Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 69. (Read 465733 times)

I doubt Cloudbet would risk the reputation they've built just for a deposit issue. FWIW my deposit today was credited right away after a confirmation.

Are you using altcoins to deposit or just Bitcoin? Just wait, maybe their supports are inactive during the weekends.

It's normal for gambling sites to receive complaints since it's one way to get their attention if your problem doesn't get solved with live support. There's still some good posts here but it's quickly overshadow by most of the complaints.

Hey there, I just want to ask what is wrong with my deposit, support is not replying the whole day.

Is this site a scam?

The thing is, you can keep writing here all the time and try to get something from it, but at the same time we are talking about cloudbet and I do not really think that they would really change their position that easily. There has been times when there was a talk about 300 bitcoin or so and there was a lot of confusion on why would cloudbet do something like that and there was red flags everywhere and people complained, however in the end cloudbet paid that person back and got all the allegations back from them as a decent place.

So, I can't say that cloudbet is right or cloudbet is wrong but you might be on the right track, if you create enough awareness and actually think you are 100% right and never did multi account ever! that means you could maybe get more attention.

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalksearch.org/topic/m.53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage.  

Hi all,

Cloudbet truly appreciates your support on the matter.

As you may have seen the previous threads/comments, the player has been communicated to by our team several times and the final resolution has also been discussed between the player and our team.  


Cloudbet has taken time to communicate on this issue, and how this was in breach of our terms and conditions.

They replied to you 4 times:
https://bitcointalksearch.org/topic/m.53933923
https://bitcointalksearch.org/topic/m.53947639
https://bitcointalksearch.org/topic/m.53961101
https://bitcointalksearch.org/topic/m.54038813
Maybe after they found 2 accounts have same bet style on same event, not only because of IP address issue.

Honestly, it also doesn't make sense to continue this discussion from here as well, there is already an accusation topic made about it. If they ignored you all together I would have understand talking about it here but at the end of the day they are not ignoring you and already gave a response at that page.

If you still have a trouble with it there are couple of things you can do, one of them is put a negative trust on them, tell people what you have gone through, the other one is reach out to wherever they got the license from, another is reach out to askgamblers, another is getting a lawyer and prepare a lawsuit. As you can see if you trust that you are right, there are a million things you can do to get that money back, however know that if you are wrong and if they are right you will be spending time and money for nothing in return.

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

They replied to your accusation and it's pretty clear what they said in there; https://bitcointalksearch.org/topic/m.53933923
Honestly I don't think you will be receiving any more refund from them. Read the reply again.

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalksearch.org/topic/scam-cloudbet-locked-my-account-because-of-accusations-of-using-bot-softwares-5228999

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

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Hi @arwin100 and @JeromeTash,

Thanks for your feedback.

Apologies for the delays. We are looking at improving the speed of our USDT withdrawals.

If you have anymore questions let me know.

Hi tashkent4G!

Please review the PM I've sent to you earlier.

I'm sorry for the confusion. I can confirm it's now been sorted by our Support team.

Please feel free to get in touch again if there is anything else I can do for you.

Apologies emregungor!

Please see my PM which explains the delay. I can confirm, your transactions have been successfully processed.

Let me know if there is something else I can help you with.

Did anyone receive Mega Match Mondays promotion on 8 June 2020?

Maybe they are doing a manual withdrawal by now? or anything happened that's why their withdrawal are so slow so far, Cloudbet should do an action for this since there are so many sportsbook and casinos coming out if they will act like this and they didn't pleased their costumers for sure they will go on the most hyped casino and leave this site for good.

For sure they can read this and hopefully they will consider.

You are trying to mean that withdrawal of USDT from cloudbet is slow,  right?

I think it's a general problem for even other cryptos on the platform as seen in the past by complaints from different members. Probably their withdraw approval or verification process is slow as compared to other online gambling and casino platforms. Hopefully Cloudbet works on the withdrawal spend soon.

If you cancelled Monday and any other bonuses you have to delete it from site. Then I will search for another casino.

Cloudbet please read PM.
Your support lied me and sent fake bonus manually but I had to receive Monday bonus and activate it by myself!

Lorena sent me fake bonus and said this is Monday bonus.

(06:18:06)   Lorena: Sorry. I have added on your account our Monday bonus.
(06:18:20)   Lorena: https://www.cloudbet.com/en/promotions/general/mega-match-mondays
(06:18:56)   tashkent4G: I don't see the link near this bonus. This is fake bonus
(06:20:27)   Lorena: I'm really sorry that you don't understand how is working the bonus. I have added the bonus without amount due that you didn't make the deposit. I added the bonus with the same conditions as the terms & conditions stipulate.
(06:21:32)   Lorena: Just to make the deposit with the minimum 0.01 BTC for this promotion. Thank you for your patience and understanding.



She wrote - 0.01 btc. The minimum deposit for Monday promo is 0.001 btc. She does not see the difference?

Ok hell with her. Mistyped I've thought. I made deposit 0.0011281 and of course that fake bonus did not work - NO ANY BONUS. WTF?
I knew I should not trust that little **** Lorena.

P.S.
They added bonus after I wrote to them and here. What a hell is going on? Why do I have to give you my money and be nervous??? FIX your shit bonuses! Why do I have to write to support for that shit 5 dollars bonus???