Topic: [Closed] Neodice.com | Futuristic Dice Platform 🎲🌌 - page 8. (Read 7811 times)

Not at all, I am just interested to know more about the actions to be taken because I am interested in opening an account in Neodice in the future, in case I want to try something different than dices on Stake.   

Also, I agree with you on applying a restriction to first time offenders, sounds reasonable. Let us see what Neodice administration end up doing.
Glad to see Icopress keeping us informed.

What bonuses did you mean? I check the first post and as well as the last posts but I never see a bonus being posted there. I don't know if maybe the OP removed them now because I am seeing some complaints after doing some backreading. If those are juicy bonuses then it can surely lure the players into signing up and trying them, most especially if the requirement are not that tough to complete.

If only they operate properly then I don't think there will be people who will complain. It's also their fault so they should not try to avoid it. Locking the users account isn't also a solution or will make them quite but it actually worsen the the situation.

Thank you icopress for stepping in, though I've only played on this casino twice or so, my experience with them was good, and they gave been building and growing, both in their business and their reputation, would really be disappointing to allow  all the efforts already put in, even to this stage, go to waste.
I believe with you with on their, things will return back to normal in no time.

Your question makes me want to believe that you are among the bonus abusers   - don't take it to heart please, am just joking.

For me personally, I think the best punishment wound be to seize their right of using the bonus, this is for the first time offenders(if there's a way for them to distinguish), and they can ban the multiple times offenders.

OK, that's actually great to hear. In my opinion, Neodice is a very promising company that has a great team and are constantly improving their services. I am happy that they have chosen you as their partner. I know that you are a very respectable member, so I am sure that you will be able to help them in this matter.

So this is an official confirmation from your part that people have been indeed trying to abuse the bonuses offered by this casino?
Also, could you let us know what is going to happen to those suspected of bonus abuse or multiple accounts? Will they be banned or are they simply going to lose the right to use the bonuses in the future?

If you are not allowed to disclose such information yet because the ongoing investigation, it would be understandable, though.

Hey All. First, on behalf of Neodice, I would like to apologize to iv4n for the inconvenience caused. I contacted the Neodice team and his account was unblocked (I also asked for a bonus for him). I had a heart to heart talk with Neodice and they told me iv4n's ban was a misunderstanding (it was an automatic ban because the system found a direct link between 42 accounts). At the end of the week, I will also try to help with the rest of the cases, but even now, from the data that was shown to me, I see clear cases of abuse. I am delighted with Neodice, because I clearly see how much effort these guys put in. Yes, some things they do not do as well as they would like, because they lack experience, but I think that this will change. I also told the Neodice team to contact me with any questions (or efialtis) as I listed his name as a competent person in gambling related matters.

I also hope that everything will be clarified soon and the problems will be solved. After all, neodice has put a lot of effort into building a good reputation over the past few weeks. It would be a shame if they broke it again. Icopress has already announced in another thread that neodice will really bring many improvements in the next few weeks to make the site even more attractive. Hopefully all this work isn't wasted. Either way, I hope there'll be good news for everyone involved soon. 

But I think almost all online gambling sites that carry out promotions with bonuses will indeed provide these bonuses especially for new members or users, but there is a minimum amount limit to be able to withdraw from the bonus results.
If it is easy to make withdrawals from the bonuses you get, it is certain that many people will take advantage of this by creating many accounts, then after all the accounts have received bonuses, they will immediately make withdrawals and in my opinion this is what makes casino sites have special rules regarding bonuses. and withdrawal.
However, in contrast to the bonuses obtained by users who have a high VIP rating on casino sites, these users can collect weekly or monthly bonuses and can easily make withdrawals or can also be used to bet or play at the casino.

It would not the first time I have seen bonuses messing up people's accounts.
In my opinion the casino is the only responsible to manage and calculate the bonuses their offer so people can enjoy them with no problem, also making clear the terms of those bonuses is vital. I have discussed about it before.

For now, I will give the benefit of the doubt to this service, since it seems to be a miscalculation from their part, hopefully it gets solved as soon as possible and does not undo the work they have been doing until now.

I'll keep an eye on this thread.

I thought these bonuses were supposed to lure in new players, but I have a sneaking suspicion it's going to blow up in their faces.
Yeah! Locking accounts is probably their way of avoiding the constant stream of inquiries from users about their pending withdrawals. Looks like the shit will hit the fan pretty early in this one!

This is really disappointing i must say, and for the fact that worked with one of the best and reputable campaign manager in the person of icopress during the days of their signature campaign makes this experience even more disappointing, not trying to sound pessimistic but i think this casino is done, except some kind of miracle happens , i see no way they are coming out of this mess, and even if they do, who will still trust them?

I think one issue a lot of businesses have( not peculiar to casinos alone) is how to manage users funds, i tell you that if the issue Neodice is currently facing was to be investigated, we all will discover they have gone bankrupt, the CEO probably have mismanaged users deposits and now, they cant afford the means to honor withdrawal requests from users, and being confused and not knowing what to do or what excuses to give as a reason why withrawal request is pending for such a long time, they have to lock accounts, atleast, to block those users access from asking.
Really disappointing.

Well, I don't believe that problems will be taken care of. In +7 years of gambling in crypto casinos, not a single one has locked my account, until now.



From my point of view, they just make mistake after mistake...

First of all, I didn't get any bonuses... I signed up when I started wearing their signature, and I gambled with those coins from the faucet! What can I say, I was pretty lucky and I had some nice wins over time, but they declined my first withdrawal and come up with some "wagering requirements"...  Well, I continued to play and I completed those requirements with profit!



My screenshots are from the past few days, and I have a few more... I thought I will need them if something like this happen! I guess reading all the complaints about some casinos here on the forum did the work, we need to be careful and we should document some "important stuff" just in case. Because when they lock our accounts (which happened too many times) we can't access our stats and other info that can be very useful in proving our case.

In the end, most of the things about wagering I had to figure on my own, their support is a "disaster", kindly spoken! And I even send PM to their representative here on the forum a few days ago (on his request), but still, there are no answers or explanations.

From my personal experience, when a casino(not limited to casino actually) begins to have big issues attending to customers concerns and worries, and they easily accept deposits from customers but the same customers cannot withdraw in peace with complaining of one problem or the other(could be delay of something else), then such a casino is on a Verge of collapse, and if they are a serious business, then something must be done fast before it's too late, building reputation is not easy and can take years of serious hard work and commitment, but destroying it can take less than 5 minutes.

Hello guys,

sorry for my "inactivity" for a while - at least with regard to bitcointalk.

I personally emailed the Neodice management, asking to take another look at all of these issues and I really hope that they will succeed - or else, this would be the typical start of a new site creating a complete mess and pretty much destroying their hard work just like that.

For what it is worth, as with any no-deposit promo (especially in crypto), the abuse is unreal - on the other hand, you need to be prepared for that while it is also not an excuse for horrible customer support. I can tell that many legit users have been taking part in this promo as well - not only will this whole "mess" result in the legit people being totally pissed and perhaps rightfully talking about a scam, they would obviously not ever deposit any of their own money.

Let`s see, crossing my fingers for the problems to be taken care of asap.

and it is looks like a SCAM - because account is locked-when I completed wager and made withdraw

You said that all problems with withdraw were decided. I completed all wager yesterday with your new updated-and I made withdraw yesterday and it is still pending. But few days ago you said that all is good and withdrawal will be fast. my USERNAME is Pervakfer on neodice.com

I have mentioned this already. There is a $20 minimum requirement for withrdrawals. I reckon if much of these new players have been playing the faucets and much of their coins withdrawn are from the faucets, there might be an argument for abuse. How difficult would it be for 10 people to create 10 different accounts and abuse the site? I am quite certain it will not be very difficult.

I'm not sure that everything is fine... I think you made a big mess, you didn't just decline all withdrawals, you doubled our balances.



How can my "lock profit" be higher than my "amount"... and ok, you took back the "bonus" you gave (at least I thought it was some automatic bonus that comes with wagering requirements), but the "wagering requirements" are almost the same, with and without this "bonus". I am really not sure what you are doing exactly. Anyway, I am stuck on 0.0006029 BTC wagered and it's not moving at all... my stats say different:


Of course, some of these bets didn't meet this requirement:


Where this came from?[/s]

Happy new year! I hope you will clear all these issues soon...

Edit: Well, bonus wagering is working, like many others, I was looking at the first amount, not the second one. It's presented like that: "Wager bonus
0.0006029 BTC / 0.0141521 BTC". Usually, we see the amount we need to wager and our progress, displayed in currency and percentages. I guess support could clear this up for many of us... I also asked support what this first amount represents, but still without any answers.

I played some games and wager is not counting

We know Neodice team are working hard to build products, upgrade the platform every day so I am sure people have patience for your team. In addition, it is Christmas and new year holidays, a period to have a break and spend time with family so I believe community won't ask much for works from the team.

Perfect to see it now works like charms!

It is great with more information for users and better transparency. It will reduce panic on users who don't know what's with them and their withdrawal request.

Wish the team, the manager and everyone a happy new year and peace.