@Gameprotect Looks like you've had a busy morning! If you are bored and looking for something to do there are plenty of unanswered questions in
your thread that need a response
Why do your customers have to find the bitcointalk forum to possibly get their issues solved?
I'm part of the community team, so I respond to players that approach us via forums or social media. Our support teams respond to huge amounts of queries a day via live chat and emails, but you obviously won't see them discussed on here as it's all done privately through direct messaging.
Why is your customer service not able to solve direct requests as it is usual?
In most cases they can. The issues we dealt with recently on this thread were quite unusual, and in each case I have worked with support to resolve the problem and find a cause for the delays and offered an explanation to the players involved. This is something I will continue to push for as a representative of both the players and Cloudbet.
What if one of your victims is not able to the find the bitcointalk thread?
Players in need of assistance should always go directly to our support teams via our 24/7 live chat or by emailing
[email protected] (both of which are clearly visible and available at Cloudbet.com). While I'm very active on
Twitter and various forums during the working day we don't have round-the-clock community coverage, so we'd always recommend contacting support first.
Thanks very much,
Ronnie @ Cloudbet
