Topic: [Closed] Neodice.com | Futuristic Dice Platform 🎲🌌 - page 7. (Read 7811 times)

Dear users, I apologize for the long absence from the topic, most of the problematic cases will be resolved today.  

Also, please be prepared for the fact that if you have submitted a withdrawal request, you will have to go through KYC (bonus accounts).

I want to be clear - since the launch of no deposit bonuses, we have had many problems, some of which we underestimated. The first and main problem is multi-accounts, as soon as the user loses the bonus, he simply registers a new account and starts again (and this, unfortunately, can continue indefinitely). These problem cases lead to constant review and prevent us from focusing on the implementation of our planned updates.

Neodice.com did not answer me on my email.

if you look at every thread you will see that there is a mess in the casino due to bonus abusers, were you also given bonuses and played with bonuses or did you deposit and play with your pocket money and win? I suggest that you tell everything in detail and that you also post a screen shot of every conversation you had with support if you had any conversations with them

this is to help the casino quickly identify your problem and solve it quickly and also this will help the casino to improve the quality of services provided by support, and the casino needs to be able to respond quickly to customers when they report a complaint

Hello, guys!
How long this site withdraw money?
I play to long...And wait money from yesterday.
Owners dont give any estimates((

I wrote you from my email- [email protected]. I also sent them my docs-so I am afraid about it too.

Please send the info to us via email and we will reach out to Neodice, trying to get this sorted. Thank you

Hello. I registered on neodice.com from btcgosu.com and also received 9 usd nodeposit. My username is Destamver there. It was yesterday. I dealt with the site for a long time and accidentally placed the first bet the entire balance and it won. after that, I asked the support in live chat - do I have a multi-account and can I play the wager ? I also asked them about KYC identity verification. tHE NEODICE SUPPORT said that my account is clean I did not have any multi-accounts. Also I completed wager and won some money. After that I sent them my docs-passport selfie with passport and proof of address. They said that they received my request. More than 16 hours my withdrawa request was pending. And few hours ago I see that my account is blocked. So i CAN SAY THIS COMPANY IS A SCAM. I HAVE ALL THE SCREENSHOTS OF MAILING WITH THEM. THERE IS NO ANSWER TO MY QUESTIONS WHY THE ACCOUNT IS BLOCKED. PLEASE REMOVE THEM FROM THE YOU SITE.

Thanks to icopress and neodice for taking care of things - I have also informed people that signed up through BTCGOSU to contact me directly via email so I can forward any open "cases" for neodice to have a look at.

Let`s solve that s*** - we all knew that the abuse would be unreal when giving out free money in crypto gambling space.

@neodice You are of course more than welcome to reach out via email to discuss, no matter what, I will try to help.

Casinos are generous with promotions and bonuses for users but they are easily to be abused by farms.

Multi accounts and farms want to exploit casinos with free spins, faucets, bonuses but I am sure casinos since beginning do have plans and tools to detect suspicious cheating. They have rules in Terms of Services and FAQs about illegal multi accounts too.

After detecting these things, they will use ban hammer legally on abusers.

Me too. Glad to see Neodice team resolved this appeal very fast and appropriately. Their reputation is maintained well and even can be increased after this one. It is good for their business and I am so curious to see their next signature campaign with new products.

It is not appropriate to make accusations or assumptions about the actions of a company or website without evidence. If you have concerns about your account, it would be best to contact the support team of Neodice directly to address any issues you may be experiencing. It is always best to try to resolve any issues or concerns through official channels and through direct communication with the company in question.

This is definitely good news. Thank you for letting us know. It's really good to see that neodice is still on the right track and they really try to make up for small mistakes. 

It's great that you got your account back. Congratulations. That's really a positive sign. 

I kinda don't think so. Neodice made a mistake and they just corrected it. In my opinion, there is nothing more behind it. Your account will certainly be unlocked again if you haven't done anything wrong. I'm pretty sure about it. It will certainly take a few more days, but neodice will take care of it. 

I've seen many casino who have been abused because of promotions and those abusers are somehow creative on how they do things. Multi accounting is one of the most common thing they are doing and passing on certain verifications are the one that makes them creative. Casinos have precautions for those abuse such as using bitcointalk accounts for claiming those bonuses but sometimes there are still abusers who get pass those precautions .

Btw I'm glad that you have recovered and unlocked your account with them. icopress their signature campaign manager also did his best as a bridge for contacting neodice team. The support team seems acted fast and this can contribute to the reputation of neodice.

They listened to your complain and manually checked your case before resolving it for you. It's very friendly customer support that will help Neodice in a long term for their business.

I can't say exactly what Neodice did before giving a first restriction on your account but usually platforms have two mechanisms to do such things: automatically and manually.

Both automatically and manually approaches can have inaccuracy but if their team are opened with customer appeals, and handle cases manually well, they are still a very good casino.

$9 is not much, but some people (read a lot of people) are ready to make +10 accounts (in some cases even more). So they claim a bonus and if they finish the requirements they will make a withdrawal and move to the next account. It's the same with faucets, I believe that many people abuse that as well by creating many accounts.


I am not beneficial to them, I just have good arguments, and some screenshots. I am a fair player, and I didn't do anything wrong... I couldn't abuse the bonus because I didn't claim any. I just played with the faucet coins... I guess that's what we should do with those coins!

In the end, in some cases, it's easy to spot abusers if you go through their accounts and check their email and IP addresses. And there are other tricks for sure, but the bottom line is that my account is clean. I am active since October (as you can see), claiming a faucet when I remember and placing a few bets while I am there... those things can be easily verified.

Sure thing. Is that why you use your alt account to post this?

Of course, it's quite possible that your Neodice account may be mistakenly flagged as a bonus abuser, similar to what happened with iv4n. However, there's no need to dust off that old alt account that's been inactive for two years just to voice your complaints on the forum. Why not just use your main account to address the issue? It may be more effective to do so.

Hello. for all users! I think that iv4n account was first blocked, then reopened because the support of neodice.com decided to pay only to clients that are beneficial to them, and so that there is no criticism on the forum. I created only one account Yrebaperty on this neodice.com. I did all nodeposit terms and conditions and when I made withdrawal my accound was blocked. So please open my account username - Yrebaperty.

I completed all wager of nodeposit and also make withdrawal - but my account was blocked. I have only one account on your neodice.com. Please reopen my account - username Pervakfer

$9 is not too much but yeah it can be abused. I'm thinking that surely this kind of promotion can make a good amount traffic in their casino but I'm guessing that it's only temporary until the promotion is gone. There's also a chance that the traffic they can get is from those multi account users which is basically not helpful from the casino given that they are only looting for bonus.  I'm speculating that they will lose some of their users if they reduce or limit the bonus or remove it permanently.  Well they are still trying and experimenting with the promo but I'm guessing that it will turn out that way as I've seen many casino turns out like that.

My account is unlocked, and I got a little bonus. This turns into a funny story.



Something like this doesn't happen every day, to wager hundreds just with faucet coins. But I really played almost every day and I was close to busting in some moments, but what can I say, I had some crazy luck! I always add more money when I wish to try some new casino, but this time everything worked for me.


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Thanks for the apology, but it's not necessary. I hope I didn't sound so harsh in my comments, I am aware that I criticized a little, but only so that the casino could improve its service. I think that the support could have been much better and more concrete, avoiding answers is never a good solution. You see the effort from the team, and I guess I (we) would see the same only if I got a simple message "sorry we have some problems, we are working on it, and we will check your account!". That sector needs to be a lot better. The gambling experience was great (winning contributed to that for sure), but sooner or later all people get in all sorts of trouble and support needs to be there to calm the situation and give some proper explanations.

Thanks to Ico and NeoDice for solving my issue, I honestly didn't expect a quick response. I believe this is a positive sign that NeoDice is ready to handle good in some problematic situations.

By the way, I will probably continue to gamble with my balance before I try next withdraw... at least a few more mBTC's! Good Luck all!

I think he was referring to the no deposit bonus that Neodice announced a few weeks ago.


I don't think $9 is a particularly "juicy" bonus, but I'm sure there will still be some people who try to take advantage of it. If the requirements for earning the bonus are not too strict, it's likely that there will be a fair number of people who try to abuse the system. For example, if you can get a $9 bonus by simply signing up for and verifying your account, then it's not too hard to imagine how people could game the system by creating multiple accounts and getting paid over and over again.