with the Missouri AG Customer Complaints dept. Provided a Paypal address to office@bfl to get refunded for $4,698, hopefully, and moving on with my life)
So basically they got to use almost $5k to fund their development for 11 months interest free. Brilliant play by Josh!I agree that this seems like it could be illegal. I really hope Xian01 pursues any potential legal recourse that might be available. I would be very curious to hear a lawyers opinion.
May 16, 2013, 04:54:36 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
LOL
May 16, 2013, 04:54:13 PM
"Refund given, complaint resolved. Neeeext!"
Waiting on the refund, fwiw.
May 16, 2013, 04:51:57 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
F**k me, they can't actually do that when they entered an agreement to deliver once the sale completed. His 'frustration' stems from their inability to deliver despite many broken promises.
The error is entirely on their part. Has Christian openly stated anything libellous in public forums?
May 16, 2013, 04:51:48 PM
Antics aside, money changed hands and BFL appears to have reneged on terms of the sale. My guess is that the Missouri AG consumer complaints dept. would be a good avenue to pursue if you aren't satisfied with your purchase and negotiations fall through. I have worked with them in the past and they are very fastidious about consumer complaints.
I have no strong feelings about BFL other than they seem to be terrible at PR, have missed several deadlines, but have very attractive products from a price/performance and aesthetic POV.
Disclaimer: I do mine on EMC but I have no connection w/BFL other than almost making a pre-order.
The Missouri AG Consumer Complaints Dept will give exactly as many fucks as his complaint warrants: 0.I have no strong feelings about BFL other than they seem to be terrible at PR, have missed several deadlines, but have very attractive products from a price/performance and aesthetic POV.
Disclaimer: I do mine on EMC but I have no connection w/BFL other than almost making a pre-order.
Most state laws actually REQUIRE you to offer a refund if you are unable to deliver within 30 days of your initial targeted delivery date (backorders included), alternately, you may offer to extend the time limit, with confirmed consent from the customer, but you're not required to offer the extension. You ARE required to offer the refund.
Go into an AG office and complain that, "A company 'unethically' refunded my money when I complained about the wait time for my order." Be sure to take a video camera, and post the video of their reaction on Youtube for us all to watch!
You cannot have it both ways.
Inaba is still the COO of the company, so the point is valid, as is the "among several other things" part of that post. Making personal enemies of the owners of a company you want to do business with is bad policy in and of itself, but he also sought/seeks to continually defame the company itself, as well as other owners/officers of the company.
If you hate a company enough to talk shit about them on a DAILY basis, you're probably not somebody worth doing business with. His complaint was that they weren't sending the product he paid for soon enough, so they resolved it, and made it a product he hasn't paid for, freeing up a few thousand dollars to go spend on something else.
"Refund given, complaint resolved. Neeeext!"
May 16, 2013, 04:45:21 PM
Just more of BFL trying to find a way to cancel as many orders as they can.
In what way does this make sense?
May 16, 2013, 04:44:16 PM
I can't wait until Microsoft starts paying employees to peruse online forums and revoke licenses of naysayers in exchange for a refund. They could probably stuff it in an agreement and not be noticed for years.
LOL. MSFT could not do that though because after revoking million of licenses we would find out how little we need their products and then they could not keep stuffing them on computers. May 16, 2013, 04:43:47 PM
Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?
From: Butterfly Labs <[email protected]>
Subject: Re: Orders to refund
Date: May 16, 2013 3:30:16 PM CDT
Hello Christian,
After reviewing your account, we have decided to end our business relationship with you. At this time, we are severing all business ties with you and will be refunding your money. This decision was based on a number of different factors and is final.
Sincerely,
Butterfly Labs, INC
May 16, 2013, 04:43:44 PM
Just more of BFL trying to find a way to cancel as many orders as they can.
In what way does this make sense?BFL does not have a lack of customers, only a lack of product. Since BFL increased the price of their products by something like 85% recently, then every canceled early pre-order is money in their pocket and one less unit in the HUGE backlog that is inspiring people to grab their pitchforks...
May 16, 2013, 04:41:50 PM
Careful what you say guys, wouldn't want your orders to get cancelled would ya? 
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