I would like to issue a warning to all potential players. I recently left anonibet, and after looking into it, found CloudBet to be the best option on the market. Or so I thought. I deposited 5 BTC, and as promised, I got that as my reward points. Over the past 3 days (when I created my account), I have accumulated 2k+ loyalty points and have received my bonus bitcoins as advertised. All good there. I turned my 5 BTC, into ~8 BTC (through their sports book), and so I decided to play a little bit of black jack. The past couple days, I played a few hands no issue. Earlier today, I won .29 BTC no issue. Than this happened.
I had 7.5005 BTC in my balance.
I was betting 40 mBTC (minimum playable hand, their max is 800 mBTC), and was playing quite a few hands. I was up a bit (Roughly $100 in fiat).
Than, the next hand deducted 3 BTC. Basically, all of the BTC I had won on the site. My balance went from 7.5005 to 4.5005. I clearly withdrew the amount (4.5 exactly after fees), and I sent them an email.
I am NOT accusing them of anything, other than glitchy software for the time being. Please bear in mind, that their sports book has been nothing but good for me, but STAY AWAY FROM THE BLACKJACK TABLE UNTIL THIS GETS FIXED!
I will update how this goes here
Hi SportsBetter99,
We have looked into this for you and found that no 3 BTC bets were made and there were no glitches in our software or systems. We have responded to your query via email.
Please let us know if there is anything else we can help with, and best of luck in the sportsbook and at the tables!
Cheers,
Cloudbet