Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 162. (Read 254629 times)

I'll start trading with C-cex soon. By the way maybe make the delisting notice 30 days? 2 weeks seems too short imo. Cheers!

Ticket please

Can you look why deposit is not showing on my account.
 Transaction id 10712503000530504171

Thanks

I'm done with you, and I'll make it very clear to anyone who asks me not to use C-Cex anymore. Even Poloniex made a special circumstance for me that required more than what you would have had to do. Are you telling me that when you delist coins, the balance of remaining coins on the site just gets deleted? You couldn't simply give me the value of whatever coins you exchanged at the time for what they were worth at the time? The coin is now on the rise, so you'll still come out ahead if you're still holding the coins, or whatever the fuck you did with them.

Bullshit.

Enjoy my coins. And thanks for nothing. The only reason you extended your response is because I took this public here in the forums. In fact, your response to me in my ticket on your website is posted over SIX HOURS after your response here. Which means you only care about the perception of others, while giving a rats ass about your users.

Oh, and look, it's a copy and paste



Like I said earlier; if it was due to my own negligence that I wasn't able to move my coins before you delisted them, I wouldn't be writing this here. And the way you go about delisting coins... is utter bullshit. You expect users to be active on your website, your twitter, or physically subscribe to some fucking newsletter. You seem to think that this is a fair way to inform users? Nah, dude. This is a horrible practice. The best practice would be to send an insite notification, which will obviously trigger an email notification, as your support ticket emails did, to let the users that are holding any coins to be delisted know that they are going to be delisted.

At the current method of doing things, you must be making a fortune off of people who leave their coins to get delisted. You purposefully make it appear like you're doing everything you can to let your customers know that they need to move their coins. But in fact, from personal experience, you don't give a fuck because you obviously profit from it.

I may be taking this more personally because I'm at my biggest time of need ever in my life, but the way you handled this was utter bullshit. And I will make it known and go out of my way to recommend other exchanges before yours. Poloniex did a wonderful job responding to me and handling things in a civil matter. Even YoBit has better customer service than you.

Utter bullshit, and you could have handled this situation much better. It's apparent, especially with your short replies before this became public, that you don't give one shit about your customers.

I won't be doing business with you anymore. Belize was hit by a hurricane in August, and this can be verified in 10 seconds with Google. The UK doesn't get hit by hurricanes very often, but the US does. Even a category one hurricane can devastate the infrastructure for weeks, if not months. You pointed out that you are not obligated to make exceptions, but the fact that you cannot even make an exception for a hurricane victim is draconian. I won't be doing business with an exchange that has demonstrated that they lack a proper perspective of charity and compassion.
Now everyone that happens to live in an area that is prone to hurricanes, earthquakes and other disasters know that if they get hit, your exchange cannot be bothered with helping them out at all. They are just SOL. After all, you give people "weeks." However, a catastrophic event can take months or even years for the community and the individuals to recover.
I believe that your response to BTCforJoe was as cold as a corpse. I would rather do business with the undead than you. I hope others have similar views and flee from your exchange.

list beats coin

Unfortunately we need more time for our ethereum node to sync... Even with --fast option it's only 20% synced for 2 days. As you may know ethereum network is under constant attack last months and that must be reason for slow sync. We will serve all tickets regarding non-complete deposits and withdrawals when we will have synced ethereum node. Here is more info about what issues we faced and what we do:
1. After months of flawless work of our ethereum node which is being updated always in time we found it stopped syncing.
2. We tried to sync it by restarting with different parameters wich we found by advice of vbuterin. But it only made it to sync like 10-15 blocks per minute when we were late to several thousands of block already.
3. We decide (and being adviced by ethereum professionals) to make full resync. First attempt (3 days waiting) failed - when we restarted our node wich hang and did not respond to RPC - it started to sync from scratch again. So we had to break this process too and start new resync from scratch with --fast option.
4. Now we are at a bit more than 20% of blockchain synced. We decide to wait until it fully synced with this procedure because we don't see other options to sync it faster.

We have all customers address keys backed up and all ethereum and s.c. tokens are safe. We just need to wait for full sync to open deposits and withdrawals again.

We announce coin removal everywhere. Here, on trading page, in twitter. We also do e-mail notifications with coin list and removal date. We give 2 weeks for withdrawals and after that we give even more days or weeks additionally. When we remove coin from exchange that means we modify exchange settings, clear server from coin blockchain. In order to do what you request we need to make exchange settings back again for this coin, setup wallet, sync it, connect to exchange and only after that you will be able to withdraw again. It's a lot of job and we do not obligated to do it as we remove coins with fair procedure.

I've had a horrible experience regarding a coin that was delisted. I know that c-cex sends out coins that are to be delisted, but I went through a tragic autumn here where my office building and block experienced a fire, which completely destroyed my devices, followed by a hurricane that tore through the country I live in that rendered the rest of my electronics useless. Although I still had access to my phone and internet, I did not specifically log in to c-cex to check on some coins that I had. I never received an email notification about the coins being delisted, and when I was finally able to get back on my feet and check my account, they had been delisted; thus my loss of the coins.

I've sent a ticket to the support team, explaining my situation, and they simply responded with the following:


I then answered back explaining that I was not able to be online at this time, and if I had received an email regarding the very coin that I had in my account that was to be delisted, that I never would have lost them. If you read the tweet from the response above, it shows nothing about the specifics of which coin was to be delisted. I never received an email, to which the support simply replied:


I understand that you guys may be busy, but come on. Is there any way to show some sympathy and simply send me the coins that I had lost, due to unforeseen devastating circumstances? Wouldn't it have been courteous to have sent an email to the accounts of your customers holding a coin that is to be delisted, rather than just tweeting a generic tweet, and then requiring users to be subscribed to a newsletter to get de-listing news? The amount of the delisted coin may not be much to some, but it could literally help me on my way to buying and replacing electronics that I've lost in the fire and hurricane.

It's not because of my negligence that I was not able to move the coins from my account. If it was, I would tuck my tail between my legs and move on. But this is just an unfortunate circumstance that I'm hoping you can make right by looking into for me. It's just that I'm so damn salty with the way the responses are so short from your support team.

Can you please help me look into this and see if there is anything you can do to help me recover the coin? If so, please PM me or reply here so I can tell you which coin it is. Your help would be extremely appreciated!

BY POPULAR DEMAND!!

me too, Please list them asap, I want to trade it in c-cex
thanks

I am with beats too
please list them!

I'm with beats !  also I am c-cex trader.
please list it now !

C-CEX.com support - 07.00
kepada paesanf
It was automatic security system block on attempt to double withdraw. Please, don't double click on that button. Account is back active.

Problem solved thanks

I have same problem .

How to fix the problem?

 im login to other account but im cant open , notice user not found

my email : [email protected]

please restore my account

approximately how much you need to wait? in connection with which such a delay?

We will respond your ticket soon once we have solution. Ethereum wallet has issues syncing in case your ticket is about ethereum or ethereum smart contract. We are working to fix it.

https://twitter.com/CryptoCurrEncyX/status/784001119173435392

"Translate version"
Hello, I made a deposit support ETH 5.3 more 15/10/2016
The money has not yet come. WHERE IS MY MONEY. Support silent
My login kandelabrum
https://etherchain.org/tx/0x43703220df6efe2bd0f18b73351bdeb57ed8c65061e0d54e9373e1d50174146a

Original

Здpaвcтвyйтe пoддepжкa я cдeлaл дeпoзит ETH 5.3    eщe 15.10.2016
Дeньги дo cиx пop нe пpишли. ГДE MOИ ДEHЬГИ. Пoддepжкa мoлчит

http://pixs.ru/showimage/SnimokPNG_8080219_23709512.png