Please write a supportemail with the date you bought your voucher and what email u used.
We try to help you as fast as possible. The number of confirmations is set by our partner coingate.
Normaly it took only some minutes.
Hmm. I'm just saying that it took 4-10 minutes to confirm, and then i had to wait another hour (plus or minus) for both giftcards to actually be sent to me.
Sending a support ticket will probably not be worth the hassle, and i doubt i would get a response in time, but at the same time it's slightly annoying to wait an hour or more (if you're unlucky) when your transaction is already confirmed.
I'm just saying that, for someone like me who wants to have as little interactions as possible (unnecessarily sending tickets etc..), and receive the GC as soon as possible (i think this is your average customer), this could be kind of a dealbreaker.
The number of confirmations is set by our partner coingate.
If you think that that's best..
Anyways, great service nonetheless
We contacted coingate for this issue as mentioned before. Here is their answer. We try to work for the fastest process as possible (must be secure enough for us).
"Confirming" status indicates that your transaction has been detected, but that we are still waiting for cryptocurrency network confirmation of the payment.
Once you see this status, there is nothing else you need to do. Feel free to close the invoice tab (though we recommend bookmarking it first), and expect an email from your seller once the payment is processed by them.
Transaction confirmation times depend on 1) the fee that was attached to the transaction and 2) the load of the cryptocurrency network. Typically, transactions confirm within an hour, but can take up to several hours or even days if the fee attached is too small."
