I remember a time that cloudbet was reputable. Sadly that's not the case anymore.
Maybe some don't have this experience, but you will, and when you do it will make you extremely upset because of how things go down with support.
Best bet is to stay the hell away from this shady site. Took me a very long time to withdraw (i forget the exact time, but it was over 1 week, possibly 2 weeks for just an insanely small withdrawal)
They gave me every line in the book, and yes, every response from live support is copy/paste. They don't even /try/ to read your message
Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 78. (Read 466178 times)
February 27, 2020, 06:37:24 PM
February 27, 2020, 05:49:39 PM
UPDATE
After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."
This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.
I'm angry and am waiting for them to respond with some proof.
Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.
Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.
EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.
They won't do it and they said they investigated it and that I violated the terms.
It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.
After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."
This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.
I'm angry and am waiting for them to respond with some proof.
Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.
Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.
EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.
They won't do it and they said they investigated it and that I violated the terms.
It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.
Thats not cool... we have seen a lot but a bookie blocking your account for using BOT software?! Lol... I was just about to mention that the "new" cloudbet is optically much better than before but there are just too many complaints, too many slow withdrawals and all in all... way too many issues brought up here on bitcointalk alone. Really have no idea why they are messing up like that but there´s a reason why so many bitcointalk players shifted over to other bookies...
February 27, 2020, 01:51:57 PM
UPDATE
After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."
This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.
I'm angry and am waiting for them to respond with some proof.
Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.
Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.
EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.
They won't do it and they said they investigated it and that I violated the terms.
It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.
After almost 5 days of not answering, Cloudbet wrote to me: "Your account has been blocked for breaching our terms and conditions around the use of BOT software on the site."
This is not true and I never used bots nor do I know how can I use bots to place bets and win. They of course have no proof of this, because I never did this nor do I have knowledge to do so.
I'm angry and am waiting for them to respond with some proof.
Last time I logged in was end of January. Everything was working properly and I went on the trip and took some pause from betting. 5 days ago I try to log in and it's unsuccessful. So I didn't even place the bets after they locked my account.
Extremely sketchy and I hope they will unfreeze my account soon. I'll keep everyone updated.
EDIT:
Just contacted live support and he told me that the decision of Cloudbet is final. I asked for them to send me some proof or anything as they made this stuff up.
They won't do it and they said they investigated it and that I violated the terms.
It's complete bullshit. They are making stuff up. Can't believe that this has happened after I used the site for more than 2 months without any complaints. They just decide to make something up to lock my funds. I won't stop here as the justice will come on top. Cloudbet is not right here and I will keep everyone updated.
February 27, 2020, 08:25:46 AM
Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times
And it is a common practice for any company that works with people because people are lazy and often ask the same questions. Can you give us some screenshots? It is interesting what you were asking.
February 27, 2020, 05:44:39 AM
Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times
And it is a common practice for any company that works with people because people are lazy and often ask the same questions. Can you give us some screenshots? It is interesting what you were asking. February 27, 2020, 01:52:38 AM
Cloudbet's support team is disgraceful: they say "if u have any questions dont hestitate to ask us" and if u ask a question they will just ctrl+c ctrl+v pattern message million times
February 26, 2020, 03:39:22 PM
I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
UPDATE AFTER 3 DAYS:
It's been more than 72 hours since the first time I sent an e-mail to Cloudbet.
I have 3 sent e-mails, I got no replies from Cloudbet. Admin of this forum told me that they contacted me already and that I have violated some terms and that there's nothing that can be done about my account, when this is simply incorrect.
I said that to him that no one contacted me and after that he told me that soon they will contact me. This is absurd as this just proofs that the story about them contacting me is made up.
Here is my communication with the admin:
My funds have been locked and I can't log in to my account without any reason and without any further notice and now they are completely ignoring me. Sadly, I'm not making any of this up.
I'll keep everyone updated about the situation moving forward. Just like I did the last time when they unlocked my account, I'll give them props they deserve, but I'll not stop with the updates until this situation clarifies itself as I didn't do anything wrong here.
Seeing the history of your posts, i see that last time also the issue was resolved after few days. Hopefully they will respond you and tell you why your account is locked even after the KYC. There can be something pending for your side or they may clarify what terms&conditions you breached as shown in PM. Just give them few more days and you will get a response.
Here is my communication with the admin:
I hope you're right. Nevertheless, I'll keep everyone updated about the situation.
February 26, 2020, 12:03:36 PM
I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess ) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
UPDATE AFTER 3 DAYS:
It's been more than 72 hours since the first time I sent an e-mail to Cloudbet.
I have 3 sent e-mails, I got no replies from Cloudbet. Admin of this forum told me that they contacted me already and that I have violated some terms and that there's nothing that can be done about my account, when this is simply incorrect.
I said that to him that no one contacted me and after that he told me that soon they will contact me. This is absurd as this just proofs that the story about them contacting me is made up.
Here is my communication with the admin:
My funds have been locked and I can't log in to my account without any reason and without any further notice and now they are completely ignoring me. Sadly, I'm not making any of this up.
I'll keep everyone updated about the situation moving forward. Just like I did the last time when they unlocked my account, I'll give them props they deserve, but I'll not stop with the updates until this situation clarifies itself as I didn't do anything wrong here.
Seeing the history of your posts, i see that last time also the issue was resolved after few days. Hopefully they will respond you and tell you why your account is locked even after the KYC. There can be something pending for your side or they may clarify what terms&conditions you breached as shown in PM. Just give them few more days and you will get a response.
Here is my communication with the admin:
February 26, 2020, 10:17:59 AM
I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess ) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
UPDATE AFTER 3 DAYS:
It's been more than 72 hours since the first time I sent an e-mail to Cloudbet.
I have 3 sent e-mails, I got no replies from Cloudbet. Admin of this forum told me that they contacted me already and that I have violated some terms and that there's nothing that can be done about my account, when this is simply incorrect.
I said that to him that no one contacted me and after that he told me that soon they will contact me. This is absurd as this just proofs that the story about them contacting me is made up.
Here is my communication with the admin:
My funds have been locked and I can't log in to my account without any reason and without any further notice and now they are completely ignoring me. Sadly, I'm not making any of this up.
I'll keep everyone updated about the situation moving forward. Just like I did the last time when they unlocked my account, I'll give them props they deserve, but I'll not stop with the updates until this situation clarifies itself as I didn't do anything wrong here.
February 26, 2020, 06:59:53 AM
I have never used cloudbet before, and I am thinking of creating an account with you and have the feel especially if the new platform rolls out.
I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
Wow guys this is one of the old sites that even I never really got to use but now also tempting to try out for the new welcome bonus. But why only ETH though? Most of us here only do btc (or at least I know I do). In fact, more people probably have DOGE than ETH;)
And yes, what is the quick and dirty TOC for 5 ETH?
User ralle14 have aleady provided an answer to this question before you ask but exclusive answer is here. 
February 26, 2020, 05:45:07 AM
I have never used cloudbet before, and I am thinking of creating an account with you and have the feel especially if the new platform rolls out.
I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
Wow guys this is one of the old sites that even I never really got to use but now also tempting to try out for the new welcome bonus. But why only ETH though? Most of us here only do btc (or at least I know I do). In fact, more people probably have DOGE than ETH;)
And yes, what is the quick and dirty TOC for 5 ETH?
February 26, 2020, 03:09:18 AM
The 5 ETH Welcome Bonus is for new customers only but we will be sending ETH based promos for existing customers. Please PM me your account details and I can make sure you are on the list.
I have never used cloudbet before, and I am thinking of creating an account with you and have the feel especially if the new platform rolls out.I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
The exact rules and information about their ETH deposit bonus can be found here.
February 25, 2020, 06:05:48 PM
The 5 ETH Welcome Bonus is for new customers only but we will be sending ETH based promos for existing customers. Please PM me your account details and I can make sure you are on the list.
I have never used cloudbet before, and I am thinking of creating an account with you and have the feel especially if the new platform rolls out.I have a question thou, apart from the new customer sign up part, What are the other terms and conditions for the 5 ETH welcome bonus? You can just share a link where i can read up the details.
Thank you.
February 25, 2020, 02:55:27 PM
Cloudbet launches Ethereum betting
We are excited to announce we have now launched Ethereum betting, which means that customers have a super-fast and ultra-cheap option for betting with the great odds and high limits that Cloudbet has been known for since 2013. Find out more here.
Make your first Ethereum deposit on a weekend full of great sporting and casino action:
Sign Up now to get a 100% deposit match up to 5 ETH
Is this ETH bonus only for new sign up account, nothing for existing account holder?We are excited to announce we have now launched Ethereum betting, which means that customers have a super-fast and ultra-cheap option for betting with the great odds and high limits that Cloudbet has been known for since 2013. Find out more here.
Make your first Ethereum deposit on a weekend full of great sporting and casino action:
- Wilder vs Fury 2 - Will skill or power win out?
- A full schedule of EPL action
- NBA is back up to speed after the All Star Break
- 500 mBTC Roulette Weekend Leaderboard
Sign Up now to get a 100% deposit match up to 5 ETH
Hi deadley, and this response is also for @noormcs5 who asked a similar question.
The 5 ETH Welcome Bonus is for new customers only but we will be sending ETH based promos for existing customers. Please PM me your account details and I can make sure you are on the list.
February 25, 2020, 02:42:23 PM
I got this email from cloudbet. Would like to know more about it as its subject says "THE NEW CLOUDBET IS HERE"
Hi noormcs5,
Just as the subject line explains, we are launching a new and improved version of Cloudbet with a whole load of exciting features and improvements. We value the opinion of existing players like you, so please take a look, place some bets and let us know what you think. There are some exciting additions in there that many players have been asking for quite some time....see if you can spot them. Alternatively, tell us about anything that is missing.
As you might have seen from another recent post we've also added support for Ethereum; expect a steady stream of product updates throughout the coming weeks and months.
February 24, 2020, 10:50:51 AM
I got this email from cloudbet. Would like to know more about it as its subject says "THE NEW CLOUDBET IS HERE"
February 23, 2020, 03:50:56 PM
Now I cant see any sports in live except tennis and when i log out I can see it all. What the heck? And I cant play badminton and hockey in prematch. What the heck? Firstly I loved cloudbet experience very much but now Im mad as hell.
I have sent a PM confirming that I am looking into this. Apologies for the difficulties you are experiencing.
February 23, 2020, 03:47:42 PM
I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess ) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
I am sorry for all the difficulties you are having. Let me look into the issue and I'll get back to you.
February 23, 2020, 06:06:24 AM
I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess ) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
ANOTHER UPDATE
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
February 23, 2020, 01:28:44 AM
I have verified account. I delivered all of my documents and today I tried to log in into my account and I can't do it.
Password is 100% correct and I even tried to reset it.
What is going on in Cloudbet? I really don't understand.
Password is 100% correct and I even tried to reset it.
What is going on in Cloudbet? I really don't understand.
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