Coinplay CONFISCATING 291mbtc of fair NBA winnings - page 5.

Wapfika

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Quote from: TwitchySeal on April 11, 2023, 07:38:23 AM

They're obviously following the 1xbit business model.

It’s ironic how they agree to use 3rd party to arbitrage on the case and they failed to justify their own case against the user by not providing enough evidence.

I wonder how coinplay will react on this since there’s no more reason for them to deny the accusation since the evidence that they are hiding due to confidentiality is already invalidated by a trusted arbitrage service.

LoyceV

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Quote from: TwitchySeal on April 11, 2023, 07:38:23 AM

They're obviously following the 1xbit business model.

They also have an active signature campaign. @Royse777: please read this scam accusation.

TwitchySeal

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Quote from: LoyceV on April 11, 2023, 03:47:32 AM

I don't think that means they're ruling in your favour, it's just unresolved.

Unsolved is the same as ruling in favor of the player.

I don't think there's any outcome other than solved or unsolved, other than rejected. When they rule against the player, or they rule against the casino and the casino agrees to pay the player, the case is considered solved. Otherwise it's unsolved.

You can see basically identical case with Coinplay that ended up with the same outcome: https://www.askgamblers.com/casino-complaints/coinplay-casino-they-took-the-winnings-away

They're obviously following the 1xbit business model.

LoyceV

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Quote from: GekkeBelg on April 10, 2023, 11:17:53 AM

Coinplay, you still have 22 hours left to answer on the Askgamblers thread, otherwise they will close it and rule in my favour and your rating will be lowered accordingly.

Allow me to quote AskGambler's response:

Quote

Kindly note that should the affected casino operator fail to respond to our email and your complaint within the allocated timeframe, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

I don't think that means they're ruling in your favour, it's just unresolved.

This is Coinplay's resonse (quote shortened):

Quote

The player violated the rules of our site which the player accepted upon registration. We provided all the evidence we could about this. We can't provide more information as it's too sensitive to share it.

In accordance with the rules of the service - we have the right to close the player's account if the player violates our rules, which was revealed by our Risk & Fraud department.

There's no evidence, which doesn't make the casino look good.

GekkeBelg

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https://www.askgamblers.com/casino-complaints/coinplay-casino-closing-account-and-confiscating-winnings-with-no-further-justification

Coinplay, you still have 22 hours left to answer on the Askgamblers thread, otherwise they will close it and rule in my favour and your rating will be lowered accordingly.

I once again state, if you have any proof of my "cheating" or "misleading" then be wise and do share it with Askgamblers. I give you permission to give all my sensitive and private information that you may have to them, I don't care. And if you care about your own "company secrets" then understand that you only need to give it to Askgamblers team, not to me or any other reader in here. You were the one who came up with the idea to move the case to Askgamblers yourself, so I assume you trust them. They will not do anything with the information you give them, no matter how "secret" it may be.
But, ofcourse, if the real reason why you don't want to share it is that you don't actually have anything tangible against me, then I truly wonder why you ever wanted to move the case to Askgamblers in the first place. So think about it and act accordingly within the next 22 hours, otherwise this case will be closed on Askgamblers.

GekkeBelg

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Quote from: BitcoinGirl.Club on April 03, 2023, 12:25:46 AM

Quote from: GekkeBelg on April 01, 2023, 05:12:19 PM

That would be double sad.....then they really get their reputation down the drain. Let's not assume that.

Any update on the case?

Also I would like to hear your thoughts about the following that I asked and you did not response on it yet.

Quote from: BitcoinGirl.Club on March 31, 2023, 04:08:33 PM

[...]
I find it interesting. Do you always use all these 50 different sportsbooks all the time or you eventually find yourself in a difficult situation with one and they ban/disallow you gambling on their platform, you move to another one. I used to be a regular gambler and I only used few accounts at a time, as far as I remember, regularly I was able to use only maximum two of them despite having accounts with many sportsbooks. It's just not possible to check in with all the accounts you have and regularly gamble from all of the accounts. If I remember in my peak time, I was using only Paddy Power and Bet365. Both used to have variety of choices. While I had accounts with Williamhill, Coral, Betfair, Ladbrokes, bwin but all together not more than 8 bookies though.[...]

I don't use all 50 at the same time. Some limited me, some I left myself because of odds I didn't like anymore. I play at about 5 at the same time. With saying I have 50 I meant I have used 50 different ones in the past.

GekkeBelg

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This morning the complaint was published by Askgamblers, and can be found here:
https://www.askgamblers.com/casino-complaints/coinplay-casino-closing-account-and-confiscating-winnings-with-no-further-justification

Coinplay, you still have 80 hours left to respond in there. And everyone can follow the case on the URL above.

BitcoinGirl.Club

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Quote from: GekkeBelg on April 01, 2023, 05:12:19 PM

That would be double sad.....then they really get their reputation down the drain. Let's not assume that.

Any update on the case?

Also I would like to hear your thoughts about the following that I asked and you did not response on it yet.

Quote from: BitcoinGirl.Club on March 31, 2023, 04:08:33 PM

[...]
I find it interesting. Do you always use all these 50 different sportsbooks all the time or you eventually find yourself in a difficult situation with one and they ban/disallow you gambling on their platform, you move to another one. I used to be a regular gambler and I only used few accounts at a time, as far as I remember, regularly I was able to use only maximum two of them despite having accounts with many sportsbooks. It's just not possible to check in with all the accounts you have and regularly gamble from all of the accounts. If I remember in my peak time, I was using only Paddy Power and Bet365. Both used to have variety of choices. While I had accounts with Williamhill, Coral, Betfair, Ladbrokes, bwin but all together not more than 8 bookies though.[...]

GekkeBelg

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Quote from: TwitchySeal on April 01, 2023, 01:24:28 PM

Quote from: GekkeBelg on April 01, 2023, 12:25:06 PM

Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

I have now submitted the complaint. This is what they wrote to me, so it will take some time before the complaint goes live on their website:

We strive to review and proceed your complaint within 48 hours, however it may take up to 96 hours in case our team is experiencing high volume of new submitted cases.

Check your inbox regularly as we'll notify you of your complaint status. Explore our Help Centre for more info.

Wouldn't get your hopes up. I think the most likely outcome here is they rule in your favor and still don't get paid. It's like they're freerolling arbitration.

That would be double sad.....then they really get their reputation down the drain. Let's not assume that.

TwitchySeal

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Quote from: GekkeBelg on April 01, 2023, 12:25:06 PM

Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

I have now submitted the complaint. This is what they wrote to me, so it will take some time before the complaint goes live on their website:

We strive to review and proceed your complaint within 48 hours, however it may take up to 96 hours in case our team is experiencing high volume of new submitted cases.

Check your inbox regularly as we'll notify you of your complaint status. Explore our Help Centre for more info.

Wouldn't get your hopes up. I think the most likely outcome here is they rule in your favor and still don't get paid. It's like they're freerolling arbitration.

GekkeBelg

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Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

I have now submitted the complaint. This is what they wrote to me, so it will take some time before the complaint goes live on their website:

We strive to review and proceed your complaint within 48 hours, however it may take up to 96 hours in case our team is experiencing high volume of new submitted cases.

Check your inbox regularly as we'll notify you of your complaint status. Explore our Help Centre for more info.

BitcoinGirl.Club

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Farewell LEO: o_e_l_e_o

Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

Interesting development. Looking forward to see who wins.

Quote from: GekkeBelg on March 30, 2023, 02:59:04 PM

[...]

Quote from: GekkeBelg on March 30, 2023, 01:40:01 PM

Ofcourse I do place bets at reputaple sportsbook too. I have accounts at about 50 different sportsbooks. But if I don't encounter a problem, you will ofcourse not hear anything about it. Yes, sometimes I post a compliment to a sportsbook in their ANN thread, but ofcourse you only see a scam accusation topic opened about sportsbooks where I have a problem with. Btw, with Owl and Buff the issue was not sportsbook related, but they thought I was from a forbidden country when I wasn't. The only sportsbook issue I had was with Wintomato, but they agreed to pay me out after a long discussion.

[....]

Because I want to have different odds and betting types to choose from.

I find it interesting. Do you always use all these 50 different sportsbooks all the time or you eventually find yourself in a difficult situation with one and they ban/disallow you gambling on their platform, you move to another one. I used to be a regular gambler and I only used few accounts at a time, as far as I remember, regularly I was able to use only maximum two of them despite having accounts with many sportsbooks. It's just not possible to check in with all the accounts you have and regularly gamble from all of the accounts. If I remember in my peak time, I was using only Paddy Power and Bet365. Both used to have variety of choices. While I had accounts with Williamhill, Coral, Betfair, Ladbrokes, bwin but all together not more than 8 bookies though.

Quote from: LoyceV on March 29, 2023, 04:07:56 AM

Quote from: BitcoinGirl.Club on March 29, 2023, 02:01:26 AM

You better send them a PM. I have PMed a few people today so far. I don't want to PM anymore in case there are any limit set for PM and I hit it 🤣

You're "limited" to 1200 PMs per day.

The algorithm behind this bot amaze me always 😉

RapTarX

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Quote from: bittraffic on March 31, 2023, 09:58:46 AM

Is askgamblers really that reliable in mediating such issue?
It's the first time I read something like this will happen in bitcointalk where both party will ask askgamblers to be in the middle. Won't they ask fees to resolve the issue too?

If it were to be solved quickly coinplay could just give the winning after all it seems the pieces of evidence are telling OP is doing it right. No violation.

They are quite familiar faces in the casino industry. They used to value real players' opinions when rating a casino.

Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

That's a great step from you. I really hope you solve the issue & prove that you aren't another 1xBit sister site. Well, you can consider sharing the proofs with an established member here so it gets easy for you to solve the issue here and save your reputation. Please confirm that you are going to honor Askgambler decision.

TwitchySeal

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Quote from: CoinPlay_official on March 31, 2023, 10:11:23 AM

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

You should explicitly confirm that you will honor AskGamblers decision and pay GekkeBelg his winnings if they rule in his favor.

This is important if you hope to build any trust around here.

CoinPlay_official

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Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.

bittraffic

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Is askgamblers really that reliable in mediating such issue?
It's the first time I read something like this will happen in bitcointalk where both party will ask askgamblers to be in the middle. Won't they ask fees to resolve the issue too?

If it were to be solved quickly coinplay could just give the winning after all it seems the pieces of evidence are telling OP is doing it right. No violation.

dimonstration

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Dimon69

Quote from: GekkeBelg on March 31, 2023, 09:40:34 AM

Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

Afaik, Askgambler will update you about the case, as per the evidence and conversation will always be discreet. Wait for Askgambler reply to you because they will ask you some information related on answering what Coinplay submitted and accuses you. You agree to use askgambler as 3rd party mediator to your case. Sharing what’s he submit here is useless because forum can’t interfere on your active case.

You can share the link of your complain thread here if you are the one who submits it. But all the conversations should stay on Askgambler platform because this already outside the forum.

GekkeBelg

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Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.

John Abraham

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Quote from: CoinPlay_official on March 31, 2023, 06:05:40 AM

Hi GekkeBelg,

For an independent review, we will proceed with sharing the relevant details of your case with a third party - Askgamblers, as you've suggested. We appreciate your patience during this process.

An excellent decision ended. As LoyceV already asked, Will you accept the result will come from AskGamblers?
OP has dared you to cooperate with 3rd party company, and you agreed. The entire investigation and time will be wasted if one of the parties disagrees with the result.

Quote from: Mahdirakib on March 30, 2023, 12:33:13 PM

Moreover, they are somehow connected with 1xbit casino. We (some forum members) tried to highlight it in their ANN thread before. Both casinos have similar UI. At first, they were showing the old licences information of 1xbit (1xbet) in their casino terms page (see here). Their affiliate terms are also same. Now Coinplay is scamming the users in the same way as 1xbit does. You should create a flag against them ASAP.

Oh wow. I didn't know that. A good piece of Information. I am sure other forum members don't know about this as well.
If they are somehow connected with 1xbit/1xbet. I won't expect a good result from the investigation as well. yeah, I noticed the way how it starts with (Incorrect password). Since Coinplay agreed to cooperate with askgamblers, let's see what they come up with.

LoyceV

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Quote from: CoinPlay_official on March 31, 2023, 06:05:40 AM

For an independent review, we will proceed with sharing the relevant details of your case with a third party - Askgamblers, as you've suggested. We appreciate your patience during this process.

Will you honor the outcome of their review?

Topic: Coinplay CONFISCATING 291mbtc of fair NBA winnings - page 5. (Read 2264 times)