Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.
Thats true because I experience it before. At first, I dont really care about the support and the importance of having a 24/7 availability of them. But when I encountered a problem in the specific casino (I wont mention the name) thats how I realize my mistake. The problem is already resolved but I had to wait for a day before they address my concern, but still it ends well. 
Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 24. (Read 24407 times)
January 22, 2022, 11:24:42 PM
January 22, 2022, 08:31:53 PM
And exactly that happened to me and FortuneJack... I didn't open FJ for years! In my case, they responded quickly, but that support guy was a disaster, he was so annoying and stupid... I still remember it was about slot Who Spun It, I finished the bonus round but I didn't get a payout! That issue was resolved in the end, they just refunded my loss without any winnings! The most terrible thing was destroying my night and my gambling session, I felt like I'm treated like some idiot and I decided never to open FJ again, I even have a thread about it!
Support should know how to handle some situations, I encountered some "stupid" support, they didn't know anything, especially the problem is they didn't have any manners! When it comes to a problem, the support should be at the level, to understand and keep the player in that house ... but it often happens that they are uninterested and have no idea what to do!
Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.
January 22, 2022, 03:11:36 PM
Chips is nice, it is a great system and even though it may not be a grand big huge thing, it is still an established place that does the same thing over and over again because it is settled and works and there are no problems.
January 22, 2022, 02:48:27 AM
-snip-
Most casino now already have live chat.So, a few competitors "Chips" all of them have live chat like (Roobet, Rollbits, Duelbits, Stake). If you want to compete with them, for a basic service you need to have the same service like them.
Chips have it as well! I just contacted them and I waited less than a minute for a response! It's working fine now! I guess time zone is important, in some parts of the day support can be really busy!
...
But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.
But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.
And exactly that happened to me and FortuneJack... I didn't open FJ for years! In my case, they responded quickly, but that support guy was a disaster, he was so annoying and stupid... I still remember it was about slot Who Spun It, I finished the bonus round but I didn't get a payout! That issue was resolved in the end, they just refunded my loss without any winnings! The most terrible thing was destroying my night and my gambling session, I felt like I'm treated like some idiot and I decided never to open FJ again, I even have a thread about it!
Support should know how to handle some situations, I encountered some "stupid" support, they didn't know anything, especially the problem is they didn't have any manners! When it comes to a problem, the support should be at the level, to understand and keep the player in that house ... but it often happens that they are uninterested and have no idea what to do!
January 20, 2022, 05:24:12 PM
What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.
Wont make out any conclusion until you would experience it for yourself. 
This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.
I have to say Chips.gg may not be the greatest place in the world, yes you may have other places that you enjoy more and it is 100% understandable, and there could even be better support in some other places, I will give you that. But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.
issues and trying to reach out the team but didnt really get any response in 24 hour time frame which it would really be leaving out that kind of bad impression
which it would be still a big issue to have because it would really decrease out your number of users and it isnt really to make out some changes in related to this.
January 20, 2022, 05:11:56 PM
-snip-
Most casino now already have live chat.So, a few competitors "Chips" all of them have live chat like (Roobet, Rollbits, Duelbits, Stake). If you want to compete with them, for a basic service you need to have the same service like them.
January 20, 2022, 05:08:30 PM
What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.
Wont make out any conclusion until you would experience it for yourself. This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.
I have to say Chips.gg may not be the greatest place in the world, yes you may have other places that you enjoy more and it is 100% understandable, and there could even be better support in some other places, I will give you that. But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.
January 19, 2022, 05:59:45 PM
The fact that all games are provably fair and having 24/7 online support is great as
Not really.I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.
I think maybe lack of support assistance? well, don't know that just based of my experience.
What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.
This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.
January 19, 2022, 03:32:12 PM
-snip-
Indeed, live chat should be always steady. If required a few hour to get some answer by using live chat is nothing different with email.What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.
Every service want the best for their service.IMO, just a lack of people being customer handle on the live chat. If add more people focused on the live chat, will not really a big problem for this case. I guess they will add more support, If there has some significant increase user on the site.
January 19, 2022, 08:08:51 AM
The fact that all games are provably fair and having 24/7 online support is great as
Not really.I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.
I think maybe lack of support assistance? well, don't know that just based of my experience.
What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.
January 19, 2022, 07:31:06 AM
The numerous events certainly add more to playing sessions. And it's really cool that you can enter multiple events with the same playing session.
Well, I mostly participate in multiplier events, when we need to hit the exact multiplier or the closest one, that is about luck not about the bankroll! It's hard to compete in other events if you are not active and with a nice bankroll!
By the way, did you check the current event "$2500 King Carrot Points Race"?! What a crazy slot, I didn't have some big luck in my few tries, mostly dead spins with few medium wins, but I didn't get to see the bonus round even once in +200 spins..
But, when one slot doesn't give simply try another one... a nice win with "Get the gold", first time I played this slot and I must say the bonus round looks crazy: https://www.btcgosu.com/win-images/sweet-win/
You (I) love to see that Ivan! And even more so with you using our new GOSU tool!
Very nice hit sir! Two of my players (and real life friends) are actively participating in the King Carrot race and doing pretty well.
January 18, 2022, 08:08:30 PM
The fact that all games are provably fair and having 24/7 online support is great as
Not really.I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support is not available.
I think maybe lack of support assistance? well, don't know that just based of my experience.
but having that 24/7 support specially on that livechat would be recommendable or something which is really needed since issues and queries from users could really be anytime
and if questions and those queries would received out very delay response then it doesn't really look appealing at all.
Yes, you are right, and like what you said you casinos must be active for their customer's services and other related assistance. They must active in terms of assistance cause we can not predict that when the customers ask for help or ask many questions cause not all the time their services are good sometimes are bad.
January 18, 2022, 07:51:09 PM
Well this is always something spectacular for everyone, when it comes to gambling or gambling with high amounts of money, I consider it like the whales in trading, and yes, maybe the losses of the great whales in the casinos are not so significant for "them", what happens is that when compared with the bets that sometimes one makes in casinos, they are despicable for them. In my case it is as they have already said previously, I could not do anything because I would play with little money.
If whales are self-made whales and have to go through good and bad times with many lessons and experience, I am sure that are wise and skillful enough to win game type from which they make their fortune.I see whales wager a lot and win in wager contest. It is very great and I believe that they are doing great works to win contests as well as don't lose their initial capital which used for wager.
Small or inexperienced gamblers will mostly can not manage to win their bets in net result and can not manage to win wager contest. If you give an inexperienced person a big capital, that capital will be lost very fast and easily.
Which brings me to a point that chips does very quiet good,
the fact that they propose a large array of events is great, either you are a whale or a small fish you will find your piece of the cake on site, from the daily wager races, the weekend closest multipliers or other, to the longer marathon events that usually lasts a full month.
I feel like they offer for every taste which is a big plus.
In short, in Chips.gg there is something for everyone, from the biggest whales to the minnows that are always out there, analyzing what they say, they are right, an inexperienced player with a lot of capital is not going to win anything, he may have a stroke of luck, but it is most likely that your capital will decrease considerably, the options offered by Chips.gg are many, in fact I have seen high rollers who always look for reliable sites and in another forum other than this one I saw that they recommended the site, so this wants say that the word about Chips.gg is spreading.
January 18, 2022, 03:51:47 PM
The fact that all games are provably fair and having 24/7 online support is great as
Not really.I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.
I think maybe lack of support assistance? well, don't know that just based of my experience.
but having that 24/7 support specially on that livechat would be recommendable or something which is really needed since issues and queries from users could really be anytime
and if questions and those queries would received out very delay response then it doesn't really look appealing at all.
January 18, 2022, 03:47:15 PM
The fact that all games are provably fair and having 24/7 online support is great as
Not really.I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.
I think maybe lack of support assistance? well, don't know that just based of my experience.
January 18, 2022, 03:08:47 PM
The numerous events certainly add more to playing sessions. And it's really cool that you can enter multiple events with the same playing session.
Well, I mostly participate in multiplier events, when we need to hit the exact multiplier or the closest one, that is about luck not about the bankroll! It's hard to compete in other events if you are not active and with a nice bankroll!
By the way, did you check the current event "$2500 King Carrot Points Race"?! What a crazy slot, I didn't have some big luck in my few tries, mostly dead spins with few medium wins, but I didn't get to see the bonus round even once in +200 spins..
But, when one slot doesn't give simply try another one... a nice win with "Get the gold", first time I played this slot and I must say the bonus round looks crazy: https://www.btcgosu.com/win-images/sweet-win/
January 13, 2022, 01:50:45 AM
Well this is always something spectacular for everyone, when it comes to gambling or gambling with high amounts of money, I consider it like the whales in trading, and yes, maybe the losses of the great whales in the casinos are not so significant for "them", what happens is that when compared with the bets that sometimes one makes in casinos, they are despicable for them. In my case it is as they have already said previously, I could not do anything because I would play with little money.
If whales are self-made whales and have to go through good and bad times with many lessons and experience, I am sure that are wise and skillful enough to win game type from which they make their fortune.I see whales wager a lot and win in wager contest. It is very great and I believe that they are doing great works to win contests as well as don't lose their initial capital which used for wager.
Small or inexperienced gamblers will mostly can not manage to win their bets in net result and can not manage to win wager contest. If you give an inexperienced person a big capital, that capital will be lost very fast and easily.
Well this is always something spectacular for everyone, when it comes to gambling or gambling with high amounts of money, I consider it like the whales in trading, and yes, maybe the losses of the great whales in the casinos are not so significant for "them", what happens is that when compared with the bets that sometimes one makes in casinos, they are despicable for them. In my case it is as they have already said previously, I could not do anything because I would play with little money.
If whales are self-made whales and have to go through good and bad times with many lessons and experience, I am sure that are wise and skillful enough to win game type from which they make their fortune.I see whales wager a lot and win in wager contest. It is very great and I believe that they are doing great works to win contests as well as don't lose their initial capital which used for wager.
Small or inexperienced gamblers will mostly can not manage to win their bets in net result and can not manage to win wager contest. If you give an inexperienced person a big capital, that capital will be lost very fast and easily.
Which brings me to a point that chips does very quiet good,
the fact that they propose a large array of events is great, either you are a whale or a small fish you will find your piece of the cake on site, from the daily wager races, the weekend closest multipliers or other, to the longer marathon events that usually lasts a full month.
I feel like they offer for every taste which is a big plus.
Which brings me to a point that chips does very quiet good,
the fact that they propose a large array of events is great, either you are a whale or a small fish you will find your piece of the cake on site, from the daily wager races, the weekend closest multipliers or other, to the longer marathon events that usually lasts a full month.
I feel like they offer for every taste which is a big plus.
They do host a lot of events but if you are a small fish you will probably never end in the top 100. The nr 100 in the daily 1000$ race, wagered around 870$ which is already no small amount for me. One of the best aspects of the sites, is the dividends that you get for locking your tokens.
January 12, 2022, 10:06:00 AM
The numerous events certainly add more to playing sessions. And it's really cool that you can enter multiple events with the same playing session.
January 12, 2022, 06:48:48 AM
Which brings me to a point that chips does very quiet good,
the fact that they propose a large array of events is great, either you are a whale or a small fish you will find your piece of the cake on site, from the daily wager races, the weekend closest multipliers or other, to the longer marathon events that usually lasts a full month.
I feel like they offer for every taste which is a big plus.
They do host a lot of events but if you are a small fish you will probably never end in the top 100. The nr 100 in the daily 1000$ race, wagered around 870$ which is already no small amount for me. One of the best aspects of the sites, is the dividends that you get for locking your tokens.
Yeah a lot of players tend to dice their way up the ranks on over 2 or under 98 to stack up big numbers on events,
there is one type of event that comes to mind that, if lucky , no matter what category you fall in, you can take the number 1 spot, and it's the closest multiplier, they tend to payout good.
As for dividends, to this date I haven't found a single website other than Chips that offers that big of a % per day on a daily baisis.
January 11, 2022, 07:23:54 PM
Which brings me to a point that chips does very quiet good,
the fact that they propose a large array of events is great, either you are a whale or a small fish you will find your piece of the cake on site, from the daily wager races, the weekend closest multipliers or other, to the longer marathon events that usually lasts a full month.
I feel like they offer for every taste which is a big plus.
They do host a lot of events but if you are a small fish you will probably never end in the top 100. The nr 100 in the daily 1000$ race, wagered around 870$ which is already no small amount for me. One of the best aspects of the sites, is the dividends that you get for locking your tokens.
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