COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 9.

Haunebu

hero member

Activity: 3178

Merit: 977

www.Crypto.Games: Multiple coins, multiple games

Quote from: GekkeBelg on January 12, 2024, 08:46:56 AM

Very annoyed with this waiting time, this has spoiled all gambling fun for me.

Completely understandable. Keep contacting their customer care regularly on their site too for updates related to your case.

Quote from: panjul07 on January 13, 2024, 11:37:18 AM

I appreciate your patience while waiting for your KYC verification, other impatient users might have said bad things against the casino.
Hope your patience will bring good result soon, and maybe coins.game will give a small appreciation to you for your patience later.

Agreed. He has behaved very decently so far despite the annoying KYC issue and has made his stance pretty clear which is why Coins.Game needs to resolve this issue asap as long as there isn't anything shady related to him.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: GekkeBelg on January 12, 2024, 08:46:56 AM

We are now at 16 days of waiting for a simple driving license to be verified which I uploaded on December 27th. Of those 16 days, 5 were weekend/holidays so we are at 11 working days of waiting. My VIP manager said 15 working days is the max according to their terms, so I will wait 4 more working days and then I will submit a complaint.
Very annoyed with this waiting time, this has spoiled all gambling fun for me.

Denis is not active for 10 days here so I think you will not get an answer here in this thread but your post is useful information to others.
Now the one you may rely on is your VIP manager, what was the last information from your VIP manager regarding your KYC process?
I appreciate your patience while waiting for your KYC verification, other impatient users might have said bad things against the casino.
Hope your patience will bring good result soon, and maybe coins.game will give a small appreciation to you for your patience later.

GekkeBelg

full member

Activity: 513

Merit: 102

We are now at 16 days of waiting for a simple driving license to be verified which I uploaded on December 27th. Of those 16 days, 5 were weekend/holidays so we are at 11 working days of waiting. My VIP manager said 15 working days is the max according to their terms, so I will wait 4 more working days and then I will submit a complaint.
Very annoyed with this waiting time, this has spoiled all gambling fun for me.

dimonstration

hero member

Activity: 2758

Merit: 705

Dimon69

Quote from: GekkeBelg on January 08, 2024, 12:33:04 AM

Quote from: dimonstration on January 07, 2024, 09:19:13 PM

Quote from: GekkeBelg on January 06, 2024, 12:17:20 PM

ed. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.

Can you access your casino account and play regularly while your account is still in verification process?

Yes I can, but I have stopped playing while KYC is going on.

I see. Thanks for confirming. I was afraid that KYC might put your account to temporary inaccessible.

@Dennis, I’m not sure if the website recently has an update on your live games but there’s a lot of bugs now since the screen ratio updates. Right now, I can’t click lobby or anything under the menu tab once it appeared. This problem is not available on previous version but right now I have so many inconveniences playing the evolution gaming games.

This is how it looks like on my screen

All the option in the menu is not clickable.

GekkeBelg

full member

Activity: 513

Merit: 102

Quote from: dimonstration on January 07, 2024, 09:19:13 PM

Quote from: GekkeBelg on January 06, 2024, 12:17:20 PM

ed. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.

Can you access your casino account and play regularly while your account is still in verification process?

Yes I can, but I have stopped playing while KYC is going on.

dimonstration

hero member

Activity: 2758

Merit: 705

Dimon69

Quote from: GekkeBelg on January 06, 2024, 12:17:20 PM

ed. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.

The longest waiting that I encounter for KYC verification is just 1 week and it’s from the casino which we recently discussed via PM. I hope they will give some revamped on this waiting time because this is too long for just processing ID verification.

Can you access your casino account and play regularly while your account is still in verification process?

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: GekkeBelg on January 06, 2024, 12:17:20 PM

For me it has been already 10 days of waiting and still not verified. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.

As you have informed your account to Denis, I'm sure Denis will try the best thing for you to get your verification done faster.
I have to agree that verification like this should be able to be processed within 1-2 working days, some casinos can even do it instantly or in few minutes/hours.
As Denis said that it can be related to holiday, it means that they do the process manually and maybe the one who is in charge missed your account and need to find it first.

Quote from: dimonstration on January 06, 2024, 09:35:18 AM

BTW when is the next promotion of coins.game here in the forum. I’m happy that my account is already back to normal since I can already play evolution gaming without any problem anymore.

LM seems to be not in a good condition at the moment, he said that he was sick few days ago and maybe he still needs more few days to get a full recovery.
Lets just hope LM will get better soon and he can organise new promotion.

Haunebu

hero member

Activity: 3178

Merit: 977

www.Crypto.Games: Multiple coins, multiple games

Quote from: Denis Coins on December 31, 2023, 09:36:51 AM

🎉 Happy New Year, Beloved Members of COINS.GAME! 🎰

We extend our heartfelt gratitude to each and every one of you who has been a part of our thrilling gaming community ❤️

🥂 As we embark on this journey together into the new year, let's raise our virtual glasses in unison to the shared memories, victories, and camaraderie that make COINS.GAME an extraordinary community. We wish you fortune, joy, and endless excitement in the coming year.

Cheers to 2024! 🎊

Belated happy new year to y'all too. I play now and then in your site and never faced any major/minor issues so far which is why I am excited to see how much it improves this year.

Also, some of your contests held in this forum are top notch and I hope you guys keep them going regularly.

GekkeBelg

full member

Activity: 513

Merit: 102

Quote from: dimonstration on January 06, 2024, 09:35:18 AM

Quote from: Denis Coins on January 01, 2024, 10:51:38 PM

Quote from: GekkeBelg on January 01, 2024, 10:46:27 PM

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

It's not normal. I don't have direct access to that. Otherwise, I could have an instant update why it's getting delayed although it's possibly because of the holiday. I apologize for the inconvenience. Please DM me your username. I'll boost this for you.

In light with this inquiry. What’s the typical processing time for KYC verification? I’m just curious with this because my account is still not verified even though I already wagered enough to be KYC verified on other casino.

I’m just considering to complete KYC earlier to avoid this kind of waiting time in the future.

BTW when is the next promotion of coins.game here in the forum. I’m happy that my account is already back to normal since I can already play evolution gaming without any problem anymore.

For me it has been already 10 days of waiting and still not verified. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.

dimonstration

hero member

Activity: 2758

Merit: 705

Dimon69

Quote from: Denis Coins on January 01, 2024, 10:51:38 PM

Quote from: GekkeBelg on January 01, 2024, 10:46:27 PM

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

It's not normal. I don't have direct access to that. Otherwise, I could have an instant update why it's getting delayed although it's possibly because of the holiday. I apologize for the inconvenience. Please DM me your username. I'll boost this for you.

In light with this inquiry. What’s the typical processing time for KYC verification? I’m just curious with this because my account is still not verified even though I already wagered enough to be KYC verified on other casino.

I’m just considering to complete KYC earlier to avoid this kind of waiting time in the future.

BTW when is the next promotion of coins.game here in the forum. I’m happy that my account is already back to normal since I can already play evolution gaming without any problem anymore.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: xLays on January 01, 2024, 07:49:16 PM

Quote from: komisariatku on January 01, 2024, 06:30:25 PM

Quote from: Mahdirakib on January 01, 2024, 04:17:30 PM

Sharing the bonus code in the ANN thread isn't against the rules of the forum. A different casino is continuously doing this in their ANN thread. BTW, Coins.game team have sent another email today with the bonus code for all users. It has been posted in their telegram channel too. There is no wagering requirement to claim the bonus code.

I'm level 6 and got 10 FS with a base bet of $1. Is the number of FS for each level group different? because I see there are different codes for claiming based on VIP level

Yes my rank in coins.game is 5 and I got a base bet of only $0.4 per spin, along with same 10 free spins. It seems like they are competing with stake.com when it comes to rewarding their users. Last December, they also provided codes for their users similar to stake.com. I have only received these kinds of bonuses/promocodes at coins.game and stake.com.

I guess the number of free spins are all the same for all users and the difference is about the bet value of each spin.
I'm still in level 4 and the bet value is the same as you who is in level 5, how much do you guys win from the free spins?
Bad luck for me as I won $0.6 only from the latest 10 free spins, previous bonus code was better for me as I won more than $15 IIRC.
Any new record from what you get from the coinwheel? I would like to see one or few of us win a bigger reward such as the $100.
It sounds hard but of course it is not impossible, dont forget to share it here if any of you win bigger reward from the coinwheel.

komisariatku

sr. member

Activity: 882

Merit: 457

My biggest win in a plinko game. I thought this was quite difficult to get, but I was lucky because I was able to get it for only 100 candy coins. But unfortunately I could only take fourth place in the candy coin wagering contest. Wagering first and second place was crazy because it was over 150k and there was no way I could catch it.

komisariatku

sr. member

Activity: 882

Merit: 457

Reel jackpot guys, green (50x) comes out not far apart and red (5x) comes out in sequence. It would be nice if we could get them all. But in the end I spent all my candy coins because I didn't expect green to appear close together and red to appear multiple times without yellow or black. Too bad I didn't get that multiplier

GekkeBelg

full member

Activity: 513

Merit: 102

Quote from: Denis Coins on January 01, 2024, 10:51:38 PM

Quote from: GekkeBelg on January 01, 2024, 10:46:27 PM

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

It's not normal. I don't have direct access to that. Otherwise, I could have an instant update why it's getting delayed although it's possibly because of the holiday. I apologize for the inconvenience. Please DM me your username. I'll boost this for you.

Sent you the PM

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: GekkeBelg on January 01, 2024, 10:46:27 PM

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

It's not normal. I don't have direct access to that. Otherwise, I could have an instant update why it's getting delayed although it's possibly because of the holiday. I apologize for the inconvenience. Please DM me your username. I'll boost this for you.

GekkeBelg

full member

Activity: 513

Merit: 102

Quote from: Denis Coins on December 31, 2023, 09:36:51 AM

🎉 Happy New Year, Beloved Members of COINS.GAME! 🎰

We extend our heartfelt gratitude to each and every one of you who has been a part of our thrilling gaming community ❤️

🎄 In the spirit of celebration, we want to assure you that the upcoming year holds even more excitement, surprises, and joyous moments for our beloved players 🥳 Anticipate a cascade of thrilling updates that will elevate your gaming experience to incredible heights🎢 Brace yourselves for exhilarating tournaments that will put your skills to the test and provide the adrenaline rush you crave 😎

🎁 💸 💥 Get ready for a plethora of dazzling drawings and exclusive gifts, because you deserve nothing less.

🥂 As we embark on this journey together into the new year, let's raise our virtual glasses in unison to the shared memories, victories, and camaraderie that make COINS.GAME an extraordinary community. We wish you fortune, joy, and endless excitement in the coming year.

Cheers to 2024! 🎊

Hello,

Can you tell me how long it takes for your team to verify an identity document that was uploaded? Mine was uploaded 6 days ago and it's still not approved.
I understand there can be a little delay in this holiday period but for such a simple task even in this period 6 days plus seems to be an annoyingly long time.
Is this normal?

xLays

sr. member

Activity: 1638

Merit: 364

https://shuffle.com?r=nba

Quote from: komisariatku on January 01, 2024, 06:30:25 PM

Quote from: Mahdirakib on January 01, 2024, 04:17:30 PM

Sharing the bonus code in the ANN thread isn't against the rules of the forum. A different casino is continuously doing this in their ANN thread. BTW, Coins.game team have sent another email today with the bonus code for all users. It has been posted in their telegram channel too. There is no wagering requirement to claim the bonus code.

I'm level 6 and got 10 FS with a base bet of $1. Is the number of FS for each level group different? because I see there are different codes for claiming based on VIP level

Yes my rank in coins.game is 5 and I got a base bet of only $0.4 per spin, along with same 10 free spins. It seems like they are competing with stake.com when it comes to rewarding their users. Last December, they also provided codes for their users similar to stake.com. I have only received these kinds of bonuses/promocodes at coins.game and stake.com.

komisariatku

sr. member

Activity: 882

Merit: 457

Quote from: Mahdirakib on January 01, 2024, 04:17:30 PM

Sharing the bonus code in the ANN thread isn't against the rules of the forum. A different casino is continuously doing this in their ANN thread. BTW, Coins.game team have sent another email today with the bonus code for all users. It has been posted in their telegram channel too. There is no wagering requirement to claim the bonus code.

Thanks bro, for writing and reminding that coins will return to providing freespin bonuses without wagering requirement, because I missed the previous FS promotion. I'm level 6 and got 10 FS with a base bet of $1. Is the number of FS for each level group different? because I see there are different codes for claiming based on VIP level

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: xLays on December 25, 2023, 12:52:17 PM

I want to post the promocode here but I think it is against the forum rules.

Sharing the bonus code in the ANN thread isn't against the rules of the forum. A different casino is continuously doing this in their ANN thread. BTW, Coins.game team have sent another email today with the bonus code for all users. It has been posted in their telegram channel too. There is no wagering requirement to claim the bonus code.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: Denis Coins on December 31, 2023, 09:36:51 AM

🎉 Happy New Year, Beloved Members of COINS.GAME! 🎰

Happy New Year, I hope to see some great improvement on your original games.
As a plinko lover, I would like to see you improve it, make it like other plinko game which is adjustable with how many row and risk level to play.
Also for your keno game, please kindly change it to non multi player keno so players can play it faster for every round.
Of course I would like to see more advanced auto betting system in all your in house game, at least add features where players can set a specific strategy and feature to stop at win/lose.

Topic: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 9. (Read 8749 times)