Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 49. (Read 422405 times)

20 days!?? i was told 6... what the....

Well, actually we explained the nature of the error and the user will be refunded within the timeframe mentioned in our terms of service.

Our developers are fixing this issue as we speak(type). It will be resolved with the next application release.

Sorry for the inconvenience

So if i am in a restaurant and i order i pasta bolognese,.. i get pasta cheese and i am complaining you say, if you don`t like it go eat somewhere else!
WTF CEX.IO

The amount does not matter, it is still considered false accounting/fraud.

You said you can only refund it if they complain, please send a newsletter to ALL of your customers asking them to check their account and ask for a refund if there are discrepencies.

If i was to notify your support team that I want my account closed how can you guarantee that all my ID documents will be destroyed?

I don't have any funds at your scam exchange so that isn't an issue

Yes, we completely understand that this situation is unpleasant. But right now we are talking about $0.005, and not off every customer, and it will be refunded, and we explained why it is happening, and we told that it is in the roadmap of the company.
Please be reasonable.

So you plan on blocking a fully verified user because you don't like what I say about your scam exchange? LOL, Dont worry I shall create my own topic regarding CEX.

Imagine the uproar if a bank took a cent off every customer "accidentally", and then only refunded the ones that complained.
This will be cex.io if they continue down that path. Good luck, You will need it. Fraud is very real and can easily breakdown borders. Dont think you are safe just because there is never anyone in the UK office.

Actually, the recalculation is triggered when some user turns his mining on and our hardware provider needs to turn on some equipment to cover his GHS.


Noted. We will see what we can do.

Thanks for your support.

@flip21  hahaha... its Friday and a joke from you to end the week. The guy who has a flip in his name makes an official statement for CEX...... Its a scam....

I am no where mining but it is really interesting for me to know whether CEX refunds this or not, I have invested in CEX and I don't want to be a victim...


@CEX  your reply is okay, I personally don't find it alarming but please do refund otherwise the business might be a threat...  Touchwood I have till now my funds unaffected.




@All and CEX : I want to know if CEX has only 3-4 users who are against you and writing always bad about even 1 word you utter from your mouth. Don't you think that these 3-4 people are working for your competitors??
                       Guys please give your brain a shot of Redbull and think may be these guys are looking for some money from you guys too??
                    
                     I am over a month with CEX but you guys are treating me fine and better then other 3 companies but am I the only one happy?? Please make this clear guys you need to find who is breaching in the company , may be                  someone of your known who is playing games with you.

   It clearly seems that these active cryptards are just working for some other trade company trying to show you down and you have to prove it for other trusted users..........
                      

Sounds like some technical blabble, but I take it this is your final answer? So it isn't because Miners reboot like Thomas said, nor is it an unexpected glitch like Akhil said and your tech team aren't working on it. (3 lies right there)

I guess if you aren't going to fix existing issues that constantly happen (twice in 3 days!) I will continue to call this intentional theft/fraud, regardless of the amount, it is obtaining funds by false accounting.

How can you tell us its a maximum of $2.00 per month, you just admitted you have no way of telling how many users are affected?

I guess it is official, CEX has turned into a scam exchange. Maybe you should send a email to each of your users explaining this bug the fact it costs too much to fix so it won't be fixed.

Be transparent, Be honest. Be Proactive. Don't lose what little trust you have left because of bugs in your system and dishonesty.

Currently it is hard to identify everyone who was effected by this.

If you want to get into details, here is a technical explanation of this error by our CTO:

"What you have experienced is a result of the system recalculating previous blocks. If there is a discrepancy found in maintenance or payout it is compensated. Even after you sell off your GHS the system performs those checks. These fees and payouts are technically for the older blocks that have already been paid out, but due to system limitation the number of currently mined block appears on the history at the moment the entry appears."

So basically, what we are trying to say is that we didn't turn any miners on without your consent.
Moreover, our system architecture is built in a way that these recalculations can go both ways, in the favour of the company as well as in the favour of users.
And we have never seen a customer complain that the recalculation was in their favour.

So in order to avoid any misunderstandings and long discussions if it is fair or not - we prefer to refund these satoshis (we are talking less than $0.01).

Another technological characteristic of our architecture is the impossibility to find all users affected by this recalculation without suspending the platform and running a script over the existing database which is VERY BIG.

And finally, all issues we encounter are documented in our backlog, however the priority of this issue is very low due to the fact that cloud mining is currently paused and the cumulative impact on all users totals to $2.00 per month max, and our developer team is working on more important features and fixes, which we will announce real soon.

We hope you understand the situation from our point of view
Thank you.
 

So does that mean you will refund everyone, regardless on whether they send a support ticket about it?

It is what you should do, be proactive rather than reactive.

EDIT: And also you should fix the "well known issue", regardless of whether you feel it is cheaper to refund the users own BTC. Bugs must be fixed as soon as they are noticed!

@flip21
We agreed that it was our mistake.

According to our refund policy (https://cex.io/refund-policy)
Section 6 - PROCESSING TIMELINE

Refund/Return will be processed within twenty (20) Business Days from the date of notifying the User on the CEX.IO decision.

Since the request and final decision was sent on 17th of August - please give us time to process this request.

Thanks.

You now provide the datacentres, but its upto your hardware providers to switch them on? LOL

@Zeta0S, I believe they use Bitfury 2w/GHS miners so yes vintage and will likely never mine again because they are located in a warzone and what with Bitmain's upcoming release of 0.216w/GHS chips they will be like dinosaurs soon, costing 10x rather than the current 4x to run compared to the newest hardware

@Cex, Still no comment regarding the theft of bitcoin via maintenance fees i see...

@ZetaOS

Hi, thanks for joining the conversation.

We provide only data-centres and a platform for trading.

However, our hardware providers really do have mining equipment ready to be launched as soon as mining is profitable again, or if any of our users decide to enable mining on his/her account.

I do think cex.io /ghash has some vintage miners.

Like old knc or antminer cubes, maybe some cool retro Avalons?  O no better some Butterfly labs stuff.

It's because of a lot of old b**locks


Scam advisor has something to say on the matter: http://www.scamadviser.com/check-website/cex.io

#1 for sure

To sum up, CEX have come out with 3 different excuses to the maintenance fees #1 - "its a known issue caused by rebooting non-existent miners" #2 - "its an unexpected glitch" #3 - "its because of old blocks"