Nice fast and good customer support
But why arent you answering these already on the CB chat ?
Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 75. (Read 465733 times)
March 30, 2020, 06:57:05 AM
March 30, 2020, 04:28:46 AM
Wow! Problem solved. Money were refunded with my winning. Thank you Cloudbet!
Confirmed via DM.
I escalated this and the error has now been corrected. Your account balance should now reflect this. Apologies for the inconvenience.
March 30, 2020, 04:17:21 AM
Wow! Problem solved. Money were refunded with my winning. Thank you Cloudbet!
March 30, 2020, 03:53:26 AM
Still NO MONEY
March 30, 2020, 02:59:33 AM
Where is my money and winning?
I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
Did it show up in your game history ? You should message their live support to get a faster answer since Cloudbet hasn't been active here since the 26th. I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
Or try the support feature in the roulette(headset icon) if their live support couldn't help you.
Thank you. I've just contacted support. Amy answered and said:
Amy
Thank you for the information provided, I am going to pass it to our Casino team in order to look at this issue.
We will contact you as soon as we have an update and I apologize for any inconvenience caused.
Waiting for continue.
March 30, 2020, 02:40:41 AM
Where is my money and winning?
I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
Did it show up in your game history ? You should message their live support to get a faster answer since Cloudbet hasn't been active here since the 26th. I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
Or try the support feature in the roulette(headset icon) if their live support couldn't help you.
March 30, 2020, 02:08:24 AM
Where is my money and winning?
I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
https://imgur.com/a/grZoOyw
Please check this bug.
My login - lvnueschwarm97
I made bet 10 mbtc and won. After this I don't see added 20 mbtc to my balance!
https://imgur.com/a/grZoOyw
Please check this bug.
My login - lvnueschwarm97
March 28, 2020, 09:42:23 PM
I have never gambled on esports before. Does it encompass Computer generated Virtual leagues/matches or it's purely live sports played by video gamers?
Esports is always player(s) vs player(s) in various video games. Most notably, there's CS:GO, Dota 2 and League of Legends played commonly, and the COVID-19 situation has brought Fifa 2020 betting offerings to a lot of books. It's similar to traditional sports where you can analyze how teams have played, watch live, etc to try to gain an advantage. Computer generated CPU vs CPU games (or predetermined results with a sports aesthetic on it) are generally called Virtual Sports.
Its crazy and at the same time nice how we adapt according to circumstances...
A few hours ago I watched one of the now broadcasted "fifa clashes" and those guys even sucked, lol, never the less, people could and did bet money on them... I have never been a "pro" myself in FIFA, still, I ve won several local tournaments and defeated German champions as well as European Champions back in the day... 
Good times... Personally, and I know its a bit off-topic, I ve had my best time playing starcraft broodwar... Greek National Team member and qualified for World Cyber Games... Too bad... when I played, betting on our games wasnt available. Edit: One of my biggest wins in sc bw was vs Elky (still have that replay on my hard-drive, safer than any crypto, lol)
- a legendary pro-gamer from France who went to Korea and who later became a very famous poker pro... March 28, 2020, 09:36:51 PM
I have never gambled on esports before. Does it encompass Computer generated Virtual leagues/matches or it's purely live sports played by video gamers?
Esports is always player(s) vs player(s) in various video games. Most notably, there's CS:GO, Dota 2 and League of Legends played commonly, and the COVID-19 situation has brought Fifa 2020 betting offerings to a lot of books. It's similar to traditional sports where you can analyze how teams have played, watch live, etc to try to gain an advantage. Computer generated CPU vs CPU games (or predetermined results with a sports aesthetic on it) are generally called Virtual Sports.
March 28, 2020, 11:54:56 AM
Wow, I got this information from cloudbet that they are focusing on e-sports when the other sports are almost dead.
That's the only way we can fill in this space and time.
That's the only way we can fill in this space and time.
March 26, 2020, 11:41:15 AM
Cloudbet launches eSports on its new Beta platform
If you’re an eSports fan check out Cloudbet’s new Beta platform. Not only is it fast and slick, with a whole raft of cool new features, we've added CS:GO, Dota 2, League of Legends, Overwatch, StarCraft and more.
See what eSports are on offer right now or to learn more about the eSports launch and the new Beta platform head over to the Cloudbet blog.
If you’re an eSports fan check out Cloudbet’s new Beta platform. Not only is it fast and slick, with a whole raft of cool new features, we've added CS:GO, Dota 2, League of Legends, Overwatch, StarCraft and more.
See what eSports are on offer right now or to learn more about the eSports launch and the new Beta platform head over to the Cloudbet blog.
March 26, 2020, 09:12:07 AM
asking kyc almost everybody stay away there is no privacy
March 26, 2020, 06:23:48 AM
I dont get that - I guess I am missing something. But what does it even mean, using bot or software on a sports betting website?!?!
The fact my request is being ignored also says a lot - seriously, if they go on like that, it wont take long and they will have very much deserved being tagged...
The fact my request is being ignored also says a lot - seriously, if they go on like that, it wont take long and they will have very much deserved being tagged...
Exactly, what does this even mean??? What did I do to deserve this?
I really thought that this can never happen to me because I thought that Cloudbet as a reputable bookie, but it looks like I was wrong. No proof, no nothing, just locking account out of the blue after I placed no bets for almost 3 weeks due to being on a vacation!
So everything was fine prior to this. Maybe Cloudbet wanted me to continue placing bets in hopes of me losing money? I have no clue, but all I know is that 0.08 BTC is a lot of money for me and can potentially be worth even more in the future and I want it returned.
UPDATE
If you wanna read full story about Cloudbet scamming me and refusing to give me my 0.08 BTC, you can read it here: https://bitcointalksearch.org/topic/scam-cloudbet-locked-my-account-because-of-accusations-of-using-bot-softwares-5228999
My final thoughts to you are: Do not use this betting platform as if they can freeze my funds on a verified account and blatantly steal me 0.08 BTC, they can do this to you with much larger sums of money.
In this entire process, they made up many lies and changed their argumentation about freezing my funds multiple amount of times. Don't use this platform and let me be your sacrificial lamb to see how dirty they can scam someone just because they can.
March 23, 2020, 12:12:23 PM
I was play game with eth.
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
Hi btcasian,
I know you are in contact with our Customer Support Team. Please provide the information as requested and your KYC will be processed, enabling you to withdraw.
March 21, 2020, 09:55:20 AM
I was play game with eth.
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDn
March 20, 2020, 11:32:49 PM
- KYC, if required, takes very little time so long as the document guidelines for ID are followed.
- We definitely support Asian Handicaps.
- KYC isn't related to minimum limits.
These FAQs may be helpful.
Quote
Obviously our sports menu has been badly impacted by Coronavirus but there are still markets available, and of course the casino has plenty to offer. We are updating this article with what's on and what's off.
Sign up with Cloudbet here.
It is true that the Coronavirus pandemic impacted negatively on the whole world, and online casinos are not exceptions. They rely on real sport matches and tournaments that mostly have been in postpone mode.Sign up with Cloudbet here.
For the moment, online gambling is the rest thing to do as kind of entertainment, besides tradings.
How about virtual sports?
March 20, 2020, 12:06:05 PM
I am still waiting to be verified on CloudBet. I sent my documents,and it's almost 2 weeks and nothing. I am always getting answer from support that they waiting answer from security team.
Sorry to hear this Popac89,
Please PM your username or email and I will look into this.
Hi tenakha,
Answers to your questions:
- KYC, if required, takes very little time so long as the document guidelines for ID are followed.
- We definitely support Asian Handicaps.
- KYC isn't related to minimum limits.
These FAQs may be helpful.
Obviously our sports menu has been badly impacted by Coronavirus but there are still markets available, and of course the casino has plenty to offer. We are updating this article with what's on and what's off.
Sign up with Cloudbet here.
March 19, 2020, 10:17:12 AM
Sporting Events Surviving the Coronavirus
Global sport has been decimated by the Coronavirus pandemic, but there are some events that have survived.
Australia leads the way with action still taking place in the NRL, Aussie Rules and A-League soccer.
If you’re an eSports fan Cloudbet’s new Beta platform has just launched 67 new markets, primarily in CS:GO, Dota 2 and League of Legends.
We're trying to keep bettors up to date via this blog article, which shows those events still available for betting and how the Cloudbet Casino can fill the betting void.
How have your betting habits changed as a result of the Coronavirus? Let us know.
Stay safe.
Global sport has been decimated by the Coronavirus pandemic, but there are some events that have survived.
Australia leads the way with action still taking place in the NRL, Aussie Rules and A-League soccer.
If you’re an eSports fan Cloudbet’s new Beta platform has just launched 67 new markets, primarily in CS:GO, Dota 2 and League of Legends.
We're trying to keep bettors up to date via this blog article, which shows those events still available for betting and how the Cloudbet Casino can fill the betting void.
How have your betting habits changed as a result of the Coronavirus? Let us know.
Stay safe.
March 17, 2020, 12:04:34 PM
Update on this stacfvaedykz966,
After escalating the issue it is clear there was an error with the casino provider and you have received a full refund.
Apologies for the delays in getting this sorted and the frustration that caused.
After escalating the issue it is clear there was an error with the casino provider and you have received a full refund.
Apologies for the delays in getting this sorted and the frustration that caused.
^ Happy to see that your team fixing the issue very quickly and the problem now was quickly solved.
I highly appreciated this kind of gambling platform and I did not have doubt the reason for how many years of existence in the gambling business. Kudos to your team!
March 17, 2020, 11:39:17 AM
Mister Cloudbet. Could you please comment my thread?
https://bitcointalksearch.org/topic/cloudbet-stole-my-money-problem-solved-5233410
https://bitcointalksearch.org/topic/cloudbet-stole-my-money-problem-solved-5233410
I have responded to your accusation and have forwarded the details from your PM to our support team. I will get back to you as soon as I have an update.
Update on this stacfvaedykz966,
After escalating the issue it is clear there was an error with the casino provider and you have received a full refund.
Apologies for the delays in getting this sorted and the frustration that caused.
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