You probably didn't roll it over. I'll walk you through the process thru PM if you have more questions.
So you mean your bonus is not instant added? But based on wagering like fortunejack casino's bonus? I see your payout is 0.01btc increment, does it mean when every 0.01X35 btc is wagered, players can get 0.01btc bonus which can be withdraw?
I think your bonus program is vague, on the first page it says it is instant bonus, so it should be added after depositing, but from your answer the bonus is like fortunejack and cloudbet's bonus, not added instant, but will be added after wagering.
Yeah. To be fair, we didn't mention anywhere about it's gonna be instant. But we're gonna update the page saying there's gonna be rollover in order to get the bonus.