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Topic: Butterfly Labs Forced "On Hold For Refund" for all my Single SC orders - page 56. (Read 59168 times)

legendary
Activity: 1890
Merit: 1003
The only purpose to canceling his order is to punish him which will silence unhappy customers and help obscure their failures.

... and this is what just blows my mind. By canceling my orders, they have done the exact opposite of silencing me Sad

 It just doesn't make any logical sense. They have left me incensed. As Val Kilmer once said, "It's a moral imperative" now.
Xian is the one.

He will free us from Zion!
legendary
Activity: 1652
Merit: 1067
Christian Antkow
Anyone notice that in wrenchmonkeys twisted reality, the COO never taunted him at all?
This should be sent to your local psychologist for study and possible review.


Wrenchmoney is a Josh sockpuppet account
legendary
Activity: 1890
Merit: 1003

11. Wouldn't you after having been bent over for 11 months ? I've been on this planet for a while, been involved in a few lawsuits, have seen some things and stuff, but I've never, EVER, come near to a customer experience like this.

 This is just not how a normal company conducts business. Certainly not any tech company I have ever conducted business with.

 
Sir, calm down.

If you did not know, wrenchmonkey is always "bent over" while doing work. That is what wrenchmonkey is known for...hence the name? (I speculate)
legendary
Activity: 1890
Merit: 1003
He didn't cancel, which indicates that he didn't believe what he was saying, and instead was just being malicious.

1) Pre-order product
2) Get taunted by COO of BFL on Forums. Made to endure one broken promise after another. No shipping date in sight after 11 months of waiting.
3) Call him on his bullshit
4) Repeatedly
5) COO punitively cancels orders from butt-hurt
6) Makes sure pre-order customer also is made to feel butt-hurt - awaiting refund in paypal account

 Is this an accurate assessment of the situation ?

1) Pre-order product.
2) Shipping delays.
3) Taunt company ceaselessly, sling mud, pick fights, make accusations and allusions to fraud, etc. Insult multiple corporate officers of company.
4) Repeatedly.
5) Company says enough is enough, cancels order and asks for refund account info.
6) Pathetic attempt at backpedaling.
7) Post the butthurt on public forum for a little more taunting/mudslinging.
Cool Backpedaling didn't work.
9) Accept fate, send refund account information late in day (probably not too long before closing time).
10) Immediately complain that you don't have refund yet, in butthurt thread. Update every 20 minutes that you still don't have refund.
11) Cry to AG office, as though you're a victim of some conspiracy to 'borrow' money interest-free/target you for being (Black? Female? Gay? Christian? Huh)
Anyone notice that in wrenchmonkeys twisted reality, the COO never taunted him at all?

This should be sent to your local psychologist for study and possible review.
legendary
Activity: 1176
Merit: 1005
Really? Because a LOT of your posts bring up Sonny being a "felon" over and over. One of your posts outright stated that they still need to prove that they're not a scam. So again, if you didn't believe that they were a scam, you sure did put a lot of effort into making it appear that you did

 Is Sonny Chris Vleisides not a felon ? Again, if I am in error with those facts, I'll be the first to stick my foot in my mouth and apologize. Am I an asshole for raising that point ? Probably. Slow-burn frustration has a way of making one exceptionally bitter on a long enough timeline when money has been put up in good-faith.

I see nothing wrong whatsoever when pointing out that a person who appears to be currently running a mail order scam is, in fact, a convicted felon because of previously running a mail order scam.
legendary
Activity: 1652
Merit: 1067
Christian Antkow
Really? Because a LOT of your posts bring up Sonny being a "felon" over and over. One of your posts outright stated that they still need to prove that they're not a scam. So again, if you didn't believe that they were a scam, you sure did put a lot of effort into making it appear that you did

 Is Sonny Chris Vleisides not a felon ? Again, if I am in error with those facts, I'll be the first to stick my foot in my mouth and apologize. Am I an asshole for raising that point ? Probably. Slow-burn frustration has a way of making one exceptionally bitter on a long enough timeline when money has been put up in good-faith.

 Please point out the post where I state they still need to prove they are not a scam. That does not sound like something I would say, considering I don't believe they are a scam and already own one of their products. Shady ? Sure. A scam ? Verifiably not, so far.
hero member
Activity: 924
Merit: 1000
Purging the occasional toxic customer will be better for everybody. Maybe he can go buy some more USB sticks from ASICMINER now. Those seem like a totally solid investment... Grin

The best recourse would be for the customers en masse to purge this toxic company and thus allow the market to be repopulated with more reputable and reliable businesses. The only reason this is dragging on is pipe dreams of thousands of people who assume they will get something that hashes.

The implosion of BFL is nearing, and as someone without any orders with BFL, I am glad I won't have to make the decision to jump ship before everyone else does. This from here on out is going to be a race for the bottom. A game of suicide chicken that neither Wrenchmonkey or Xian01 have any moves laterally. It is either you get out now or suffer the consequences of the following:

1. Under performing prototypes that fail to meet projected specifications
2. Repeatedly missed deadlines and over estimation of delivery and production schedules
3. Inefficient, mixed and collapsing system of JIT production
4. Disinformation, misinformation and incompetency at all level of the company communications
5. Questionable moral character of some of the parties involved in the company
6. Ever growing competitor base that threatens to wipe out their market share

Looking at that list as well as more that could be added who is the "winner"? The toxicity of the environment in this case was caused not by rightly disgruntled customers rather a less than lucid group at BFL who simply are rapidly losing the advantage of the position, they had carved out in the market place as the only "mass" "produced" option to get mining rigs. The real downfall of BFL will invariably come from the combination of the points above, vocal ex-customers, and the failure to ship any products or enough products in time. The reality is that BFL may ship something... but it will be far too little too late and with real competition from DIY / Open source as well as private entities they will not be ready to build the 2nd generation of ASICs. That is where the real battle lines are now. Not GEN I but GEN II. They missed the window it is over.
legendary
Activity: 1890
Merit: 1003
AFAIK this is completely legal on BFL's part, it also makes perfect sense for BFL to do this.

Given that BFL's business will flounder without generating pre-sales to fund their production, they need to continue collecting new investors. They can't collect new investors if the old ones fill these forums with complaints. If Wired or Ars Technica stumbled across one of these threads full of BFL pre-orders shouting and brandishing their torches & pitchforks then BFL is toast.

By publicly evicting a few outspoken critics, they hope to silence the complaints of their pre-order base. If the complaints swell to a critical mass, people might start asking for their money back en masse and BFL cannot abide that.

Plus, Josh's ego won't let the sort of things the OP said pass without some form of retaliation.

In other news, Avalon batch 2 is shipping.

P.S. Maybe you could ask Avalon to sneak in 1 extra unit into batch 2 for you. It might be a PR coup for them Wink
Wow, that is a very good idea....
full member
Activity: 224
Merit: 100
If you believed that you were dealing with scammers, you wouldn't have placed more orders, nor would you have refused to request a refund. THAT is the epitome of hypocrisy.

To be absolutely clear, I never implied, nor did I ever believe Butterfly Labs were a scam. I'm currently running one of their FPGA Singles. It's not hypocrisy if you believe they will ship product, but express displeasure with the process on this ASIC project thus far, and hope that they might be more forthcoming or accurate with assessments of the project development at this stage.

Just because I don't like the way something is handled, doesn't mean I don't like the product.

Heck, I'm dying to buy an updated Mac Pro. Am I pissed at Apple for dropping the ball on that product-line ? Fuck yes. Do I post bitterness and frustration on Apple forums ? Heck yes. Am I going to buy an updated Mac Pro when (if?) they finally come out ? You betcha. Do you see Tim Cook making a note to Apple sales saying "Lets blacklist that Xian01 guy from ever buying our products again, and refund him for all his software and iTunes purchases up until now" I can't ever imagine something like that happening with a respectable company.

Really? Because a LOT of your posts bring up Sonny being a "felon" over and over. One of your posts outright stated that they still need to prove that they're not a scam. So again, if you didn't believe that they were a scam, you sure did put a lot of effort into making it appear that you did (hypocrite).

I don't know the dates, but he stated that he went back and placed additional orders a few pages back. If that's not accurate, address it with him. He's the one who brought it up.

So your basically basing your accusations of hypocrisy on assumptions. There's a lot of time between June and now to place additional orders. You don't know if he placed those additional orders right after one of their "almost there!" updates but before he started ranting because of additional delays and Josh's unprofessional posts do you? In fact I would be even more pissed if I placed more orders because they said they will be shipping in a few weeks only to wait a few more months. I wonder why you aren't as critical in your assumptions about BFL but are so quick to kick this guy when he is down...

No, I'm basing them on HIS OWN words. His reason for bringing up his additional orders was to make the point that he had not actually lost faith in BFL (Despite a whole lot of FUD posts to the contrary). Hence, the hypocrisy. God, you're a special kind of stupid, aren't you?
legendary
Activity: 1652
Merit: 1067
Christian Antkow
I don't know the dates, but he stated that he went back and placed additional orders a few pages back. If that's not accurate, address it with him. He's the one who brought it up.

Two orders in June 2012 (1 upgrade from my current BFL FPGA). Another two orders on April 4th 2013.
legendary
Activity: 1652
Merit: 1067
Christian Antkow
If you believed that you were dealing with scammers, you wouldn't have placed more orders, nor would you have refused to request a refund. THAT is the epitome of hypocrisy.

To be absolutely clear, I never implied, nor did I ever believe Butterfly Labs were a scam. I'm currently running one of their FPGA Singles. It's not hypocrisy if you believe they will ship product, but express displeasure with the process on this ASIC project thus far, and hope that they might be more forthcoming or accurate with assessments of the project development at this stage.

Just because I don't like the way something is handled, doesn't mean I don't like the product.

Heck, I'm dying to buy an updated Mac Pro. Am I pissed at Apple for dropping the ball on that product-line ? Fuck yes. Do I post bitterness and frustration on Apple forums ? Heck yes. Am I going to buy an updated Mac Pro when (if?) they finally come out ? You betcha. Do you see Tim Cook making a note to Apple sales saying "Lets blacklist that Xian01 guy from ever buying our products again, and refund him for all his software and iTunes purchases up until now" I can't ever imagine something like that happening with a respectable company.
hero member
Activity: 491
Merit: 514
I don't know the dates, but he stated that he went back and placed additional orders a few pages back. If that's not accurate, address it with him. He's the one who brought it up.

So your basically basing your accusations of hypocrisy on assumptions. There's a lot of time between June and now to place additional orders. You don't know if he placed those additional orders right after one of their "almost there!" updates but before he started ranting because of additional delays and Josh's unprofessional posts do you? In fact I would be even more pissed if I placed more orders because they said they will be shipping in a few weeks only to wait a few more months. I wonder why you aren't as critical in your assumptions about BFL but are so quick to kick this guy when he is down...
legendary
Activity: 1176
Merit: 1005
This wrenchmonkey assclown ought to apply for a job with BFL.  He's doing great PR for them.  He's even more of a dick than Josh.
hero member
Activity: 859
Merit: 1000
I would consult my lawyer if someone breached the contract I have invested my money in.
The refund should be treated just as mitigation of loss (which in this case is ongoing).  BFL is playing with fire...

It's not a contract, nor is it a breach of the same. Also, I don't think you understand the meaning of the term "mitigation of loss." It actually works against your argument in this case.

I think it has to be a contract because there was a money transfer (a payment made) So in exchange the recipient is obliged to do this and that (deliver ASICs). It is a textbook legal contract IMHO.

As to the mitigation of loss... lets leave this discussion for some other occasion as it is too much off topic.
full member
Activity: 224
Merit: 100
Sure, I already conceded the sunk cost for the order he had already placed. But if he was just holding out hope against hope, then maybe, why did he place multiple orders after the fact? It wasn't just sunk cost, it was a belief in the product. His actions said one thing, while his words said another. He alleged fraud, etc, against the company and owners, to discourage others from ordering the very same products he was ordering. Again, proving that his motives were malicious.

I'm guessing he just wanted to be one of the 'cool kids' pretending he didn't believe they were legit, all the while, thinking he could do and say whatever he wanted with impunity.

Kicking his ass to the curb won't silence him, and they know that, but when he came crying to the forum this last time, he was exposed for being a troll. Anybody reading his posts now will do so with the benefit of the knowledge that he was a hypocrite troll, who was saying one thing while doing another the whole time; and that his posts from here on out are pretty much sour grapes over finally being cut off.

Again, if you don't like BFL, don't order from them. If you've already ordered, and you hate them, get a refund, and never look back. But put your money where your mouth is. I, for one, am glad that BFL is stuffing the troll's money in their mouths for them, since most of them don't have the stones to do it themselves.

Can you share when he placed his additional orders? I know his first order was in June but have not heard when he placed additional orders to know if what you are saying is true.
I don't know the dates, but he stated that he went back and placed additional orders a few pages back. If that's not accurate, address it with him. He's the one who brought it up.
full member
Activity: 224
Merit: 100
and they know that, but when he came crying to the forum this last time, he was exposed for being a troll. Anybody reading his posts now will do so with the benefit of the knowledge that he was a hypocrite troll, who was saying one thing while doing another the whole time; and that his posts from here on out are pretty much sour grapes over finally being cut off.

 Excuse me, but this is an unfair assessment of the situation. A hypocrite ? How do you figure ? Because I had pre-orders, and I'm expressing my displeasure with the state of the project ? That makes me a hypocrite troll for holding my pre-orders ? I don't see the correlation.

 That is just a piss-poor outlook, and very passive/submissive attitude to have on your part. I'm glad that your tolerance for bullshit is way higher than mine. Lets hope you you receive your orders and not become as bitter as I have with Butterfly Labs.

 It would be easier if I could somehow be imbued with the superpower of infinite patience. Alas, circumstances became such that I took my frustrations a bit too far.

 I'm fine taking my lumps by receiving a refund. It's probably best for both parties at this point.

 Lessons learned and so on and so forth.

I'm not trying to rub salt in your wounds, man. I'm responding to the other hoards of imbeciles at this point.

But you WERE hypocritical. You didn't just complain "man, this wait really stinks. I wish I had my order." You ran the full gamut of insults, allegations of fraud, mud slinging, etc. WHILE PLACING MORE ORDERS.

I too hope not to become as bitter as you. In fact, I would request a refund WELL before I ever let it reach that point...

If you believed that you were dealing with scammers, you wouldn't have placed more orders, nor would you have refused to request a refund. THAT is the epitome of hypocrisy. Saying one thing while doing another. Please presume that anything that I say from this point is directed at the hoards of 'tards, and not toward you, because I really don't intend to thrash you any further than you've already been.
hero member
Activity: 491
Merit: 514
Sure, I already conceded the sunk cost for the order he had already placed. But if he was just holding out hope against hope, then maybe, why did he place multiple orders after the fact? It wasn't just sunk cost, it was a belief in the product. His actions said one thing, while his words said another. He alleged fraud, etc, against the company and owners, to discourage others from ordering the very same products he was ordering. Again, proving that his motives were malicious.

I'm guessing he just wanted to be one of the 'cool kids' pretending he didn't believe they were legit, all the while, thinking he could do and say whatever he wanted with impunity.

Kicking his ass to the curb won't silence him, and they know that, but when he came crying to the forum this last time, he was exposed for being a troll. Anybody reading his posts now will do so with the benefit of the knowledge that he was a hypocrite troll, who was saying one thing while doing another the whole time; and that his posts from here on out are pretty much sour grapes over finally being cut off.

Again, if you don't like BFL, don't order from them. If you've already ordered, and you hate them, get a refund, and never look back. But put your money where your mouth is. I, for one, am glad that BFL is stuffing the troll's money in their mouths for them, since most of them don't have the stones to do it themselves.

Can you share when he placed his additional orders? I know his first order was in June but have not heard when he placed additional orders to know if what you are saying is true.
full member
Activity: 224
Merit: 100
I'm an idiot who doesn't possess even a cursory understanding of the legal issues at play (or much of anything else for that matter).

Yup.

FYI, the people who troll the hardest are people who either waited too long to place a pre-order, and are bitter; or they're people who have no interest whatsoever in BFL, other than the the enjoyment they get out of stirring the shit.

Which are you?
legendary
Activity: 1652
Merit: 1067
Christian Antkow
and they know that, but when he came crying to the forum this last time, he was exposed for being a troll. Anybody reading his posts now will do so with the benefit of the knowledge that he was a hypocrite troll, who was saying one thing while doing another the whole time; and that his posts from here on out are pretty much sour grapes over finally being cut off.

 Excuse me, but this is an unfair assessment of the situation. A hypocrite ? How do you figure ? Because I had pre-orders, and I'm expressing my displeasure with the state of the project ? That makes me a hypocrite troll for holding my pre-orders ? I don't see the correlation.

 That is just a piss-poor outlook, and very passive/submissive attitude to have on your part. I'm glad that your tolerance for bullshit is way higher than mine. Lets hope you you receive your orders and not become as bitter as I have with Butterfly Labs.

 It would be easier if I could somehow be imbued with the superpower of infinite patience. Alas, circumstances became such that I took my frustrations a bit too far.

 I'm fine taking my lumps by receiving a refund. It's probably best for both parties at this point.

 Lessons learned and so on and so forth.
full member
Activity: 224
Merit: 100
I would consult my lawyer if someone breached the contract I have invested my money in.
The refund should be treated just as mitigation of loss (which in this case is ongoing).  BFL is playing with fire...

It's not a contract, nor is it a breach of the same. Also, I don't think you understand the meaning of the term "mitigation of loss." It actually works against your argument in this case.
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