COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 14.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: murraycalder on November 29, 2023, 05:54:00 PM

Cheeky chat support asking me to wait another 48hrs. Hell no. Everyone else is getting there depos.

Its pretty bad

I get same response but at the same time the support seems already a little bit annoyed on their reply. Cheesy

I’m just asking for an update after 8hrs of waiting while they promise a 2hrs waiting for this maintenance to finish. I message them just once this morning yet his reply seems like I already asked for update multiple times. I swear I will not gonna ask again! Grin

murraycalder

newbie

Activity: 20

Merit: 0

Cheeky chat support asking me to wait another 48hrs. Hell no. Everyone else is getting there depos.

Its pretty bad

komisariatku

sr. member

Activity: 882

Merit: 457

Quote from: lionheart78 on November 29, 2023, 03:27:05 PM

Have you tried withdrawing your fund and does not experience any delay? I think there is no issue on the display of the balance but rather the crediting of the deposit and processing of withdrawal.

Yesterday I made a deposit and withdrawal. I waited around 4 hours for my deposit to be recorded in the site balance and waited around 5 hours for the withdrawal to reach my wallet. It may be annoying but as long as they are committed to fixing it, it's certainly no problem and I'll be back in a few days when everything is back to normal.

lionheart78

legendary

Activity: 2954

Merit: 1153

Quote from: dimonstration on November 29, 2023, 05:07:42 AM

Quote from: xLays on November 29, 2023, 04:57:58 AM

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

Probably on their side because I notice that remove a lot of fiat currency option in their deposits. I still manage to play few days ago without any problem both withdrawal and deposit. I’m not sure if this issue is persistent on last few days when I’m not making a deposit.

It is obviously on their side since the deposit is successfully transferred on the given address. Probably the casino is experiencing some glitches on their system whih I think is sometimes unavoidable. The good thing is that it was been fixed and the deposited amount is credited even if it takes longer than what is anticipated.

Quote from: dimonstration on November 29, 2023, 05:07:42 AM

@panjul, now that you mention about possible hack. I become more scared about my pending deposit. I hope that I read the chat box before I made deposit. Cheesy

If there is a hack then the casino will notify their users, there will be leaked news if the casino don't.

Quote from: komisariatku on November 29, 2023, 01:45:15 PM

I noticed there was a UI update on the coins site. I assume this outage is part of site maintenance. Yesterday I also had time to wait for deposits and withdrawals but everything was finished. I haven't made another deposit since their site update but I hope things get back to normal.

This might probably be causing the problem, but thinking of it, the back-end shouldn't be affected by the UI update since UI happens in the front-end while deposits goes to the back-end system of the casino if I am not mistaken.

Quote from: komisariatku on November 29, 2023, 01:45:15 PM

Actually, problems with pending deposits or withdrawals are normal if Coins management makes an official announcement regarding the maintenance they are carrying out, so that we users don't have negative thoughts, but so far all my funds are fine.

Have you tried withdrawing your fund and does not experience any delay? I think there is no issue on the display of the balance but rather the crediting of the deposit and processing of withdrawal.

komisariatku

sr. member

Activity: 882

Merit: 457

I noticed there was a UI update on the coins site. I assume this outage is part of site maintenance. Yesterday I also had time to wait for deposits and withdrawals but everything was finished. I haven't made another deposit since their site update but I hope things get back to normal.

Actually, problems with pending deposits or withdrawals are normal if Coins management makes an official announcement regarding the maintenance they are carrying out, so that we users don't have negative thoughts, but so far all my funds are fine.

Little Mouse

legendary

Activity: 2156

Merit: 2100

Marketing Campaign Manager |Telegram ID- @LT_Mouse

Chat was disabled and it was announced in the telegram channel- https://t.me/coins_game/1221
It has been enabled now.

For the rest, as above shared, please allow them time to fix the problems. Wait for official announcement. If you see the problem still there after the announcement, report them on the support.

AllimanKa

newbie

Activity: 2

Merit: 0

Hello,

i understand your answer. But much people have this problems since today. I have some Pictures made from the Chat. I never bet like this... no game which i played was bet this balance... Other player should bet 250$ also on one game. Other log also in and find a withdrawable or no balance left on the account.

Support don't help at this time. So i write to this Forum. Maybe other players will write this problems to.

Just waiting for technical support and refund or explanation. Because all beginning this morning to coins.game.

Maybe somebody of Coins.game read this an can send me a pm.

Wapfika

hero member

Activity: 1288

Merit: 564

Bitcoin makes the world go 🔃

Quote from: AllimanKa on November 29, 2023, 06:40:36 AM

Hello,

much of the people also tell that the Balance automatically goes near 0... Somebody autoplaying games like a ghost.

I have the same problem you can take a look in my Account? In the morning i have a btc withdrawal near 300$ on a btc adress i never know and never make. This was canceled from Support. After some minutes later i see how this btc balance was smaller and smaller now i have nothing on balances. But i never play like this. Plz check all and refund my balance. Chat is not working now also. I like this Casino and want to continue playing but i want to win or lose this money with playing not with a hack or some problems.

Thx

You should ask the support to check your IP login if there’s any changes to your regular IP address? Your chance of getting help will be high if you didn’t use VPN to login and stick to your regular IP.

The betting pattern is very hard to use as an evidence because you can deliberately involved on high risk game then report to support that your account is suspiciously hacked when loss. This case will be different if multiple users reported the same issue.

AllimanKa

newbie

Activity: 2

Merit: 0

Hello,

much of the people also tell that the Balance automatically goes near 0... Somebody autoplaying games like a ghost.

I have the same problem you can take a look in my Account? In the morning i have a btc withdrawal near 300$ on a btc adress i never know and never make. This was canceled from Support. After some minutes later i see how this btc balance was smaller and smaller now i have nothing on balances. But i never play like this. Plz check all and refund my balance. Chat is not working now also. I like this Casino and want to continue playing but i want to win or lose this money with playing not with a hack or some problems.

Thx

murraycalder

newbie

Activity: 20

Merit: 0

Quote from: Denis Coins on November 29, 2023, 06:17:02 AM

Quote from: murraycalder on November 29, 2023, 06:11:34 AM

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Thank you a lot for sharing all these. Again, we are extremely sorry for the inconvenience.

I have already forwarded this to the respective team and got an update. They are working on fixing this too.

However I still really like the casino. I dont doubt that it will be resolved.

Im currently unable to chat as well. Which has never happened.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: murraycalder on November 29, 2023, 06:11:34 AM

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Thank you a lot for sharing all these. Again, we are extremely sorry for the inconvenience.

I have already forwarded this to the respective team and got an update. They are working on fixing this too.

murraycalder

newbie

Activity: 20

Merit: 0

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.
[/quote]

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Denis Coins

copper member

Activity: 84

Merit: 8

We apologize for the delay in deposits.

Quote from: dimonstration on November 29, 2023, 05:07:42 AM

@panjul, now that you mention about possible hack. I become more scared about my pending deposit. I hope that I read the chat box before I made deposit. Cheesy

As far as I'm concerned, there's a technical issue from the payment provider side. They are working on fixing it. As soon as it gets fixed, all the payment will be processed.

Funds are SAFU.

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: xLays on November 29, 2023, 04:57:58 AM

Quote from: dimonstration on November 29, 2023, 04:20:49 AM

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

Probably on their side because I notice that remove a lot of fiat currency option in their deposits. I still manage to play few days ago without any problem both withdrawal and deposit. I’m not sure if this issue is persistent on last few days when I’m not making a deposit.

@panjul, now that you mention about possible hack. I become more scared about my pending deposit. I hope that I read the chat box before I made deposit. Cheesy

xLays

sr. member

Activity: 1638

Merit: 364

https://shuffle.com?r=nba

Quote from: dimonstration on November 29, 2023, 04:20:49 AM

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: dimonstration on November 29, 2023, 04:20:49 AM

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

Seems to be true, I also read some complaints in the chat room about deposit and long withdrawal.
It seems they are experiencing technical issue with their wallet but hope they will fix it as soon as possible.
Maybe coins.game need to have live support who can actively inform the situation in the chat room or at least give a notification if there is on going issue at the site to avoid complaints and disappointment from players.
At least having more active mods in the chat room will help a bit IMO because I read someone talk about "hack" as well which may make others feel afraid of the situation.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: murraycalder on November 29, 2023, 04:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

murraycalder

newbie

Activity: 20

Merit: 0

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

hd49728

legendary

Activity: 2044

Merit: 1018

Not your keys, not your coins!

Quote from: dimonstration on November 27, 2023, 08:42:18 AM

Do you already have personal customer support on telegram? Try to contact them to easily solve the issue. You are a VIP level 6 so I’m sure you already have personal customer support since I got them when I’m on your level.

I think the problem is really from your browser or you got disabled accidentally by the support. Try to contact them while your account is logout just to make sure what is the cause of the problem. Normally, You can still contact support when logout besides try to load the casino longer until all games is already visible.

If the user can wait, sharing more details even in screenshot can be paused for a while.

I always see risk when sharing personal details and because the user already informed the team in this announcement thread as well as in that support channel. I am really sure the team will return to him with an official reply after they complete internal investigation about the case.

Avoid leaking as many personal details as possible is a good practice in general.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: komisariatku on November 27, 2023, 08:33:39 AM

Quote from: dimonstration on November 27, 2023, 08:16:41 AM

It’s strange because I’m currently able to contact the support right now via mobile version. Can you share screenshot on what it looks like so that the representative may forward it to the devs.

I still can't contact customer service using my mobile device. Maybe there's something wrong with my browser, I'm using chrome. I'll try using a different browser or maybe I need to update it, because a few days ago I was still able to contact customer service via mobile device

I can't send a screenshot because if I click the customer service button there is no further response and no new window opens

Do you already have personal customer support on telegram? Try to contact them to easily solve the issue. You are a VIP level 6 so I’m sure you already have personal customer support since I got them when I’m on your level.

I think the problem is really from your browser or you got disabled accidentally by the support. Try to contact them while your account is logout just to make sure what is the cause of the problem. Normally, You can still contact support when logout besides try to load the casino longer until all games is already visible.

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