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Topic: Cloudbet not responding for my 330 BTC withdrawal - page 12. (Read 4062 times)

newbie
Activity: 28
Merit: 7
I will wait what will Ronnie/Cloudbet will say. Then ill do it. I will wait for his reply. My documents, the 2FA the email verification I guess is enough. But if they need something more, please tell me and tell me ASAP. Thank you
member
Activity: 222
Merit: 24
Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet
I give you a simple solutions. Let me know the risk of accepting it:

OP deposited several times.

1. If the sending address is same every-time then just send back the 330BTC to that address.
 
2. If the sending addresses are not same then ask OP to sign messages with few of these addresses. Randomly pick 4 to 5 address and ask him to sign those addresses.
If even he can sign 2 to 3 addresses that means those addresses are his. Ask OP to which address to send. Send back the 330BTC to that address.

PS: Here is always a chance for you (the cloudbet system) to create a false transaction with one of your address in the back office and claim that this was the deposit address and send the BTC back there for transparency.
To prevent this, we need OP to post the tx IDs here so that we exactly know his addresses. We already have the timing of his deposit history here: https://bitcointalksearch.org/topic/m.49597101

OP: Let us know if you know how to sign a message to prove ownership of a Bitcoin address.  

Archive: http://archive.is/RaBQT


And what happens if the funds were deposited from an exchange? I am not privy to this information, only the OP can say. Nonetheless, the 2fa and email confirmation is more than enough.
copper member
Activity: 630
Merit: 420
We are Bitcoin!
Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet
I give you a simple solutions. Let me know the risk of accepting it:

OP deposited several times.

1. If the sending address is same every-time then just send back the 330BTC to that address.
 
2. If the sending addresses are not same then ask OP to sign messages with few of these addresses. Randomly pick 4 to 5 address and ask him to sign those addresses.
If even he can sign 2 to 3 addresses that means those addresses are his. Ask OP to which address to send. Send back the 330BTC to that address.

PS: Here is always a chance for you (the cloudbet system) to create a false transaction with one of your address in the back office and claim that this was the deposit address and send the BTC back there for transparency.
To prevent this, we need OP to post the tx IDs here so that we exactly know his addresses. We already have the timing of his deposit history here: https://bitcointalksearch.org/topic/m.49597101

OP: Let us know if you know how to sign a message to prove ownership of a Bitcoin address.  

Archive: http://archive.is/RaBQT

update:
New archive: http://archive.is/3XvAt
member
Activity: 222
Merit: 24
Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet

Thank you for responding Ronnie. However, are withdrawals on cloudbet not 2FA enabled, and I am assuming the OP has to confirm any withdrawals/ownership via his registered email address?

Could an impostor possibly circumvent these security measures you've put in place to steal the funds? Are these not enough to prove ownership in addition to all the documents he has sent so far?

Was there any good reason to cancel his superbowl bet and close the account? I am sure you understand why the OP is stressed.

Pay the OP his money, this does not reflect well on you at all. If there are liquidity issues, you can resolve/negotiate this with him privately, instead of dragging out what many consider a bogus investigation further, and making him feel like he's done something wrong.
jr. member
Activity: 154
Merit: 1
Ronnie, it should be obvious that many will claim that they are me. Because it is 330 btc especially now its been posted here and on AskGamblers. I provided you with my documents already. And I already said that it is only me that can access my account. I got a 2FA on my account. Only me can open my account. And I am the only owner of my account. I always said that already. And you know it already.

Dont keep repeating this ownership thing investigation because you know that I am the only owner. Thank you. And please give me my rightful winnings. Its been so long already


What about a signed message? Are you able to sign a message from any of the deposit addresses?
newbie
Activity: 28
Merit: 7
Dont keep repeating this ownership thing investigation because you know that I am the only owner. Thank you. And please give me my rightful winnings. Its been so long already.

This is on AskGamblers. This is what I said:

I am the only owner of my account. There is no one that could withdrawal my account. Because if I withdrawal, there is an Two Step Code needed that only me know. And when I withdrawal there is an email verification sent to my email.

I cant understand what you are saying about conflicting ownership. Because like I said, I have given all my informations already to you. And it has been a month since I am waiting for this issue to be resolve. I hope you understand me. I need the coin for my family. And I won every bit of coins in your website fairly. I just need to get my rightful winnings and have fun playing again in your website. Thank you

Albert

I'm sorry that my friend is causing this confusion. He wasn't trying to take ownership but I had him talk so I didn't misunderstand English. He was telling me what was being said.

So he was just trying to help and since you mention him as a problem I have told him no more I will take my. Chances with English.

Albert

And you replied on AskGamblers:

Hi Swofty,

Thanks for the additional information. Our teams are still working through the investigation and will be in direct contact with you when a conclusion has been reached.

Thanks,

Ronnie @ Cloudbet

So yeah im sure you know already. Please stop repeating it. Because you know already and you replied on it. It was on AskGamblers if you forgot.


Just solve my case/issue and we will move on. And be happy. Do something about this Ronnie. Thank you
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet
member
Activity: 222
Merit: 24
Hi Swofty,

Apologies for getting to the thread late, I've been at a conference this week.

I have already responded to your complaint on Ask Gamblers, and to the DMs from one of the Twitter profiles that initially claimed ownership of the account.

Unfortunately I haven't received any updates on the investigation, but I will post here and on AG as soon as I receive any additional information.

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Please note, the 'CloudbetRonnie' account above is not affiliated with Cloudbet, and the imgur links posted that show conversations between 'support' and 'VIP Team Cloudbet' are either faked, or a scam attempt directed at OP from fake accounts. Please be very careful and do not respond to these messages with ANY private information.

Thanks,

Ronnie @ Cloudbet

Can we ask what exactly you're investigating and how long the investigation will last for? You can not continually use the investigation as an excuse not to resolve this the issue now. What are these concerns you keep alluding to?
newbie
Activity: 28
Merit: 7
Hello Ronnie, thanks for responding. You know already that was my friend just helping me for my english purposes. I already told you too Ronnie on AskGamblers that I am the only owner of my account. I can be the only one who can access into it.

I understand that its the large amount. But I rightfully won that too. Its just unfair that I have given all the documents and you know that I am the only owner of that and everything. Still this is so long investigation.

I just hope it will be resolve soonest Ronnie, and I know you can do something about it. Please do something about it for me for the case Ronnie. And lets just move on and be happy. Please. Appreciate it.

If anything please update me on AskGamblers or here in my thread. Let it be soonest. Because its been so long already and its unfair that the other ones was solved and mine is not solved. Please do something about it Ronnie. Please this is for my family future. Thank you so much
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Hi Swofty,

Apologies for getting to the thread late, I've been at a conference this week.

I have already responded to your complaint on Ask Gamblers, and to the DMs from one of the Twitter profiles that initially claimed ownership of the account.

Unfortunately I haven't received any updates on the investigation, but I will post here and on AG as soon as I receive any additional information.

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Please note, the 'CloudbetRonnie' account above is not affiliated with Cloudbet, and the imgur links posted that show conversations between 'support' and 'VIP Team Cloudbet' are either faked, or a scam attempt directed at OP from fake accounts. Please be very careful and do not respond to these messages with ANY private information.

Thanks,

Ronnie @ Cloudbet
newbie
Activity: 28
Merit: 7
Why is Cloudbet not responding on my thread here and on AskGamblers? Ronnie come on please. Its been a month and 5 days to be exact. I sent emails no one is answering me. And on AskGamblers I was the one who complaint first then you solve the other guy Ginalli first to me? My patience is too long Ronnie and I waited too long already. Please just let me withdraw and be happy. And lets just move on after this. I really need my coins for my family future. Thank you

Albert
hero member
Activity: 1344
Merit: 507
I bargain because I just want something to get. I really need my coins for my family. This solved the Ginalli case but not mine they even dont respond to mine on AskGamblers. I really need your help guys, please help me. This is a big money for me and this is for my family future.
If you want to get something, submit your claim to Game Protect, we are specialised in enforcing online casino claims. Our law firm is willing to handle your case on a contingency fee basis and you do not have to pay anything in advance.

Alternatively, you can of course continue discussing with incompetent liars and nonsense shit posters and get nothing. It is not the first time that these brain washers successfully misleaded victims to not enforce its valid claims!

I also recommend to read this article Askgamblers complaints service
legendary
Activity: 3570
Merit: 1959
I bargain because I just want something to get. I really need my coins for my family. This solved the Ginalli case but not mine they even dont respond to mine on AskGamblers. I really need your help guys, please help me. This is a big money for me and this is for my family future.

Stop asking for help from all these scammers. They are just trying to scam you. Hire a lawyer who knows about this shit, not game-protect Huh  Good luck.
newbie
Activity: 28
Merit: 7
I bargain because I just want something to get. I really need my coins for my family. This solved the Ginalli case but not mine they even dont respond to mine on AskGamblers. I really need your help guys, please help me. This is a big money for me and this is for my family future.
jr. member
Activity: 40
Merit: 1
You should have luck with them now, they should address this good luck man.
hero member
Activity: 1680
Merit: 655
I had been patient enough. Its been a month and 4 days to be exact. And yes I will take 150 btc only and they cant take what is left. And we will just move on from there. I gave them a very nice fair deal. I hope they will just say OK and just end this issue. Im getting stressed from this. I won that coins on there website rightfully and I just want to get the winnings. I provided all the documents.
I don't think bargaining with them is a good idea for you, they might even use it against you saying that you really didn't win that amount. That 330 BTC shouldn't be negotiable, you won it and you deserve it, you even complied to there KYC request so it is on their end now.

Also I see that you know Ginali and his case as well, he posted an update on his scam accusation thread and by the looks of it they have made progress on his withdrawal request but he have not logged back in to his account so nothing yet is official. Also please edit your OP and provide the evidence there so no new readers will scroll to see them as it is really scattered.
copper member
Activity: 168
Merit: 42
nothing is impossible
Feel sorry for OP who lost a 129BTC by depositing on cloudbet which got his account locked. But beside that I just do not understand how a person can make such a high deposit on a bookie that already had multiple issues. My personal opinion is that not a single crypto exclusive bookmaker, casino,... can be fully trusted.

Myself I also love to gamble with BTC but I rather stick to entirely legalised bookies. there are multiple ways to use your BTC to gamble on fully regulated and well reputable fiat bookies. Me personally I am using asianconnect. This is not a bookmaker but a broker. You can open an account with them and through them you receive accounts with good bookies like pinnacle. They accept BTC deposits and they credit your account with fiat. And when you withdraw you can ask for a BTC withdrawal as well. I already deposited about 100k USD worth in BTC through asianconnect and never had a single issue.
member
Activity: 222
Merit: 24
Unlike you I have an actual experience with Game Protect and you've never tried using its services, so how can you call something a SCAM if you haven't tried it yourself?
More important, where is his Scam Accusation with proof?

Wind your neck in Gameprotect, real references with proof will help your business and insulting victims will get you nowhere. Claiming things like this is false, you're not some kind of savior:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.
I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.
We have disabled the games that allowed these exploits until further notice.

This should give the OP here some hope. Hang in there, regardless of what cloudbet is saying, I still maintain this is a liquidity issue.
hero member
Activity: 1344
Merit: 507
Bitcointalk is internationally well known for letting criminal casinos promote their service and find victims!

So if liars and nonsense posters tarnished as "trusted members" give fake negative feedback to the only existing online gambling consumer protection service in the world and that was able to enforce claims through legal activity, then this clearly confirms that GP is on the right road! Cheesy

Why all the lies, attacks and fake negative feedbacks while GP is since 3 years on the market and never scammed anyone or breached the trust of anyone, if our service is not working and is not dangerous for all the criminal casinos promoting their service here on bitcointalk?

I would like to enforce Swofty's claim because it is huge and he anyway will not see it without GP. But in general, we are flooded with help requests and if the brain of a player does not work properly and is misleaded by the lies and nonsense posted by paid shills and gets brain washed to not enforce his claim and wants to donate it to the criminal casino, then it is also fine for me. Smiley

A little pitty in case of Swofty because it is a huge amount, but fine for me in general.


Unlike you I have an actual experience with Game Protect and you've never tried using its services, so how can you call something a SCAM if you haven't tried it yourself?
More important, where is his Scam Accusation with proof?

 
member
Activity: 222
Merit: 24

I think they will pay you. It cant be easy, but hang in there for a while. I suspect they're just not liquid enough at the moment, and this might explain why they are stalling. 330.58 + 20 btc is a lot of money, even for Cloudbet.

This is a really bad advice.
"Hang in there"?
You really think the issue is liquidity?


It might be bad advice, but it’s better than asking him to use Gameprotect.

You keep saying Gameprotect helped you, however, if you’re not forthcoming with any information to prove it, it didn’t happen. This is not an attack on your person, but if you aren’t ready to disclose the casino he helped you with, kindly keep your advice to yourself.

With all the scammers running amok here, written words aren’t good enough, both yours and others. Otherwise, he might as well listen to the scammers too, and send them the coins they asked for?


Whatever the OP chooses, he should not mention he settles for only 150 BTC and he cannot rely on forum posts to "persuade" cloudbet to pay.

Personally, I’d rather he collects the full amount, but it is his prerogative. Maybe for him it isn’t a big deal or he is simply stressed out.
You've no idea how this is affecting him and not everything is about money.

Im getting stressed from this.

Whatever happens, If cloudbet does not pay the full amount, it should be made known here and elsewhere that they are scammers and should never be trusted. And I’ll do my bit to push this narrative. Cloudbet and FortuneJack.



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