Still experiencing MAJOR issues with your Blackjack software. Winning hands are not being paid.... be very dilligent here folks.
Hand #1443254
Playing two hands, bet 200 chips each hand.
My hands: 16 & 21
Dealer hand: 24 -> bust
I obviously won both hands....but my account was only credited 400 chips. I should have been credited 800.... 400 initial bet + 400 winnings.
My starting balance was 1500 chips. After this round, my balance was only 1900. It should be 2300 chips. I was essentially only paid for one hand!!! This is the second time in a week I have not been paid correctly on a winning hand.
Hand #1443254
Playing two hands, bet 200 chips each hand.
My hands: 16 & 21
Dealer hand: 24 -> bust
I obviously won both hands....but my account was only credited 400 chips. I should have been credited 800.... 400 initial bet + 400 winnings.
My starting balance was 1500 chips. After this round, my balance was only 1900. It should be 2300 chips. I was essentially only paid for one hand!!! This is the second time in a week I have not been paid correctly on a winning hand.
Hi firecasey,
Thanks for your message.
I can confirm that your account was properly credited with both bets - a total of 800 mBTC (winnings of 400 mBTC).
Your starting balance was indeed 1500 mBTC. You then placed two bets of 200 mBTC each (you put chips in play), so your new balance was 1100 mBTC. You won both bets, for a total of 800 mBTC (which includes your original stake of 2x 200 mBTC), so your final balance is 1900 mBTC including both your original stake and your winnings.
In summation - two hands of 200 mBTC both won, so your account should be 1500 + 400 mBTC = 1900 mBTC.
Please let us know if there is anything else we can help with.
Cheers,
Cloudbet
