Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 161. (Read 254629 times)

Do not trust C-CEX, it do not give me back my BTC, and I waited for the ticket for two months and no reply at all.

I've had a horrible experience regarding a coin that was delisted. I know that c-cex sends out coins that are to be delisted, but I went through a tragic autumn here where my office building and block experienced a fire, which completely destroyed my devices, followed by a hurricane that tore through the country I live in that rendered the rest of my electronics useless. Although I still had access to my phone and internet, I did not specifically log in to c-cex to check on some coins that I had. I never received an email notification about the coins being delisted, and when I was finally able to get back on my feet and check my account, they had been delisted; thus my loss of the coins.

I've sent a ticket to the support team, explaining my situation, and they simply responded with the following:


I then answered back explaining that I was not able to be online at this time, and if I had received an email regarding the very coin that I had in my account that was to be delisted, that I never would have lost them. If you read the tweet from the response above, it shows nothing about the specifics of which coin was to be delisted. I never received an email, to which the support simply replied:


I understand that you guys may be busy, but come on. Is there any way to show some sympathy and simply send me the coins that I had lost, due to unforeseen devastating circumstances? Wouldn't it have been courteous to have sent an email to the accounts of your customers holding a coin that is to be delisted, rather than just tweeting a generic tweet, and then requiring users to be subscribed to a newsletter to get de-listing news? The amount of the delisted coin may not be much to some, but it could literally help me on my way to buying and replacing electronics that I've lost in the fire and hurricane.

It's not because of my negligence that I was not able to move the coins from my account. If it was, I would tuck my tail between my legs and move on. But this is just an unfortunate circumstance that I'm hoping you can make right by looking into for me. It's just that I'm so damn salty with the way the responses are so short from your support team.

Can you please help me look into this and see if there is anything you can do to help me recover the coin? If so, please PM me or reply here so I can tell you which coin it is. Your help would be extremely appreciated!

I'm done with you, and I'll make it very clear to anyone who asks me not to use C-Cex anymore. Even Poloniex made a special circumstance for me that required more than what you would have had to do. Are you telling me that when you delist coins, the balance of remaining coins on the site just gets deleted? You couldn't simply give me the value of whatever coins you exchanged at the time for what they were worth at the time? The coin is now on the rise, so you'll still come out ahead if you're still holding the coins, or whatever the fuck you did with them.

Bullshit.

Enjoy my coins. And thanks for nothing. The only reason you extended your response is because I took this public here in the forums. In fact, your response to me in my ticket on your website is posted over SIX HOURS after your response here. Which means you only care about the perception of others, while giving a rats ass about your users.

Oh, and look, it's a copy and paste



Like I said earlier; if it was due to my own negligence that I wasn't able to move my coins before you delisted them, I wouldn't be writing this here. And the way you go about delisting coins... is utter bullshit. You expect users to be active on your website, your twitter, or physically subscribe to some fucking newsletter. You seem to think that this is a fair way to inform users? Nah, dude. This is a horrible practice. The best practice would be to send an insite notification, which will obviously trigger an email notification, as your support ticket emails did, to let the users that are holding any coins to be delisted know that they are going to be delisted.

At the current method of doing things, you must be making a fortune off of people who leave their coins to get delisted. You purposefully make it appear like you're doing everything you can to let your customers know that they need to move their coins. But in fact, from personal experience, you don't give a fuck because you obviously profit from it.

I may be taking this more personally because I'm at my biggest time of need ever in my life, but the way you handled this was utter bullshit. And I will make it known and go out of my way to recommend other exchanges before yours. Poloniex did a wonderful job responding to me and handling things in a civil matter. Even YoBit has better customer service than you.

Utter bullshit, and you could have handled this situation much better. It's apparent, especially with your short replies before this became public, that you don't give one shit about your customers.

2016-09-07 10:03:20 C-CEX support
https://twitter.com/CryptoCurrEncyX/status/759812188093710337

2016-10-20 10:52:30 C-CEX support
We did sent e-mail notification to all users who subscribed to our newsletters.

We announce coin removal everywhere. Here, on trading page, in twitter. We also do e-mail notifications with coin list and removal date. We give 2 weeks for withdrawals and after that we give even more days or weeks additionally. When we remove coin from exchange that means we modify exchange settings, clear server from coin blockchain. In order to do what you request we need to make exchange settings back again for this coin, setup wallet, sync it, connect to exchange and only after that you will be able to withdraw again. It's a lot of job and we do not obligated to do it as we remove coins with fair procedure.

Anyone else having trouble with BTC deposits to C-Cex?
I have lodged a support ticket but no answer.

I wanted to access c-cex website now and seems that it is down, "It's not just you! http://c-cex.com looks down from here."

OP can you please take a look what is happening, maybe someone is DOSSing the website.