For me it has been already 10 days of waiting and still not verified. Even though it should be a very simple task. I had to upload only my driving license and they should be able to verifiy that in a couple of minutes. My VIP manager told me it can take up to 15 working days (that is about 3 full weeks) until verification is complete. This all has really spoiled my pleasure of playing on CoinsGame.
If after those 3 weeks my account is still not verified I will submit a complaint at CasinoGuru.
As you have informed your account to Denis, I'm sure Denis will try the best thing for you to get your verification done faster.
I have to agree that verification like this should be able to be processed within 1-2 working days, some casinos can even do it instantly or in few minutes/hours.
As Denis said that it can be related to holiday, it means that they do the process manually and maybe the one who is in charge missed your account and need to find it first.
BTW when is the next promotion of coins.game here in the forum. I’m happy that my account is already back to normal since I can already play evolution gaming without any problem anymore.
LM seems to be not in a good condition at the moment, he said that he was sick few days ago and maybe he still needs more few days to get a full recovery.
Lets just hope LM will get better soon and he can organise new promotion.