Hello!
I am make three withdrawals money to Visa card. Still no get money on card.
What's happening? I've been waiting THREE DAYS. When will I get my money? Why do not you inform customers?
No answer from support.
I am disappointed. Before that, I received money instantly.
ID: up108761556
Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 15. (Read 422390 times)
December 27, 2017, 05:03:43 PM
December 27, 2017, 01:32:38 PM
According to our information, your verification was approved. Kindly check the details.
Why dont u say anythin about ur fake addres?
Probably because they don't want one thousand people coming in asking to withdraw in cash
December 27, 2017, 01:30:30 PM
According to our information, your verification was approved. Kindly check the details.
Why dont u say anythin about ur fake addres?
December 26, 2017, 04:59:35 PM
guys, is BTC withdrawing from CEX works fast right now? or they have problems as exmo for example?
thanks for answer btw
thanks for answer btw
December 26, 2017, 10:08:11 AM
hi CEX, i sent you PM. please check and thanks!
December 26, 2017, 06:27:26 AM
According to our information, your verification was approved. Kindly check the details.
December 25, 2017, 03:24:28 PM
I also have issue with my account when i try to cashout more than 2500$ to my card.
But this seems to be issue with my card issuer so i will first check that.
But this seems to be issue with my card issuer so i will first check that.
December 25, 2017, 01:03:14 PM
So what do you know, just when all my hope was gone, my deposit just got credited! I'm going to try to wire money again to my bank account, will let you guys know how it went.
December 25, 2017, 12:57:06 PM
Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.
Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.
UPDATE 5:
Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.
Ticket ID: 448233
@ Mr Cex.
Still no respose.... Can you at least escalate the ticket to the finance team?
?Ticket ID: 448233
Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.
I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.
As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........
@ Mr Cex
Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?
? When are you going to send the remaining amount .Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?
Finanace Team (Ticket ID: 397454)
UPDATE:
Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X)
Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)
After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.
Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.
Because Cex send me USD and not EUR, I still need to get remaing amount of €2180.
2 weeks further now and still no solution........
Still no response, @CEX on here
? When do I get my money? December 24, 2017, 09:01:15 PM
Been waiting 2 weeks on adding another card :/
December 24, 2017, 10:34:04 AM
Really frightening message from Trustpilot:
"I wanted to inquire something, so I went to visit their office ("2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom" on their website) only to find that there was NO CEX OFFICE there. I thus asked the businesses on that specific floor on that address, and they said that they've never heard of Cex.Io, however, another person came looking for them before and also couldn't find them.
Long story short, the address they have is fake. They do not have a physical office and no one at that address has heard of them. This is very suspicious, and I thus decided not to deal with them. It's good that I didn't as many people seem to be struggling to withdraw money from them (they have a dodgy system where you can buy bitcoin without verification, but can only withdraw with verification, and seem to be refusing verification of accounts.)."
"I wanted to inquire something, so I went to visit their office ("2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom" on their website) only to find that there was NO CEX OFFICE there. I thus asked the businesses on that specific floor on that address, and they said that they've never heard of Cex.Io, however, another person came looking for them before and also couldn't find them.
Long story short, the address they have is fake. They do not have a physical office and no one at that address has heard of them. This is very suspicious, and I thus decided not to deal with them. It's good that I didn't as many people seem to be struggling to withdraw money from them (they have a dodgy system where you can buy bitcoin without verification, but can only withdraw with verification, and seem to be refusing verification of accounts.)."
I can agree it's very suspicious with the fake address, what I can't agree is with payments because every time I got my SEPA withdrawals.
It's true some times with big delays, even one month delay but even here I understood where their problem was, they replaced the not reliable payment processor with a very reliable one who pays super fast.
I also can't comment for card withdrawals or other issues related to delays of deposits, verification etc because I'm not using these channels and my verification is good anyway.
December 24, 2017, 09:39:37 AM
Really frightening message from Trustpilot:
"I wanted to inquire something, so I went to visit their office ("2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom" on their website) only to find that there was NO CEX OFFICE there. I thus asked the businesses on that specific floor on that address, and they said that they've never heard of Cex.Io, however, another person came looking for them before and also couldn't find them.
Long story short, the address they have is fake. They do not have a physical office and no one at that address has heard of them. This is very suspicious, and I thus decided not to deal with them. It's good that I didn't as many people seem to be struggling to withdraw money from them (they have a dodgy system where you can buy bitcoin without verification, but can only withdraw with verification, and seem to be refusing verification of accounts.)."
"I wanted to inquire something, so I went to visit their office ("2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom" on their website) only to find that there was NO CEX OFFICE there. I thus asked the businesses on that specific floor on that address, and they said that they've never heard of Cex.Io, however, another person came looking for them before and also couldn't find them.
Long story short, the address they have is fake. They do not have a physical office and no one at that address has heard of them. This is very suspicious, and I thus decided not to deal with them. It's good that I didn't as many people seem to be struggling to withdraw money from them (they have a dodgy system where you can buy bitcoin without verification, but can only withdraw with verification, and seem to be refusing verification of accounts.)."
December 23, 2017, 05:52:25 PM
freakin huge step forward
new registrations suspended, verifications suspended ok
but what about us?
already waiting for you god damn one man support team to solve our oh sorry not our but your problems?!
this is funny
if you can't operate just close that mother fucking webpage and go home
new registrations suspended, verifications suspended ok
but what about us?
already waiting for you god damn one man support team to solve our oh sorry not our but your problems?!
this is funny
if you can't operate just close that mother fucking webpage and go home
December 23, 2017, 04:33:54 PM
December 22, 2017, 05:02:39 PM
They rly want us to deposite 20$ befor we can withrawal now, wow, what a clasic scamer fuki** 100% move
December 21, 2017, 07:19:24 PM
@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days
So 3 days went already, but no money in account
no answer in my ticket 451718 user up110393368
I think it is fair from my side to ask for any answer
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days
So 3 days went already, but no money in account
no answer in my ticket 451718 user up110393368
I think it is fair from my side to ask for any answer
Hello, you have been replied by our Finance team, please check your ticket
7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that
I didn't get my deposit since 7 of december.
Today is 22, do you think it is ok?
I am really angry about that.
451718 user up110393368
December 21, 2017, 05:26:19 PM
This is a scam. I've wired them 8000 EUR on 8 December and it's still not credited. There are literaly thousands of same reports on trustpilot, I wish I'd seen them before. Best case scenario this is a Ponzi scheme and they're paying people once newbies like me deposit money. Worst case scenario is, well, they're not paying anyone anymore.
Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.
We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?
Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.
We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?
To be fair though, if they actually got shut down, you would never see your money again? It's only been 13 days, some people have had to wait several months.
I finally got them to credit my deposit by shit-posting about them all over their social media pages. I fear getting my funds off the exchange might be another story however.....
December 21, 2017, 04:52:37 PM
@CEX
@cex.io
I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.
Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.
Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!
REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!
up105184495
@cex.io
I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.
Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.
Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!
REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!
up105184495
Update: Still no reply from CEX.IO.
No replies from CEX.IO to any posts on here for 9 days now.
Still no sign of my £2000.
It's not looking very good is it?
Calm down, they will fix you eventually, it's just that they move extremely slow...
Haven't you read the 100's of messages from people they have ripped off then?
Well I see a lot of people complain and me too, many times, read my posts
But I rarely see people admit when their issue is finally solved.
I had all my issues solved with cex eventually, even if it took a month and I'm fair to admit that every issue was solved in the end
UPDATE: After I posted on their Facebook, twitter and trust pilot pages and threatening to report them to the police, I finally got a response and they have credited my deposit. I now just want to get my funds off this dodgy exchange ASAP . I'm hoping the bitcoin price bottoms out in the next couple of days so I can buy some at a fairly decent price.
I wish everyone else here who is having issues with CEX the best of luck.
December 21, 2017, 09:30:55 AM
This is a scam. I've wired them 8000 EUR on 8 December and it's still not credited. There are literaly thousands of same reports on trustpilot, I wish I'd seen them before. Best case scenario this is a Ponzi scheme and they're paying people once newbies like me deposit money. Worst case scenario is, well, they're not paying anyone anymore.
Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.
We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?
Anyway I've just filed criminal charges against them for fraud on https://www.actionfraud.police.uk/report-a-fraud-including-online-crime I advise other victims to do the same.
We need to have them shut down. I wish we could file against the owners personally, but they're Ukrainian, not sure how to do that, anyone any experience there ?
December 20, 2017, 10:02:14 PM
Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.
Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.
UPDATE 5:
Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.
Ticket ID: 448233
@ Mr Cex.
Still no respose.... Can you at least escalate the ticket to the finance team?
?Ticket ID: 448233
Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.
I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.
As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........
@ Mr Cex
Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?
? When are you going to send the remaining amount .Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?
Finanace Team (Ticket ID: 397454)
UPDATE:
Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X)
Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)
After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.
Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.
Because Cex send me USD and not EUR, I still need to get remaing amount of €2180.
2 weeks further now and still no solution........
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